Shopify support apps 2026

Locate2u Route & Delivery

7.4

5 Reviews

Sync your orders with Locate2u for routing and delivery Show more

Locate2u Route & Delivery is a robust app designed to streamline your local delivery operations. Seamlessly integrating with Shopify, the app allows you to mark orders as dispatched, automatically sending them to Locate2u where they can be efficiently managed. With its user-friendly interface, delivery teams can optimize routes with just a click, ensuring timely and accurate deliveries. The app features a driver app, booking management, GPS tracking, and customer reviews to enhance delivery management. Live parcel tracking links provide real-time updates, making it ideal for local deliveries. Additionally, route optimization ensures that drivers have the most efficient paths, saving time and resources. With Locate2u, enhance your delivery service's efficiency and customer satisfaction effortlessly.

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Order syncing

Route optimization

Booking management

Delivery tracking

Driver dispatch

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Mega Click To Call Button

(3.4/5)

2 Reviews

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Enhance customer interaction with a customizable floating call Show more

Mega Click To Call Button is a powerful app designed to boost customer interaction on your store with a floating call button feature. It allows customers to reach out with just one click, enhancing convenience and communication. You can easily customize the button’s icon, color, and position to seamlessly align with your store’s design, ensuring a consistent visual experience for users. Designed primarily for mobile users, this app also supports right-to-left (RTL) languages like Arabic and Hebrew, making it accessible to a broader audience. Personalize the call button by adding custom text and agent information, ensuring a tailored experience for each customer interaction. The app seamlessly integrates into your store, offering a user-friendly, SEO-friendly solution to enhance customer engagement and accessibility. With Mega Click To Call Button, you create a direct line of communication with your customers, fostering stronger relationships and improved service.

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Floating call button

Customizable icon

Seo-friendly

User-friendly

Rtl language support

Customizable color

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KOOL WhatsApp Notifications

$20 / Month

8

10 Reviews

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Customize Templates & Send Order Notifications on WhatsApp Show more

KOOL WhatsApp Notifications is a robust app that leverages the Official WhatsApp Business API to ensure your customers stay updated on their order status efficiently. Whether you're dealing with refunds, abandoned carts, or delivery updates, you can customize various notification templates by integrating relevant variables that suit your business needs. The app's ability to broadcast messages makes it a powerful tool for promoting offers, discounts, and announcing new products. It supports up to five agents with a dedicated chat inbox, ensuring personalized customer interactions. Enjoy the freedom of sending unlimited WhatsApp messages in bulk, all while maintaining a verified green tick badge, minimizing the risk of account bans. Additionally, a comprehensive CRM panel allows for effective management of customer data, enhancing your engagement strategies. KOOL WhatsApp Notifications is ideal for businesses looking to strengthen customer communication and streamline their notification processes.

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Customizable templates

Order notifications

Bulk messaging

Broadcast messages

Crm panel

Green-tick verification

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Video FAQ

$9-$99 / Month

8.2

4 Reviews

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Boost sales with video FAQs; influence purchases and improve customer support. Show more

Video FAQ is an innovative app designed to enhance your online store's sales by providing customers with video answers to frequently asked questions. This user-friendly tool allows you to seamlessly add informative video content to any page on your store, using intuitive web embeds. With Video FAQ, you can effectively guide potential buyers towards making informed purchase decisions, delivering faster customer support, and fostering increased customer loyalty. The app also features advanced analytics, offering real-time insights into how your videos are influencing sales performance. Whether recording answers in just minutes, benefiting from automatic video SEO, or customizing the app to align with your branding, Video FAQ amplifies your communication strategy. Additionally, you can assign team members or even customers to contribute video answers, ensuring dynamic and engaging content.

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Custom branding

Analytics reports

Team assignments

Video faqs

Automatic seo

Web embeds

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Contact Button ‑ Widget Apps

$5-$15 / Month

9.1

1 Reviews

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Capture more leads and sales with an all-in-one Contact Button Show more

Contact Button ‑ Widget Apps is designed to boost your website's lead generation by offering seamless access to 15 highly-customizable widget apps. These widgets are conveniently accessible via a small button located in the corner of your site, allowing visitors to easily find information or connect with you through multiple channels. Among its popular widgets are Contact Forms, Click-to-Call, WhatsApp Chat, Business Hours, and Chat Widgets, each crafted to enhance user interaction and communication. The app also allows embedding custom contact forms within your button's menu and provides tools for capturing email subscriptions, facilitating online reservations, and displaying essential business information. By integrating messaging apps like WhatsApp, Messenger, and SMS, Contact Button ensures a smooth experience for visitors wishing to connect. It serves as a comprehensive tool for businesses aiming to improve user engagement and maximize conversion opportunities.

