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Customer reviews: Lucky Orange Heatmaps & Replay

<h3>What Merchants Think</h3> <p>Merchants generally express positive sentiments towards "Lucky Orange Heatmaps &amp; Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.</p> <h3>Key Strengths</h3> <ul> <li>Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.</li> <li>User-friendly interface that simplifies data interpretation even for beginners.</li> <li>Exceptional customer support and helpful onboarding calls.</li> <li>Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.</li> <li>Effective in identifying problem areas and improving conversion rates.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Technical issues such as incomplete tracking and occasional glitches.</li> <li>Lack of compensation for data loss issues reported by some users.</li> <li>Higher pricing noted as a downside by a few merchants.</li> </ul> <h3>Final Thoughts</h3> <p>"Lucky Orange Heatmaps &amp; Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.</p>

Reviews (1,471)

Overall rating
4.7

What Merchants Think

Merchants generally express positive sentiments towards "Lucky Orange Heatmaps & Replay", highlighting its utility in providing valuable insights into customer behavior. Many appreciate its user-friendly nature, detailed analytics, and excellent customer support. While most feedback is positive, a few users note some technical issues that could be improved.

Key Strengths

  • Comprehensive session recordings and heatmaps that provide deep insights into customer behavior.
  • User-friendly interface that simplifies data interpretation even for beginners.
  • Exceptional customer support and helpful onboarding calls.
  • Valuable features like conversion funnels, checkout analytics, and surveys that aid in optimizing user experience.
  • Effective in identifying problem areas and improving conversion rates.

Common Concerns

  • Technical issues such as incomplete tracking and occasional glitches.
  • Lack of compensation for data loss issues reported by some users.
  • Higher pricing noted as a downside by a few merchants.

Final Thoughts

"Lucky Orange Heatmaps & Replay" is largely well-received by merchants for its powerful analytics capabilities that provide actionable insights into customer behavior, making it a valuable tool for optimizing online stores. Despite a few technical drawbacks and pricing concerns, the combination of strong features and excellent support makes it a highly recommended app for business owners looking to enhance their store's performance.

Kingsmen Premium

Jun 10, 2024  on Shopify

After trying a couple apps this is the best. The heatmaps and replay functionality are the best i've found and very helpful for optimization.

Kaleilehua Designs

Jun 03, 2024  on Shopify

Honestly I am still new to this app and to Shopify. But from what I have experienced so far I am very grateful for lucky orange and the information it can provide me. I rated 5 stars because so far I found it easy to navigate and I am using the free version and finding it working well for my needs. I am looking forward to using it more

Classy Comfort

May 28, 2024  on Shopify

Emilia was super in helping me with my issue. She knew exactly what to do an how to take care of my problem with no issue at all. She explained everything in detail to my understanding. These guys are super an very knowledgeable an know what they're doing. Thank you Emilia!

FOXBOXX

May 28, 2024  on Shopify

Der Einstieg ist sehr einfach und man wird gut geführt. Das simple Handling ist ein großes Plus. Auch installation usw. ist super einfach! Lob dafür! Für eine vollumfassende Auswertung liegen mir noch zu wenige Daten vor, aber ich bin sehr positiv angetan vom Look. Sehr viel besser als Konkurrenzprodukte! Danke und lieben Gruß

Zip2Tax LLC

May 23, 2024  on Shopify

This app is full of good information to track what users are doing on your Web site. And the recordings allow you to see the actual clicks. Very helpful in our continual Web site improvement.

Postique

Apr 26, 2024  on Shopify

Lucky Orange provides great tools to understand customer behavior! It's great to be able to watch website visitor recordings, to make sure everything is working properly on your website :)

Fnac KSA

Apr 25, 2024  on Shopify

Able to view customer behavior individually and as a whole. The app has many unique features which makes it easy to gather customer data. The heatmap feature has many options and is incrediably useful.

Franklin

Apr 23, 2024  on Shopify

This App has been very useful to understand our customers behavior on our website. Analytics are very well detailed. It really helped us out to improve the CRO !

Medix 5.5

Apr 22, 2024  on Shopify

We just launched a new website, and Lucky was sooo helpful in getting key analytics to set us up for success!

Tom Tasty

Apr 18, 2024  on Shopify

I'm a beginner. The app looks great. Installation was easy. Bradley from the customer support team was a big help.

Air Oasis

Apr 17, 2024  on Shopify

Their support staff (Jordan) got our store connected quickly and spent some extra time walking us through all the great features and reports in Lucky Orange. We've used Lucky Orange in the past and were impressed at the improvements they've made since then. We're excited to geek out on all the data now at our fingertips.

Big Boy Toys

Apr 17, 2024  on Shopify

Lucky Orange provides me with valuable insights on customer activities which are so important for making ongoing product and marketing decisions.

Cheap Monopoly Stickers

Apr 15, 2024  on Shopify

Amazing support! Started testing the app yesterday and I'm enjoying it so far. It's awesome to be able to talk to the costumers and watch what they are doing in the page live! That definetely helps a looot! I strongly recommend you give it a try!

Sendr Shop

Apr 07, 2024  on Shopify

The information on the analytics you can get from lucky orange that you can't get from just shopify are awesome. Especially the feature of the heat maps is very unique and very useful.

VEXEL-Baby

Apr 07, 2024  on Shopify

This is a very good app. It helps me a lot to track the movement of my clients on the site and find weaknesses that I can immediately fix for my customers :)

theWatermelon

Apr 04, 2024  on Shopify

Shows so much insights in a very simple and intuitive manner. It exceeds expectations in any possible way. I use it daily and it has become an essential part of how I manage my webshop through analytics.

Matrix Furniture

Apr 04, 2024  on Shopify

A perfect app to keep track of your customers. Helps alot to point out the issues that is causing your customers to leave your site. It works like a cctv cam on your website. The best part is the video recordings and heatmaps so that you know what exactly each customer is doing on your site. Highly recommended!

Unibuto

Apr 04, 2024  on Shopify

Super útil. Tenho acesso a dados que não conseguiria ter em nenhuma outra aplicação. Posso criar perfis de clientes e rever todos os passos no site. Ótimo. Recomendo a todos os profissionais.

FirePit.co.uk

Apr 04, 2024  on Shopify

It works well and is a good app, but it is too expensive at higher page views for us. We just don't get the return from it at higher prices.

il Buco Vita

Apr 03, 2024  on Shopify

Jordan was excellent in guiding me through Lucky Orange features. We are confident they can help us improve our sales and overall website experience.

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