Peek! ‑ Better Replay & Survey

Develop by CartKit

$29

/ Month

Free plan available 7 Days Free Trial

Verified

Heatmap & Google Analytics Alternative - Increase Sales & SEO

Post-purchase surveys

Session replay

Customer surveys

User behavior insights

Ecommerce segmentation

About Peek! ‑ Better Replay & Survey

Launched Mar 19, 2019

Built by CartKit

Email :

replay@cartkit.com

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Description

Record user sessions, understand your customer, and provide versatile surveys to improve your store

See the browser, session length, location, and timestamp for each session alongside the session recording. Gains insight into customer behavior so you can analyze and focus on what’s important, or eliminate elements that are not working. Create simple surveys to learn directly from your customers. Ask short questions that integrate seamlessly into the checkout page. Open a direct line of communication that allows you to spot pain points in your store so you can drive up performance.

Convert visitors into customers. Replay full session recordings to understand UX
Easy to read insights and ecommerce specific segmentation
Build a connection with your customers with post-purchase surveys
Easy to read insights take the guesswork out of why a landing is not converting
Centralize survey responses to better understand user feedback

Pros

Provides detailed session recordings including browser, session length, location, and timestamp
Helps analyze customer behavior to improve website elements and increase sales
Simple surveys can be integrated seamlessly into the checkout page to gather customer feedback
Easy-to-read insights and e-commerce specific segmentation
Allows direct communication with customers to spot pain points and improve performance
Helps convert visitors into customers by understanding user experience (UX)
Centralized survey responses to better understand user feedback
Highly praised customer service
Offers extra sessions for free upon request

Top Helpful Reviews

Mood'or Perfumes

Nov 25, 2025 on Shopify

The best app to check the weaknesses of the site from the perspective of visitors' activity. Thank you for extra sessions

Tullestory

Jul 05, 2025 on Shopify

Great customer support. So far I like everything about this app. Hopefully it will help me convert more add to carts for my store :)

gutaussehen

Jun 29, 2025 on Shopify

The best app on the market to get the best insides what your customers are doing through their session. their support is 10/10. Mo was a great help. come here and stay here!

The Urban Blasts Ltd

Jun 26, 2025 on Shopify

thank you Don for your warm and professional welcome! Peek was super easy to download, and I hope this app can make my site grow, I really need sales right now!

Little Miss Diva

May 05, 2025 on Shopify

This app gave me such valuable insight into how customers navigate my store. I could see exactly where they paused or got confused, which helped me make smart improvements right away. And the customer service was absolutely fabulous! They patiently guided me through the setup and answered all my questions with such care. I couldn’t be happier with the support I received!

SkinyCare

Mar 19, 2025 on Shopify

I just installed Peek! – Better Replay & Survey on my Shopify store, and honestly, I’m blown away by the accuracy of the data and the quality of the session recordings.

AMORENCE

Mar 04, 2025 on Shopify

I can't watch any replays since some weeks ago, I opened converation 2 times with a bot that told me that the DevTeam will get in contact an solve the problem but I am still paying for all the views and not watching them. The cherry on top is that I can only see my own webviews when I have them deactivated (and they also charge me for those). As an additional downside, when the customer changes between pages, it doesn't record them properly and it keeps doing strange things on the first page as if the uer was there scrolling.

JOHI

Feb 11, 2025 on Shopify

The anonymous insight into page interactions and flows has been helping us choose and prioritize product and web updates.

Olli's Collectibles

Jan 25, 2025 on Shopify

Be carefull this is a cost-trap if you don't take care. It's only a free 7 days trial and after they can charge you up to $999,00 a month depenting on the usage! To use or test it you have to willing in to this directly after installation! Would not recommend to install or test this.

Ctronics

Jan 06, 2025 on Shopify

This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who would dare to use this plugin? I asked for a refund for the extra fees, but the customer service no longer responded. The latest reply said that the fees have been refunded, but after checking, only $29 was refunded, and the $249 was not refunded at all. They only made false comments to cover up their mistakes!

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