Grapevine Post Purchase Survey

Develop by Union Works Apps

$25

/ Month

Built for Shopify

14 Days Free Trial

Unlimited post-purchase and customer satisfaction surveys

Unlimited surveys

Post-purchase surveys

Customizable surveys

Intuitive ui

Zero-party data

Marketing optimization

Customer satisfaction

Multiple survey types

Multi-question surveys

About Grapevine Post Purchase Survey

Launched Aug 16, 2017

Built by Union Works Apps

Email :

[email protected]

Address

86-90 Paul Street, London, EC2A 4NE, GB

Website Support Portal Privacy policy FAQ Document

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Description

Capture customer insights with a post purchase survey, NPS & on-site surveys

Gain valuable feedback from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? A post purchase survey will enable you to optimize marketing spend by pinpointing your best marketing channels. Our flexible publishing options enable you to deliver customer feedback surveys at each stage of the customer journey; such as post purchase, point of sale, landing pages and headless setups.

Discover attribution insights from your survey that optimize marketing spend
Multiple post purchase survey question types: Fixed response, open text or NPS
Simple setup: Hands on support for post purchase, onsite & point of sale surveys
Unlimited surveys, unlimited responses, no branding and founder operated
Target checkout surveys to new, returning or all customer in 1 or many languages

Pros

Unlimited surveys and responses: Allows for comprehensive data collection without restrictions.
Multi-question customer surveys: Provides valuable insights for data-driven marketing and operational decisions.
Flexible publishing options: Enables surveys at each customer journey stage, optimizing feedback collection timing.
Accurate zero-party customer data: Collects first-hand customer data, enhancing marketing potential.
Marketing spend optimization: Pinpoints best-performing marketing channels for efficient budget allocation.
Multiple survey types: Offers fixed response, freeform text, or Net Promoter Score (NPS) options.
Simple set-up: Intuitive UI and supportive setup team make it easy to deploy.
Customizable surveys: Fully customizable surveys with no Grapevine branding, providing a seamless user experience.

Cons

Potential complexity with multi-question surveys: May overwhelm some users or respondents.
Dependence on customer participation: Efficient data collection relies heavily on customer willingness to complete surveys.
No indication of advanced analytics: May lack sophisticated data analysis tools beyond basic survey results.
Possible integration issues: No information on compatibility with other systems or platforms.

Top Helpful Reviews

Flo Mattress

Sep 04, 2025 on Shopify

Great value for how much they charge! Sam from the Grapevine team was really helpful in how we can make more use of our surveys. Really appreciate when a team is responsive especially when seated in a different time zone. Really happy with the app so far!

YAADU

Jun 22, 2025 on Shopify

The app is easy to use, offers great features, and helps us gather valuable customer insights. After some initial setup difficulties, the support team was extremely helpful and resolved our issues quickly. We highly recommend this app to anyone looking for a reliable survey tool!

ZauberMerch

May 25, 2025 on Shopify

A huge thank you to Stu for the outstanding support in helping us implement a custom Shopify Flow to Google Sheets integration! The ability to distinguish between new and returning customers is incredibly valuable for our business, and Stu went above and beyond to make sure everything worked exactly as we needed. This app offers everything we could ask for – powerful customization options, seamless performance, and excellent support. There’s nothing we’re missing – it’s truly a perfect fit for our workflow. Absolutely recommended to anyone who values flexibility, data clarity, and great customer service. Thank you again, Stu!

Outback Toys

May 02, 2025 on Shopify

A great surveys app that integrates very easily. Excellent analytics and ease of reviewing survey responses. Support is very knowledgeable, personable, and fast - a huge plus. All said, we would love to see the Order Status Page and all surveys be customizable in terms of colors and branded elements.

Apex Cool Labs

Apr 11, 2025 on Shopify

Super easy to set up, integrated well into our checkout process, resulted in a majority of our customers taking our survey. When I had questions, the team was super responsive and very helpful!

Carathea

Mar 19, 2025 on Shopify

A helpful app to encourage customers to let you know what would make the buying experience better with quick and highly responsive support. Thank you.

eyebobs

Mar 17, 2025 on Shopify

The trial was great to get to know the product! We really enjoy the product especially for the cost! We were using a different product a while back and it got very costly very quickly. With the site updates we're making and extensive acquisition we're driving, the post-purchase survey has come to be a great tool for us!

New West KnifeWorks

Mar 12, 2025 on Shopify

This app delivers incredible value and performs just as well—if not better—than premium alternatives. The user-friendly interface makes setup a breeze, and the customer support is outstanding. Stu from the support team went out of his way to assist with a complex customer tagging system we needed, ensuring everything worked seamlessly. Beyond impressed with both the functionality and service—highly recommend!

BRU

Feb 12, 2025 on Shopify

App works great and customer support responds fast and solves any issues that might appear. We got some good insights into what tea our customers are preferring.