Wir hatten zu Beginn Probleme mit der Sichtbarkeit und der Anzeige der Heatmaps aufgrund unserer Pop-Ups und unserem Cookie Banner. Netterweise haben sich die Entwickler dem Problem direkt angenommen und innerhalb eines Monats ein neues Heatmap System entwickelt, dass uns bereits jetzt sehr weiterhilft! Auch die anderen Features, wie Replays etc. sind sehr anschaulich & hilfreich. Absolute Empfehlung!

Propel Replays has been a great addition to my store. The app is simple to set up, easy to navigate, and very useful for tracking customer interactions. It gives me clear insights that help improve my store’s performance. What stands out most is the support team they respond quickly, are super helpful, and go the extra mile to make sure everything works smoothly. Ryan in particular was great to work with. Highly recommend this app if you want both powerful features and reliable support.

I really like this app! The session replays and heatmaps give me a clear view of how customers interact with my store, and I’ve already spotted areas to improve. The surveys are also a great way to get direct feedback. Setup was quick, the interface is simple, and support is responsive. Highly recommend for anyone looking to boost conversions.

I tested the app and it works really well with my store. It gives clear insights that regular analytics tools can’t provide, and it’s already helping me optimize my customer journey. Highly recommended for any Shopify store looking to improve conversions and user experience. Propel Replay is an excellent tool for understanding not just how many visitors come to your store, but how they actually behave. The session replays and heatmaps make it easy to spot where customers drop off or get stuck, and the survey feature adds valuable direct feedback. The app is simple to set up, and the support team is very responsive and helpful.

The app runs smoothly without noticeable impact on site speed, and the interface makes it straightforward to filter and review recordings. Having actual playback of customer sessions has helped us make evidence-based design and layout changes, improving both engagement and conversion rates. A strong tool for data-driven optimization.

The current version is quite useless and practically impossible to use — the heatmap doesn’t load at all, and the replay only records a few seconds. Customer support mentioned that these issues will be addressed in a future release, but the exact launch date is still unknown. In short, the current version is immature and comes with multiple problems.

Easy to set up and use. The replays are clear and concise. The free plan let's you use the main features and decide if its a good fit. The support team is helpful and responsive.

Great experience with the app so far. Lots of useful information and I'm excited to continue leveraging it and see how it can help with conversion

Really helpful and fast support, very good features, and better price. Considering of buying at the moment, but free plan is very good as well.

Really good app! struggled to get sales and wanted to knows why. and because of the replay feature i can excactly see what people do and why they do it, so i could chance certain things around. Easy 5 stars!

Propel Replay is hands down the best activity recording app available. The customer service is excellent (Tom from customer service is the absolute GOAT!), the platform is simple to use, and it’s incredibly helpful for store development and A/B testing. Even if you only try the free version, download it, you’ll gain valuable insights into how customers interact with your store!

Nice support – Das Team reagiert schnell und hilfsbereit, selbst bei komplexeren Fragen. Die Einrichtung von Propel Replay war unkompliziert, und die Funktionen sind übersichtlich gestaltet. Besonders hilfreich ist, dass ich genau sehen kann, wie Kunden sich im Shop bewegen

I really get a lot from the propel app. The heatmaps and the replay are brilliant - i can see what the customer is up to on my page. plus the support is great

We added a screen-recording tool to our Shopify store, and it completely transformed how we understand user experience. We were able to identify issues, improve navigation, and significantly increase conversions. It provides real, actionable insights that you simply can’t get from standard analytics. Highly recommended for anyone looking to take their store to the next level!

I really like this app, it does everything that it says that it will do, it helped me a lot with the conversion rate on my store because I saw where my store was not converting, this app is definently worth a try!

I like it. It’s a great app to see who your customers are and who’s browsing or snooping around on the website. Nice!

This has been great so far. I’ve tried other apps like luckyorange where you get such a limited free time to try it out. This is excellent for a small business like mine. And they have quick support that are very likeable. I am very happy so far with what they are offering. Would recommend this app over similar ones since it has a great free trial, simple and efficient tools.

Excellent app! So helpful to be able to gain insights to customer behaviour on our website. A must for any ecommerce store. Tom was super helpful! Thank you!

Really helpful app! Watching visitor sessions gave us great insights into how customers navigate the store. It helped us spot issues and improve our checkout flow. The interface is clean and easy to use. Recommended app.

The app is very useful to pinpoint what the visitor journey is. It revealed many weak areas to be addressed for best conversion.