Shopify support apps 2025

Phone ‑ Calls, SMS, Campaigns

$19-$49 / Month

8.2

10 Reviews

Allow customers to reach you via texts, internet & phone calls Show more

Rippledesk: Free Calls & Texts is a versatile communication app designed for merchants, offering a floating call widget and dedicated business phone numbers with both call and SMS capabilities. It allows businesses to receive free calls directly from their websites, enhancing customer interaction without additional charges. Rippledesk offers customization features, including welcome messages, business hours, call recording, voicemail management, and an interactive voice response (IVR) phone menu. The app's shared Inbox feature helps teams stay organized by marking conversations as open or closed, tagging staff, leaving notes, and efficiently managing customer communications. With a live dashboard, sales and support teams can manage calls in real time, ensuring no conversation is missed. This tool is ideal for businesses looking to streamline their communication process and provide excellent customer service.

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Conversation management

Shared inbox

Floating call widget

Business phone numbers

Call and sms capabilities

Custom welcome messages

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Unified Order Return

$50 / Month

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Making return and exchange smooth for customers. Show more

Unified Order Return is an innovative app designed to transform the returns process into a seamless, customer-friendly experience. The app empowers customers by allowing them to effortlessly view their order history and initiate returns tailored to the preferences of their merchant, thereby enhancing the likelihood of them shopping again. Its intuitive backend system revolutionizes return management by automating approvals and generating shipping labels, thus saving valuable time for your team. Additionally, the app offers a comprehensive dashboard for tracking and managing return requests, ensuring that every return is processed efficiently and effectively. By streamlining these processes, Unified Order Return not only benefits merchants by reducing operational hassle but also boosts customer satisfaction through a fast and hassle-free return experience.

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Streamlined management

Shipping label generation

Fast return process

Order history viewing

Initiate return process

Automatic approval

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ShopQA ‑ Question And Answers

$1.99 / Month

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Interact With Your Customers & Boost Traffic Show more

ShopQA ‑ Question And Answers is an app designed to foster enhanced interaction between you and your customers, facilitating better business growth through meaningful engagement. It features two distinct layout options: Accordion View and List View, allowing you to choose the presentation style that best suits your needs. Customers can easily ask questions at the click of a button, and you can respond to them, providing valuable insights and solutions. The app offers customizable layouts, enabling you to tailor the interface according to your store's aesthetic. Key functionalities include the ability to create, edit, and delete questions or answers, and manage their status by activating or deactivating them. Bulk actions for deletion and status updates streamline management, helping you maintain a clutter-free environment, thus enhancing overall user experience. Engage effectively with your clientele to boost store traffic and improve customer satisfaction using ShopQA.

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Customizable layout

Ask questions

Create, edit, delete

Set status

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ChargeDesk

$29-$749 / Month

8.2

1 Reviews

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Optimise customer support. Manage orders inside any helpdesk. Show more

ChargeDesk is an innovative application designed to simplify and streamline the billing and payment process for businesses of all sizes. With its intuitive interface, ChargeDesk allows users to manage invoices, process payments, and track subscriptions with ease, ensuring efficient financial operations. The app supports integration with popular payment gateways and accounting software, offering seamless connectivity and reducing manual data entry. ChargeDesk provides real-time analytics and reporting features, enabling businesses to gain valuable insights into their financial performance and make informed decisions. Its robust security measures ensure that sensitive financial data is protected, while its customizable features allow businesses to tailor the app to their specific needs. Whether you're a small startup or a large enterprise, ChargeDesk enhances your billing operations, saving time and improving cash flow management.

