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Customer reviews: Propel Replay & Session Record

Reviews (632)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive opinion about "Propel Replay & Session Record". Many appreciate its user-friendliness and effectiveness in providing insights into customer behavior. The app is frequently praised for its competitive pricing and excellent customer support, which many find responsive and helpful. Nonetheless, there are some concerns regarding data privacy and feature limitations.

Key Strengths

  • Ease of use and intuitive interface
  • Valuable insights into customer behavior and website performance
  • Responsive and helpful customer support team
  • Competitive pricing with an attractive free tier
  • Accurate and fast session recordings
  • Effective platform for improving website user experience

Common Concerns

  • Issues with data privacy and personal data collection
  • False advertising about free trial inclusions
  • Limitations in current features, such as lack of video download or AI analysis
  • Some concerns about the interface requiring frequent navigation for session control

Final Thoughts

"Propel Replay & Session Record" is a well-regarded tool among Shopify merchants for understanding customer interactions. While it excels in user experience insights and responsive support, it faces criticism about privacy management and feature constraints. It remains an essential tool for many online businesses looking to optimize their sites, especially those who prioritize customer service and affordability.

Elluence.com

Sep 24, 2024  on Shopify

I love Propel Replay! It’s super easy to use and gives me valuable insights into customer behavior. The session recordings have helped me identify areas to improve my store. Highly recommend it to any Shopify owner looking to enhance their shop!

Lusso e Pelle

Sep 20, 2024  on Shopify

Highly recommend. Love you can filter different stages of the sales funnel. Like add to cart for example.

Wrapgrade

Sep 19, 2024  on Shopify

Good recording app! We changed from another recording app because it terminated the service. But this app seems to be much better. Easy to use. It also has a survey feature, good to take a small survey.

Stefan Thomas

Sep 17, 2024  on Shopify

Does what it says, got 1500 sessions free by verifying my store. Very useful. I would recommend this to any people trying to get more insight into customer activity.

LOADED

Sep 17, 2024  on Shopify

01. Easy to use; 02. It brings key value for us to analyze user experience and improve our service. 03. Fair price

Riveau

Sep 11, 2024  on Shopify

Awesome app! These guys rock and this allows such a more in-depth view of what's going on with customer behavior. Highly recommend!

Aurea

Sep 10, 2024  on Shopify

It is helpful to understand user journey & really helpful in understanding what areas of landing page to focus on for improvements

Home n Earth

Sep 09, 2024  on Shopify

It's a very good app to get the detailed analytics of what users are doing on store. Very helpful in marketing and it's economical too in comparison to competitors.

The Crystal Co

Sep 05, 2024  on Shopify

Very good app, easy to use and really nice to be able to see the behaviour of customers on your website. Helps to see which products are popular and if any errors occur. A valued tool that I use everyday. Also for the amount of page views you get, the price is very reasonable compared to other apps.

TechToast

Sep 04, 2024  on Shopify

Awesome quality, and amazing replay quantity. I have a larger store with 500-1000 visits per day, and most other recording apps could not accommodate that volume

Soulscape

Sep 03, 2024  on Shopify

Works well for session recordings. Plus, you get the first 1'500 recordings for free. Much recommend.

Wanderlust Gears

Aug 28, 2024  on Shopify

The app works perfectly and it's not just a session record app, it also have many function like heatmap, survey, analytics and it's free!! Highly recommend!

Tull MD, LLC

Aug 25, 2024  on Shopify

Just installed this. Looks like it will be very helpful! And the service team representative I worked with was very helpful.

VitalVirtue

Aug 25, 2024  on Shopify

Very good for recording customer behavior to see what the card value was or simply to know what the customer was doing on the website before he/she left or proceeded to the checkout. Certainly better then other recording app like LuckyOrange for example. Customer Service is also very nice altough mostly AI. All in all a very solid App that can help you diagnose and analyze customer behavior very well.

Merry Bath

Aug 19, 2024  on Shopify

The best replay app on Shopify. I tried a few others before but they were not even close to this one. Easy to set it up, replay, and I appreciate the recap emails. Support is outstanding.

Pick N' Rock

Aug 11, 2024  on Shopify

Juste parfaite, rien à dire avec un forfait gratuit, on peut voir les actions des utilisateurs et on se rend compte que Shopify nous cache des stats!

Edelmanwatches

Aug 11, 2024  on Shopify

Ik kan door de replays zien welke producten er veel worden bekeken in mijn winkel waardoor ik mijn voorraad gericht kan inkopen!

Quickbuybargains

Aug 07, 2024  on Shopify

This is good to keep an eye on people who access your website such as mine to see any problems that occur when no one reports it

LECATONA

Aug 06, 2024  on Shopify

A very great app to understand customer behavior and increase sales. Everything works smoothly and the app is also easy to use.

Desk-mats.co.uk

Aug 05, 2024  on Shopify

Great easy to use app, I have it installed on all our websites to monitor any issues. Really has helped out fix any product or discount issues

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