The app itself worked fine, but I was really disappointed with the cancellation process. After downgrading to the free plan on their website, I was still charged for another month — something I wasn’t expecting. It turns out I also needed to manually delete the app from our shop to fully stop the charges, which wasn’t clearly communicated. It was a frustrating experience, and I wish the process had been more straightforward.

Justin, the Lucky Orange rep, was very knowledgeable and thoroughly helped me review the latest updates and shared some great tips and best practices so that I could make the most out of the app. Being a Shopify Plus member I learned that we have even more features available to us, which is a huge bonus!

Great app that gives a detail breakdown. I love the heatmaps and sessions recording. The interface is easy to use and understand as well.

Very helpful app to track behaviour and very easy to track what things needs to be changed for providing good customer experienc

I am happy to have been introduced to Lucky Orange at a Shopify Digital Summit. The software is already helping us understand our customer behavior in ways that I had never thought of before. Thank you for the detailed and helpful onboarding session.

Great app, gives me everything I need, including chat. Some improvements to be had, but overall an extremely useful and handy app to have.

I very good experience. I check with replay and I correct mistakes and with heatmaps, I work to make loading fast.

Super application qui permet de suivre l'activité des clients sur notre site, et notamment de revoir leurs sessions pour savoir ce qu'il n'allait pas ! La période d'essai est assez longue pour évaluer toutes les possibilités que procurent cette app. Je recommande.

Great app, especially for businesses in beginning phases. Gives great insights into customer behaviours and about their navigation experiences on our stores. Still early days for us using the app but we already find great value and hope the same going forward! Support team is really prompt and friendly!

Found this app so insightful and interesting to see where customers were spending their time on the website and the biggest drop off pages etc. Thank you for creating this app :)