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Customer reviews: Lucky Orange Heatmaps & Replay

Reviews (1,470)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Status Quo Clothing

Jan 21, 2025  on Shopify

I am still testing the system and waiting on a suitable time to have an onboarding call so that we can better understand feature and benefits, but from what we have seen so far, this is very useful and will add value to our knowledge base making decision making more practical.

Pud & Ink

Jan 20, 2025  on Shopify

Pretty easy to install and the recordings are a game changer to understand customs journeys as a first time buisness owner!

Kerry Berry

Jan 19, 2025  on Shopify

wow such a great tool. So much insights can't imagine developing or making updates to our shop with this tool.

Velvet&Vigor

Jan 15, 2025  on Shopify

Absolutely amazing features that has helped me massively in learning about my customers behaviour. Really easy to navigate and so much included in the free plan which as a new business is really handy. Thank you

Pet First Aid with Dr. Olga Lynn

Jan 14, 2025  on Shopify

Really inciteful to see where people are stopping, spending more time on, skipping past. Really valuable!

eurofides

Jan 14, 2025  on Shopify

i'm still testing the app but it seems work perfectly for my purpose! very user friendly dashboard and very helpful features

MIYURA

Jan 13, 2025  on Shopify

Have been using this app for a week and it works great. Easy to navigate, straightforward and provides valuable insights. Recommended.

Long Stay

Jan 09, 2025  on Shopify

Such great insights about my store! Because of Lucky Orange i've been able to analyze a ton of data and make changes in order to optimize my store for more conversions

Soi Parfums llc

Jan 08, 2025  on Shopify

wonderful insight. you are able to see what your customers are doing on the site and I especially love the heatmap. overall the site works really great.

NIAD Art Center Gallery Store

Jan 08, 2025  on Shopify

I've been testing out Lucky Orange with a free trial and I've been really impressed since day one. I've always thought that I didn't really need anything besides google analytics to understand how my customers were engaging with my store, so I was pleasantly surprised to find that using Lucky Orange was so much more intuitive, informative, and easier to tailor. And the "rage clicks" feature? Don't know if I'll be able to live without it when my trial runs out. :)

Eliana Piers

Jan 06, 2025  on Shopify

So far I love how Lucky Orange shows me what's happening on my site. The heatmaps and recordings are so great to have!

EARTH ALLIES

Jan 05, 2025  on Shopify

Quite helpful, easy to use & a great support team. Definitely feel empowered to improve shopify experience & become my own data analyst with this app. Highly recommend.

Sports Lab

Jan 03, 2025  on Shopify

Highly recommended, including for non-geek beginners like myself, super user friendly and intuitive navigation that yields immediately actionable insights: kudos, and the customer support is great too, speedy and effective, go for it!

Horse Help

Jan 01, 2025  on Shopify

Emilia was super helpful in my onboarding and making sure that I had everything set up correctly to begin optimizing and make a difference in my website!

Bullish On Style

Dec 25, 2024  on Shopify

The app seems not be being working correctly. It is cutting off in mid recording and skipping through recordings. In addition, I had a 15 minute onboarding appt. today at noon and no one showed up.

Mahogany House

Dec 21, 2024  on Shopify

This app is def a necessity if you are trying to use Shopify's out-of-the-box analytics to analyze web traffic driven by ads, and other campaigns. The recordings are the most helpful part. The functionality could be a bit more intuitive, especially when it comes to interpreting trends and heat maps, but def a step up if you need to better understand how UX impacts customer behavior.

uniquexyou

Dec 21, 2024  on Shopify

App works great - the one time I had an issue, Emilia and the tech team were quick to to find the solution and help.

Schtill

Dec 21, 2024  on Shopify

Sehr interessant und hilfreich um die Conversion zu verbessern und die Nutzeraktivitäten zu tracken.

The Jewelry Lounge

Dec 19, 2024  on Shopify

Hello! We just installed the app, and it’s very intuitive. The data analysis features are amazing, and the support team was excellent. :)

Solarsunscape

Dec 17, 2024  on Shopify

I’m new to Lucky Orange, but I’m already impressed with the app’s ability to provide valuable insights into customer behavior on our website. It’s been incredibly helpful in understanding how visitors interact with our site and where we can improve the user experience. The onboarding call was particularly useful—it did a great job of familiarizing me with the features and how to make the most of them. Overall, I’m excited to continue using Lucky Orange and see how it can help optimize our website's performance.

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