Shopify Customer understanding apps

Peek! ‑ Better Replay & Survey

$29 / Month

9.5

2,630 Reviews

Heatmap & Google Analytics Alternative - Increase Sales & SEO Show more

Peek! ‑ Better Replay & Survey is an innovative tool designed to enhance your understanding of customer behavior through comprehensive session recordings and insightful analytics. By providing details such as browser type, session length, location, and timestamps, it allows you to thoroughly analyze user interactions and identify areas for improvement on your website. The app goes beyond mere observation by enabling you to create straightforward surveys that integrate seamlessly into checkout pages, facilitating direct feedback from customers. This interactive approach helps uncover pain points in your store, empowering you to enhance user experience and boost performance. With easy-to-read insights and e-commerce specific segmentation, Peek! eliminates guesswork, clarifying why certain landing pages may not be converting effectively. The app also centralizes survey responses, making it easier to understand user feedback and build stronger post-purchase connections with your customers.

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Post-purchase surveys

Session replay

Customer surveys

User behavior insights

Ecommerce segmentation

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Vennflow Marketing Analytics

$60-$220 / Month

7.8

1 Reviews

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Vennflow - Many sources of data – one source of truth. Show more

Vennflow Marketing Analytics is a powerful app designed to streamline digital marketing for small to medium businesses. By utilizing its Data Connector and comprehensive Marketing Analytics, Vennflow helps optimize marketing spend and offers personalized insights tailored to enhance the performance of Shopify stores. The app's intuitive interface transforms complex data into actionable insights, saving valuable time and effort for business owners. It merges various digital channels to create clear, collaborative reports that support informed decision-making. With Vennflow, users can refine marketing strategies through actionable advice on budget allocation and customer understanding. The app provides clear insights into advertising returns, sales impact, and overall campaign success, enabling businesses to achieve their marketing objectives effectively.

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Marketing analytics

Personalized insights

Time-saving

Data connector

Clear reports

Actionable advice

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Sightly ‑ AI‑Powered Insights

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AI-Powered Reporting & Insights From Human Questions Show more

Sightly is a cutting-edge app that transforms the way Shopify store owners manage their data analysis. Utilizing AI-powered capabilities, it allows users to create insightful charts, graphs, and CSV reports from straightforward, conversational prompts, eliminating the need to sift through complex data. This app streamlines the analytics workflow, providing quick and actionable insights that enable store owners to easily comprehend their customer base, product performance, and order dynamics. Sightly empowers businesses with critical tools to succeed by offering features such as conversational report generation, customizable visualizations, and the ability to save historical data for trend monitoring. Its user-friendly interface ensures that understanding and utilizing data becomes a simple and efficient process, facilitating informed, data-driven decisions.

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Historical data

Conversational reports

Charts & graphs

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Customer Lift

$19.99 / Month

7.8

2 Reviews

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Increase revenue by identifying valuable customer segments. Show more

Customer Lift is an innovative app designed to empower store owners by simplifying the process of segmenting and analyzing customer groups. With its intuitive interface, users can leverage popular pre-built segments or create custom segments using criteria such as timeframe, average order value, product name, and discount code that are pertinent to their business needs. Ideal for those aiming to enhance revenue through personalized marketing, Customer Lift enables businesses to delve deeper into understanding customer behavior and preferences without relying on cumbersome spreadsheets. The app is fully customizable, allowing businesses to tailor their approach by starting from scratch or utilizing pre-established segments. Users can start utilizing Customer Lift with ease, transforming audience ideation into creation in just a few clicks. The app ensures privacy by eliminating the need to share spreadsheets, offers scalability with options to add teammates or expand to additional stores effortlessly, and provides flexibility with its no-commitment, month-to-month pricing model.

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Quick setup

Customer segmentation

Personalized marketing

Custom segments

Product analysis

Average order value

Searchy: AI Search and Filter

$29-$399 / Month

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AI-Powered product search and filtering with image recognition Show more

"Searchy: AI Search and Filter" is a groundbreaking Shopify app aimed at transforming the online shopping experience with advanced technology. By leveraging artificial intelligence, it analyzes and converts product images into vectorized data, storing them in a vector database to enable sophisticated semantic multi-lingual searches. With state-of-the-art natural language understanding, the app facilitates product searches in any language, offering customers unmatched speed and precision. It features AI-driven image recognition to suggest highly relevant search results, enhancing user satisfaction. Additionally, the search results page is equipped with filtering and sorting options, providing a streamlined and user-friendly experience. Built on edge-functions, "Searchy" ensures optimal performance and positions online stores higher in Google rankings. Businesses can also benefit from user search and conversion analytics, with easy data export options to inform strategic decisions.

