Amazing app! We offer products that require customers to enter their Instagram username in the product fields. Previously, if a customer added an item to their cart but abandoned it before reaching checkout, Shopify wouldn’t save any of their input—so we had no way to follow up. Thanks to this app, we can now record user sessions and see exactly who entered their Instagram handle and added items to the cart, even if they didn’t start the checkout. This allows us to reach out, offer support, and answer any questions they might have had. It’s made a noticeable difference in our conversion rates. Highly recommended!

The app is very intuitive and works well out of the box. We experienced some issues with the display on our session replays but the Mida team was able to help right away.

lots of very insightul informaiton gained from this app. can reply how the users behave on the site and uncover bugs or issues quickly.

I've tried a few other apps like this before, but MIDA is by far the one that works best for me. It's super easy to use, and the heatmaps + session replays give me exactly the insights I need to improve my site. I noticed a difference almost right away. Also, big plus for the responsive support team – they’re quick and helpful. Highly recommended!

Interesting app, great to be able to see exactly how your customers are using your website and what they're looking at. Hopefully this will help me fix any issues, make things more user-friendly, and recognise where I need to add extra options to a collection.

The app is very intuitive and works well out of the box. We experienced some issues with the display on our session replays but the Mida team was able to help right away. They are super quick to respond and more than willing to help. The reason for 4 stars is that because we're a high traffic site, so the number of sessions for their packages is a bit limiting/can get very expensive. I wish you could sort and filter out certain sessions based on criteria.

Great way to see what people are doing on your site. The best way to find out how to better your landing pages.

The live session replays have been invaluable to our new business. Seeing exactly how visitors interact with our store has helped us spot issues and improve the customer experience. Highly recommend!

Great app for any business starting out to understand what your customers are doing when visiting your website. Love the session recordings function! Very friendly and prompt customer service too!

Cette appli semble très efficace pour comprendre le comportement de nos utilisateurs et trouver des point de friction dans le parcours d'achat. On continue à la explorer. je recommande

Customer service is quick to respond, thanks Chloe and Eric.This software helps me to understand my customer's trajectory and optimize my website.

Es muy facil de usar, muy útil, me ha ayudado a identificar las oportunidades de mejora de mis tiendas, y en consecuente, aumentar mis ventas

I love how I can see what my customers are doing. It gives me insights on what the first button my customers are pressing, as well as which categories are the most popular.

this app is good even the free verision but there always a scope of improvement as nothing is perfect at the end of the day..thank u

Came from trying out another app and one of the most immediate differences was seeing the mouse trail of recorded sessions. I could better understand how users were navigating the page BEFORE they clicked on something. This is huge and gives us more information to act on as we look to update our page.

I use MIDA: Heatmap, Replay & Record every single day and it has completely changed the way I understand my visitors. It's unbelievably helpful to see exactly what people do on my website – where they click, where they stop, and what might be confusing or causing drop-offs. Thanks to MIDA, I can instantly identify and fix obstacles on my site. It’s like having a direct window into my customers’ experience. I'm a huge fan of this app and honestly blown away by how much value you get even with the free version. As soon as my sales pick up, my first paid app investment will 100% be in MIDA. This app is a game changer. Highly recommended! ✨

Amazing app. Much needed to understand where customers are dropping off and to increase conversion rates. Very fast helpful customer service.

Great app, very easy to use. Chloe from support is AMAZING, very prompt at responding and helping me. Highly recommend the app.

This app really good! Very easy to use, and it offers way more things than other similar apps. Highly recommend!

If you're looking at this app, you'll likely end up needing to pay at least for their $20/mo "Growth" plan to get the features you're looking for. But those features are pretty solid. The replay feature lets you see exactly what your website visitor saw, where their mouse was, and what events happened (clicked links, viewed products, add to cart, etc). It tracks customers across subsequent visits, too. And their support team is excellent. This is the second app from this developer that I have installed, and their support team has always been great to interact with. If I had two critiques to give, it would be: 1. I wish they had a tier equivalent to the "Growth" plan but with fewer sessions per month at a lower cost. For brand new stores like mine, $20/mo is steep. I'd happily pay $10/mo for 1000 sessions instead of 3500. 2. They really ought to have a video demonstration or something showcasing the features on this app store page. It's much more feature-rich than the app store page lets on.