Shopify Customer understanding apps 2025

Peek! ‑ Better Replay & Survey

$29 / Month

7.7

2,767 Reviews

Heatmap & Google Analytics Alternative - Increase Sales & SEO Show more

Peek! ‑ Better Replay & Survey is an innovative tool designed to enhance your understanding of customer behavior through comprehensive session recordings and insightful analytics. By providing details such as browser type, session length, location, and timestamps, it allows you to thoroughly analyze user interactions and identify areas for improvement on your website. The app goes beyond mere observation by enabling you to create straightforward surveys that integrate seamlessly into checkout pages, facilitating direct feedback from customers. This interactive approach helps uncover pain points in your store, empowering you to enhance user experience and boost performance. With easy-to-read insights and e-commerce specific segmentation, Peek! eliminates guesswork, clarifying why certain landing pages may not be converting effectively. The app also centralizes survey responses, making it easier to understand user feedback and build stronger post-purchase connections with your customers.

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Post-purchase surveys

Session replay

Customer surveys

User behavior insights

Ecommerce segmentation

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Vennflow Marketing Analytics

$500 / Month

8.2

1 Reviews

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Vennflow - Many sources of data – one source of truth. Show more

Vennflow Marketing Analytics is a powerful app designed to streamline digital marketing for small to medium businesses. By utilizing its Data Connector and comprehensive Marketing Analytics, Vennflow helps optimize marketing spend and offers personalized insights tailored to enhance the performance of Shopify stores. The app's intuitive interface transforms complex data into actionable insights, saving valuable time and effort for business owners. It merges various digital channels to create clear, collaborative reports that support informed decision-making. With Vennflow, users can refine marketing strategies through actionable advice on budget allocation and customer understanding. The app provides clear insights into advertising returns, sales impact, and overall campaign success, enabling businesses to achieve their marketing objectives effectively.

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Marketing analytics

Personalized insights

Time-saving

Data connector

Clear reports

Actionable advice

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Sightly ‑ AI‑Powered Insights

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AI-Powered Reporting & Insights From Human Questions Show more

Sightly is a cutting-edge app that transforms the way Shopify store owners manage their data analysis. Utilizing AI-powered capabilities, it allows users to create insightful charts, graphs, and CSV reports from straightforward, conversational prompts, eliminating the need to sift through complex data. This app streamlines the analytics workflow, providing quick and actionable insights that enable store owners to easily comprehend their customer base, product performance, and order dynamics. Sightly empowers businesses with critical tools to succeed by offering features such as conversational report generation, customizable visualizations, and the ability to save historical data for trend monitoring. Its user-friendly interface ensures that understanding and utilizing data becomes a simple and efficient process, facilitating informed, data-driven decisions.

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Historical data

Conversational reports

Charts & graphs

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Lipy AI Search

$15-$99 / Month

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Lipy AI Search bar app with multi-lingual understanding. Show more

Lipy AI Search is an advanced search bar application designed to enhance customer experience and boost sales by helping users effortlessly discover products. Utilizing cutting-edge AI models, the app indexes products efficiently while comprehending complex customer intents across a variety of spoken languages. This feature-rich app supports multiple languages, including French, Italian, Spanish, German, and Japanese, catering to a diverse global customer base. One of its standout functionalities is voice search, allowing customers to simply speak into the microphone to find what they need, making the search process seamless and intuitive. By understanding context and nuanced queries, Lipy AI Search improves the accuracy of search results, leading to a more satisfying user experience and higher conversion rates for businesses. This tool is tailored for businesses aiming to streamline the product discovery process and optimize their sales strategies through intelligent search technology.

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Multi-lingual support

Smart search bar

Voice search

Complex intent understanding

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Customer Lift

$39.99 / Month

8.2

2 Reviews

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Increase revenue by identifying valuable customer segments. Show more

Customer Lift is an innovative app designed to empower store owners by simplifying the process of segmenting and analyzing customer groups. With its intuitive interface, users can leverage popular pre-built segments or create custom segments using criteria such as timeframe, average order value, product name, and discount code that are pertinent to their business needs. Ideal for those aiming to enhance revenue through personalized marketing, Customer Lift enables businesses to delve deeper into understanding customer behavior and preferences without relying on cumbersome spreadsheets. The app is fully customizable, allowing businesses to tailor their approach by starting from scratch or utilizing pre-established segments. Users can start utilizing Customer Lift with ease, transforming audience ideation into creation in just a few clicks. The app ensures privacy by eliminating the need to share spreadsheets, offers scalability with options to add teammates or expand to additional stores effortlessly, and provides flexibility with its no-commitment, month-to-month pricing model.