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Issue refunds

Order management

Customer support

Create orders

Helpdesk integration

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CRM PLUS on LINE

$10-$200 / Month

9.1

38 Reviews

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LINE ID connect with a variety of LINE message & social login Show more

CRM PLUS on LINE is a powerful tool designed to seamlessly integrate your Official LINE Account with Shopify, enabling businesses to enhance their communication strategies through customized LINE messages. Tailor your messaging to specific customer segments, such as new buyers, by utilizing Shopify customer tags to precisely target your audience. The app also supports the integration of social logins, like LINE Login, into your Shopify Plus store, enhancing user experience and engagement. Enjoy the convenience of adding LINE integration blocks to the Shopify order status page and My Page, ensuring a cohesive customer journey. Automate crucial notifications like abandoned checkout messages, restock alerts, and more directly on LINE, enhancing customer retention and satisfaction. The application allows for the delivery of tabbed or dedicated rich menus to select customers, ensuring personalized interactions. To further optimize operations, take advantage of more flexible delivery automation through seamless integration with Shopify Flow. Benefit from free initial setup support to get started effortlessly.

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Social login integration

Order status updates

Line message automation

Customer tag messaging

Rich menus delivery

Flow integration support

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Lixsa.ai ‑ AI Sales Agent

$150-$550 / Month

9.1

5 Reviews

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Automated WhatsApp Customer Support with Lixsa.ai Show more

Lixsa.ai is an innovative AI-powered customer service tool designed to streamline business operations by incorporating automated customer support features. The app excels in efficient order management, allowing businesses to process and manage orders seamlessly without the need for complex setup procedures. With its multilingual chat capabilities, Lixsa ensures that businesses can communicate effectively with customers around the world, breaking language barriers and enhancing service accessibility. Its seamless integration with WhatsApp further enhances customer communication by tapping into one of the most popular messaging platforms globally. Lixsa's audio recognition feature interprets and responds to audio messages, providing an additional layer of customer interaction. By automating responses and handling customer inquiries swiftly, Lixsa boosts response times, elevates customer satisfaction, and ultimately drives higher sales. As a leading AI customer support tool, Lixsa offers a comprehensive solution for businesses aiming to improve operational efficiency and customer engagement.

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Whatsapp integration

Order management

Multilingual chat

Ai customer support

Audio recognition

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HelpWave AI

$30-$500 / Month

9.1

5 Reviews

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Increase sales and automate customer service Show more

Alesia AI Chatbot is an innovative application designed to transform the online shopping experience by acting as a virtual in-store sales assistant. This AI-driven chatbot engages directly with visitors, providing personalized sales pitches to highlight your products effectively. It ensures that customers receive instant answers to their queries by intelligently utilizing the FAQ section and the comprehensive information available on your website. Alesia AI Chatbot goes beyond basic interactions by offering tailored product recommendations and showcasing your brand's unique strengths. Additionally, the app provides detailed statistics on all interactions, enabling you to gain valuable insights into customer behavior and enhance your marketing strategies. This not only boosts customer satisfaction but also helps in driving conversions and building brand loyalty.

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Product recommendations

Brand enhancement

Live chat interaction

Personalized sales pitch

Instant faq response

Detailed interaction stats

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Affiniv NPS, Survey & Feedback

$99-$249 / Month

9.1

4 Reviews

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Post order survey to collect feedback and Net promoter score Show more

Affiniv NPS Post Order Survey is a powerful tool designed to enhance customer experience by leveraging the Net Promoter Score (NPS) metric. With Affiniv, businesses can effortlessly create and deploy an NPS survey that reaches customers automatically, a few days post-purchase, via Email or WhatsApp. The app includes features like automated reminders to maximize response rates and encourages timely feedback. Responses are easy to analyze using a comprehensive dashboard, offering segmentation and tagging options for in-depth customer insights. By understanding these insights, brands, regardless of their size, can refine their products and processes to better meet customer needs. Whether you're just starting out or are an established entity, Affiniv helps in creating a seamless loop of feedback and improvement.

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Automated reminders

Dashboard insights

Create nps survey

Analyze responses

Email/whatsapp distribution

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Easy WhatsApp LiveChat

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Enhance Support With WhatsApp Chat Button & Live Chat! Show more

Easy WhatsApp LiveChat is an intuitive app designed to strengthen customer relationships by providing a seamless communication channel directly through WhatsApp. It features thoughtfully pre-filled messages that streamline interactions, ensuring a user-friendly experience. With this app, businesses can enhance customer satisfaction, strengthen loyalty, and potentially boost sales, thanks to its interactive chat widget that's visible across all devices. Customization is simple, allowing users to tailor the chat button to align with their store's aesthetic without requiring any coding. The app offers easy installation and configuration, making it accessible for businesses of all sizes. Personalization options further enhance customer interactions, allowing businesses to engage more effectively with their audience.