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Search analytics

Ai-powered search

Optimal performance

Image recognition

Semantic multilingual search

Natural language understanding

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Sweet Analytics and Reporting

$129-$999 / Month

7.8

2 Reviews

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Analytics to grow sales faster by understanding marketing Show more

Sweet Analytics and Reporting is a cutting-edge eCommerce app designed specifically for retailers, by retailers, to enhance marketing efficiency and maximize ROI. The app offers in-depth retail analytics, empowering users to uncover key drivers of sales, identify the most effective marketing channels, and determine optimal customer acquisition rates for retention. By streamlining reporting processes, Sweet Analytics saves valuable time, while improving the likelihood of achieving business targets. It features a growth modeling tool to project customer acquisition needs and marketing expenditures, and offers real-time insights into campaign performance, including the integration of direct mail with online activities. Users can also build targeted audiences, export segments for email or social media strategies, and accurately reconcile attribution numbers with sales figures, ensuring a transparent view of marketing costs and ROI tracking. Overall, Sweet Analytics is an indispensable tool for retailers seeking actionable insights to boost their business growth.

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Audience building

Real-time performance

Growth modeling

Export segments

Reconcile attribution

Marketing costs tracking

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Lipy AI Search

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Lipy AI Search bar app with multi-lingual understanding. Show more

Lipy AI Search is an advanced search bar application designed to enhance customer experience and boost sales by helping users effortlessly discover products. Utilizing cutting-edge AI models, the app indexes products efficiently while comprehending complex customer intents across a variety of spoken languages. This feature-rich app supports multiple languages, including French, Italian, Spanish, German, and Japanese, catering to a diverse global customer base. One of its standout functionalities is voice search, allowing customers to simply speak into the microphone to find what they need, making the search process seamless and intuitive. By understanding context and nuanced queries, Lipy AI Search improves the accuracy of search results, leading to a more satisfying user experience and higher conversion rates for businesses. This tool is tailored for businesses aiming to streamline the product discovery process and optimize their sales strategies through intelligent search technology.

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Multi-lingual support

Smart search bar

Voice search

Complex intent understanding

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hyperspace

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Empower your business with data-drivenv insights

Data visualization

Data aggregation

Analytics insights

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Stackend: Customer Community

$59 / Month

7.8

2 Reviews

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Customer Community, Shoppable Blogs & Rich Customer profiles Show more

Stackend: Customer Community is a cutting-edge app for Shopify stores that enhances the online shopping experience by fostering a sense of community among users. It transforms e-commerce into a collaborative activity with features like customer feeds, comments, and personalized profiles, all seamlessly linked with your store's inventory. In a highly competitive market, Stackend emphasizes the importance of community-building as a core strategy, making customers active participants in your brand's narrative. The app supports a blog shopping feed where products are intertwined with editorial content and storytelling, offering a richer shopping experience. It also includes rich customer profiles that host microshops and personal feeds, enhancing user engagement. By enabling product comments, customers can share insights and help each other find the ideal products, boosting loyalty and fostering a sense of belonging. This community-driven approach not only invigorates your store but also turns your customer base into a powerful brand asset.

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Rich customer profiles

Blog shopping feed

Product comments

Customer community

Community shopping

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Repeat Customer Insights

$59-$249 / Month

7.8

15 Reviews

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Better repeat customer retention via RFM, cohorts and segments Show more

Repeat Customer Insights is a powerful tool designed for shops selling consumer packaged goods (CPG) and other consumable items, focusing on enhancing customer loyalty and retention. The app provides an in-depth analysis of customer behavior, calculating numerous metrics to offer actionable advice for attracting and maintaining loyal customers. It intelligently segments customers, ensuring your marketing efforts reach the right audience at the most opportune times. Integration with platforms like Shopify and Klaviyo allows seamless tagging for a comprehensive view of your customer base. Team members can stay informed with scheduled email reports, keeping everyone aligned on growth opportunities. The app features dashboards that focus on loyalty, repeat purchases, and identifying downturns. With advanced segmentation techniques such as RFM analysis, it helps understand how products impact metrics like average order value (AOV), lifetime value (LTV), and repeat purchase rate (RPR). Sync these insights back to Shopify, optimizing your marketing strategy across platforms.

