Support got back with me the same day. They help with customizing and app set up. Didn't take long. They answered every question. I know where to reach them if needed.

Très bonne application, ergonomique, facile d'accès et un service client très réactif. Je recommande.

i have to say that Anna at trustshop was such a great help set the reviews app up for me great customer support looks great now set up on store.

クーポンやレビュー依頼の自動連絡等、様々な機能が充実しています。 サポートもとても丁寧で誠実な対応をしていただきました。本当にありがとうございました！

Anna responded quickly to my request! I was very satisfied with the customer service for my issue. Thanks Anna!

TrustShop is easy to use, integrated smoothly with our store, and has really helped build trust with our customers. Customer support is excellent as well. Highly recommend!

Trust shop is friendly to fresh new user, and their support team is really supportive. I hope they can grow bigger and bigger but always keep the original purpose like they are doing now.

I looked through and tried a handful of product review apps and I am glad I landed on this one. I have been able to customize the app and customer support has been very helpful as I am not the most tech savvy person. I recommend this app!

Avoid TrustShop—Terrible App & Zero Support! This is one of the worst apps I've experienced. I installed TrustShop on my store and uploaded reviews via a CSV file. Only after the upload did I discover that integrating the reviews required me to manually insert code onto every product page myself. I'm not a coding expert and expected an automated, user-friendly process—not extra work that feels like I'm doing TrustShop's job for them. Even worse, after deleting the app, the reviews stayed on my store’s landing page but weren’t connected to the individual product pages. Customers click on products expecting reviews and find none. This disconnect severely undermines my website's credibility. Adding insult to injury, there's no live chat support—just a message promising that someone will respond eventually via email. Save yourself stress and credibility issues—avoid this app like the plague!

I gave some recommendations that I believed to be an upgrade and they implemented it. Very responsive and caring to customer needs. I greatly appreciate this developer and service team.