I got help immidiately when trying to embed the app to correct spot! Also all my questions were answered quick by the team! Super happy and great experience!

This app is a complete scam! I've been on a monthly plan for a long time, but the app constantly misleads users into upgrading to an annual plan, then charges the full annual fee at once. I requested a refund and a downgrade back to the monthly plan, but they refused! They even demanded that I uninstall the app before they would partially refund me—completely unreasonable! If I could give zero stars, I would. The product is unreliable, the interface keeps getting worse, and translation tasks take days to complete. Sometimes, it even overwrites my translations without my knowledge!

Sally and Eleanor were very helpful in implementing Transcy into our system! Fast response and happy with the app.

Deleting the app, support is SO incompetent! It takes a lot of time just to understand what i need from them. BE AWARE! For those with multiple markets, this app only changes the display currency instead of the market page. If you have different prices for different markets it will not going to work. On the top of this, the support is so incompetent they don't even understand the root cause of the issue. I ask one thing, give them example, screenshots and end up answer for completely different issue. Waste of time

Just started with the app. I was looking for a good translation app for my Shopify store since the free Translate & Adapt app has a limit for 2 languages. I needed a translation app which is affordable, good and fast customer service, minimum of 3-5 languages, easy to intall and work with, and most important, unlimited translated words. After looking into all kinds of apps, compatible with shopify. I started with Weglot. But although they were kind, the response time was slow, only between 9am-6pm, and only by email. Moreover, within a few hours I reached the wordlimit, forcing me to upgrade to a more than twice as expensive plan. Next in line was Transcy, and I am happy to go for this one. Easy to install. Let's you customize the switcher and most important, translated words are unlimited!! An automated cs gives very fast and extended information. But when you need help of an actual support agent, this is done by chat which works better and faster than email. Shawn helped me out very quickly and all is working great now. Thank you Shawn! So, hopefully Transcy will keep me happy over time :-)

the support is very fast and always ver kind. They are always there to solve all problems and Andy is a really good support member!

Great help, great app. If you ask something team is helping you directly! Special thanks to Giselle! Provided outstanding customer support. Also was extremely helpful, patient, and quick to resolve my issue.

Translating the store is a real chore and Shopify does not support all required translations. That is why we decided to give Transcy a try. So far, it has worked really well although it is not always intuitive to operate. The support is really good though so that problem is mitigated by the professional assistance one can get.

Al momento tutto ok, personale qualificato e disponibile. Modifiche fatte velocemente e personalizzate.

people working in this application are very helpful and know their job! I recommend this application!

アプリはリーズナブルで多言語でまあまあの内容ですが、部分的に翻訳されていない部分が非常に多く全体が自動で翻訳されるわけではないので残念。Partly translatedやTranslation outdatedなどのセクションが多く、結局絞り込み機能を使い手動で翻訳をしないといけないでので時間が膨大にかかる。サポートですが、Chatではやり取りの途中で評価リクエストが届きこれをしないと先に進めないような対応をされ憤慨した。問題解決の途中で評価はできませんけど。Emailでサポートに連絡してもオートメールが来ただけでいまだに対応がない。このアプリのサポートの評価は、星1つです。以上

Trancy is a very useful app and does provide a lot of functionality. It is helpful for our international business. Big shout out to Eleanor for being a great sport and resolving some issues we were having on the compatibility side recently. She diagnosed and solved the problem quickly.

What great support! I had an issue with currency conversion and reached out to Trancy. They fixed it in less than 24 hours, even though the problem was related to the theme and not Trancy.

I have been charged for it even though I didnt use it!!! It slows down my website hence uninstalled but looks like I am forced to pay, anyways.

I found Transcy to be super helpful, especially when I reached out to their chat support, they were quick and really knew their stuff!

I’ve received support a few times, but the assistance Polaris provided while setting up Transcy on our website truly stood out. She guided us through the entire process step-by-step, explaining everything clearly and making sure we understood each part. Her professionalism, patience, and attention to detail were exceptional. It was a fantastic experience, and I truly appreciate her dedication and support!

Thank you Andrew for your help and support today. I really appreciate your patience and efforts to solve my problem. Your professionalism and responsiveness make all the difference! Great application, great job!

Great support, thank you Giselle. Helped me to solve a problem with the currency integration in another app

問題点を的確に解決してもらえ大変満足です。引き続き宜しくお願い致します。

The app is great, saved me a lot of troubles, the support is awesome, today Andrew helped me a lot with everything i needed to fix.