I can't watch any replays since some weeks ago, I opened converation 2 times with a bot that told me that the DevTeam will get in contact an solve the problem but I am still paying for all the views and not watching them. The cherry on top is that I can only see my own webviews when I have them deactivated (and they also charge me for those). As an additional downside, when the customer changes between pages, it doesn't record them properly and it keeps doing strange things on the first page as if the uer was there scrolling.

The anonymous insight into page interactions and flows has been helping us choose and prioritize product and web updates.

Be carefull this is a cost-trap if you don't take care. It's only a free 7 days trial and after they can charge you up to $999,00 a month depenting on the usage! To use or test it you have to willing in to this directly after installation! Would not recommend to install or test this.

This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who would dare to use this plugin? I asked for a refund for the extra fees, but the customer service no longer responded. The latest reply said that the fees have been refunded, but after checking, only $29 was refunded, and the $249 was not refunded at all. They only made false comments to cover up their mistakes!

After using it, not only did they deduct the monthly fee, but they also maliciously deducted ten times the monthly fee and refused to process the refund, and kept delaying it. It is highly not recommended!

Rubbish software!!! It maliciously deducts money randomly. After applying for the fee, it has been refusing to process the refund on the grounds that Shopify has not processed it. It is not recommended to use this app! !

I didn't even activate the plan, but was automatically charged $39 per month. This is a robber plugin!!

This software has malicious deductions. I originally chose the $29/month package, but was charged $249 in one month. The relevant page did not explain how the extra charges would be made, nor did it explain how the excess would be charged. In addition, the money was deducted privately. After I inquired about the situation, they just said that they didn't know and were willing to return the points for future use. After this, who would dare to use this plug-in? I stated that my request was to return the extra fees, but the customer service no longer responded.

They changed the interface and now you have to accept the paid plan to be able to installed it. Even if it is written FREE at the shopify store. After they say you can change on the app. But you are still obbliged to agree on the paid plan otherwise you cannot access the platform. Be aware if you are installing it. For me it is just an scammy act and they call it marketing. I hope this commentary changes something because I don't think it is a good approuch to customers. Please just be transparent at first on Shopify App Store. I am still waiting for my refund that they say they cannot find it.

I felt compelled to write another review. I had some questions and MO was amazing at helping me understand what I was looking at etc .... Very knowledgeable and eager to help me understand! Highly recommend!