Taranker.Com Logo
Transcy: AI Language Translate logo

Customer reviews: Transcy: AI Language Translate

Develop by Shopify

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,589)

Overall rating
4.6

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Glare Fusion

Oct 24, 2025  on Shopify

This translation app is truly outstanding — feature-rich, fully functional, and capable of real-time automatic translation across multiple languages and countries. Their customer service is also excellent: responses are always quick, and any issues encountered are resolved efficiently and professionally in a very short time. Every time I’ve contacted their team, they’ve handled everything promptly and effectively. I highly recommend this app to anyone building a Shopify store that needs automatic multilingual translation for different countries.

Vanan Herbal

Oct 22, 2025  on Shopify

Transcy makes multilingual translation effortless. Accurate results, smooth interface, and top-notch support. Highly recommended for anyone serving international audiences!

www.Crystals.eu

Oct 18, 2025  on Shopify

Lost 80% of my traffic because they did some beta and completely broke my site im working 10 years on

Parkland Music

Oct 16, 2025  on Shopify

I can't read french but the app is great help! It translates everything very quickly and whenever there's a problem, the customer service helps a lot. Good App.

Melefors

Oct 16, 2025  on Shopify

Great tool, works well. The customer support, particularly Teresa, was very helpful and went above and beyond to help with setting everything up. Highly Recommend.

Swoye

Oct 14, 2025  on Shopify

Haven't used anything yet but the first thing on the setup is asking to pay. That's a scam thing to me Edit: The developer reached to me and guided me on how to choose a free plan. You have to click See all plans -> scroll down to see this text -> click on the popup to keep using free plan. First review was 1 star, now plus 1 star for good customer support, but still a confusing design of an app UI.

Playseat®

Oct 13, 2025  on Shopify

Have used the live chat feature multiple times and they are always really quick with responding and solving any problems.

Chanyarn

Oct 13, 2025  on Shopify

Transcy is an excellent multilingual translation app! It’s easy to use, accurate, and really helps us provide a better experience for international customers. The support team is professional and super responsive. Highly recommended!

Sili Pulseras

Oct 10, 2025  on Shopify

Very helpful customer service and great app to use. Although sometimes some minute things are not always translated.

Swoye

Oct 08, 2025  on Shopify

Haven't used anything yet but the first thing on the setup is asking to pay. That's a scam thing to me

Hipvoordeheb.nl

Sep 25, 2025  on Shopify

Stopped working while I paid for a whole year. The customer service is a super annoying chat bot. Not happy at all!!!!

YUYU Active

Sep 16, 2025  on Shopify

回覆的速度算快且親切,但是很多後台設置還需要技術團隊再加強功能以及設定方式

eaglefit GmbH

Sep 03, 2025  on Shopify

übersetzt mit verschiedenen Tools (free und paid möglich), eigene Überarbeitung der Übersetzung möglich, Support unterstützt bei Anliegen sehr schnell und kompetent

IMOU Store

Sep 01, 2025  on Shopify

Do not use this APP, because it will modify your store content and image and links without your permission. The translation quality is very poor. Moreover, the translation content cannot be withdrawn, and customer service will not help you restore it.

Lina Davetiye

Aug 14, 2025  on Shopify

Ich hatte mit meiner Internetseite ein kleines Problem, da viele stellen meiner Seite individuell programmiert wurde. Die App hat einiges an texte nicht erkannt nach Kontaktaufnahme mit dem Support wurde es innerhalb von einer Stunde geklärt. Sehr guter Support

Bikerz Kingdom

Aug 08, 2025  on Shopify

Customer service from Raymond was fantastic. He helped us every step of the way to make sure that everything was up and running smoothly.

NIIMBOT

Aug 04, 2025  on Shopify

Good app, great support, we have been using Transcy for 2 years, very helpful tool, we highly recommend it.

Tobacco Lifestyle, Lucky Time Enterprises Limited

Aug 03, 2025  on Shopify

The Transcy app has delivered outstanding translations to our website. The automated translations combined with a specific glossary create a solid translation for trade specific terms. For several issues their support team is always quick to resolve. The translation app is highly recommended for websites requiring multiple languages. Tobaccolifestyle.com

Swedish Collagen

Jul 31, 2025  on Shopify

Anna and team are super empathic and fast resolving issues. The app is very good too. Anytime that I need, they're there to help.

Pet's Heaven

Jul 28, 2025  on Shopify

We've been using Transcy for our multilingual Shopify store and are really happy with its features and performance. It’s user-friendly, works smoothly, and makes localization easy and efficient. The support team is very responsive and professional — they quickly helped us resolve a few technical issues and answered all our questions in detail. Highly recommended for anyone looking to expand their store into multiple languages!

Scroll to Top