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Quick setup

Customer segmentation

Personalized marketing

Custom segments

Product analysis

Average order value

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OnBoardly ‑ Customer Tours

$4.32 / Month

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Create interactive product tours to enhance understanding of complex products.

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Searchy: AI Search and Filter

$9-$89 / Month

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AI-Powered product search and filtering with image recognition Show more

"Searchy: AI Search and Filter" is a groundbreaking Shopify app aimed at transforming the online shopping experience with advanced technology. By leveraging artificial intelligence, it analyzes and converts product images into vectorized data, storing them in a vector database to enable sophisticated semantic multi-lingual searches. With state-of-the-art natural language understanding, the app facilitates product searches in any language, offering customers unmatched speed and precision. It features AI-driven image recognition to suggest highly relevant search results, enhancing user satisfaction. Additionally, the search results page is equipped with filtering and sorting options, providing a streamlined and user-friendly experience. Built on edge-functions, "Searchy" ensures optimal performance and positions online stores higher in Google rankings. Businesses can also benefit from user search and conversion analytics, with easy data export options to inform strategic decisions.

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Search analytics

Ai-powered search

Optimal performance

Image recognition

Semantic multilingual search

Natural language understanding

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Sweet Analytics and Reporting

$129-$999 / Month

9.1

7 Reviews

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Analytics to grow sales faster by understanding marketing Show more

Sweet Analytics and Reporting is a cutting-edge eCommerce app designed specifically for retailers, by retailers, to enhance marketing efficiency and maximize ROI. The app offers in-depth retail analytics, empowering users to uncover key drivers of sales, identify the most effective marketing channels, and determine optimal customer acquisition rates for retention. By streamlining reporting processes, Sweet Analytics saves valuable time, while improving the likelihood of achieving business targets. It features a growth modeling tool to project customer acquisition needs and marketing expenditures, and offers real-time insights into campaign performance, including the integration of direct mail with online activities. Users can also build targeted audiences, export segments for email or social media strategies, and accurately reconcile attribution numbers with sales figures, ensuring a transparent view of marketing costs and ROI tracking. Overall, Sweet Analytics is an indispensable tool for retailers seeking actionable insights to boost their business growth.

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Audience building

Real-time performance

Growth modeling

Export segments

Reconcile attribution

Marketing costs tracking

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Repeat Customer Insights

$59-$249 / Month

8.2

16 Reviews

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Better repeat customer retention via RFM, cohorts and segments Show more

Repeat Customer Insights is a powerful tool designed for shops selling consumer packaged goods (CPG) and other consumable items, focusing on enhancing customer loyalty and retention. The app provides an in-depth analysis of customer behavior, calculating numerous metrics to offer actionable advice for attracting and maintaining loyal customers. It intelligently segments customers, ensuring your marketing efforts reach the right audience at the most opportune times. Integration with platforms like Shopify and Klaviyo allows seamless tagging for a comprehensive view of your customer base. Team members can stay informed with scheduled email reports, keeping everyone aligned on growth opportunities. The app features dashboards that focus on loyalty, repeat purchases, and identifying downturns. With advanced segmentation techniques such as RFM analysis, it helps understand how products impact metrics like average order value (AOV), lifetime value (LTV), and repeat purchase rate (RPR). Sync these insights back to Shopify, optimizing your marketing strategy across platforms.

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Shopify integration

Customer segmentation

Email reports

Customer analysis

Performance dashboards

Klaviyo sync

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Aisq: Auto Customer Support

$24.99-$199.99 / Month

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Automated customer support driving customer satisfaction. Show more

Aisq: Auto Customer Support is a streamlined application designed to transform your customer support experience by integrating support emails into a unified ticketing system. This powerful tool offers automated responses and action suggestions based on real-time access to customer orders, facilitating quick and informed decisions. By simplifying support management, Aisq helps businesses save valuable time and money, allowing support staff to respond and act on tickets with just one click. The app automatically generates tickets accompanied by intelligent responses and recommended actions, significantly reducing response time and enhancing customer satisfaction. Say goodbye to the tedious task of manually handling customer emails and inquiries, and embrace a more efficient approach with Aisq. Perfect for businesses looking to elevate their customer service while optimizing operational efficiency, Aisq is an essential addition to any support team.

