I've been using this app for over three months now. It's a great app with a fast and responsive customer service team ( For example- Tom) . Highly recommended!

⭐️⭐️⭐️⭐️⭐️ A Must-Have for Any Serious E-Commerce Store! Propel Replays is hands down one of the best apps we've added to our store. It’s like having a behind-the-scenes pass to your customer journey—Netflix-style! The ability to watch both live and recorded sessions has been a game changer in uncovering hidden friction points that were silently hurting our conversions. The heatmaps are incredibly insightful, helping us identify what captures attention and what gets ignored, so we can make smarter design decisions that actually boost sales. And the survey feature? Brilliant. We’ve gathered invaluable feedback directly from our shoppers to continuously improve their experience. One of the most underrated (but powerful) features is the IP tracking—we’ve been able to spot and block bots and even competitors clicking on our ads, saving us money and improving ad performance. A huge shoutout to Tom from customer care—he went above and beyond to help us get set up and make the most of all the features. Super responsive, knowledgeable, and genuinely cares about helping you succeed. If you're running an online store and want to grow smarter and faster, Propel Replays is a no-brainer. Highly recommended!

Está aplicación es de las obligatorias para tener en la tienda ya que te permite mostrar en video lo que hace el cliente incluso puedes verlo en directo

great app, works as intended and is easy to track sessions and see what painpoints you might have on your site. I love the heat map and the easy interface,Thanks!

Propel Replay & Session Record has transformed our ability to understand user behavior, providing crystal-clear replays of every interaction. The intuitive interface makes it incredibly easy to filter, search, and analyze sessions in just a few clicks. Real-time insights and heatmaps help us quickly pinpoint usability issues and optimize our workflows.

This app has really helped understand what customers are looking for and any problems they have along the way. It also helps track where customers are coming from.

Really impressed by this app - everything just works and it doesn't seem to impact our site performance or user experience which was always my main concern. The recordings have been incredibly helpful in giving us insight to what changes we need to make and the heatmaps have really helped us realise where our visitors are spending most of their time. We will definitely be moving to a paid tier very soon. The support from the team has been great so far too!

You get what you pay for… Cheap and in turn poor recordings, can’t handle when customers scroll or change links or move the mouse, causes the recordings to glitch all over the place like crazy, making it impossible to detect any issues on your site that other customers may face

We’ve had a great experience with this app so far. It’s intuitive, reliable, and has significantly improved our workflow and customer journey. Everything runs smoother, and our team finds it genuinely useful day-to-day. Highly recommended!

I would recommend this app to anyone. It is a must have for a small business like ours. We check our product and site pages every day and analyze the behavior of our potential customers. It helps us a lot to improve things in real time.