So far my experience with lucky Orange has been great! The app has enabled me to make better decisions for content and all round navigation on my e-com website thanks to precise customer path/ clic data. The onboarding process was very easy and made much better by an personnalised call with an account manager. Would very much recommend.

Excellent app to see exactly where customers are scrolling, clicking, adding to cart, or exiting. The free plan is perfect when you're just starting out. I love to use this when I've made changes to my site to see how things are working (or not working) for my customers. The customer service is outstanding. Quick, friendly, and helpful! Highly recommend Lucky Orange!

Just got started with Lucky Orange but I am LOVING it. It's so fun and helpful to watch people shop. Their platform is really user friendly and their customer service is so lovely. I also love that it doesn't effect site speed as much as Microsoft Clarity which is great too! 10/10 recommend!

Due to a glitch our data wasn't recorded and lost and half of the sessions we had in the plan and we lost due to the glitch we're not recoverable. We didn't get offered any compensation or solution for the lost data, just a notice that it was our problem we couldn't get the data back. We decided to cancel because of sub par customer service and ask for a refund. Refund was decided to be 25% of the plan while 50% of the data was not able to be recovered due to the glitch. We also never used any heatmap or replay features during that time so we did not consume the plan. We were looking for a long term business relationship as our companies - 15 other businesses with plans all the 'Grow' plan for $79 a month - are long term customers, and we were planning on recommending them to our network 32,000 webshop owners, but we are switching our businesses and recommendations over to Hotjar now.

Working with Lucky Orange has been great so far! The app has so many incredible features to truly give you the data you need to understand how your customers are interacting with your website. I highly recommend taking advantage of their 15-minute onboarding call to get yourself on the right track. We're excited to see the changes we can implement on our site from this valuable data.

This is the best product on shopify. Emilia is great, she was able to solve all my issue right away and got me back on reviewing the customers flow thru my site.

The heatmaps and visitor replays are invaluable to our business. We have gained so many actionable insights from watching them!

We left a year ago for a different service and have found the application to be one of the best we have used. Good to be back and support is excellent.

very good software, nice to use, but some functino is not easy to uderstand and use, I would like to give 4.5 star.

I love using Lucky Orange! It is so easy to navigate, and the interface is incredibly intuitive, everything is right where it should be. I can easily track visitor behavior, identify key insights, and make informed decisions to improve my website. As an early user, it has already helped me better understand what my customers are doing on my site. I highly recommend it to anyone looking for a powerful, user-friendly analytics tool!

I had an onboarding demo call with Jordan and he was very helpful with showing us the features and benefits of the system, and was passionate about the app. The heat map, and recordings of live sessions is going to be very helpful for our new website that launched to be able to track how our ads are performing.

I wanted to give special thanks to Emilia, who offered very professional help and proved to be kind and knowledgeable. I really valued how she handled my request for support being a new user of LuckyOrange.

Good app but would be preferable if it was accessible directly on shopify and not on a separate weblink. Also it does not seem to record accurately all visitors.

Facile e intuitiva da usare, ti aiuta a capire come migliorare la struttura del sito web, consigliata assolutamente.

Emilia was very helpful and informative. She took the time to help and explain to me the items I had had questions about and she continues to be helpful and provides excellent customer service and support.

This app is a must-have. It's, probably, one of the top 3 apps a merchant should install. It gives golden information on the customers' journey in, through and out of one's eshop. Support is, also, excellent. Every time I needed some answers or help, they were there to answer them quickly and to the point. So, I must say that I cannot recommend this app highly enough !

This app is really amazing, It gives us real-time insights of visitor behavior, helping us spot and fix small issues to boost conversions. The customer support is also top-notch—quick and helpful.

Honestly as a small buisness owner this is a must have, It literally has everything you could think of. Like heatmaps, and stuff. Its really cool how you can view customer sessions to see how they use your website

We're pretty impressed with the level of insight it provides in a very user friendly way. We've developed the site in house and the ease of use is excellent. We learn more with every session.

Don't work on Impact theme. You can't see anything. Fix it and we will change our review because the app look good otherwise.