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Shopify integration

Customer segmentation

Email reports

Customer analysis

Performance dashboards

Klaviyo sync

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Aisq: Auto Customer Support

$24.99-$199.99 / Month

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Automated customer support driving customer satisfaction. Show more

Aisq: Auto Customer Support is a streamlined application designed to transform your customer support experience by integrating support emails into a unified ticketing system. This powerful tool offers automated responses and action suggestions based on real-time access to customer orders, facilitating quick and informed decisions. By simplifying support management, Aisq helps businesses save valuable time and money, allowing support staff to respond and act on tickets with just one click. The app automatically generates tickets accompanied by intelligent responses and recommended actions, significantly reducing response time and enhancing customer satisfaction. Say goodbye to the tedious task of manually handling customer emails and inquiries, and embrace a more efficient approach with Aisq. Perfect for businesses looking to elevate their customer service while optimizing operational efficiency, Aisq is an essential addition to any support team.

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Automated responses

Unified ticketing system

Action suggestions

Customer order access

One-click response

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Helium Customer Fields

$12-$60 / Month

7.9

352 Reviews

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Customer account registration forms as unique as your store Show more

Helium Customer Fields is a versatile app designed to streamline the collection and management of customer information. It offers a customizable registration form builder, allowing businesses to create unique forms for different customer groups and gather vital first-party data such as birthdays, pet names, and VAT/Tax IDs. Seamlessly integrating with Shopify, the app synchronizes all customer data with Shopify fields and customer metafields, ensuring a cohesive ecosystem. Users can personalize forms using rules and variables or automate customer tagging based on form inputs, enhancing data organization and marketing efforts. The app also features integrations with various business and marketing tools for better data synchronization. Additionally, its user-friendly drag-and-drop interface and robust API support make it accessible for developers seeking custom solutions. Helium Customer Fields empowers businesses to approve and manage Wholesale/B2B customers efficiently, while also allowing customers to update their own information securely.

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Integration with shopify

First-party data collection

Drag-and-drop builder

Customer data editing

Automatic customer tagging

Custom field types

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ChatGPT Customer Service

(1.2/5)

3 Reviews

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Customer Intelligence for the Most Customer Centric Brands Show more

ChatGPT Customer Service is a cutting-edge application designed to offer businesses deep insights into customer feedback and reviews. Leveraging the power of AI, this platform enables users to download and analyze customer reviews from popular sources like Amazon and Trustpilot easily. By providing a user-friendly interface, the app makes it simple to uncover valuable trends and insights to understand customer behavior and preferences. This all-in-one helpdesk not just gathers feedback but helps interpret and act on it, effectively streamlining customer support rather than complicating it. With ChatGPT Customer Service, stay ahead of the competition by harnessing the voice of the customer and optimizing your service strategies accordingly. Explore the tool's comprehensive features to enhance your understanding of both your own and your competitor's customer sentiments effortlessly.

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Competitor analysis

Ai review analysis

Download reviews

Customer trend insights

Voice of customer

Streamlined support

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Zon Customer Accounts & Return

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Drive sales and customer interaction using a customer portal Show more

Zon Customer Accounts & Return is a dynamic app designed to transform mundane customer accounts into engaging, branded portals that enhance customer lifetime value and drive repeat sales. The app offers extensive customization options, allowing you to personalize the aesthetics, create custom navigation, and incorporate unique content and pages to craft an account experience that aligns with your brand identity. By integrating with your existing Shopify apps and a variety of additional features, Zon empowers you to expand functionality effortlessly. Key features include a captivating wishlist feature to encourage future purchases, comprehensive order history and re-order capabilities, and essential elements like a Contact-us button and Recently viewed items. The app ensures customers have clear and easy access to their vital account, order, and shop information, helping establish a distinctive presence for your business. With Zon, you can provide an improved, functional account page experience that not only meets customers' needs but also actively contributes to your revenue growth.

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Wishlist feature

Customer Accounts Pro

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Collect additional customer fields for New Customer Accounts

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Customer Accounts Concierge

$5-$25 / Month

8.2

206 Reviews

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Boost sales with loyalty, rewards, referrals, wishlist Show more

Customer Accounts Concierge is an innovative app designed to transform a standard client account page into a versatile and interactive customer dashboard. Tailored for B2B and wholesale stores, it enhances user experience by integrating a variety of features such as Loyalty and Rewards programs, Wishlists with back-in-stock notifications, and customizable registration forms. The app also supports social logins through popular platforms like Facebook, Google, and LinkedIn, simplifying the login process for users. With a robust selection of over 26 partner app integrations for CRM tools, it facilitates seamless connections with rewards, subscriptions, and order management systems. Its flexible plugin system allows businesses to pick and pay for only the features they need, offering a cost-effective solution. Packed with functionalities like reorder and cancel order buttons, this app empowers businesses to offer a comprehensive and personalized service that elevates customer satisfaction and engagement.