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Custom contact forms

Whatsapp chat

One-click access

Chat widgets

Business hours

Email subscriptions

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Sensbot AI FAQ Generator

$9-$49 / Month

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Generate Shopify FAQs from emails effortlessly with AI-powered automation.

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Optoro Returns & Exchanges

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Digitize returns & exchanges with an easy, intuitive interface Show more

Optoro Returns & Exchanges is a comprehensive platform designed to streamline the entire returns lifecycle, enhancing both customer experience and business efficiency. The app empowers customers with easy, self-service returns featuring straightforward navigation, making the process seamless and stress-free. By facilitating instant exchanges and offering relevant recommendations, Optoro helps drive repurchase rates and boosts customer satisfaction. Businesses can offer exchanges for product variants that ship immediately, minimizing risk and maximizing customer delight. With built-in drop-off options, returns become more convenient and accelerate the restocking process. The platform also allows businesses to configure detailed return reasons, policies, and routing rules, providing a flexible and tailored return experience that aligns with specific business needs. Optoro Returns & Exchanges ultimately aims to increase customer loyalty while enhancing revenue and operational efficiency.

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Self-service returns

Exchange recommendations

Product variant exchanges

Convenient drop offs

Configurable return policies

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Rjeha ‑ Return Management

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Streamlined e-commerce returns using tech: no boxes, quick drop-offs.

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Talkom AI Agentic Commerce

$39-$299 / Month

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AI shopping assistant for personalized recommendations and instant customer support. Show more

Talkom AI Agentic Commerce is an innovative embedded AI shopping solution designed to transform how customers interact with your online store. Acting like a dedicated ChatGPT for your business, Talkom offers a natural, conversational interface that enhances the shopping experience by providing personalized product recommendations and simplifying the cart-building process. Beyond its shopping capabilities, Talkom proficiently handles customer support inquiries, such as order tracking and return policies, significantly reducing repetitive support tasks for merchants. With its unique ability to autonomously learn store information, Talkom instantly addresses customer queries, ensuring efficient and precise service. Additionally, it incorporates features like order tracking and refund triggers, with adaptability to cater to store-specific needs through document uploads or external links. This customizable AI shopping interface is optimized for use across desktop, mobile, and tablet, helping retailers drive upsells and enrich the overall consumer journey.

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Lux - E-Mail Support AI

$19.9-$199 / Month

8.2

27 Reviews

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AI-Powered Email Support for E-commerce Success Show more

Lux ‑ Customer Support AI is an innovative app designed to streamline your store's customer service operations effortlessly. By using advanced AI, Lux generates accurate responses to customer inquiries even while you’re asleep, ensuring your customers are never left waiting. The app automatically categorizes and prioritizes tickets based on importance, allowing you to focus on high-priority issues first. Customization is at your fingertips, giving you the flexibility to tailor responses according to your unique shipping policies, refund policies, product specifics, and promotional offers. This personalized approach not only reduces your workload and employee costs but also significantly cuts down on response times, enhancing customer satisfaction and loyalty. With Lux, managing customer support becomes as simple as reviewing and sending pre-crafted replies when you start your day. Embrace a new level of efficiency in customer service with Lux ‑ Customer Support AI.

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Customizable settings

Automated replies

Priority sorting

Reduced workload

Auto-categorization

Fast response time

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Shopique AI Chatbot

$19-$499 / Month

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Smart AI chatbot enhances product discovery and boosts sales effortlessly. 🚀 Show more

Shopique AI Chatbot revolutionizes online shopping by addressing the common frustrations associated with traditional keyword searches. Shoppers often struggle with vague or misspelled queries, which can lead to missed sales opportunities. Our cutting-edge AI-powered chatbot uses semantic search to accurately understand the shopper's intent, ensuring that customers can find the right products quickly and efficiently. This tool is particularly beneficial for merchants managing large catalogs, as it significantly enhances product discovery, leading to increased conversions, higher engagement levels, and improved customer satisfaction. With features like instant Q&A support, seamless product additions to the cart from chat, and multi-language capabilities, Shopique AI Chatbot offers a sophisticated and global shopping experience. Boost your store’s performance and drive sales effortlessly with our intuitive and dynamic shopping assistant. 🚀

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Add to cart

Multi-language

Semantic search

Q&a chat

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TrackMage: Tracking & Upsells

$8.99-$98.89 / Month

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Provide Amazon-like customer experience to get extra sales! Show more

TrackMage: Tracking & Upsells is a powerful app designed to seamlessly integrate with your Shopify store, optimizing your shipping and customer engagement processes. It automatically imports your orders and synchronizes all shipment data in real-time, providing your customers with instant live tracking updates and alerts for pickups. This ensures they enjoy an effortless and transparent experience, significantly reducing the number of "Where IS My Order?" requests. With TrackMage, you benefit from comprehensive inbound and outbound shipment statuses, allowing for more direct upsells and improving customer retention. The app also offers robust supply chain analytics and specialized wholesale features, making it indispensable for business growth. Supporting over 1000 carriers worldwide, TrackMage not only automates your shipping alerts but also enhances customer satisfaction with customizable email updates in any language, helping you garner high-ranking customer reviews and repeat purchases effortlessly.

