Taranker.Com Logo
Lucky Orange Heatmaps & Replay logo

Customer reviews: Lucky Orange Heatmaps & Replay

<h3>What Merchants Think</h3> <p>Merchants generally express positive sentiments towards "Lucky Orange Heatmaps &amp; Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.</p> <h3>Key Strengths</h3> <ul> <li>Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.</li> <li>User-friendly interface that simplifies data interpretation even for beginners.</li> <li>Exceptional customer support and helpful onboarding calls.</li> <li>Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.</li> <li>Effective in identifying problem areas and improving conversion rates.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Technical issues such as incomplete tracking and occasional glitches.</li> <li>Lack of compensation for data loss issues reported by some users.</li> <li>Higher pricing noted as a downside by a few merchants.</li> </ul> <h3>Final Thoughts</h3> <p>"Lucky Orange Heatmaps &amp; Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.</p>

Reviews (1,471)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

ChicXO

Oct 19, 2024  on Shopify

I would recommend Lucky Orange to basically see your prospective customers behaviors and adjust how your store looks and its interaction/functionality etc.. very useful

Balkonstrom

Oct 16, 2024  on Shopify

Keine Empfehlung. Versprochene Ersattung wird nicht ausgezahlt. Sitzungen werden am Stück und nicht verteilt getrackt damit sinnlos.

PeTRa'S ACCESSORIES

Oct 15, 2024  on Shopify

The representative (Emilia) that assisted me today was very helpful in helping me figure out what was wrong with my account. Thank you so much!!

Marah Kids

Oct 15, 2024  on Shopify

Great for understanding important details about your website, communication and demo from Emilia was outstanding and very in depth and helpful. A must have for your store.

Retainer Xpress

Oct 14, 2024  on Shopify

Overall works really well, sometime the captured video shows up a little strange, but not that major

Mashii

Oct 13, 2024  on Shopify

Easy install, very fast support response and plenty of analytics to help understand traffic and behavior. It's only been about 1 week so there is still a lot to examine and learn but so far Lucky Orange appears like a great choice.

Beyond Shred

Oct 11, 2024  on Shopify

Great app! gives highly valuable insight into customer behavior and helps you analyze issues with the store and helps you make improvements.

Aetās

Oct 11, 2024  on Shopify

Other than the heatmaps, which was what I was looking for, I found the recorded session of the customer's journey throughout the site very insightful. Also, there are features such as pop-up announcements and surveys which are very neat additions and you won't have to juggle around multiple apps. The interface is very intuitive and easy to use. I love their camouflage nick name of the visitors. Definitely recommend this app to those who are looking for functions like heatmap plus many more.

Threads & Brawls

Oct 11, 2024  on Shopify

For everyone . I had an excellent onboarding call with Jordan! He was incredibly knowledgeable and took the time to walk me through the app's features, making sure I understood everything. Jordan's friendly demeanor and patience made the process smooth and enjoyable. The app itself is user-friendly and has some fantastic features that I can't wait to explore further. I feel confident and excited to start using it, all thanks to Jordan's exceptional support. Highly recommend this service!

Sensiel Health & Performance

Oct 09, 2024  on Shopify

Does what it promises very well. I will for sure re-enable it as soon as my eshop scales up. Using the recordings I have learned a lot about how hard earned visitors interacted with my shop. Looking forward to keep using Lucky Orange in the near future.

SimplyRealCheap

Oct 08, 2024  on Shopify

Lucky Orange Heatmaps & Replay is my go to app for looking how my store is doing...Its really very simple and i understand everything it show and it shows everything i want to know.Really good app

dryoasisplants

Oct 07, 2024  on Shopify

Useful, organized metrics and well crafted UI. The user action replay option is also super useful - although can occasionally stall out as it tries to compile longer sessions.

Chapiter

Oct 07, 2024  on Shopify

It breaks down the data from traffic into understandable categories and helps me identify where I need to improve

Tiny Kidos

Oct 07, 2024  on Shopify

I recently had a Zoom call with Jordan, and it was a game-changer for me as a store owner. He took the time to explain how to use the Lucky Orange app in detail, which opened my eyes to its incredible capabilities. After our call, I realized just how essential Lucky Orange is for anyone running an online store. It provides valuable insights into daily activity, allowing you to understand customer behavior and optimize your store effectively. The app is incredibly user-friendly, making it easy for even new store owners to navigate. Plus, it's affordable, which is a huge bonus for those just starting out. I highly recommend Lucky Orange to every new store owner. It helps you reach your goals more quickly and smarter, giving you the tools you need to succeed in the competitive online marketplace. Don't miss out on this fantastic resource!

dfrnt Coffee

Oct 06, 2024  on Shopify

It's amazing to have a tool to improve your store design. Lucky Orange is the best i tried so far. Very detailed reviews and you can select the most important ones (checkout, added to cart). Also the heatmap is a must. I recommend it for any shopify store.

The Chicken Coop Company

Oct 06, 2024  on Shopify

Being able to see live session recordings has been a game changer for us and trying to understand rage clicks and mitigate any issues across browsers and forms (mobile, desktop, tablet) has really helped us optimize our site.

V3 Apparel

Oct 06, 2024  on Shopify

Lucky Orange has been a great addition to our store with the insight it provides into customer behaviour. Their support is also excellent and always on hand to assist with any queries!

Custom Crafting Alliance

Oct 05, 2024  on Shopify

This app for Shopify.com has been excellent and insightful! I can see the most visited pages and watch videos of what each one does. Highly recommended

Poet and the Bench

Oct 05, 2024  on Shopify

We made a few immediate changes, seeing how customers have experienced certain widgets on our shop. Rage clicks, who knew! Thanks for great insights!

IVeinte Terp Vodka

Oct 03, 2024  on Shopify

We always had a rough idea of where our website could improve, but Lucky Orange gave us the visibility we were missing. Being able to watch actual user sessions and see exactly where visitors were getting stuck or dropping off has made it so much easier to make tweaks that matter.

Scroll to Top