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Simple installation

Customizable button

Pre-filled messages

Seamless widget

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おみせコネクト（LINE連携）

(3.2/5)

2 Reviews

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顧客データを活用したLINEメッセージ配信。LINE連携に必要な機能をすべて搭載。このアプリ1つだけで簡単に開始できます。 Show more

おみせコネクト（LINE連携）は、簡単かつ迅速なセットアップを提供し、最短10分でスタートできます。他のアプリとの連携は不要で、このシンプルなプラットフォームだけでLINE運用を効率化できます。自動パーソナライズ機能により、顧客に最適なメッセージをタイムリーに配信できます。特に、閲覧商品やカートに商品を残したままの顧客へのリマインド配信、再入荷通知、購入・発送トリガーに基づくステップ配信が可能です。LINE友だち追加ポップアップバナーや連携ボタン表示で、顧客のエンゲージメントをさらに高めます。また、各種LINEメッセージ配信の効果を自動的に分析し、売上向上のための改善ポイントを提供します。これにより、ユーザーは販売戦略を容易に最適化できます。

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Restock notifications

Segmented messaging

Cart abandonment reminders

Automatic personalized messages

Retargeting reminders

Purchase & shipping triggers

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Sendbird AI chatbot

$99-$499 / Month

(4.8/5)

31 Reviews

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AI chatbot for ecommerce that converts browsers into buyers Show more

Sendbird AI Chatbot is a sophisticated digital assistant designed to enhance your sales and customer service efforts through engaging, human-like conversations. It provides round-the-clock support by automatically greeting and assisting visitors on your website, offering personalized recommendations based on real-time interactions. The chatbot seamlessly integrates with your store data via the Shopify API, enhancing its ability to recommend products, answer FAQs, and even connect customers to human support when necessary. With multilingual capabilities, it can interact with users in various languages, broadening your reach across different demographics. The app also features a performance dashboard, allowing you to track visitor engagement and conversion metrics. Suitable for diverse industries such as ecommerce, marketplaces, health and beauty, and hospitality and travel, Sendbird’s AI chatbot is a versatile tool to bolster your customer relations and drive sales.

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Seamless integration

Multilingual support

Personalized recommendations

Performance dashboard

24/7 support

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Customer View ‑ Pasilobus

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Log in as customers to manage accounts and enhance support. Show more

Customer View - Pasilobus is an essential app designed to elevate your customer support and optimize account management processes. This innovative tool enables store administrators to securely log in as customers, granting them the ability to address and resolve customer issues more effectively by experiencing the store from the customer's perspective. By facilitating a deep understanding of customer experiences, the app empowers merchants to enhance customer satisfaction and ensure a seamless shopping experience. Suitable for businesses of all sizes, Customer View integrates effortlessly with your existing customer support tools without causing any conflicts. It provides a direct and efficient solution to improve operational efficiency while maintaining a high standard of customer service. With its user-friendly interface, this app is an excellent choice for businesses aiming to nurture long-lasting customer relationships.

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Resolve customer issues

Log in as customers

Manage accounts

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NotFoundBot: Broken Link AI

$9 / Month

9.1

4 Reviews

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Turn 404 errors into sales with AI redirection & assistance Show more

NotFoundBot: Broken Link AI is an essential tool for any online store looking to enhance customer satisfaction and boost sales by addressing the often-overlooked issue of 404 errors. This innovative app identifies visitor intent in real-time and seamlessly redirects lost visitors to the content they are seeking, effectively turning potential setbacks into successful customer interactions. By improving user experience and recapturing possible sales, NotFoundBot provides an effortless setup process for merchants, making it suitable for all store sizes. The app also offers valuable analytics to track and analyze 404 errors, providing merchants with insightful data to further optimize their sites. With features like auto-redirection and chat assistance, NotFoundBot ensures personalized help and guidance, even for uncertain redirects. Enhance your online store’s efficiency and customer satisfaction with NotFoundBot's seamless integration, designed to minimize lost opportunities and maximize conversions.