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Customer retention

Automated alerts

Real-time tracking

Review collection

Live shipment updates

Product upsells

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Kiro : Sales AI ChatBot Agent

$19-$119 / Month

(1/5)

1 Reviews

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AI chatbot for 24/7 ecommerce support: automate FAQs, orders, and shipping. Show more

Kiro: Sales AI ChatBot Agent is an AI-powered chatbot and live chat solution designed specifically for Shopify store owners. With Kiro, merchants can effortlessly install and integrate the app within minutes without requiring any coding skills. This powerful tool automates up to 80% of customer support tasks related to products, orders, shipping, returns, and FAQs, effectively handing off complex queries to live agents when necessary. By offering real-time tracking and personalized recommendations, Kiro helps businesses boost sales and average order value (AOV). Its multilingual 24/7 support, mobile-friendly widgets, and robust analytics capabilities streamline customer interactions and improve user experience. Kiro not only saves time and reduces costs but also enhances response speeds, recovers abandoned carts, and scales customer support operations with ease. Tailor the chatbot's personality, tone, and brand voice to ensure consistent customer engagement across all interactions.

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Multilingual support

Shopify integration

Order tracking

Analytics dashboard

Ai recommendations

Real-time tracking

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ChatBot by Text

$50-$499 / Month

8.2

1 Reviews

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Support customers using an AI bot with e-commerce features Show more

ChatBot by LiveChat is an advanced virtual assistant designed to enhance customer interactions and streamline communication for businesses. It leverages artificial intelligence to provide instant, personalized responses to customer inquiries, ensuring 24/7 support and reducing wait times. The app can be easily integrated into various platforms and is customizable to suit the specific needs and branding of any business. It offers features like automated message routing, data collection, and performance analytics to improve customer service efficiency and gather valuable insights. With a user-friendly interface, ChatBot by LiveChat allows businesses to create conversation flows without any coding knowledge, making it accessible for teams of all sizes. Additionally, its robust security measures ensure that all customer interactions are handled safely and confidentially, fostering trust and reliability.

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Customer engagement

Conversion optimization

E-commerce integration

24/7 support

Ai-driven assistance

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GA: Facebook Messenger + AI

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Enhance customer interaction with customizable Facebook Messenger website integration. Show more

GA: Facebook Messenger is a powerful tool that integrates Facebook Messenger into your website, offering a seamless communication channel for visitors. The app features a customizable chat button, making it easy for visitors to initiate real-time conversations for inquiries, feedback, or assistance, ensuring that all visitors feel heard and supported. It capitalizes on the familiarity and trust built by Facebook Messenger, turning conversations into conversions efficiently. Users can even direct their queries to specific team members or departments for faster responses, enhancing customer service. The integration supports smooth transitions to Facebook Messenger with just one click, and it ensures compatibility with desktop, tablet, and mobile devices. Additionally, customization options allow you to match the chat interface with your brand's colors, welcome messages, and icons, thus maintaining a cohesive brand presence. By responding quickly and directly, you can build customer trust and facilitate meaningful interactions.

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Customizable appearance

Customizable chat button

Instant communication

Cross-device compatibility

One-click redirection

Visitor department selection

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CN PDF Viewer

$5-$15 / Month

8.2

2 Reviews

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Offer Valuable Information and Promote Your PDF Products Show more

Comnja ‑ PDF Viewer is a versatile application developed by Common Ninja, designed to seamlessly integrate PDF viewing and downloading capabilities into your website. This app enhances user engagement by allowing visitors to access eBooks, support documentation, manuals, journals, magazines, and other PDF-convertible resources without having to navigate away from your site. Comnja ‑ PDF Viewer offers multiple skins and layouts with a variety of beautifully designed templates, ensuring that the display complements your website's aesthetics. Its rich styling options provide fully customizable design features, allowing for a personalized touch. The app is fully responsive, delivering an optimal user experience across all devices, whether desktop or mobile. With a simple user interface and easy content management features, Comnja ‑ PDF Viewer offers both functionality and style, promoting your content effectively.

