So far, this does everything I need and does so very well. Support is also excellent. Competitor's prices are shameful which is what got me looking for alternatives. That's not to say that this pricing is reasonable (it's a survey app that costs $300/year...) but it's certainly tolerable.

I truly love this app. If you really want to set-up a quick and intuitive post-purchase survey without overcomplicating the process, this is the app to install. Very helpful, proactive customer support. Awesome value for little charge.

Overall, I am pleased. Appreciate the team's attentiveness to our requests! No brainer making this switch from alt post purchase survey apps.

Grapevine was incredibly easy to set up so we could start getting data about our customer journey immediately. It's also great value for us as a small team, and we're excited to look for more ways to use it and learn more about our customers!

Overall, I am pleased. However, I'd love to be able to roll up reporting to the parent level answer. The way that answers are broken out by sub-responses drives me bananas!

Great value for how much they charge! Sam from the Grapevine team was really helpful in how we can make more use of our surveys. Really appreciate when a team is responsive especially when seated in a different time zone. Really happy with the app so far!

The app is easy to use, offers great features, and helps us gather valuable customer insights. After some initial setup difficulties, the support team was extremely helpful and resolved our issues quickly. We highly recommend this app to anyone looking for a reliable survey tool!

A huge thank you to Stu for the outstanding support in helping us implement a custom Shopify Flow to Google Sheets integration! The ability to distinguish between new and returning customers is incredibly valuable for our business, and Stu went above and beyond to make sure everything worked exactly as we needed. This app offers everything we could ask for – powerful customization options, seamless performance, and excellent support. There’s nothing we’re missing – it’s truly a perfect fit for our workflow. Absolutely recommended to anyone who values flexibility, data clarity, and great customer service. Thank you again, Stu!

A great surveys app that integrates very easily. Excellent analytics and ease of reviewing survey responses. Support is very knowledgeable, personable, and fast - a huge plus. All said, we would love to see the Order Status Page and all surveys be customizable in terms of colors and branded elements.

Super easy to set up, integrated well into our checkout process, resulted in a majority of our customers taking our survey. When I had questions, the team was super responsive and very helpful!