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Rewards system

Loyalty program

Reorder functionality

Back in stock alerts

Wishlist management

Referral bonuses

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MT: Customer Dashboard Pro

$4-$20 / Month

7.8

41 Reviews

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Improve the customer accounts page with edit profile and more Show more

MT: Customer Dashboard Pro is a versatile app designed to enhance the customer account experience by offering a range of customizable features. Merchants can create a personalized interface by adding custom fields and menus, adjusting the color palette to align with their brand, and using advanced styling options through custom CSS. Customers benefit from an improved portal where they can manage their profiles, view detailed order history, easily reorder, and update personal information and delivery addresses. The app simplifies the customer experience with its intuitive order management features, including the ability to change passwords effortlessly. Additionally, Customer Dashboard Pro supports multilingual translation, making it accessible to a diverse user base. This tool not only empowers merchants with customization options but also enriches customer interactions by providing a seamless, branded account page.

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Custom css

Custom fields

Profile management

Order history

Easy reordering

Custom menus

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Wizybot ‑ AI Chatbot

$49.99-$499.99 / Month

7.7

58 Reviews

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Automatize customer support requests with ChatGPT AI Show more

Wizybot ‑ AI Chatbot is an advanced customer experience tool designed specifically for online stores to enhance their customer service and boost sales. Leveraging the power of ChatGPT, Wizybot provides human-like responses to customer inquiries, ensuring seamless and engaging interactions. The app comes with ready-to-use sales and support chatbots that can drive revenue by promptly addressing customer questions without the need for complex setup. Within just 15 minutes, businesses can automate customer support, eliminating the hassle of building intricate workflows. Additionally, Wizybot includes pre-designed chatbot strategies that help drive sales and conversions, along with features for automated promotions and product recommendations. Installation is simple and quick, allowing Shopify store owners to integrate Wizybot with just a click, significantly improving the customer interaction experience.

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Automated responses

Quick setup

Product recommendations

Promotions automation

Human-like interactions

Sales chatbots

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Chatway ‑ Live Chat Support

8.7

192 Reviews

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Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.

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File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

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Grapevine Post Purchase Survey

$25 / Month

7.9

159 Reviews

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Unlimited post-purchase and customer satisfaction surveys Show more

Grapevine Post Purchase Survey is a robust tool designed to help businesses make informed, data-driven marketing and operational decisions through multi-question customer surveys. By identifying where customers are coming from, businesses can optimize their marketing spend by focusing on the most effective marketing channels. The app offers flexible publishing options, enabling businesses to deliver customer satisfaction surveys at various stages of the customer journey. It is an excellent resource for collecting accurate zero-party customer data, which can significantly enhance marketing strategies. With a range of survey types including fixed response, freeform text, and Net Promoter Score (NPS), Grapevine ensures comprehensive feedback collection. The app is designed for simplicity with an intuitive user interface and dedicated support, allowing for straightforward setup and operation. Furthermore, Grapevine Post Purchase Survey allows for unlimited surveys and responses, ensuring that businesses can gather as much customer data as needed without restrictions, all customized to fit specific brand needs without any Grapevine branding.

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Unlimited surveys

Post-purchase surveys

Customizable surveys

Intuitive ui

Zero-party data

Marketing optimization

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Shopify Customer understanding apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 3 Apps

Peek! ‑ Better Replay & Survey

Vennflow Marketing Analytics

Sightly ‑ AI‑Powered Insights

Customer Lift

Searchy: AI Search and Filter

Sweet Analytics and Reporting

Lipy AI Search

hyperspace

Stackend: Customer Community

Repeat Customer Insights

Aisq: Auto Customer Support

Helium Customer Fields

ChatGPT Customer Service

Zon Customer Accounts & Return

Customer Accounts Pro

Customer Accounts Concierge

MT: Customer Dashboard Pro

Wizybot ‑ AI Chatbot

Chatway ‑ Live Chat Support

Grapevine Post Purchase Survey