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Customizable design

Responsive design

Easy content management

Pdf view/download

Multiple skins/layouts

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Wordesk AI Chatbot & Live Chat

$19.99-$89.99 / Month

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Streamline customer interactions with AI chat, integrating multi-channel live support. Show more

Wordesk AI Chatbot & Live Chat is an innovative platform designed to revolutionize customer interactions for merchants by automating chats across multiple channels, including websites, WhatsApp, Instagram, Messenger, and Telegram. Powered by advanced AI, this chatbot can decode visitor intent, respond to product inquiries, and suggest products tailored to customer preferences, enhancing the shopping experience. For instances where human intervention is required, merchants can seamlessly transition to live support, ensuring that all customer needs are addressed promptly. The convenience of Wordesk lies in its unified inbox feature, which consolidates conversations from all platforms into a single, manageable space, boosting efficiency and organization. Furthermore, the app allows for the personalization of chat icons and message designs, ensuring that the communication aligns with the brand's aesthetic. By leveraging Wordesk, businesses can offer immediate, personalized customer support while streamlining their operations and maintaining consistent branding.

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Customizable design

Multi-channel support

Personalized recommendations

Unified inbox

Ai-powered chat

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Live 1:1 Video Chat | Uptok

$124.9-$249.9 / Month

8.2

1 Reviews

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1-on-1 Video Sessions with your Most Active Site Visitors Show more

Uptok is an innovative Live Video Commerce app that revolutionizes customer interaction by facilitating 1-on-1 video chats directly on your website. Designed for businesses looking to engage with high-intent customers, Uptok moves beyond impersonal chatbots and tedious forms, focusing instead on genuine human connections. This human-first platform leverages AI-driven algorithms to maximize real-time face-time between your team and potential buyers, ensuring your video interactions are as effective as possible. Key features include live intent detection, allowing you to focus on your most serious shoppers, and the Stream & Greet function, which lets you engage and assist customers with a friendly wave. Additionally, Uptok enhances customer interaction with smart in-session capabilities, enabling you to suggest personalized products and offer custom discounts. Perfect for businesses wishing to elevate their customer service through meaningful, personalized engagement, Uptok offers a seamless way to boost your video commerce ROI.

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Live intent detection

Stream & greet

Smart in-session interactions

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ChannelReply

8.2

2 Reviews

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View order info and answer messages from your helpdesk. Show more

ChannelReply is a powerful app designed to streamline customer support and boost your productivity by integrating Shopify order information directly into your helpdesk. With ChannelReply, you can view detailed customer and order info right next to your conversations, eliminating the need to switch screens for tracking IDs or shipping statuses. This seamless integration allows you to manage support tickets more efficiently, helping you focus on selling and enhancing customer satisfaction. Take advantage of automated actions on Shopify data, like tagging high-value orders and sending personalized auto-replies, to provide prompt and tailored support. Additionally, ChannelReply allows you to consolidate order information from multiple Shopify stores into one interface, making it easier to manage and reply to customer messages and order notifications. Customize your replies even further by personalizing canned responses with specific order info, and manage critical tasks like issuing refunds or updating orders. With ChannelReply, your helpdesk becomes a powerful tool for managing customer relationships and driving sales.

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Issue refunds

Order info integration

Direct replies

Personalized autoreplies

Update order info

Identify messages

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FlexReturn Return Center

$6.99-$69.99 / Month

(2.1/5)

15 Reviews

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Smart order return app to automate and manage customer returns Show more

FlexReturn Return Center revolutionizes the return process, ensuring a seamless and efficient experience for both businesses and their customers. With its intuitive platform, retailers can establish intelligent return rules that cater to individual customer preferences, enhancing satisfaction and encouraging repeat business. The app’s robust admin backend significantly reduces the time and effort required in managing returns, thanks to features like automatic return approvals and shipping label generation. FlexReturn also boasts a visually appealing and customizable return page that supports 12 languages, accommodating a global customer base. Automated notifications keep customers informed at every step of the return process, fostering transparency and trust. The smart rules system provides customers with optimal return options and the ability to select different product variants or upload proof photos, ensuring a comprehensive return experience. By automating complex tasks such as restocking and return approval, FlexReturn streamlines operations and promotes efficiency in handling returns.

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Email notifications

Smart return rules

Shipping label generation

Fast return process

Automatic approval

Admin backend streamlining

Install App

Shopify support apps

Related Categories

Price

Based on reviews

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Related Blog

Showing 360 to 380 of 1335 Apps

Locate2u Route & Delivery

Mega Click To Call Button

KOOL WhatsApp Notifications

Video FAQ

Contact Button ‑ Widget Apps

Sensbot AI FAQ Generator

Optoro Returns & Exchanges

Rjeha ‑ Return Management

Talkom AI Agentic Commerce

Lux - E-Mail Support AI

Shopique AI Chatbot

TrackMage: Tracking & Upsells

Kiro : Sales AI ChatBot Agent

ChatBot by Text

GA: Facebook Messenger + AI

CN PDF Viewer

Wordesk AI Chatbot & Live Chat

Live 1:1 Video Chat | Uptok

ChannelReply

FlexReturn Return Center

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?