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Customer reviews: Lucky Orange Heatmaps & Replay

Develop by Shopify

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (789)

Overall rating
4.8

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

SoSocial

Oct 21, 2025  on Shopify

Great app, provides a ton of very actionable information on your customer journey and funnels. Jordan is very responsive. Highly recommended.

The Functional Teacher

Oct 17, 2025  on Shopify

Jordan was amazing. Accommodating, knowledgeable, and was able to answer all questions I had - Thank you Jordan!

Seymour Weaver MD, LLC

Oct 16, 2025  on Shopify

Great value is provided with having the ability to see the recordings of each visitor to my web pages which provides insight into what's working and not working and guide design changes for optimization. The same is true of the heat maps and being able to see what percentage of visitors make it from the top to the bottom of the pages. Without Lucky Orange I would have no idea of what is really going on.

Willow Tree and Company

Oct 13, 2025  on Shopify

Excellent view of what is really happening on my website. So valuable in creating the ultimate experience for my clients.

Pawtner

Oct 13, 2025  on Shopify

Really love this app! The app is very useful if you wanna have an overview of customers behavior. The LIVE function is great to follow people!

vannbells

Oct 10, 2025  on Shopify

Easy to use and very helpful to see how your customers behave on your page in order to adapt accordingly!

Molly Miller

Oct 08, 2025  on Shopify

Very easy to use and has incredible insights on user behaviour. Looking forward to using this more and making strategic changes based on the data. Thank you so much.

Run by Chaos

Sep 25, 2025  on Shopify

I’m new to e-commerce and Lucky Orange has been really helpful. The heatmaps and recordings help me understand what is happening on my site and where I need to make improvements.

iCowhide UK

Sep 18, 2025  on Shopify

What a crap! I installed it and was constantly told email not valid. Changed email and tried forgot password and it kept looping into the login page with no way out. I deleted the app, but now I'm worried they start charging me after the free period. So I'm saying this loud now: PLEASE CANCEL MY PURCHASE and work on your lousy logon and Shopify integration page.

happypalmx

Sep 02, 2025  on Shopify

It's buggy AF, logs me out and doesn't let me log in back again (dont recognize pswd) so i reset psw and nothing... open a new account with new email and it works until it logs me out, then the whole process repeats... i already used 4 emails

Humble Abode

Sep 02, 2025  on Shopify

Lucky Orange gives me valuable insights with little work. At a glance each day I can see how many people visited my site, what pages were more visited, and how many people added items to their cart. Love their daily emails that give me this quick rundown and help me find opportunities with my website.

King & Tuckfield

Aug 29, 2025  on Shopify

In just 15 minutes I learned more than I ever could from hours of YouTube tutorials. Jordan was energetic, practical, and clearly knows the app inside out. He answered every question quickly and accurately—and often anticipated what I needed before I even asked. It’s the first time (and maybe the last) I’ve spoken with a representative who truly understood the product and actually listened.

Top Spec Motorsports

Aug 25, 2025  on Shopify

Lucky Orange has been a game changer for our store. The visitor session recordings let us watch how customers actually browse, which makes it so much easier to spot friction points and improve conversions.

Lonavia

Aug 19, 2025  on Shopify

Session recordings give great insights, and the live chat is very handy. The interface can feel a bit crowded at first, but overall it’s an excellent tool for improving conversions.

Nuude

Aug 19, 2025  on Shopify

I love the dashboard and the options to see the real customer interaction on my website. Very insightful and I highly recommend it!

AlienGuards

Aug 12, 2025  on Shopify

App allowed me to track customers path on my website and make changes that improved my conversion rates. Would be awesome if the app could include conclusions based on the data provided as well.

CD Reiss Shop

Aug 12, 2025  on Shopify

My Lucky Orange onboarding was excellent. In one session, I learned how to use filters, events, and funnels to see exactly where customers drop off and take action right away. The walkthrough was clear, tailored to our Shopify store, and we even set up custom events on the spot. The interface is intuitive, the insights are powerful, and I’m confident this will help boost conversions. Highly recommend.

ETHA Natural Botanicals

Aug 05, 2025  on Shopify

Very easy integration to Shopify, 1-click integration and simple signup process. Lucky Orange has many features and functionality for understanding the customer journey, automatically find meaning data through all the massive amounts of customer recordings.

Silvex

Aug 05, 2025  on Shopify

Very clear, I like the heatmap. I had a support call. I was helped very nice and with patience. I had many questions but the support has helped me with everything

Kpopstores.Com

Aug 03, 2025  on Shopify

Lucky Orange serves as a useful tool for analyzing and understanding the traffic patterns of my website.

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