The support team is incredibly helpful and responsive! They solved my issue within minutes and were super friendly throughout the process. The tool itself is easy to use and provides valuable insights for my Shopify store. Highly recommended to anyone looking to improve their user experience. Keep up the great work!

Best free tier of all the apps, UX is convenient, and especially post customer events, hotjar and microsoft clarity have been a nightmare to setup making this much much more convenient.

The app allows me to track what I need to improve on in my store. The customer service is also amazing!

Easy to use and perfect for small shops like mine. It's a cool and insightful way to track how the shop is performing.

I can’t say enough good things about the support team behind this app! Their response was super fast, friendly, and efficient. It’s clear they genuinely care about their users. Honestly, this kind of service is rare these days. Highly recommend the app and the team behind it!

I absolutely recommends this app to whomever is selling online. And the customer is pretty great too. Tom was really helpful in solving my issue in a matter of minutes. Thanks Tom for the wonderful customer service.

I just installed so for now I will just comment that it was incredibly easy to install, it seems easy to use, and the customer service has been fantastic.

I like how detailed it is and how it lets me know what customers like and want and where they are from, this helps a lot in my opinion.

Super simple to use! The free plan is a huge help for small stores, especially during the testing phase. And big thanks to Tom for increasing the pageview limit. If you’re looking for a replay session app, this is the one!

Super easy to use app and the insights it offers are great. Definitely recommend to all store owners. I personally love the live session recordings that enable us store owners to understand how customers shop.

Support is top notch and I love being able to view in real time where my customers are getting stuck or missing key points on our customer journey. Easy to install, no noticeable impact to site speed, this is a great tool for your store!

Muy contento con el servicio porque tuve un problema con la facturación y lo arreglaron en un par de días. Así sí. Gracias!

This app works great, helps me analyse how the customer is behaving on my store and where my funnel is lacking. By watching session videos I'm able to take corrective measures to improve conversions. Also, support is really responsive they help you out in case you get any issue or have a query. Very prompt service!

The application is quite good, the customer service is perfect, they help you and give you a quick solution. It would be nice if the page could be translated into languages other than English.

Propel Replay works great! The support I have received has been quick and very helpful. I was searching for a replay app so that I could disable Vitals and save money and that's what I will be doing now! Thanks

So far i have gotten no issues. The replays are really on point and very user friendly application. I highly recommend it!

Great app! It has allowed me to make the accurate optimisations to my store pages based on real data. Eliminates all the guessing and reduces the amount of trial and errors needed.

This would go down as one of the worst apps ever due to the customer support lying to me, I just got accidentally charged for 2 apps but after contacting their customer support I got refunded even though my trial period was over, I remember last week when same thing happened with this app the customer support guy lied to me that there was no refund option and made me switch to another plan with no refund option, plus once u re-installl the app your subscription would be gone

The application is easy to use. Good recording of customer behavior, but they are still developing to improve these features. I can recommand.

great to find out about potential flaws of the website and exit points of your customers, can recommend especially if you are unsure why you are not converting