We've been using Grapevine for a few years and it's great. We created a survey that asks our customers how they found us. About 1 in 7 customers reply. It gives us a good idea of what marketing is working and what isn't. The Grapevine customer service is really good.

This is an amazing app to help understand your customers and get some insights in the problems they might be facing on the website. I can recommend this app and the support team is great and answers really quick. Thank you!

Absolutely fantastic. This app is just as good, if not better than the really expensive ones, it's super easy to use, and the support is next level! Stu from their support team went above and beyond to help me set up some really complicated specific customer tagging we wanted to achieve based on the results of the survey. Super happy, definitely recommend.

Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.

WOW! After reviewing several different post-purchase survey apps, I quickly landed on Grapevine for a few key reasons: 1. Compatibility with extensibility 2. Ability to ensure only one response per customer 3. Compatible with Shopify Flow, providing many other ways to integrate and utilize the data 4. Fair pricing What I didn't expect was to be blown away by the support. I had a question and received a response IMMEDIATELY. Their team also pushed a fix for something that wasn't impacting me significantly on the SAME DAY. Not only that, I am discovering more and more excellent features the more I dive into the app. Highly recommend.

Grapevine Post-Purchase Survey is hands down the best survey app I've used! The setup was incredibly easy, and the user experience is top-notch—intuitive, smooth, and effective. What really sets it apart, though, is the customer service. Steve from the support team went above and beyond to ensure everything was running perfectly. His assistance was prompt, helpful, and friendly. Highly recommend this app for anyone looking to gather valuable feedback with minimal hassle!

We're constantly looking to gather customer data to inform our decisions and Grapevine has been incredibly helpful with that. It's very simple to use and set up, and the data is easy to read. If you're looking for concrete feedback from your customers, Grapevine is the way to go.

Grapevine is an essential app for any stores looking to grow. Easy to set up, works perfectly, and very fair pricing. Not to mention they have a super attentive support team (huge shoutout to Stu!).

Great support and highly granular functionality re: collecting feedback from customers and applying Shopify tags that push through to Klaviyo!

All our thanks to Sam who has been very supportive and helpful to structure the data and help us out improve our understanding of GrapeVine and it's possibilities :) The integration is super smooth and we now have a way to understand our users' story in a beautiful way!

This app has truly made a difference in helping our small jewelry business take off. With Grapevine's help, I was able to understand where my customers were coming from, which is super important when trying to get new customers.

I have used Grapevine since we launched our store in January and it has been a super helpful app. We have used it to understand which channels are working and driving purchase. We have also created surveys to understand why customers are buying and re-buying our products, which is helping drive our advertising messaging. This app has been fundamental to helping us grow Month on Month and the support team are always a pleasure to deal with.

Really great experience with the app and the customer service. The app design and functionality is exactly what you would expect and goes straight to the point of providing a simple and intuitive interface for creating surveys. I really appreciate the seamless integration into the Shopify UI, which many apps are lacking. The customer service is exceptionally fast and the team immediately shipped a fix for a very small issue we where facing. A truly optimal support experience.

App is exactly what we need and is simple to use. Like that they just released an integration with Shopify Flows so that we can get these answers straight to our slack channel as well

Super user-friendly even if you've never done surveys before. Also loved the fact that their Support team is very responsive.