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Peek! ‑ Better Replay & Survey logo

Peek! ‑ Better Replay & Survey

Develop by CartKit

$29

/ Month
Free plan available 7 Days Free Trial
  • Verified
  • Heatmap & Google Analytics Alternative - Increase Sales & SEO

    Post-purchase surveys
    Session replay
    Customer surveys
    User behavior insights
    Ecommerce segmentation

    About Peek! ‑ Better Replay & Survey

    Launched Mar 19, 2019

    Categories

    Built by CartKit

    Pickup Delivery Date —Pickeasy logo
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    Description

    Record user sessions, understand your customer, and provide versatile surveys to improve your store

    See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance.

    See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance. more
    • Convert visitors into customers. Replay full session recordings to understand UX
    • Easy to read insights and ecommerce specific segmentation
    • Build a connection with your customers with post-purchase surveys
    • Easy to read insights take the guesswork out of why a landing is not converting
    • Centralize survey responses to better understand user feedback

    Pros

    • Provides detailed session recordings including browser, session length, location, and timestamp
    • Helps analyze customer behavior to improve website elements and increase sales
    • Simple surveys can be integrated seamlessly into the checkout page to gather customer feedback
    • Easy-to-read insights and e-commerce specific segmentation
    • Allows direct communication with customers to spot pain points and improve performance
    • Helps convert visitors into customers by understanding user experience (UX)
    • Centralized survey responses to better understand user feedback
    • Highly praised customer service
    • Offers extra sessions for free upon request

    Top Helpful Reviews

    Little Miss Diva

    May 05, 2025  on Shopify

    This app gave me such valuable insight into how customers navigate my store. I could see exactly where they paused or got confused, which helped me make smart improvements right away. And the customer service was absolutely fabulous! They patiently guided me through the setup and answered all my questions with such care. I couldn’t be happier with the support I received!

    SkinyCare

    Mar 19, 2025  on Shopify

    I just installed Peek! – Better Replay & Survey on my Shopify store, and honestly, I’m blown away by the accuracy of the data and the quality of the session recordings.

    AMORENCE

    Mar 04, 2025  on Shopify

    I can't watch any replays since some weeks ago, I opened converation 2 times with a bot that told me that the DevTeam will get in contact an solve the problem but I am still paying for all the views and not watching them. The cherry on top is that I can only see my own webviews when I have them deactivated (and they also charge me for those). As an additional downside, when the customer changes between pages, it doesn't record them properly and it keeps doing strange things on the first page as if the uer was there scrolling.

    JOHI

    Feb 11, 2025  on Shopify

    The anonymous insight into page interactions and flows has been helping us choose and prioritize product and web updates.

    Olli's Collectibles

    Jan 25, 2025  on Shopify

    Be carefull this is a cost-trap if you don't take care. It's only a free 7 days trial and after they can charge you up to $999,00 a month depenting on the usage! To use or test it you have to willing in to this directly after installation! Would not recommend to install or test this.

    Ctronics

    Jan 06, 2025  on Shopify

    This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who would dare to use this plugin? I asked for a refund for the extra fees, but the customer service no longer responded. The latest reply said that the fees have been refunded, but after checking, only $29 was refunded, and the $249 was not refunded at all. They only made false comments to cover up their mistakes!

    de.ctronics

    Jan 05, 2025  on Shopify

    After using it, not only did they deduct the monthly fee, but they also maliciously deducted ten times the monthly fee and refused to process the refund, and kept delaying it. It is highly not recommended!

    uk.ctronics

    Jan 05, 2025  on Shopify

    Rubbish software!!! It maliciously deducts money randomly. After applying for the fee, it has been refusing to process the refund on the grounds that Shopify has not processed it. It is not recommended to use this app! !

    fr.xega

    Jan 02, 2025  on Shopify

    I didn't even activate the plan, but was automatically charged $39 per month. This is a robber plugin!!

    Ctronics

    Jan 02, 2025  on Shopify

    This software has malicious deductions. I originally chose the $29/month package, but was charged $249 in one month. The relevant page did not explain how the extra charges would be made, nor did it explain how the excess would be charged. In addition, the money was deducted privately. After I inquired about the situation, they just said that they didn't know and were willing to return the points for future use. After this, who would dare to use this plug-in? I stated that my request was to return the extra fees, but the customer service no longer responded.

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