Net Promoter Score (NPS) is a universal metrics to gauge customer experience. With Affiniv, you can quickly create an NPS survey. The survey is automatically sent to your customers specified days after they place order. Can be sent over Email/WhatsApp with reminders to increase the response rate. Once the responses come in, you can analyze them using the dashboard to understand the customer insights. Brands of all sizes use these insights to make their products and processes better

• Create and send NPS survey over Email, WhatsApp, text messages in minutes
• Maximise response rate by embedding score in email and using automated reminders
• Dashboard to analyze each response. Segmentation, tagging for detailed insights