Customer reviews: Peek! ‑ Better Replay & Survey

<h3>What Merchants Think</h3> <p>"Peek! ‑ Better Replay & Survey" receives mixed feedback from merchants. Some appreciate its insightful analytics capabilities and excellent customer support, while others express significant concerns over unexpected charges and billing practices. Merchants generally praise the app's functionality in understanding customer behavior but caution potential users about pricing transparency.</p> <h3>Key Strengths</h3> <ul> <li>Provides valuable insights into customer behavior and website interaction.</li> <li>High-quality customer support with responsive and helpful staff.</li> <li>User-friendly interface with easy navigation.</li> <li>Effective in identifying areas for website improvement and optimizing conversion rates.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Unexpected and excessive billing, with multiple reports of being charged more than expected.</li> <li>Lack of transparency in subscription plans and potential for unexpected fees.</li> <li>Difficulty in obtaining refunds for unauthorized charges.</li> <li>Initial commitments to paid plans required before fully exploring the app's features.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Peek! ‑ Better Replay & Survey" is viewed as a powerful tool for understanding customer interactions and improving online stores. However, potential users are strongly advised to scrutinize the pricing plans and be clear on terms before committing, to avoid unexpected charges. The app's effectiveness in enhancing user experience and its supportive customer service are acknowledged, making it suitable for merchants who carefully manage its use and understand its subscription model.</p>

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Reviews (2,772)

Overall rating

4.7

5

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4

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3
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8

What Merchants Think

"Peek! ‑ Better Replay & Survey" receives mixed feedback from merchants. Some appreciate its insightful analytics capabilities and excellent customer support, while others express significant concerns over unexpected charges and billing practices. Merchants generally praise the app's functionality in understanding customer behavior but caution potential users about pricing transparency.

Key Strengths

Provides valuable insights into customer behavior and website interaction.
High-quality customer support with responsive and helpful staff.
User-friendly interface with easy navigation.
Effective in identifying areas for website improvement and optimizing conversion rates.

Common Concerns

Unexpected and excessive billing, with multiple reports of being charged more than expected.
Lack of transparency in subscription plans and potential for unexpected fees.
Difficulty in obtaining refunds for unauthorized charges.
Initial commitments to paid plans required before fully exploring the app's features.

Final Thoughts

Overall, "Peek! ‑ Better Replay & Survey" is viewed as a powerful tool for understanding customer interactions and improving online stores. However, potential users are strongly advised to scrutinize the pricing plans and be clear on terms before committing, to avoid unexpected charges. The app's effectiveness in enhancing user experience and its supportive customer service are acknowledged, making it suitable for merchants who carefully manage its use and understand its subscription model.

Relax Rijk

Jul 28, 2024 on Shopify

Het is een goede app. kijk alleen wel naar je abonnement als je hem installeert. de mijne stond al om de betaalde abonnement en niet op die die gratis is. verder tot nu toe een goede app en je hebt snel contact met het personeel!

Nano Grip

Jul 26, 2024 on Shopify

Amazing app! It helped me to see the interactions between the users and my website and what I needed to change!

The Kandy

Jul 25, 2024 on Shopify

The best app I have ever used. I used it for my previous store and I will be using for my new store - WIN WIN

Snoozemist

Jun 30, 2024 on Shopify

This app is a good tool and the customer support is insanely good and fast. They helped me get 100 extra sessions for free! Would reccommend. Thank you some much Waqas!

Capema

Jun 20, 2024 on Shopify

I just installed the app to my shop. It is pretty nice to see what users are doing while surfing. I'm sure this app will be very helpful for our market intelligence. Thanks!

Llama Lola LLC

Jun 19, 2024 on Shopify

Super friendly costumer service. I can't wait to fully explore the application. I am hoping to use this application to help me examine the activities my costumers take on my cite to help me make future modifications

mom's secrets

Apr 08, 2024 on Shopify

Quick and easy installation. Great service and polite support. Would definitely recommend it. I like the app and I find it useful to get more insights from my visitors. Thanks again

TagsForever

Mar 30, 2024 on Shopify

If you follow your site live in the live preview section in shopify, you will see that many people add to the cart and exit. It's a great program to find out why these activities don't turn into sales. The only bad thing is that if you have a site that gets a lot of visitors, you are watching visitor movements like addicted to the screen for hours :)

René® København

Mar 24, 2024 on Shopify

Really good to see what customers are doing . Learning a lot ! And what a very good support Peek has. Thanks !

Goal Success Coach

Mar 23, 2024 on Shopify

The app works great! It really helps being able to see how users interact with my site and see where they are getting stuck

Lift Down

Feb 26, 2024 on Shopify

This app is the best replay app I've used so far. Please don't go ahead and download other ones because I've noticed they slow your store. This app does not do that. It is also providing me with the most detailed insights into customer users.

Marley & Mango

Jan 17, 2024 on Shopify

Great customer services and dedication to making the customer happy. For me, when implementing Shopify apps, I look for customer service quality as it is crucial to have a team ready to help. A++ experience with them.

Trendyville Boutique

Jan 09, 2024 on Shopify

This App is soo informative! Especially when you have just launched your business and are eager to know what your customers are interested in the most. This app is also good for checking in on your marketing efforts to see which items are bringing your customers to your site. I was able to see that people are spending more and more time on our site, and I love that. There is no wait for support, and they are so kind and happy to help. I was only planning on doing the trial, but once I began to use it, I said, "Maybe we'll keep the free plan." However, we see that keeping this plan is vital, so we upgraded to the Growth Plan, which has all the features we need to be as nosey as we want. I can't wait for the Heatmap feature to launch. Give them a try, I promise you will not regret it.

Tetes.co

Nov 20, 2023 on Shopify

It is amazing, it really helps me understand my customers´behavior while on my site in order to take action to optimize.