Works great, had my max sessions extended to 750, app is easy to use, loads fast, does not affect site performance. Happy with the customer service.

I was looking for a simple heatmap but MIDA has delivered a lot more! In only a couple of days i was able to understand more about the behaviour of my clients and make some adaptations on my website which I will fastly be able to see results thanks to the montly recorded sessions. Also, my next step would be to look for an app to make surveys but MIDA also does that, so another thing checked on my to do list. Would definetly recommed!

mida have a great deal of advantages including free increase of the number of recordings, exluding ips and good customer support.

This app is great for seeing what’s popular on my site. It helps me make adjustments that boost conversions and increase sales.

From Colombia, amazing tool to truly understand customer behavior. We’ve been using MIDA for a while and it has completely changed the way we analyze traffic in our store. Watching real session replays helped us figure out why many users were leaving the homepage without visiting products and from there, we optimized our structure and improved conversions. The interface is clean, easy to use, and doesn’t slow down the website (unlike other similar apps). Plus, their support team replies fast and with real solutions, not just automated messages. 100% recommended if you want to understand what’s really happening behind your analytics and make data-driven decisions.

Super outil pour voir quoi optimiser dans l'expérience utilisateurs. J'ai déjà corrigé beaucoup de chose sur mon site. Le service client est également très réactif.

The app is efficient, I'm getting good data & insights about visitors to my online store and heatmap to help me understand my customer behaviors. Online assistance is also reliable, I would recommend it to store owners.

This app is amazing! I highly recommend it to anyone who wants to effectively track visits on their website. The support team is very responsive and extremely competent — I truly recommend this app!

Their responses have been quick and helpful. Their development team seems to do pretty good as well. I mostly use for the replays, which generally seem ok, though, sometimes I know who made a purchase but the IP address is on the other side of the country (Canada) or even in USA, which doesn't make sense to me. It's good overall value.

Super friendly staff, very straightforward and easy to read analytics and maps, so far im very pleased and am looking into a subscription, thank you guys for what your doing!

Mida Heatmap is a great app, but what really made the difference for me was the support from Chloe. She went above and beyond to guide me through setup and explain how to actually use the data to improve my store. Everything was clear, friendly, and fast — I felt supported the whole way. Having someone who really understands both the tool and ecommerce is a huge plus. Highly recommend!

This has been super useful for seeing my customers' journeys. They were also very helpful when I contacted customer service.

Well, as a long time developer myself, this app feels like magic, and makes me wonder how they do it. The replays works wonderfully the tagging by relevance is very well executed. The pricing and features feels a bit game-y tough, I would simplify it.

Great support that take your feedback and direct it to their team. Made a few changes thanks to MIDA via the screen recordings, I can see what painpoints or difficulty that users take without my pre-known knowledge. The heatmaps are effective and work great on your most popular pages for improvement.

Just started using the app a few days ago. Gave me already a lot of information. Easy to set up and a good interface. The Mida team really does a good job.

Excellent experience with MIDA Replay! Their response time is incredibly fast — they replied almost instantly to my inquiries, which made the whole process smooth and stress-free. Great service, very professional, and highly recommended!

Good app. Can track exactly how users navigate through your store. Highly recommended. Also thank you to Lucy from the support team, she gave support almost instantly after sending a query

Such a friendly support team and the free plan is generous enough to test things out. Would highly recommend.

I am thoroughly satisfied with the MIDA Heatmap. As a retailer new to having my own site and trying to do my own marketing and promotional work, it's VERY effective at helping correlate the effectiveness of ads and social media posts with whether visitors are engaging with products on the site or if they're leaving right away. The controls are easy to use, and it doesn't slow down the loading speed of my page. Definitely recommend!

I’m obsessed with this app — it’s a no-brainer. Super user-friendly, streamlined, and simple to navigate. The insights are clear and make it easy to get real value without overthinking. Not to mention the customer service team is exceptional. Highly recommend!