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Automated responses

Unified ticketing system

Action suggestions

Customer order access

One-click response

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Howdy Customer Tag Discount

$19-$29 / Month

9.1

4 Reviews

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Customer tag discount for B2B wholesale, VIP user and more! Show more

Howdy Customer Tag Discount is a Shopify app designed to revolutionize your customer experience by offering personalized discounts based on customer tags. Ideal for B2B, wholesale, and VIP clients, the app enables your store to dynamically apply percentage discounts to ensure that your most valued customers receive tailored deals. With the ability to automatically apply discounts based on specific customer tags, this powerful tool simplifies how you manage exclusive offers. Easily configure or modify customer discount tag settings directly from the app's admin screen, providing you with full control and flexibility. Whether you're catering to wholesale, VIP, or business clients, Howdy Customer Tag Discount enriches customer relationships and enhances loyalty through meaningful savings. Simplify your promotional strategy while ensuring targeted, rewarding experiences for your key customer segments.

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Automated tag discounts

Dynamic percentage discounts

Tag setting adjustments

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POWR: Customer Support Request

$9.99-$89.99 / Month

7.1

3 Reviews

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Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

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Conditional logic

Centralized dashboard

Crm integration

Instant alerts

Custom auto-responder

Advanced controls

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Customer Accounts Pro

9.1

1 Reviews

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Collect additional customer fields for New Customer Accounts Show more

Customer Accounts Pro is a comprehensive app designed to give businesses more control over customer account registration. By allowing customers to fill in detailed account information on their profile page, the app enables businesses to create personalized shopping experiences and conduct effective segmented marketing. With flexibility in choosing the information to collect—from birthdays to personal interests—the app provides rich customer insights. It seamlessly integrates with customer accounts, prompting users to update their details upon login. Additionally, you can manage customer fields and view responses within Shopify metafields, ensuring all data is organized and accessible. Set required fields to ensure crucial information is captured, aiding in profile completion and enhancing your marketing strategies.

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Custom fields collection

Profile completion prompts

Segmented marketing insights

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Helium Customer Fields

$12-$60 / Month

9.1

375 Reviews

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Customer account registration forms as unique as your store Show more

Helium Customer Fields is a versatile app designed to streamline the collection and management of customer information. It offers a customizable registration form builder, allowing businesses to create unique forms for different customer groups and gather vital first-party data such as birthdays, pet names, and VAT/Tax IDs. Seamlessly integrating with Shopify, the app synchronizes all customer data with Shopify fields and customer metafields, ensuring a cohesive ecosystem. Users can personalize forms using rules and variables or automate customer tagging based on form inputs, enhancing data organization and marketing efforts. The app also features integrations with various business and marketing tools for better data synchronization. Additionally, its user-friendly drag-and-drop interface and robust API support make it accessible for developers seeking custom solutions. Helium Customer Fields empowers businesses to approve and manage Wholesale/B2B customers efficiently, while also allowing customers to update their own information securely.

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Integration with shopify

First-party data collection

Drag-and-drop builder

Customer data editing

Automatic customer tagging

Custom field types

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Zon Customer Accounts & Return

$9.99-$29.99 / Month

9.2

54 Reviews

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Drive sales and customer interaction using a customer portal Show more

Zon Customer Accounts & Return is a dynamic app designed to transform mundane customer accounts into engaging, branded portals that enhance customer lifetime value and drive repeat sales. The app offers extensive customization options, allowing you to personalize the aesthetics, create custom navigation, and incorporate unique content and pages to craft an account experience that aligns with your brand identity. By integrating with your existing Shopify apps and a variety of additional features, Zon empowers you to expand functionality effortlessly. Key features include a captivating wishlist feature to encourage future purchases, comprehensive order history and re-order capabilities, and essential elements like a Contact-us button and Recently viewed items. The app ensures customers have clear and easy access to their vital account, order, and shop information, helping establish a distinctive presence for your business. With Zon, you can provide an improved, functional account page experience that not only meets customers' needs but also actively contributes to your revenue growth.

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Wishlist feature

Belco: Customer Service Software for Online Stores

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Effortlessly enhance ecommerce support with Belco's all-in-one platform. Show more

Belco is a powerful customer service software tailored for online stores aiming to enhance their support capabilities. Seamlessly integrating with Ecwid, this all-in-one communication platform centralizes voice, chat, and email interactions for efficient management. Belco's features include customer recognition and order information, ensuring every interaction is personalized and streamlined. Designed to improve response times and elevate customer satisfaction, it offers automation tools to prioritize conversations and minimize manual tasks. Suitable for both small businesses and expanding online stores, Belco scales with your needs, offering valuable insights, reporting, and integrations. By choosing Belco, you can deliver exceptional support, keep customers delighted, and facilitate business growth.

