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Customer reviews: Lucky Orange Heatmaps & Replay

Reviews (1,468)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Radiance Plan

Mar 20, 2025  on Shopify

Justin was very helpful, gave me a clear demo and showed me how could i use the tool in the most effective way for us.

The Vault Jewelry Halifax

Mar 20, 2025  on Shopify

Easy to learn and use - is great for heatmaps and digging into our customer experience. Justin has been responsive and helpful with onboarding.

Vault

Mar 19, 2025  on Shopify

Lucky Orange has given us a super in-depth look into how our customers are using our site. Where they drop off and where we can improve the experience as a whole. 10/10 App! Highly recommend.

Cupick.jp

Mar 19, 2025  on Shopify

I think this is one of the best shopify app ever existing. The support team is great too. I had a call meeting with Jordan and what he showed the features the app got is incredible. Everyone should dive in deeper and discover what the app is capable of.

Marlin Fine Jewelry

Mar 07, 2025  on Shopify

This is a fantastic product. First of all, free trial so there's no reason not to give it a shot. Simple install process with no coding required and you get a TON of critical information that's intuitive to access. Big fan of this product and their support team.

Aura Coffee

Mar 07, 2025  on Shopify

Incredibly useful tool to be able to see where prospects drop out and the part of the website they are most engaged with.

Margaux Alvarez

Mar 03, 2025  on Shopify

I highly recommend lucky orange, especially for the heat maps feature as it allowed me to see where my customers and clients are clicking on my website. It is very easy to navigate and user friendly. The other features on the backend were very beneficial and helpful for me and I would highly recommend for other business owners!

Boaties Collective

Feb 23, 2025  on Shopify

Great app, love that all the necessary information is at my fingertips gives me insight into data collection and analytics

VXDIAG Official Website

Feb 17, 2025  on Shopify

I highly recommend Lucky Orange Heatmaps & Replay! It offers powerful features like heatmaps, visitor recordings, and live chat, allowing me to analyze user behavior and optimize my Shopify store effortlessly. The visitor recording feature is especially useful, as it lets me see exactly how users interact with my site, helping me identify issues and improve the user experience. Additionally, the real-time analytics and automated chat have significantly boosted my conversion rates. The installation is simple, the interface is user-friendly, and the support team is professional and responsive. Lucky Orange has given me deeper insights into my customers and helped increase my sales! Highly recommended for all Shopify store owners!

The MARQE

Feb 17, 2025  on Shopify

Very new to the app and I like what I see so far. The onboarding call with Justin was also very helpful. Thank you!!

HarmoniLiving

Feb 14, 2025  on Shopify

Lucky Orange has been a great addition to our store! We're getting incredible insights into how customers interact various pages and it's very easy to use.

CW Dressings™

Feb 13, 2025  on Shopify

This app is great and has many in-depth features. Jordan went through pretty much every aspect of the platform during our 15 minute personalized onboarding call. The recordings & Heatmaps are most helpful in my opinion allowing you to see exactly what customers do or don't do while visiting your site. CW CW Dressings

GaraDry® UK

Feb 12, 2025  on Shopify

Have only been using the app for a short period of time, but so far so good. Lots of useful information.

Calovia

Feb 11, 2025  on Shopify

VERY BAD SUPPORT. They don't even try to solve the problems in their app ! Really, bad experience with them ! Their competitors are better !!

ODELCI

Feb 06, 2025  on Shopify

I am addicted to this app. It's so exciting to see the behavior of my customers. However, I've noticed that it doesn't always track all customers because, for example, I have purchases but the app doesn't show it. But otherwise it's a really exciting app.

Rugby Heaven

Feb 05, 2025  on Shopify

This app has completely transformed the way I understand my customers' behavior. The Session Recordings and Heatmaps are game-changers—seeing exactly where visitors click and what grabs their attention has helped me identify problem areas I’d never have noticed otherwise. The pre-built Conversion Funnels are incredibly insightful, showing me exactly where potential customers drop off in the purchase journey. Plus, the Checkout Analytics give me detailed data on customer actions during checkout, helping me reduce cart abandonment rates. I also love the Surveys feature—no more guessing what my customers want when I can just ask them directly. The app is super easy to use, and the insights have led to noticeable increases in my conversion rates. If you’re serious about growing your online store, this app is a must-have. Highly recommended!

Beastly Banter

Feb 04, 2025  on Shopify

Lucky Orange has great tools to really see what kind of experience you customers are having your site and how to improve it. Their support is also top notch.

Sanderson Wine Consultancy

Jan 28, 2025  on Shopify

Really useful app for my business, great analysis and awesome customer service! Very pleased customer!

The Tangy Tee Shop

Jan 27, 2025  on Shopify

I had my 15-minute on-boarding call with Jordan yesterday and it was very useful. I've only been using the app for a few days and already it has provided me with a lot of info. Jordan enthusiastically pointed out some of the highlights of the app and the many ways to customize the reporting results. I feel better prepared to analyze the data now after our conversation.

Status Quo Clothing

Jan 21, 2025  on Shopify

I am still testing the system and waiting on a suitable time to have an onboarding call so that we can better understand feature and benefits, but from what we have seen so far, this is very useful and will add value to our knowledge base making decision making more practical.

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