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Customer reviews: Lucky Orange Heatmaps & Replay

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (809)

Overall rating
4.8

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Sackcloth & Ashes

May 15, 2025  on Shopify

Had the best onboarding call with Jordan Dodd. As an engineer and UX/UI designer, I really appreciated how efficient and informative the session was—I got everything I needed in such a short time. Super happy with the app and the support team. Highly recommend!

Nurivio Euro

May 14, 2025  on Shopify

Lucky Orange is an outstanding tool! It has helped me gain valuable insights into how visitors interact with my website. The heatmaps, session recordings, and live chat features have been game-changers for understanding user behavior and improving my site's performance. It’s incredibly easy to use and packed with features that provide real value. Since using Lucky Orange, I've been able to make smarter decisions and boost conversions. Highly recommend to anyone serious about optimizing their online presence!

Circuit Breaker Guys

May 13, 2025  on Shopify

Wonderful support (Justin) through integrations! It's not just the incredible analytics that makes these guys so great, its the human touch too! Cheers, Mitch

LylyShop

May 13, 2025  on Shopify

Lucky orange me permet de voir les statistiques de manière très précise, la fonction de visualiser l expérience client dans le site est top aussi.

Rahya Jewelry Design

May 12, 2025  on Shopify

Great app! Was able to really drill into my website and make some minor changes that made a huge difference in sales. Definitely would recommend to any online business ready to take their website to the next level.

Art For Our Planet

May 12, 2025  on Shopify

I found this so insightful! Amazing to be able to see where you customers are visiting and where they click off.

onia

May 12, 2025  on Shopify

Jordan from Lucky Orange was incredibly helpful in showing us how to maximize features like funnel tracking and heat mapping. These tools have been game changers for understanding user behavior and optimizing our site.

Honeycomb Kitchen Shop

May 06, 2025  on Shopify

I work for a kitchen shop with growing online sales and I needed a tool to make better informed decisions. I downloaded Lucky Orange because it has the heatmap tool, which I really wanted to start using. But in addition, it has lots of other measuring tools and resources that will be beneficial to our small business. I scheduled an intro call with Justin, and he was very helpful in showing me the ropes. I'm looking forward to seeing what all Lucky Orange can help us do!

Bronagh Mills Art

May 06, 2025  on Shopify

This app was really quick to get integrated to my site, before having the app I used have an idea what customers liked, but after getting this app I was able to see certain products / styles of products that people did not click into much. Heat map also gave good indication on what pages I should focus on improving.

GoodMorning.World

May 05, 2025  on Shopify

Der Anmeldeprozess ist ne Katastrophe. Gestern noch am Rechner zu Hause angemeldet, heute im Büro komme ich nicht rein. Neues Passwort generiert, no Chance. Ich frage mich, warum die App über eine externe Website läuft und nicht direkt in Shopify? Das nervt.

Stella Wolfe

Apr 28, 2025  on Shopify

The app itself worked fine, but I was really disappointed with the cancellation process. After downgrading to the free plan on their website, I was still charged for another month — something I wasn’t expecting. It turns out I also needed to manually delete the app from our shop to fully stop the charges, which wasn’t clearly communicated. It was a frustrating experience, and I wish the process had been more straightforward.

MyTickTalk

Apr 21, 2025  on Shopify

Justin, the Lucky Orange rep, was very knowledgeable and thoroughly helped me review the latest updates and shared some great tips and best practices so that I could make the most out of the app. Being a Shopify Plus member I learned that we have even more features available to us, which is a huge bonus!

The Hyper Culture

Apr 17, 2025  on Shopify

Great app that gives a detail breakdown. I love the heatmaps and sessions recording. The interface is easy to use and understand as well.

RAGA BED AND BATH

Apr 13, 2025  on Shopify

Very helpful app to track behaviour and very easy to track what things needs to be changed for providing good customer experienc

Majestic Hudson Lifestyle

Apr 10, 2025  on Shopify

I am happy to have been introduced to Lucky Orange at a Shopify Digital Summit. The software is already helping us understand our customer behavior in ways that I had never thought of before. Thank you for the detailed and helpful onboarding session.

ARABICA NIGHTS

Apr 08, 2025  on Shopify

Great app, gives me everything I need, including chat. Some improvements to be had, but overall an extremely useful and handy app to have.

Mimatri.shop

Apr 08, 2025  on Shopify

I very good experience. I check with replay and I correct mistakes and with heatmaps, I work to make loading fast.

VANTARD

Apr 01, 2025  on Shopify

Super application qui permet de suivre l'activité des clients sur notre site, et notamment de revoir leurs sessions pour savoir ce qu'il n'allait pas ! La période d'essai est assez longue pour évaluer toutes les possibilités que procurent cette app. Je recommande.

Outdoor Living Simplified

Mar 27, 2025  on Shopify

Great app, especially for businesses in beginning phases. Gives great insights into customer behaviours and about their navigation experiences on our stores. Still early days for us using the app but we already find great value and hope the same going forward! Support team is really prompt and friendly!

C -ET- C

Mar 25, 2025  on Shopify

Found this app so insightful and interesting to see where customers were spending their time on the website and the biggest drop off pages etc. Thank you for creating this app :)

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