Initial customer support call excellent. App seems easy to use and offers many options. Look forward to using.

Phenomenal customer support. I've been with them for years. Just realized an issue with our pre-orders not working (turns out its a theme issue, not theirs) and man was support fast, patient and thorough! I am super impressed.

exelente servicio tecnico, buena cantidad de productos que se puede agregar en preventa y con costo cero

Great customer support, quick response, and resolved our problem in 24 hours. Have been using this app for almost 1 year, like it!

Great experience so far - They offer a Free Setup call and walk you through everything. App has all the functions I was looking for regarding dynamic text which shows on the product page, notification email reinstating that it's a pre-order and more. I'd recommend.

Absolutely AWFUL app behavior. If you accidentally have a very successful pre-order, they will cut you off because you hit your limit in the middle of your sale... ..this app cost me THOUSANDS of dollars... avoid like the plague.

Glad I opted for the call! It was much quicker to get an overview and target my questions towards what I needed

The onboarding call with Rommel was great! Very detailed and responded all my questions. I look forward to the opportunities and ideas that I can implement with this app. Than you Rommel.

The app has been incredible to use and is an essential part of our business. The support team has been top notch (shout out to Pam) and always responsive to troubleshooting issues, which are often responded to and fixed within a matter of minutes. Would highly recommend this app for anyone looking to manage pre-orders.

I had an issue with a button not working and they fixed it within seconds for me without me needing to give them any access into my website. Very fast customer service so far!

Great Pre-order app that covers all of our requirements and very helpful customer support. Recommend.

Absolutely fantastic customer service, I constantly need lots of help and updates and tricky things and they are always online to support and always get the problem fixed immediately.

I believe theme we use had many customized widget so there were few hard thing to fix but they fixed it in 12 hours! Thank you for amazing customer service

Excellent customer service with Jolo! Really friendly and helped me get this setup. Awesome tech support and awesome experience so far!

Prompt responsive service and knowledgable tech support. The app does what it says it does. Very satisfied.

So far my experience with the app has been good aside from a few glitches. Somehow the app stopped showing my items as pre order, and that caused some upset from customers, but once the issue was caught the team helped correct it and also helped me with some other settings. I would recommend the app, but look forward to using it longer to see if I encounter any other issues. Knowing the customer service is so fast and helpful is a plus!

Great customer support - helped me customize and work out a few tweaks. One issue with cart displaying full price vs. deposit amount, but it's a Shopify limitation and shouldn't be too impactful. Great interface compared to other pre-order apps I considered. Recommend this choice.

I have been with Timesact since close to the beginning, and they continue to do excellent work. We live in such a digital world today that finding live, one-on-one help is a great, great challenge. This is what I love about Timesact! The customer service is superb, they create a personal experience where you will not want to go anywhere else. Thank you to Rommel, who was patient, kind and thorough. He went above and beyond to resolve my concerns. Best pre-order app ever!

Fantastic support... updated my theme and didn't copy the code over... 2 mins and Rommel had it fixed and working again.

Superb customer service, they had our pre-order feature working in minutes versus the countless apps that we tried that would not work with our theme.