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Trusted Shops reviews and more logo

Trusted Shops reviews and more

Free plan available

Easy integration of Trustmark, Buyer Protection and reviews

Display trustbadge
Offer buyer protection
Collect shop reviews
Show product reviews
Multishop configuration

About Trusted Shops reviews and more

Launched Apr 26, 2023

Categories

Built by Trusted Shops SE

Email :

[email protected]

Address

Subbelrather Straße 15c, Cologne, 50823, DE

Website Privacy policy
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Introduction Video

Description

Earn the trust of over 45 million online shoppers

Integrate the Trustbadge and start collecting real customer reviews immediately. Benefit from a state-of-the-art platform to gather, display, and respond to more reviews. With your positive reviews, you earn the Trusted Shops quality seal. It is your key to instant trust building within the Community of Trust. Since your shop is trustworthy, Trusted Shops offers buyer protection to all your customers – for worry-free shopping and maximum security.

Integrate the Trustbadge and start collecting real customer reviews immediately. Benefit from a state-of-the-art platform to gather, display, and respond to more reviews. With your positive reviews, you earn the Trusted Shops quality seal. It is your key to instant trust building within the Community of Trust. Since your shop is trustworthy, Trusted Shops offers buyer protection to all your customers – for worry-free shopping and maximum security. more
  • Collect real customer reviews
  • Earn the quality seal & buyer protection for your customers
  • Reach over 45 million online shoppers across Europe
  • Sell more – thanks to better conversion rates and higher shopping carts

Pros

  • Easy integration of Trustmark, Buyer Protection, and reviews
  • Enhances trust for online shops
  • Quick setup process, can be done in just a few minutes
  • Allows display of trust elements like Trustbadge® and other widgets
  • Offers buyer protection and requests feedback from customers post-purchase
  • Presents collected reviews in a promotional manner
  • Supports collection and display of product reviews
  • Includes configuration for multishops within the same plugin

Cons

  • Potential dependency on the app for maintaining customer trust
  • May require customization to fit seamlessly into existing shop design
  • Could affect site loading times with additional widgets and elements
  • Extra complexity if not familiar with web integrations
  • Possible recurring costs for premium features or higher tiers of service

Top Helpful Reviews

JPMS Italia

Jul 24, 2025  on Shopify

Un servizio molto utile per dare voce alle esperienze dei clienti ma anche per dare il giusto risalto alle aziende che cercano di lavorare bene ogni giorno. Il servizio clienti è professionale e molto disponibile, in ogni fase.

ASX Iluminando tu camino

Jul 23, 2025  on Shopify

Buena solución de apoyo a las ventas, especialmente para generar confianza en el usuario final. Sin embargo, el seguimiento por parte del equipo de Trustshop a veces puede resultar algo limitado o lento. No se trata de una solución económica, ya que el coste se aplica por país. Además, en algunas ocasiones nos hemos sentido decepcionados por la actitud poco flexible del responsable de nuestra cuenta, teniendo en cuenta que somos clientes desde hace tiempo y tenemos contratados varios productos con ellos.

theraphango | Aus dem steirischen Vulkanland

Jul 23, 2025  on Shopify

Trusted Shops works very fine and the support is on the highest level. We very appreciate the tools. Harald theraphango.com

Silca calze

Jul 18, 2025  on Shopify

Professionali, collaborativi e ovviamente servizio esterno alle aziende percui recensioni credibili. Sarebbe bello da parte dell'azienda mettere in risalto in qualche modo le aziende con le recensioni migliori proprio per dare senso e continuità al servizio. Comunque tutto sommato consigliabile e professionale.

Waterloverz

Jul 17, 2025  on Shopify

Wir sind sehr zufrieden mit der Trusted Shops App. Die Installation ist einfach und alle Funktionen können mit ein paar Klicks angepasst werden. Natürlich muss man sich die App mit den monatlichen Kosten leisten wollen aber Trusted Shops ist im deutschsprachigen Raum nun einmal sehr anerkannt und stellt ein hochwertiges Gütesiegel für die Kunden dar. Auch der Kundensupport klappt via Email sehr gut.

AZADA

Jun 26, 2025  on Shopify

After working with Trusted Shops for nearly a decade, I feel compelled to share a deeply disappointing experience — especially for other small businesses considering their service. First, their **app performance for Shopify and WooCommerce is far from adequate**. The integrations are clunky, slow, and often unreliable. In contrast to other review platforms that offer smooth plug-and-play solutions, Trusted Shops feels outdated and poorly supported for modern e-commerce platforms. It often creates friction in customer journeys rather than adding value. However, the **biggest frustration lies in their cancellation policy**, which I would honestly describe as **abusive**. Despite giving notice and clearly stating that we no longer wish to continue, we are being forced to pay for a **full additional year of service**, amounting to nearly **1.000€**, for a tool we are no longer using or benefitting from. There was no flexibility, no reasonable discussion, and no understanding — just strict enforcement of a clause buried in a lengthy contract. After 10 years of loyalty, we expected a fairer and more respectful offboarding experience. Instead, we’re left with the feeling of being penalised for leaving — which speaks volumes about how the company values long-term clients. There are now many more agile, user-friendly and customer-centric alternatives on the market. My advice? **Read the small print very carefully**, and think twice before committing.

Vitayes Official Store - Deutschland

May 01, 2025  on Shopify

This is the worst app I’ve ever installed on Shopify. They don’t even provide an online cancellation button — I had to email them just to request canceling my subscription. Their reply? I’m locked in for 18 months and can only cancel after that. I ended up paying a fortune just to get out. This feels like a scam. Avoid at all costs! Do not use it.

Mizensir.com

Mar 10, 2025  on Shopify

Je déconseille vivement cette société. Malgré mon souhait de résilier, car je n'utilise plus leurs services depuis plus d'un an, j'ai été confronté à des prélèvements de 100€ par mois, soit 1200€ par an, et ce, sous prétexte d'un engagement d'un an. Leurs conditions de vente sont obsolètes et ne correspondent plus du tout à la réalité des utilisateurs actuels, notamment ceux utilisant des plateformes comme Shopify. Leur politique commerciale est déconnectée des attentes des clients d’aujourd’hui. Si vous cherchez un service fiable et adapté à vos besoins, passez votre chemin et allez voir ailleurs.

nedura.de

Jan 12, 2025  on Shopify

Leider eine sehr Nutzerunfreundliche App. Wir zahlen, obwohl wir NULL von eurem Service profieren. Wirklich extrem schlechter Service

AnneBebe

May 08, 2024  on Shopify

We have 2 websites but the app is not working on mobile. We asked for an audit on the website but they are saying that they have support only for certin countries! The trigger for email sending is not working on Fullfield status, only on the date of the client order.

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