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Seamless integration

Track & analyze

Auto redirection

Chat assistance

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TrackOrder ‑ Tracking & Sync

$9-$20 / Month

8.2

1 Reviews

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Unlimited PayPal and Strip Order Sync, Order Tracking Page Show more

TrackOrder ‑ Tracking & Sync is designed to enhance your post-purchase experience by providing a sleek, branded order tracking page for customers. With this app, customers can effortlessly track their orders while benefiting from a well-designed interface. The app also boosts sales through the Product Recommendation feature, promoting additional products directly on the tracking page to encourage repeat purchases. An Estimated Delivery Date feature offers transparency, allowing customers to better anticipate their order's arrival. Enjoy the convenience of Unlimited Order Sync, which seamlessly updates tracking IDs with PayPal and Stripe, ensuring financial integrations are smooth and efficient. Additionally, it supports intelligent estimated delivery dates with live updates, providing customers with the latest information. Perfect for businesses looking to improve customer satisfaction and maximize revenue through strategic post-purchase engagement.

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Estimated delivery date

Branded tracking page

Product promotions

Unlimited order sync

Courier mapping rules

Past orders sync

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Inmar Package Free Returns

(3.3/5)

17 Reviews

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Efficient package- and label-free returns at 3000+ locations. Show more

Inmar Package Free Returns is a pioneering app that offers a seamless and eco-friendly solution for returning online purchases, regardless of where they were bought. By partnering with retailers nationwide, it provides consumers with the convenience of package-free and label-free returns at various U.S. locations. This innovative service helps reduce transportation and packaging costs for retailers, enhancing their sustainability efforts and improving their profit margins. Additionally, the app boosts customer loyalty by facilitating quicker refunds, encouraging repeat purchases. Retailers can become operational in as little as one week and have the option to integrate with Inmar's processing services to further optimize value recovery. Ultimately, the app not only transforms the return process for shoppers but also helps merchants enhance their customer service and operational efficiency.

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Package-free returns

Label-free returns

3000+ locations

Reduce costs

Boost loyalty

Faster credits

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Shopique AI Chatbot

$19-$499 / Month

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Smart AI chatbot enhances product discovery and boosts sales effortlessly. 🚀 Show more

Shopique AI Chatbot revolutionizes online shopping by addressing the common frustrations associated with traditional keyword searches. Shoppers often struggle with vague or misspelled queries, which can lead to missed sales opportunities. Our cutting-edge AI-powered chatbot uses semantic search to accurately understand the shopper's intent, ensuring that customers can find the right products quickly and efficiently. This tool is particularly beneficial for merchants managing large catalogs, as it significantly enhances product discovery, leading to increased conversions, higher engagement levels, and improved customer satisfaction. With features like instant Q&A support, seamless product additions to the cart from chat, and multi-language capabilities, Shopique AI Chatbot offers a sophisticated and global shopping experience. Boost your store’s performance and drive sales effortlessly with our intuitive and dynamic shopping assistant. 🚀

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Add to cart

Multi-language

Semantic search

Q&a chat

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Maisie AI Chatbots & Live Chat

$29-$109 / Month

7.9

14 Reviews

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Cut support tickets by automating answers to customer queries Show more

Maisie AI Chatbots & Live Chat is an innovative app designed to enhance sales and customer service experiences. Harnessing AI-powered chat automation, Maisie engages customers 24/7 throughout their buying journey, providing personalized product recommendations that boost conversion rates and average order values. The app automates responses to frequent customer queries, significantly reducing support tickets and freeing up valuable time for your team. With its conversational email and SMS list-building capabilities, Maisie accelerates your marketing efforts, integrating seamlessly with platforms like Klaviyo. It includes real-time order status tracking and AI-powered FAQ response automation, ensuring customer inquiries are addressed promptly. Maisie also offers seamless transitions to live chat, empowering your customer service team to step in when needed. With 18 pre-built, customizable Shopify-specific conversation templates, setting up Maisie is both quick and efficient.

