After unsusbcribe, all my current plan become free plan. 400 sessions and cannot open "heatmap" section

Very helpful - allows you to replay the interactions with customers. Heatmap is helpful and insightful. It helps with bounce rates and to see where customers click out

I'm only using the free plan currently, but the installation was very straightforward and I can see a clear and easy to follow video replay of each session on my site. I also like the information tabs off to the right that show what source and location people are coming from. Customer support was also very responsive and helpful.

It's good but unfortunately numbers of sessions in the plans are low if you have a high traffic site. Could be great if it only stored and counted based on user set criteria. eg. sessions longer than x amount o time of with min. x amount of page views.

I've been using this app for a few months now, and wow I am very satisfied. The app itself is great, but so is the customer service. I'm on the free version, and I love the fact that from the overview, they show you the sessions where users have added something to their carts. It saves time, and you don't have to watch each sessions individually.

I found the application very useful and functional, easy to install, easy to consult and excellent in the results, both for what concerns the session recordings, the heatmaps and the statistics part. Truly excellent customer service.

Unbelievably good customer service, and of course a super helpful app that allows us to improve our conversion rate.

The chat support is good and fast. The service seems to be getting better and better and I have high expectations for it.

Good app, recordings are helpful to watch your visitors and see how they engage with the site. Huge help! Also Jennie was a huge help and very informative!

I'm really enjoying this app! It's incredibly helpful, and the staff is always quick to respond. One feature I love is the MIDA Session Recording Replay, which lets me follow my customers' actions on my site. With full session recordings and heatmaps, I can see exactly what's happening and test new ideas to reduce bounce rates and cart abandonment. This tool helps me understand my customers' experiences without making assumptions. It categorizes sessions by abandoned cart, abandoned checkout, and successful orders, making it super easy to find what I need. Overall, the detailed analytics and visuals, like custom dashboards and reports, make it easy to keep track of everything. Plus, the tool is GDPR compliant and supports multiple stores.

overall very clean app. does exactly what you want it to do. Customer support is awesome now 2 big things i have a problem with. 1: it doesnt work on mobile, so i cannot watch the replays on my phone which personally for me is a big let-down 2: pricing may be fine for many but for me personally, its a little steep and i simply cannot afford it mainly considering the dozens of other subscriptions etc i am purchasing for various other services.

Great app -- Super helpful to be able to analyse what customers are looking at, and areas of the website that can be improved upon. Great customer service. All around recommend.

We use the free version on our store and does what we need it to. Easy to set up and, we have spoken with Jocelyn and Emma from support who have been helpful also.

Excellent app, really simple to use. The customer service provided by Jolie and Jennie was really good also!

It is not perfect but it is free, at least for my needs. There was an issue with the recording but the support team sortered out. It does what it has to do.

Good app and simple to use! exactly what i need as small business at the beginnen i need to check exactly what every user do and with the recording you sell all of it! The support as well is very fast and helpful. Thanks

Very Nice app. Encountered some error reached to the support team got instant reply and solved the problem. Thankyou for the great support

I've been using this app for some time and it has been helpful. I am missing some features in the free version like heatmaps this could be really nice. All in all a really good app. The live chat support on the app is really helpful - special thanks to Jolie and Jocelyn

Das Tracking funktioniert relativ gut, bis auf paar Anzeigefehler. Der Support ist auch sehr gut, antworten schnell und haben auch schnell jemand da der Probleme beheben kann und das sogar im Free Plan. Die Preisgestaltung ist auch fair gestaltet.

Been using this for months and it's been a great help in improving my website and in fact it help me stop a "visitor" in action that copying my website. Really is easy to setup and use!