Grapevine Post Purchase Survey

Develop by Union Works Apps

$25

/ Month

Built for Shopify

14 Days Free Trial

Unlimited post-purchase and customer satisfaction surveys

Unlimited surveys

Post-purchase surveys

Customizable surveys

Intuitive ui

Zero-party data

Marketing optimization

Customer satisfaction

Multiple survey types

Multi-question surveys

About Grapevine Post Purchase Survey

Launched Aug 16, 2017

Built by Union Works Apps

Email :

[email protected]

Address

86-90 Paul Street, London, EC2A 4NE, GB

Website Support Portal Privacy policy FAQ Document

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Description

Unlock unlimited customer insights with post purchase, NPS & on-site surveys

Gain valuable feedback from multi-question customer surveys + NPS, to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post purchase surveys enable you to optimize marketing spend by pinpointing your best marketing channels. Our flexible publishing options enable you to deliver customer feedback surveys at each stage of the customer journey; such as post purchase, point of sale, landing pages and headless setups

Discover attribution insights from your survey that optimize marketing spend
Multiple post purchase survey question types: Fixed response, open text or NPS
Simple setup: Hands on support for post purchase, onsite & point of sale surveys
Unlimited surveys, unlimited responses, no branding and founder operated
Target checkout surveys to new, returning or all customer in 1 or many languages

Pros

Unlimited surveys and responses: Allows for comprehensive data collection without restrictions.
Multi-question customer surveys: Provides valuable insights for data-driven marketing and operational decisions.
Flexible publishing options: Enables surveys at each customer journey stage, optimizing feedback collection timing.
Accurate zero-party customer data: Collects first-hand customer data, enhancing marketing potential.
Marketing spend optimization: Pinpoints best-performing marketing channels for efficient budget allocation.
Multiple survey types: Offers fixed response, freeform text, or Net Promoter Score (NPS) options.
Simple set-up: Intuitive UI and supportive setup team make it easy to deploy.
Customizable surveys: Fully customizable surveys with no Grapevine branding, providing a seamless user experience.

Cons

Potential complexity with multi-question surveys: May overwhelm some users or respondents.
Dependence on customer participation: Efficient data collection relies heavily on customer willingness to complete surveys.
No indication of advanced analytics: May lack sophisticated data analysis tools beyond basic survey results.
Possible integration issues: No information on compatibility with other systems or platforms.

Top Helpful Reviews

Apex Cool Labs

Apr 11, 2025 on Shopify

Super easy to set up, integrated well into our checkout process, resulted in a majority of our customers taking our survey. When I had questions, the team was super responsive and very helpful!

Carathea

Mar 19, 2025 on Shopify

A helpful app to encourage customers to let you know what would make the buying experience better with quick and highly responsive support. Thank you.

eyebobs

Mar 17, 2025 on Shopify

The trial was great to get to know the product! We really enjoy the product especially for the cost! We were using a different product a while back and it got very costly very quickly. With the site updates we're making and extensive acquisition we're driving, the post-purchase survey has come to be a great tool for us!

New West KnifeWorks

Mar 12, 2025 on Shopify

This app delivers incredible value and performs just as well—if not better—than premium alternatives. The user-friendly interface makes setup a breeze, and the customer support is outstanding. Stu from the support team went out of his way to assist with a complex customer tagging system we needed, ensuring everything worked seamlessly. Beyond impressed with both the functionality and service—highly recommend!

BRU

Feb 12, 2025 on Shopify

App works great and customer support responds fast and solves any issues that might appear. We got some good insights into what tea our customers are preferring.

YAADU

Feb 10, 2025 on Shopify

The app is easy to use, offers great features, and helps us gather valuable customer insights. After some initial setup difficulties, the support team was extremely helpful and resolved our issues quickly. We highly recommend this app to anyone looking for a reliable survey tool! ⭐⭐⭐⭐⭐

Emma Sleep Spain Physical Store

Feb 04, 2025 on Shopify

We’ve had a great experience using Grapevine for our checkout poll! The app is incredibly user-friendly, making it easy to set up and customize to fit our needs. What really stood out was the amazing support from Sam, who went above and beyond to ensure everything was working perfectly by the date we needed. Highly recommend Grapevine for anyone looking to collect valuable customer insights effortlessly.

Aerocreeper

Jan 07, 2025 on Shopify

We've been using Grapevine for a few years and it's great. We created a survey that asks our customers how they found us. About 1 in 7 customers reply. It gives us a good idea of what marketing is working and what isn't. The Grapevine customer service is really good.

CALISI BEAUTY

Dec 19, 2024 on Shopify

This is an amazing app to help understand your customers and get some insights in the problems they might be facing on the website. I can recommend this app and the support team is great and answers really quick. Thank you!

Naked Sprout®

Nov 20, 2024 on Shopify

Absolutely fantastic. This app is just as good, if not better than the really expensive ones, it's super easy to use, and the support is next level! Stu from their support team went above and beyond to help me set up some really complicated specific customer tagging we wanted to achieve based on the results of the survey. Super happy, definitely recommend.

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