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Real-time order tracking

Product recommendations

Customizable triggers

Chat automation

Faq automation

Live chat handover

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EVM Customer Testimonials

$7.99-$14.99 / Month

7.7

465 Reviews

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Collect & Show Testimonials with photos in slider & grid style Show more

EVM Customer Testimonials is a versatile app designed to effortlessly showcase your customer testimonials in a visually appealing grid or slideshow format. The app simplifies the process of collecting feedback, enabling you to gather testimonials via a website submission form or email form for convenient moderation. Enhance your showcase with photo reviews by collecting and displaying product photos from your customers. Whether you prefer a sleek grid or dynamic slideshow presentation, choose from five pre-made templates to suit your brand's style. The app offers easy sorting of testimonials through a user-friendly admin panel, ensuring seamless organization. With customizable features and dedicated support, EVM Customer Testimonials is a valuable tool for building trust and increasing credibility with potential customers by highlighting authentic customer experiences.

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Photo reviews

Premade templates

Slideshow format

Testimonials grid

Submission form

Sort testimonials

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LiquiDonate

9.1

2 Reviews

Claim Offer

Simplifying returns with nonprofit donations. Show more

LiquiDonate is an innovative app that revolutionizes the way retailers manage product returns by partnering with local nonprofits. It enables shoppers to send their returns directly to nonprofits, completely bypassing the retailer in the returns process. This approach not only saves retailers time and resources but also enhances their social responsibility and environmental sustainability efforts. With workflows designed to dynamically manage returns and match them with appropriate nonprofit organizations, LiquiDonate ensures seamless integration and efficient handling of each returned item. Retailers can easily identify the nearest warehouse and generate shipping labels, streamlining the donation process. Additionally, the app provides full visibility into every donation made, allowing retailers to track and report their contributions. LiquiDonate is ideal for any retailer looking to handle unsellable returns while making a positive impact on the community.

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Direct nonprofit shipping

Automatic return donations

Local nonprofit partnerships

No retailer handling required

Time and resource saving

Socially responsible

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Support Board ‑ Chat & Chatbot

$5-$10 / Month

(1/5)

1 Reviews

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Automate your customers' communication Show more

Support Board - Chat & Chatbot is an advanced communication platform designed to streamline interactions between customers and stores using artificial intelligence. The app features an AI-driven chatbot, powered by OpenAI, that efficiently handles customer inquiries related to Shopify stores by accessing real-time data. It enables businesses to provide 24/7 support while integrating seamlessly with various communication channels like WhatsApp, Instagram, Facebook, Telegram, emails, and SMS. With its user-friendly interface, the app allows easy access to detailed customer information, including order history and cart items, directly within the Support Board admin area. Additionally, users can display products searched by customers using interactive cards and sliders for a visually engaging experience. The platform also offers a customizable help center to enhance self-service support for customers. Designed for both human agents and AI, Support Board ensures efficient and effective communication, enhancing customer satisfaction and operational efficiency.

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Real-time data

Omni-channel integration

Ai-driven chatbots

Product card messages

Customer information access

Install App

Shopify support apps

Related Categories

Price

Based on reviews

Other Categories

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Showing 360 to 380 of 965 Apps

Phone ‑ Calls, SMS, Campaigns

Unified Order Return

ShopQA ‑ Question And Answers

ChargeDesk

CRM PLUS on LINE

Lixsa.ai ‑ AI Sales Agent

HelpWave AI

Affiniv NPS, Survey & Feedback

Easy WhatsApp LiveChat

おみせコネクト（LINE連携）

Sendbird AI chatbot

Customer View ‑ Pasilobus

NotFoundBot: Broken Link AI

TrackOrder ‑ Tracking & Sync

Inmar Package Free Returns

Shopique AI Chatbot

Maisie AI Chatbots & Live Chat

EVM Customer Testimonials

LiquiDonate

Support Board ‑ Chat & Chatbot

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?