Really love this app! The app is very useful if you wanna have an overview of customers behavior. The LIVE function is great to follow people!

Easy to use and very helpful to see how your customers behave on your page in order to adapt accordingly!

Very easy to use and has incredible insights on user behaviour. Looking forward to using this more and making strategic changes based on the data. Thank you so much.

I’m new to e-commerce and Lucky Orange has been really helpful. The heatmaps and recordings help me understand what is happening on my site and where I need to make improvements.

What a crap! I installed it and was constantly told email not valid. Changed email and tried forgot password and it kept looping into the login page with no way out. I deleted the app, but now I'm worried they start charging me after the free period. So I'm saying this loud now: PLEASE CANCEL MY PURCHASE and work on your lousy logon and Shopify integration page.

It's buggy AF, logs me out and doesn't let me log in back again (dont recognize pswd) so i reset psw and nothing... open a new account with new email and it works until it logs me out, then the whole process repeats... i already used 4 emails

Lucky Orange gives me valuable insights with little work. At a glance each day I can see how many people visited my site, what pages were more visited, and how many people added items to their cart. Love their daily emails that give me this quick rundown and help me find opportunities with my website.

In just 15 minutes I learned more than I ever could from hours of YouTube tutorials. Jordan was energetic, practical, and clearly knows the app inside out. He answered every question quickly and accurately—and often anticipated what I needed before I even asked. It’s the first time (and maybe the last) I’ve spoken with a representative who truly understood the product and actually listened.

Lucky Orange has been a game changer for our store. The visitor session recordings let us watch how customers actually browse, which makes it so much easier to spot friction points and improve conversions.

Session recordings give great insights, and the live chat is very handy. The interface can feel a bit crowded at first, but overall it’s an excellent tool for improving conversions.

I love the dashboard and the options to see the real customer interaction on my website. Very insightful and I highly recommend it!

App allowed me to track customers path on my website and make changes that improved my conversion rates. Would be awesome if the app could include conclusions based on the data provided as well.

My Lucky Orange onboarding was excellent. In one session, I learned how to use filters, events, and funnels to see exactly where customers drop off and take action right away. The walkthrough was clear, tailored to our Shopify store, and we even set up custom events on the spot. The interface is intuitive, the insights are powerful, and I’m confident this will help boost conversions. Highly recommend.

Very easy integration to Shopify, 1-click integration and simple signup process. Lucky Orange has many features and functionality for understanding the customer journey, automatically find meaning data through all the massive amounts of customer recordings.

Very clear, I like the heatmap. I had a support call. I was helped very nice and with patience. I had many questions but the support has helped me with everything

Lucky Orange serves as a useful tool for analyzing and understanding the traffic patterns of my website.

Great app – I've been using it for a few years now. It's still a very useful tool for understanding customer activity. The only limitation is that we can't see when a customer scrolls down, as the screenshots remain fixed at the top of the page.

We used Lucky Orange for about a year, then discovered Microsoft Clarity, which is completely free and does everything we needed. Around that time, we thought we had downgraded our Lucky Orange plan. Their app showed a message saying “No active subscription,” so we assumed it was canceled. Turns out that message was a bug, which their team later admitted. In reality, we had been getting billed $303.20 per month the entire time — for 16 months — totaling $4,851.20. We had no idea. There was no downgrade confirmation, no email notification, and no way to tell from inside the app that billing was still active. We didn’t use the tool once during that period. We believed the subscription was canceled. Their support team reviewed our case and still refused to refund anything. They claimed it was our responsibility to know we were subscribed, even though their own UI said otherwise. We’re now escalating through our Shopify Plus team to recover the funds. This product is not worth the risk. If you need heatmaps and session replays, Microsoft Clarity is free, more transparent, and works better. We do not recommend Lucky Orange.

Amazing app! I started thinking about how to further optimise my Listings, but without valid data, it's like stepping in the blind. After a quick search I discovered Lucky Orange as one of the leading applications for Heatmaps and data tracking. Installation and setup was super easy and just after a couple of days I get fascinating insights into my customers journey, which elements in the listings they see and how many of them not even reach the strongest and most convincing parts of the listing. I already did some minor improvements but looking forward to do a bigger change after validating some more data. Thanks for the awesome application!

Great insight into your website traffic and customer browsing patterns. The ability to deep dive the data is welcomed. The data presented is however not 100% accurate... for example the daily breakdown / count of source traffic does not add up to "All Visits".