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Customer reviews: Lucky Orange Heatmaps & Replay

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (799)

Overall rating
4.8

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Society Blues

Jun 16, 2025  on Shopify

Lucky Orange has been a essential addition to my suite of apps on Shopify and gives excellent insight into customer preferences, behaviors and a clear winners. I look at it everyday to help pinpoint areas of improvement. The technology is amazing! In additon, the very helpful onboarding call was an unexpected and wonderful experience that helped learn the power of this app. Lucky Orange is a must for all sellers!

FreakyHealer Store

Jun 11, 2025  on Shopify

I just started with Lucky Orange and love it so far. I was offered an onboarding call with Justin and it was super informative, very customer oriented. Looking forward to a great collaboration.

Lovely Little House

Jun 11, 2025  on Shopify

Lucky Orange for Shopify is an excellent tool. The heatmaps and session recordings provide valuable insights into customer behavior, helping me identify areas for improvement.

Opulus

Jun 06, 2025  on Shopify

If you’re not using this yet, you’re missing out. I first thought it was just for basic heatmaps, but the level of detail and insights you can get are incredibly valuable.

The Paddy Box

Jun 04, 2025  on Shopify

We had a great onboarding call with Justin from Lucky Orange. He was incredibly helpful and clear in explaining how the platform works. He took the time to walk us through the key features and made sure we understood how to get the most out of the tool. Really appreciated his expertise and he had no problems answering any of my questions!

Sicilia Watch Mods

Jun 03, 2025  on Shopify

Pretty solid app, few minor faults here and there like the live watching, but still very helpful regardless!

POM DROPS LLC™

Jun 03, 2025  on Shopify

Lucky Orange is a must-have! It gives real insights into how visitors use your site — from heatmaps to session recordings. Way more helpful than just traffic numbers. We’ve used it to fix drop-offs and improve conversions fast.

Fit Mask™

Jun 02, 2025  on Shopify

Does the job, even if the sign in process, etc is a little bit useless, the global feature is good and very useful for ecom store optimization.

My Chess Sets

Jun 02, 2025  on Shopify

The app is good and provides useful insights about our customers journeys and experience on the site. Recommended.

HALIPAX

May 31, 2025  on Shopify

We’ve been using Lucky Orange for a while now, and the insights it provides are incredibly valuable. But what truly sets it apart is the amazing support team, especially Bradly, who went above and beyond to help us upgrade to the new version seamlessly. Bradly was not only knowledgeable, but also extremely patient and responsive. He walked us through every step, answered all our questions, and made sure everything was optimized perfectly. The new version is even more intuitive, with enhanced features that are already making a big difference in how we understand user behavior. If you’re on the fence, don’t hesitate. Between the app’s capabilities and the world-class support, Lucky Orange is a must-have for any serious eCommerce store. Highly recommended!

happypalmx

May 28, 2025  on Shopify

Installed it for the frst time, it says i already have an account (i don't). I reset the password and still can't login (says wrong password). Tried to sign up with 3 different emails and all 3 of them are marked like "you already have an account with this email", try to reset password, still can't login. Useless

Wolf Mattress

May 28, 2025  on Shopify

The app is very intuitive and easy to use and pull insights from. I'm excited to dive into the data more!

Mente Serena

May 27, 2025  on Shopify

I’ve been using Lucky Orange on my Shopify store, and it’s been incredibly helpful in improving my sales process. The session recordings helped me identify key friction points in the checkout and make adjustments that improved conversions. I also love the heatmaps—they give me clear insights into what my visitors are focusing on. The setup was easy, and the support team is responsive and helpful.

girlgangshop

May 23, 2025  on Shopify

I've tried quite a few share of Replay Apps, and Lucky Orange is by far the best, most modern interface and intuitive one! Super recommend!

Tobias&Rose

May 23, 2025  on Shopify

This is an absolutely great app for working out the customer experience for my website. So valuable for testing new layouts and seeing what works with our customers.

SurgiMac Dental Supply

May 22, 2025  on Shopify

Jordan gave a fantastic, friendly, and incredibly educational presentation on Lucky Orange today for our SurgiMac Shopify store. He made the platform's powerful features, like the Cart Value Overview and pre-built funnels, easy to understand and showed us exactly how they can benefit us. We're excited to dive in and utilize Lucky Orange!

Rightsline Gameday

May 22, 2025  on Shopify

Excellent customer support--even though my problem turned out to be user error (me), they patiently troubleshooted and resolved my problem right away.

Nohlas

May 20, 2025  on Shopify

Having using Lucky orange to check how my customers behavior is a big help, now i know what to change to have a better customer experience for my site

BIOBYME

May 20, 2025  on Shopify

This app is incredibly easy to install — it worked perfectly from the very first try. Within minutes, I could see valuable insights into how users interact with my website. The interface is intuitive, and the data is presented in a way that makes it simple to spot patterns and optimize the customer journey.

ICART

May 20, 2025  on Shopify

Lucky Orange has completely transformed how I understand visitor behavior on my website. The live session recordings, heatmaps, and real-time analytics are incredibly insightful. I can actually see where customers drop off or get confused, which has helped me make quick and effective changes to boost conversions. The dashboard is intuitive and the setup was super simple. As a small business owner, it's one of the best tools I’ve invested in. Highly recommended for anyone serious about optimizing their site!

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