9.5
Peek! ‑ Better Replay & Survey logo

Peek! ‑ Better Replay & Survey

Develop by CartKit

$29

/ Month
  • Built for Shopify
  • Free plan available 7 Days Free Trial
  • Verified
  • Heatmap & Google Analytics Alternative - Increase Sales & SEO

    Post-purchase surveys
    Session replay
    Customer surveys
    User behavior insights
    Ecommerce segmentation
    2,630 Reviews
    9.5

    About Peek! ‑ Better Replay & Survey

    Launched Mar 20, 2019

    Categories

    Built by CartKit

    BON: Loyalty Rewards Referrals logo
    (1,488 Reviews)
    $25-$349 / Month
    • Free Plan Available
    • Verified
    • Sponsored

    Loyalty rewards program with points, POS, referrals &...

    Description

    Record user sessions, understand your customer, and provide versatile surveys to improve your store

    See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance.

    See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance. more
    • Convert visitors into customers. Replay full session recordings to understand UX
    • Easy to read insights and ecommerce specific segmentation
    • Build a connection with your customers with post-purchase surveys
    • Easy to read insights take the guesswork out of why a landing is not converting
    • Centralize survey responses to better understand user feedback

    Pros

    • Provides detailed session recordings including browser, session length, location, and timestamp
    • Helps analyze customer behavior to improve website elements and increase sales
    • Simple surveys can be integrated seamlessly into the checkout page to gather customer feedback
    • Easy-to-read insights and e-commerce specific segmentation
    • Allows direct communication with customers to spot pain points and improve performance
    • Helps convert visitors into customers by understanding user experience (UX)
    • Centralized survey responses to better understand user feedback
    • Highly praised customer service
    • Offers extra sessions for free upon request

    Top Helpful Reviews

    View all reviews

    Ctronics

    Jan 06, 2025  on Shopify

    This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who would dare to use this plugin? I asked for a refund for the extra fees, but the customer service no longer responded. The latest reply said that the fees have been refunded, but after checking, only $29 was refunded, and the $249 was not refunded at all. They only made false comments to cover up their mistakes!

    de.ctronics

    Jan 05, 2025  on Shopify

    After using it, not only did they deduct the monthly fee, but they also maliciously deducted ten times the monthly fee and refused to process the refund, and kept delaying it. It is highly not recommended!

    uk.ctronics

    Jan 05, 2025  on Shopify

    Rubbish software!!! It maliciously deducts money randomly. After applying for the fee, it has been refusing to process the refund on the grounds that Shopify has not processed it. It is not recommended to use this app! !

    fr.xega

    Jan 02, 2025  on Shopify

    I didn't even activate the plan, but was automatically charged $39 per month. This is a robber plugin!!

    Ctronics

    Jan 02, 2025  on Shopify

    This software has malicious deductions. I originally chose the $29/month package, but was charged $249 in one month. The relevant page did not explain how the extra charges would be made, nor did it explain how the excess would be charged. In addition, the money was deducted privately. After I inquired about the situation, they just said that they didn't know and were willing to return the points for future use. After this, who would dare to use this plug-in? I stated that my request was to return the extra fees, but the customer service no longer responded.

    Futura Cerealista

    Dec 12, 2024  on Shopify

    They changed the interface and now you have to accept the paid plan to be able to installed it. Even if it is written FREE at the shopify store. After they say you can change on the app. But you are still obbliged to agree on the paid plan otherwise you cannot access the platform. Be aware if you are installing it. For me it is just an scammy act and they call it marketing. I hope this commentary changes something because I don't think it is a good approuch to customers. Please just be transparent at first on Shopify App Store. I am still waiting for my refund that they say they cannot find it.

    Envy The Eagle

    Nov 22, 2024  on Shopify

    I felt compelled to write another review. I had some questions and MO was amazing at helping me understand what I was looking at etc .... Very knowledgeable and eager to help me understand! Highly recommend!

    ILHAS

    Nov 17, 2024  on Shopify

    Really solid app. We used the free version for some time, but it was so good we decided to upgrade. It's worth it. You'll learn really useful things from watching the recordings that will help you know where to improve your site.

    Envy The Eagle

    Nov 13, 2024  on Shopify

    This app is amazing! I highly recommend it! It helps to understand customers behavior and also what products grab their attention and it has been a true insight into helping to customize more popular type items that would have better conversion. Don was great in answering some of my questions! Support is better than most apps for sure!

    PerfectPrint Studio

    Nov 09, 2024  on Shopify

    Fantastic Custom Printing Service! PerfectPrint Studio has become my favorite place for custom printing. I recently ordered a personalized calendar and a custom printed pillow, and both items were fantastic. The print quality is superb, with vibrant colors and clear images. The materials used are high-quality and durable. The website is easy to navigate, and the customization options are extensive. The checkout process was straightforward, and my order arrived promptly and in perfect condition. The customer service team was friendly and helpful, ensuring I was completely satisfied with my purchase. I highly recommend PerfectPrint Studio for anyone looking for unique, high-quality custom printed products. I will definitely be a repeat customer!

    MILTHREAD

    Nov 06, 2024  on Shopify

    This app does exactly what it promises to do! Although some features are limited, it's awesome that Peek offers free plan for starter to test it out. Live chat is also responsive and helpful. I'd recommend this app for all new/small businesses.

    SurfMateStore

    Nov 05, 2024  on Shopify

    I started a free trial, which I canceled, however they charged me anyway. I have been asking for a refund for 2 weeks and every time I contact them they tell me to wait without any solution.

    Banana Roller

    Oct 14, 2024  on Shopify

    Great app to see specially if the visitors are reading your content or not or where they spend the most time. Its fun.

    Djolie

    Oct 13, 2024  on Shopify

    You don’t give your clients any opportunity to try the app before asking them to subscribe to a paid plan right from the start. No thanks, we find more value in other apps than in yours.

    DermaFusion

    Sep 06, 2024  on Shopify

    Got charged even though app was supposed to be free and now waiting for a respond for a refund since I didn't even use this app and got charged before even the month has finished

    Show more reviews

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