It has every feature I wanted while being better priced than most other review apps. Works well, and the support was very helpful

Updating my review — the issue has been resolved. Thank you for the prompt support and assistance!

Users can't add reviews now. It was working perfectly earlier. A month ago, I faced this issue and reached out to the team — they said it was fixed, but it's still not working properly. If users can't leave reviews, how can our business attract new customers?

A few hiccups at the start but the customer service, their response and help to work things out is phenomenal! Very good, very helpful. I'm glad I chose this app for our reviews. It's got all the features you need and it's very nice and customizable to your branding. Again, very happy with this choice.

I reached out with questions. Anna not only answered my questions, but then took care of the setup for me. I highly recommend this company and review tool.

Anna who helped install this app for me was excellent and this is exactly what we were looking for. Excellent app and support

Support got back with me the same day. They help with customizing and app set up. Didn't take long. They answered every question. I know where to reach them if needed.

Très bonne application, ergonomique, facile d'accès et un service client très réactif. Je recommande.

The support is very good and the advice is spot on. It's also very helpful that they can help with things that I can't do myself.

i have to say that Anna at trustshop was such a great help set the reviews app up for me great customer support looks great now set up on store.

クーポンやレビュー依頼の自動連絡等、様々な機能が充実しています。 サポートもとても丁寧で誠実な対応をしていただきました。本当にありがとうございました！

Anna responded quickly to my request! I was very satisfied with the customer service for my issue. Thanks Anna!

TrustShop is easy to use, integrated smoothly with our store, and has really helped build trust with our customers. Customer support is excellent as well. Highly recommend!

Trust shop is friendly to fresh new user, and their support team is really supportive. I hope they can grow bigger and bigger but always keep the original purpose like they are doing now.

I looked through and tried a handful of product review apps and I am glad I landed on this one. I have been able to customize the app and customer support has been very helpful as I am not the most tech savvy person. I recommend this app!

Avoid TrustShop—Terrible App & Zero Support! This is one of the worst apps I've experienced. I installed TrustShop on my store and uploaded reviews via a CSV file. Only after the upload did I discover that integrating the reviews required me to manually insert code onto every product page myself. I'm not a coding expert and expected an automated, user-friendly process—not extra work that feels like I'm doing TrustShop's job for them. Even worse, after deleting the app, the reviews stayed on my store’s landing page but weren’t connected to the individual product pages. Customers click on products expecting reviews and find none. This disconnect severely undermines my website's credibility. Adding insult to injury, there's no live chat support—just a message promising that someone will respond eventually via email. Save yourself stress and credibility issues—avoid this app like the plague!

I gave some recommendations that I believed to be an upgrade and they implemented it. Very responsive and caring to customer needs. I greatly appreciate this developer and service team.

Assistenza precisa che fa tesoro dei consigli degli utenti. App intuitiva e molto semplice da utilizzare, funzioni complete anche con il piano gratuito. Consiglio!

We have been using this app for a long time. We were impressed by the simple installation and the many helpful features. Above all, the multilingualism with the individual translation options, the creation of email messages to our customers and the detailed display options on our online shop are great. The support team is always on hand to answer questions and make adjustments, which we really appreciate. We are very satisfied and can only recommend TrustShop.

It does just what I need it to - helps me solicit, filter, and manage reviews. It's user friendly and simple to navigate.