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Customer reviews: Lucky Orange Heatmaps & Replay

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (799)

Overall rating
4.8

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Xpress Your Passion

Jul 14, 2025  on Shopify

I previewed the app on my own and found it to be helpful. When I got the overview from Justin. Then things really clicked and be way clearer as to how insightful Lucky Orange is. It provides great context for what actions we need to take to ensure we're providing the best shopping experience for our customers.

Wild Wicks Candles

Jul 09, 2025  on Shopify

Lucky Orange has been a game-changer for understanding how customers interact with our site. The live visitor recordings and heatmaps helped us optimize our layout and catch issues we wouldn’t have seen otherwise. Highly recommend for any small business!

Recovery Laboratories

Jul 09, 2025  on Shopify

WOW! I wish I knew about this sooner to be honest. It has proven to be so useful in the first few days I was able to diagnose the customer journey, determine shortfalls in page design, understand user experience, and tailor my site according to the detailed insights provided by Lucky Orange. I actually feel lucky I found this app. It was so easy to install and get going that I felt like it was there the whole time waiting to be unlocked.

Decalys Skincare

Jul 08, 2025  on Shopify

Definitively one of the best alternatives to Hotjar for UX and CRO on Shopify. If you want to understand how to optimize your shop customer experience you have to check out Lucky Orange.

SERJ

Jun 18, 2025  on Shopify

I'm yet to have an official onboarding call where I can understand the full benefits of lucky orange. but already through my minimal understanding I have been able to understand how people are navigating through my website and at what point they are likely to leave before checking out. I'm excited to keep using lucky orange. It's like a crystal ball into what's working for customers and what's not so you can make improvements and track results.

giftboxloveco

Jun 17, 2025  on Shopify

We were able to make updates to our site within the first week of installing Lucky Orange. The data provided was helpful with seeing our customers journey.

Kiss My Acid Goodbye

Jun 17, 2025  on Shopify

I've been using Lucky Orange for a couple of weeks and I love it! Right away I started getting insights by watching recordings of user activity on the site and I can see the changes I'll make from that data being really beneficial to my stores conversion. Can't wait to dive in more and see the rest of the functionality!

Society Blues

Jun 16, 2025  on Shopify

Lucky Orange has been a essential addition to my suite of apps on Shopify and gives excellent insight into customer preferences, behaviors and a clear winners. I look at it everyday to help pinpoint areas of improvement. The technology is amazing! In additon, the very helpful onboarding call was an unexpected and wonderful experience that helped learn the power of this app. Lucky Orange is a must for all sellers!

FreakyHealer Store

Jun 11, 2025  on Shopify

I just started with Lucky Orange and love it so far. I was offered an onboarding call with Justin and it was super informative, very customer oriented. Looking forward to a great collaboration.

Lovely Little House

Jun 11, 2025  on Shopify

Lucky Orange for Shopify is an excellent tool. The heatmaps and session recordings provide valuable insights into customer behavior, helping me identify areas for improvement.

Opulus

Jun 06, 2025  on Shopify

If you’re not using this yet, you’re missing out. I first thought it was just for basic heatmaps, but the level of detail and insights you can get are incredibly valuable.

The Paddy Box

Jun 04, 2025  on Shopify

We had a great onboarding call with Justin from Lucky Orange. He was incredibly helpful and clear in explaining how the platform works. He took the time to walk us through the key features and made sure we understood how to get the most out of the tool. Really appreciated his expertise and he had no problems answering any of my questions!

Sicilia Watch Mods

Jun 03, 2025  on Shopify

Pretty solid app, few minor faults here and there like the live watching, but still very helpful regardless!

POM DROPS LLC™

Jun 03, 2025  on Shopify

Lucky Orange is a must-have! It gives real insights into how visitors use your site — from heatmaps to session recordings. Way more helpful than just traffic numbers. We’ve used it to fix drop-offs and improve conversions fast.

Fit Mask™

Jun 02, 2025  on Shopify

Does the job, even if the sign in process, etc is a little bit useless, the global feature is good and very useful for ecom store optimization.

My Chess Sets

Jun 02, 2025  on Shopify

The app is good and provides useful insights about our customers journeys and experience on the site. Recommended.

HALIPAX

May 31, 2025  on Shopify

We’ve been using Lucky Orange for a while now, and the insights it provides are incredibly valuable. But what truly sets it apart is the amazing support team, especially Bradly, who went above and beyond to help us upgrade to the new version seamlessly. Bradly was not only knowledgeable, but also extremely patient and responsive. He walked us through every step, answered all our questions, and made sure everything was optimized perfectly. The new version is even more intuitive, with enhanced features that are already making a big difference in how we understand user behavior. If you’re on the fence, don’t hesitate. Between the app’s capabilities and the world-class support, Lucky Orange is a must-have for any serious eCommerce store. Highly recommended!

happypalmx

May 28, 2025  on Shopify

Installed it for the frst time, it says i already have an account (i don't). I reset the password and still can't login (says wrong password). Tried to sign up with 3 different emails and all 3 of them are marked like "you already have an account with this email", try to reset password, still can't login. Useless

Wolf Mattress

May 28, 2025  on Shopify

The app is very intuitive and easy to use and pull insights from. I'm excited to dive into the data more!

Mente Serena

May 27, 2025  on Shopify

I’ve been using Lucky Orange on my Shopify store, and it’s been incredibly helpful in improving my sales process. The session recordings helped me identify key friction points in the checkout and make adjustments that improved conversions. I also love the heatmaps—they give me clear insights into what my visitors are focusing on. The setup was easy, and the support team is responsive and helpful.

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