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Customer reviews: Peek! ‑ Better Replay & Survey

Develop by CartKit

Reviews (2,772)

Overall rating
4.7

What Merchants Think

"Peek! ‑ Better Replay & Survey" receives mixed feedback from merchants. Some appreciate its insightful analytics capabilities and excellent customer support, while others express significant concerns over unexpected charges and billing practices. Merchants generally praise the app's functionality in understanding customer behavior but caution potential users about pricing transparency.

Key Strengths

  • Provides valuable insights into customer behavior and website interaction.
  • High-quality customer support with responsive and helpful staff.
  • User-friendly interface with easy navigation.
  • Effective in identifying areas for website improvement and optimizing conversion rates.

Common Concerns

  • Unexpected and excessive billing, with multiple reports of being charged more than expected.
  • Lack of transparency in subscription plans and potential for unexpected fees.
  • Difficulty in obtaining refunds for unauthorized charges.
  • Initial commitments to paid plans required before fully exploring the app's features.

Final Thoughts

Overall, "Peek! ‑ Better Replay & Survey" is viewed as a powerful tool for understanding customer interactions and improving online stores. However, potential users are strongly advised to scrutinize the pricing plans and be clear on terms before committing, to avoid unexpected charges. The app's effectiveness in enhancing user experience and its supportive customer service are acknowledged, making it suitable for merchants who carefully manage its use and understand its subscription model.

AMORENCE

Mar 04, 2025  on Shopify

I can't watch any replays since some weeks ago, I opened converation 2 times with a bot that told me that the DevTeam will get in contact an solve the problem but I am still paying for all the views and not watching them. The cherry on top is that I can only see my own webviews when I have them deactivated (and they also charge me for those). As an additional downside, when the customer changes between pages, it doesn't record them properly and it keeps doing strange things on the first page as if the uer was there scrolling.

JOHI

Feb 11, 2025  on Shopify

The anonymous insight into page interactions and flows has been helping us choose and prioritize product and web updates.

Olli's Collectibles

Jan 25, 2025  on Shopify

Be carefull this is a cost-trap if you don't take care. It's only a free 7 days trial and after they can charge you up to $999,00 a month depenting on the usage! To use or test it you have to willing in to this directly after installation! Would not recommend to install or test this.

Ctronics

Jan 06, 2025  on Shopify

This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who would dare to use this plugin? I asked for a refund for the extra fees, but the customer service no longer responded. The latest reply said that the fees have been refunded, but after checking, only $29 was refunded, and the $249 was not refunded at all. They only made false comments to cover up their mistakes!

de.ctronics

Jan 05, 2025  on Shopify

After using it, not only did they deduct the monthly fee, but they also maliciously deducted ten times the monthly fee and refused to process the refund, and kept delaying it. It is highly not recommended!

uk.ctronics

Jan 05, 2025  on Shopify

Rubbish software!!! It maliciously deducts money randomly. After applying for the fee, it has been refusing to process the refund on the grounds that Shopify has not processed it. It is not recommended to use this app! !

fr.xega

Jan 02, 2025  on Shopify

I didn't even activate the plan, but was automatically charged $39 per month. This is a robber plugin!!

Ctronics

Jan 02, 2025  on Shopify

This software has malicious deductions. I originally chose the $29/month package, but was charged $249 in one month. The relevant page did not explain how the extra charges would be made, nor did it explain how the excess would be charged. In addition, the money was deducted privately. After I inquired about the situation, they just said that they didn't know and were willing to return the points for future use. After this, who would dare to use this plug-in? I stated that my request was to return the extra fees, but the customer service no longer responded.

Futura Cerealista

Dec 12, 2024  on Shopify

They changed the interface and now you have to accept the paid plan to be able to installed it. Even if it is written FREE at the shopify store. After they say you can change on the app. But you are still obbliged to agree on the paid plan otherwise you cannot access the platform. Be aware if you are installing it. For me it is just an scammy act and they call it marketing. I hope this commentary changes something because I don't think it is a good approuch to customers. Please just be transparent at first on Shopify App Store. I am still waiting for my refund that they say they cannot find it.

Envy The Eagle

Nov 22, 2024  on Shopify

I felt compelled to write another review. I had some questions and MO was amazing at helping me understand what I was looking at etc .... Very knowledgeable and eager to help me understand! Highly recommend!

ILHAS

Nov 17, 2024  on Shopify

Really solid app. We used the free version for some time, but it was so good we decided to upgrade. It's worth it. You'll learn really useful things from watching the recordings that will help you know where to improve your site.

Envy The Eagle

Nov 13, 2024  on Shopify

This app is amazing! I highly recommend it! It helps to understand customers behavior and also what products grab their attention and it has been a true insight into helping to customize more popular type items that would have better conversion. Don was great in answering some of my questions! Support is better than most apps for sure!

PerfectPrint Studio

Nov 09, 2024  on Shopify

Fantastic Custom Printing Service! PerfectPrint Studio has become my favorite place for custom printing. I recently ordered a personalized calendar and a custom printed pillow, and both items were fantastic. The print quality is superb, with vibrant colors and clear images. The materials used are high-quality and durable. The website is easy to navigate, and the customization options are extensive. The checkout process was straightforward, and my order arrived promptly and in perfect condition. The customer service team was friendly and helpful, ensuring I was completely satisfied with my purchase. I highly recommend PerfectPrint Studio for anyone looking for unique, high-quality custom printed products. I will definitely be a repeat customer!

MILTHREAD

Nov 06, 2024  on Shopify

This app does exactly what it promises to do! Although some features are limited, it's awesome that Peek offers free plan for starter to test it out. Live chat is also responsive and helpful. I'd recommend this app for all new/small businesses.

SurfMateStore

Nov 05, 2024  on Shopify

I started a free trial, which I canceled, however they charged me anyway. I have been asking for a refund for 2 weeks and every time I contact them they tell me to wait without any solution.

Banana Roller

Oct 14, 2024  on Shopify

Great app to see specially if the visitors are reading your content or not or where they spend the most time. Its fun.

Djolie

Oct 13, 2024  on Shopify

You don’t give your clients any opportunity to try the app before asking them to subscribe to a paid plan right from the start. No thanks, we find more value in other apps than in yours.

DermaFusion

Sep 06, 2024  on Shopify

Got charged even though app was supposed to be free and now waiting for a respond for a refund since I didn't even use this app and got charged before even the month has finished

Friends Market Boutique

Aug 01, 2024  on Shopify

Peek is a must have for your Shopify store. It's extremely beneficial to see how you can approve your website and where customers tend to move on. This app has helped our store tremendously!

Nebula

Jul 30, 2024  on Shopify

Adoro questa applicazioni sopratutto perché sono in grado di capire cosa e come migliorare il funnel di vendita. Prezzo buono soprattuto e assistenza gentile e veloce

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