This app was a lifesaver. We caught a user experience issue with color swatches and sizes in the playback. Our conversion rate increased almost immediately after the fix. Thanks for making an easy to use app that does what it says it will do!

No option to remove customers personal data collection. This just adds problems complying with Privacy Policy regulations. Unnecessary when you need just Heatmap & Session recording to observe customer behavior. No need to know customers' name, physical & IP address, phone and web fingerprint. False marketing. Free Sampler membership in the Pricing's options not available after installing the app. Pageviews limit reached right from the start.

Great for getting a look at what shoppers are doing, or not doing. It's been really helpful in getting data to tweak the site design. It works well and it's quick with recorded sessions being available in seconds.

The app works very well, it shows the most we want to see in the active session. What I would suggest or like to be added on is when our clients watch a video that we can see that session too in recording. Overall, it's an amazing app. I recommend !

We came from Lucky Orange and have to say that Propel is miles ahead in quality at much better pricing! Sure, the UI is not as fancy - but it makes up for it in every other facet. Half of our session recordings on Lucky Orange were basically useless due to the app not recording properly. Frustrated at what felt like a waste of money we luckily found Propel. Every session is recorded perfectly and we love that it shows accurate cursor tracing. 10/10 can't recommend this app enough.

Great to see what customers are doing. Also really good support team helped me out in a flash. I like the app.

The app works great and is much more competitively priced than the alternatives. In my experience what makes or breaks an app is the customer service and here it's fast and outstanding. Big thanks to Hernane for dealing with my queries today. Definitely recommend this app.

So far, very impressed. Wish I can download videos, or analyze with AI, but I'm sure that's coming next.

The support team is incredibly helpful and responsive! They solved my issue within minutes and were super friendly throughout the process. The tool itself is easy to use and provides valuable insights for my Shopify store. Highly recommended to anyone looking to improve their user experience. Keep up the great work!

Best free tier of all the apps, UX is convenient, and especially post customer events, hotjar and microsoft clarity have been a nightmare to setup making this much much more convenient.

The app allows me to track what I need to improve on in my store. The customer service is also amazing!

Easy to use and perfect for small shops like mine. It's a cool and insightful way to track how the shop is performing.

I can’t say enough good things about the support team behind this app! Their response was super fast, friendly, and efficient. It’s clear they genuinely care about their users. Honestly, this kind of service is rare these days. Highly recommend the app and the team behind it!

I absolutely recommends this app to whomever is selling online. And the customer is pretty great too. Tom was really helpful in solving my issue in a matter of minutes. Thanks Tom for the wonderful customer service.

I just installed so for now I will just comment that it was incredibly easy to install, it seems easy to use, and the customer service has been fantastic.

I like how detailed it is and how it lets me know what customers like and want and where they are from, this helps a lot in my opinion.

Super simple to use! The free plan is a huge help for small stores, especially during the testing phase. And big thanks to Tom for increasing the pageview limit. If you’re looking for a replay session app, this is the one!

Super easy to use app and the insights it offers are great. Definitely recommend to all store owners. I personally love the live session recordings that enable us store owners to understand how customers shop.

Support is top notch and I love being able to view in real time where my customers are getting stuck or missing key points on our customer journey. Easy to install, no noticeable impact to site speed, this is a great tool for your store!

Muy contento con el servicio porque tuve un problema con la facturación y lo arreglaron en un par de días. Así sí. Gracias!