Recien comienzo a usarla pero me parece muy valiosa y completa la informacion que brinda de los usuarios!

First day in and I'm impressed. Interface is intuitive and lovely, and the support is great. Most importantly, it does exactly what we were hoping it would and more. I can't help smiling watching real customer sessions - so cool!

Always a pleasure to work with these guys! Prompt replies when I have questions and I really love the tracking and replay Lucky Orange offers. It even can see if somebody added something to they cart.

The app is excellent but I have not yet experienced it's full potential as I am just starting and there is no real traffic yet on the site. But I would like to continue with it going ahead.

It is extremely helpful to see how customers visit my site and understand where I can improve my Shopify store

I'm at the beginning of my business, only a few sales and that's why I'm on the free plan. I fail to follow the steps of visitors because many records are not visible and I fill the limit with some "visitors" without a second of time visiting the site. I try to delete it regularly, but today I didn't have the chance and when I deleted those "visitors" it doesn't show new visitors, it only offers Upgrade - I don't have money for it at the moment, but when sales start, of course I will be on the plan with a larger number of visitors.

This app is amazing, from the dashboard showing how many users are online to new and returning users. The Visitors tab, which tells you more details about users, how many pages they scrolled, and how much time they spent on your store, also tells you the source from which they came.

Heatmaps are an extremely valuable tool, but our previous heat map partner, HotJar, wasn't user friendly. Our Shopify Rep suggested Lucky Orange, which I found incredibly easy to navigate. I'm most interested in analyzing segmented customer behavior (first time customers vs return customers) to help improve our UX. Looking forward to adding this tool to our tech stack.

I'm not sure whats going on but only a couple of seconds of visitors are being captures on my website, but whenever I try watching my own screenshot it is complete. So am not sure if is because they close my website after just a couple of seconds, or the app is just crashing as soon as visitors try to na navigate and click anything. I haven't seen anyone click anything on my website aside from me and shopify support people

We find it impossible to make informed decisions about our customer journey without the proper analytics. That is why we trust Lucky Orange to help us understand our customer's pain points.

This app has been excellent so far! I have been able to help identify short coming on my website in just the 2 days I have used the app fully. Emilia was so helpful with understanding the plans available and how the app works. I recommend this app to anyone that is struggling to understand where the dropoff of sessions is happening. :D Thank you Lucky Orange Team

Jordan was extremely helpful with troubleshooting the issue I was having. Excellent customer service!

Emilia was extremely helpful and gave an excellent overview of different unique features in Lucky Orange that I found to be extremely useful for using into the future. Really excited to continue to use Lucky Orange to better the customer journey!

Lucky orange have been a useful tool to track interactions and behaviour. But there are big improvements that need to be made for the extension to work fully properly.

Emilia was absolutely wonderful - great customer service. The whole team is really working to make us happy. Thank you!

During just the 7 day trial I was able to view recordings of customers navigating my website and create tangible next steps. I realized which apparel designs I should prioritize in restocking first as I saw people were not ordering due to those out of stock sizes. There were pages and link on my site I needed to update with either new products or missing items. I was also able to notice that two of our mug designs were getting more clicks/views than I thought, so I made sure to prioritze their visibility and create more content to promote them and place them top of mind for customers. So many great insights with this app!

Customer service is very responsive. I was able to figure out what was going on with our conversion fairly quickly upon installing. This has given my business such valuable insight.

Great app for new and existing shopify stores. The ability to check customer sessions and reporting does help understand customer behaviour and what we can do to maximize conversion.

So far this app is working pretty well, but I’ve only used it on a site in development. Looking forward to seeing what it can do in live mode.

So far this app has been helpful in identifying areas on the website we need to improve by seeing at what stage do visitors leave our site. I added a second site to Lucky Orange and the Emilia was super patient and helpful with the installation as I was having some difficulty.