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Centralized dashboard

Automation tools

Insights reporting

Order information

Integrated communication

Customer recognition

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Login as Customer: Support

$19-$39 / Month

6.7

7 Reviews

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Login to customer account from admin panel in one click Show more

The Login As Customer ‑ Magefan app streamlines customer support by allowing administrators or managers to log into customer accounts with ease, either using Multipass or without it. This capability empowers support teams to assist customers effectively by managing orders, resolving issues, and answering questions directly within the customer account interface. Additionally, the app includes features for customers to request support, enhancing customer satisfaction and engagement. Managers can also update customer passwords when assisting with login issues, ensuring smooth and secure access. With its user-friendly interface, the app is a powerful tool for businesses aiming to improve customer service efficiency and effectiveness. Whether troubleshooting or supporting transactions, this extension offers a seamless experience for both customers and support teams.

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Issue resolution

Customer account access

Multipass login

Order assistance

Password change

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Customer Account Pro : MT

$8-$20 / Month

7.1

74 Reviews

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Improve the customer accounts page with edit profile and more Show more

MT: Customer Dashboard Pro is a versatile app designed to enhance the customer account experience by offering a range of customizable features. Merchants can create a personalized interface by adding custom fields and menus, adjusting the color palette to align with their brand, and using advanced styling options through custom CSS. Customers benefit from an improved portal where they can manage their profiles, view detailed order history, easily reorder, and update personal information and delivery addresses. The app simplifies the customer experience with its intuitive order management features, including the ability to change passwords effortlessly. Additionally, Customer Dashboard Pro supports multilingual translation, making it accessible to a diverse user base. This tool not only empowers merchants with customization options but also enriches customer interactions by providing a seamless, branded account page.

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Custom css

Custom fields

Profile management

Order history

Easy reordering

Custom menus

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Chatway Live Chat & WhatsApp

$15 / Month

8.9

362 Reviews

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Live chat app. Live chat helpdesk inbox for customer support Show more

Chatway - Live Chat Support is a dynamic tool designed to enhance customer service through a real-time live chat widget. This app provides a seamless way for businesses to deliver immediate assistance, engage with visitors, and offer personalized recommendations based on past interactions or website visits. With an easy-to-use live chat inbox, businesses can assign helpdesk agents to manage customer queries efficiently, ensuring an exceptional support experience. Chatway's versatility extends to mobile support, as it is available on both Android and iOS platforms, enabling on-the-go service management. The app allows for easy file sharing and customizable chat widgets, ensuring that the chat interface aligns with a business's branding. Additionally, Chatway offers features like monitoring conversation history, allowing support teams to respond more effectively with a comprehensive understanding of past communications.

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File sharing

Mobile compatibility

Customizable widget

Real-time chat

Chat history

Visitor recommendations

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Commentify: Customer Comments

$9.99 / Month

7.9

7 Reviews

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Display customer comments and feedback on blogs and products Show more

Commentify: Customer Comments is a versatile app designed to enhance customer engagement on your e-commerce platform by integrating a dynamic comments block. With this tool, customers can leave feedback, post reviews, ask questions, and add testimonials across blogs, product pages, and even during checkout. The app enables businesses to build vibrant online communities, offering features to monitor comments using analytics and moderate them when necessary. Seamlessly adjust the position of the comments block with Shopify 2.0's drag-and-drop editor, ensuring it complements your site's aesthetic. Commentify automatically adapts the design to match your theme's style, providing a cohesive look. Additionally, the app supports nested replies, automatic spam filtration, and robust moderation features like thread locking and comment approvals. With in-depth analytics, businesses can track engagement through interactive graphs, identify the most commented pages, and highlight top-voted comments, ultimately improving SEO and fostering customer interaction.

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Analytics dashboard

Collect reviews

Drag-n-drop editor

Post feedback

Threaded replies

Spam filtering

Install App

Shopify Customer understanding apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 3 Apps

Peek! ‑ Better Replay & Survey

Vennflow Marketing Analytics

Sightly ‑ AI‑Powered Insights

Lipy AI Search

Customer Lift

OnBoardly ‑ Customer Tours

Searchy: AI Search and Filter

Sweet Analytics and Reporting

Repeat Customer Insights

Aisq: Auto Customer Support

Howdy Customer Tag Discount

POWR: Customer Support Request

Customer Accounts Pro

Helium Customer Fields

Zon Customer Accounts & Return

Belco: Customer Service Software for Online Stores

Login as Customer: Support

Customer Account Pro : MT

Chatway Live Chat & WhatsApp

Commentify: Customer Comments