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Customer reviews: Lucky Orange Heatmaps & Replay

Lucky Orange is a powerful Shopify app designed to enhance user experience through heatmaps, session recordings, and live chat. Reading reviews helps merchants evaluate its effectiveness for their store's needs.

Reviews (829)

Overall rating
4.8

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Sip Cozy Art

Nov 20, 2024  on Shopify

Lucky Orange has been a game-changer for understanding my customers' behavior! What I really like is how intuitive it is—it integrates seamlessly with Shopify and is easy to set up and use, even for someone who isn’t an analytics expert. Unlike Shopify Analytics, which is simplified but lacks insights into the full customer journey, or Google and Meta Analytics, which can feel overwhelming to set up and interpret, Lucky Orange gives me a clear, real-time view of how visitors interact with my site. The Heatmaps and Replay features let me test the customer journey, identify pain points, and quickly make user interface adjustments to improve the experience.

FOX & WOLF

Nov 20, 2024  on Shopify

Disappointed with the Performance. I had high hopes for this app, but unfortunately, it didn’t meet expectations. From the first night, I encountered issues—it wasn’t recording visitors to my website. I contacted support, and while the agent acknowledged the problem and escalated it to the technical team, the issue remained unresolved. A few days later, the app still wasn’t functioning properly. It reported zero visitors from our home country, despite multiple visits, including my own, which weren’t recorded. Ultimately, the app didn’t work for me, and I can’t recommend it based on this experience.

BeMo

Nov 18, 2024  on Shopify

The easiest install I've ever had with an app - instantly worked, instant feedback and didn't do anything bad to my site or create any lag. The information provided in the dashboard is easy. Everything is very intuitive and I love the AI question ability for analyzing site data.

Mors

Nov 17, 2024  on Shopify

The app is super easy to use, and their customer service is amazing—quick, helpful, and always on point. They made sure all my questions were answered. Definitely happy with both the app and the support!

The Worlds of Cassandra Featherstone

Nov 16, 2024  on Shopify

I'm having trouble with the heat maps not actually showing on my Mac? but the videos are helpful. I wish I had more for the price I'm paying.

Atlas & Aster

Nov 16, 2024  on Shopify

Lucky Orange is an incredible tool for anyone serious about improving their website’s performance and user experience. I have found the site tremendously useful, as well as easy to navigate and understand.

Cotton Flower Clothing

Nov 14, 2024  on Shopify

We've been using this app for about a week now and I must say I'm impressed. It's easy to use, provides great analytics, and has some good features. I think the best part is how quickly we were able to integrate and use. Looking forward to diving in and getting the most out of it for help with our website traffic and conversions.

Matte Galeria

Nov 13, 2024  on Shopify

I’ve been using an app that tracks user activity on my website, allowing me to access key insights like the most visited pages, heatmaps, number of visits, return rates, and, best of all, a live view of visitors navigating the site. The app works seamlessly and has become essential for people like me who have recently launched a store. It helps us understand visitor behavior and identify what works and what doesn’t, enabling us to make necessary adjustments based on real data. Additionally, the app is incredibly intuitive, so I didn’t even need to reach out for support.

Essential4You

Nov 13, 2024  on Shopify

Very useful app, it shows you How your customers and visitors behave on your store, therefore you can modify your add or Ui accordingly I strongly recommend it

Pear Foods

Nov 12, 2024  on Shopify

Lucky Orange app was useful to make Conversion Rate Optimization updates to our website. The onboarding process made it easy to use the app. It helps us better understand the traffic and conversions on our website. Thank you.

Petline

Nov 12, 2024  on Shopify

As someone constantly seeking ways to improve user experience and optimize conversion rates, Lucky Orange has been an invaluable tool. The app provides robust features that allow you to see exactly how visitors interact with your site, making it easier than ever to pinpoint friction points and optimize the user journey.

Wander Wears

Nov 11, 2024  on Shopify

Lucky Orange is quickly entering our daily routine for store checks. We installed it because something seemed off, and it turned out there were some tracking issues with Shopify. We checked the recordings and Lucky Orange gave us the peace of mind we needed after days of trying to identify possible problems. As we playing the video sessions, we started to analyze how visitors interact with our site, we've already identified key areas for improvement. Although we don't have a lot of data yet, the heatmaps have shown interesting patterns—like the fact that customers are actually using filters, which was a surprise to us. The dashboard also stands out by offering a clear and simple way to see a lot of useful information at a glance. Overall, Lucky Orange is becoming an essential tool for understanding what's happening on our site...whenever you feel something is not right, you go and check the videos!

JELLYSUB

Nov 11, 2024  on Shopify

This app is unexpectedly great! It does an excellent job of tracking customer behavior. The visual design is unique, and the interface is clean and user-friendly. There are still a few areas I'm a bit confused about, but I'm looking forward to exploring them further.

Suntied

Nov 08, 2024  on Shopify

I found Lucky Orange incredibly helpful! It helped me identify bottlenecks and issues on my website immediately and helped to improve the quality. Highly recommend this tool!

M&J Games, LLC

Nov 07, 2024  on Shopify

Had a great call with Emilia this morning. She was very sweet and helped me with integrating the software with my Shopify store. The process was seamless. Really a great start!

liftandfight.nl

Nov 03, 2024  on Shopify

Perfect app! You can see live behaviour of your potential customers on your webshop. They provide a lot of data for conversion optimalisation!

RosalindTate

Oct 30, 2024  on Shopify

I'm new to Lucky Orange, and Emilia gave me a clear and very helpful overview of the main features over zoom. She was friendly, answered all my questions, and I felt right at home talking with her. It made me excited to explore all the things Lucky Orange can do!

Bluca

Oct 29, 2024  on Shopify

Really good app, It for sure helps to understand how your customers are thinking and what they are looking at.

Forage Hyperfoods

Oct 28, 2024  on Shopify

Lucky Orange is fantastic for gaining deep customer insights. It’s been invaluable in highlighting our users' challenges on our website, giving us real-time visuals of how customers interact with our pages. Thanks to its heatmaps and session recordings, we could pinpoint and fix several issues affecting user experience, which we might have otherwise missed. The app also provided detailed data on traffic sources, helping us understand where our visitors are coming from and refining our marketing efforts. Lucky Orange is a must-have for businesses wanting to optimize their Shopify store and improve customer satisfaction.

ELITE CARAT

Oct 27, 2024  on Shopify

Lucky Orange has been a game changer for our website! It’s incredibly helpful to see how visitors interact with our pages in real-time. The heatmaps and session recordings provide so much insight, allowing us to quickly identify what’s working and what needs improvement. I especially like the form analytics; it’s amazing to see where users are dropping off. The only downside is that it can take a bit of time to load occasionally, but that’s just a small hicup. Overall, it's been a valuable addition to our toolkit!

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