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Customer reviews: Propel Replay & Session Record

Reviews (680)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive opinion about "Propel Replay & Session Record". Many appreciate its user-friendliness and effectiveness in providing insights into customer behavior. The app is frequently praised for its competitive pricing and excellent customer support, which many find responsive and helpful. Nonetheless, there are some concerns regarding data privacy and feature limitations.

Key Strengths

  • Ease of use and intuitive interface
  • Valuable insights into customer behavior and website performance
  • Responsive and helpful customer support team
  • Competitive pricing with an attractive free tier
  • Accurate and fast session recordings
  • Effective platform for improving website user experience

Common Concerns

  • Issues with data privacy and personal data collection
  • False advertising about free trial inclusions
  • Limitations in current features, such as lack of video download or AI analysis
  • Some concerns about the interface requiring frequent navigation for session control

Final Thoughts

"Propel Replay & Session Record" is a well-regarded tool among Shopify merchants for understanding customer interactions. While it excels in user experience insights and responsive support, it faces criticism about privacy management and feature constraints. It remains an essential tool for many online businesses looking to optimize their sites, especially those who prioritize customer service and affordability.

Elumiere

Oct 11, 2024  on Shopify

I’m really impressed with the team at Propel Replay & Session Record and their service. The app captures website visitors perfectly and provides valuable insights into their behavior, which has been incredibly helpful in improving our offering. A special shoutout to Leo, who was always helpful, knowledgeable, and friendly. He answered all our questions quickly and clearly, and provided excellent support throughout the process. Highly recommended!

Bloesi

Oct 11, 2024  on Shopify

very good application with a very easy-to-use interface. very responsive customer service and everything works perfectly. thank you.

klaniko

Oct 09, 2024  on Shopify

This is a very necessary app for Shopify, as it gives you the ability to improve the customer experience on your site. It also helps you make important decisions to take your business to the next level. Thank you for this opportunity.

Unpawsd

Oct 08, 2024  on Shopify

For the free trial it works pretty well, it is helpful to understand a bit better your customers interaction with you website.

kips

Oct 07, 2024  on Shopify

Very interesting insights! Easy to use. Actually we were a bit shocked that this is even possible :D

CoffeeVends

Oct 06, 2024  on Shopify

Very useful app that allows to see where customers are clicking or viewing on your site. Works a treat when used alongside Microsoft Clarity but this will be my new go to! (Also free up to a certain amount of pages so can't go wrong!)

Oh La La Cheri

Oct 02, 2024  on Shopify

Great support!!! I have been using LO and HJ and finally had enough... so far so good. Set up was great bc support helped me through. so easy didn't even need a demo. 5 STARS

Wondrya

Sep 29, 2024  on Shopify

Application très efficace, l'enregistrement est très précis et fluide par rapport à d'autres apps.

My Store

Sep 29, 2024  on Shopify

I've been using Propel Replays & Surveys for a while now, and it has been an absolute game changer for my business. The platform is user-friendly and allows me to easily gather valuable customer insights through surveys and analyze user behavior with replays. The ability to watch how visitors interact with my website has given me incredible clarity on what improvements are needed. The support team has been fantastic, always responsive and ready to help whenever I have questions. Overall, Propel Replays & Surveys has proven to be an essential tool in driving better user engagement and optimizing my business strategies. Highly recommended!

Benty Flowers

Sep 27, 2024  on Shopify

The Propel Replay & Session Record app has been a fantastic tool for my business. It's extremely helpful in analyzing customer interactions and understanding how they navigate my website. The insights it provides allow me to improve the overall user experience, which has been great for optimizing my sales process. The app is easy to use, and the free recording space has been a generous addition. I highly recommend it to other Shopify store owners who want to enhance their customer engagement and website performance.

PINK SKY SPARKLE

Sep 27, 2024  on Shopify

I have not had this app downloaded for long, but it has already been useful for seeing how customers interact with my shop. Customer service is fast, polite and very helpful.

DELSEY(デルセー) 公式ショップ 本店

Sep 25, 2024  on Shopify

Just testing the trail version. Customer Support was very helpful. Excited to get the heatmap results

Elluence.com

Sep 24, 2024  on Shopify

I love Propel Replay! It’s super easy to use and gives me valuable insights into customer behavior. The session recordings have helped me identify areas to improve my store. Highly recommend it to any Shopify owner looking to enhance their shop!

Lusso e Pelle

Sep 20, 2024  on Shopify

Highly recommend. Love you can filter different stages of the sales funnel. Like add to cart for example.

Wrapgrade

Sep 19, 2024  on Shopify

Good recording app! We changed from another recording app because it terminated the service. But this app seems to be much better. Easy to use. It also has a survey feature, good to take a small survey.

Stefan Thomas

Sep 17, 2024  on Shopify

Does what it says, got 1500 sessions free by verifying my store. Very useful. I would recommend this to any people trying to get more insight into customer activity.

LOADED

Sep 17, 2024  on Shopify

01. Easy to use; 02. It brings key value for us to analyze user experience and improve our service. 03. Fair price

Riveau

Sep 11, 2024  on Shopify

Awesome app! These guys rock and this allows such a more in-depth view of what's going on with customer behavior. Highly recommend!

Aurea

Sep 10, 2024  on Shopify

It is helpful to understand user journey & really helpful in understanding what areas of landing page to focus on for improvements

Home n Earth

Sep 09, 2024  on Shopify

It's a very good app to get the detailed analytics of what users are doing on store. Very helpful in marketing and it's economical too in comparison to competitors.

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