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Customer reviews: Propel Replay & Session Record

Reviews (632)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive opinion about "Propel Replay & Session Record". Many appreciate its user-friendliness and effectiveness in providing insights into customer behavior. The app is frequently praised for its competitive pricing and excellent customer support, which many find responsive and helpful. Nonetheless, there are some concerns regarding data privacy and feature limitations.

Key Strengths

  • Ease of use and intuitive interface
  • Valuable insights into customer behavior and website performance
  • Responsive and helpful customer support team
  • Competitive pricing with an attractive free tier
  • Accurate and fast session recordings
  • Effective platform for improving website user experience

Common Concerns

  • Issues with data privacy and personal data collection
  • False advertising about free trial inclusions
  • Limitations in current features, such as lack of video download or AI analysis
  • Some concerns about the interface requiring frequent navigation for session control

Final Thoughts

"Propel Replay & Session Record" is a well-regarded tool among Shopify merchants for understanding customer interactions. While it excels in user experience insights and responsive support, it faces criticism about privacy management and feature constraints. It remains an essential tool for many online businesses looking to optimize their sites, especially those who prioritize customer service and affordability.

GreenLifeHuman Emporium

Jul 31, 2024  on Shopify

Best App to keep track of your visitors...Clean Cut and easy to use... and their customer service is super excellent! Highly Recommended !!! Thank you Tom for helping me today.

My Store

Jul 29, 2024  on Shopify

This is an amazing app, it will help you boost sales like crazy. And their support service is awesome.

NOVALIYA

Jul 29, 2024  on Shopify

Recordings are published fast and accurate. Everything works perfect for tracking interactions and behaviour. Interface is easy to navigate and the overall experience is great.

OMIWAY

Jul 28, 2024  on Shopify

I have found this tool to be incredibly useful in understanding user behavior on my website. It provides detailed insights into the pages visitors land on and their subsequent actions, which has been invaluable in identifying and resolving various issues. Additionally, the support team has been exceptionally responsive and helpful whenever I've had questions.

Handy Beach Goods

Jul 25, 2024  on Shopify

I love this app, great replays and summary of activity on our site. This was the first time we really were seeing our site from the point of view of our customers and it was eye opening. You'll get lots of takeaways and ideas for optimization by using this app.

Quickbuybargains

Jul 21, 2024  on Shopify

This is good to keep an eye on people who access your website such as mine (Quickbuybargains.com) to see any problems that occur when no one reports it

Switchback Cycling

Jul 18, 2024  on Shopify

Tom from Philippines was great. After install I received an error and he resolved it very quickly. Excited to use the app. Thanks.

Begonia & Bench

Jul 16, 2024  on Shopify

This app provides me the view I've been missing, and has greatly helped us see what customer experience on our website is like.

MacGregor and MacDuff

Jul 15, 2024  on Shopify

Had a question as soon as i installed the app and support were able to help me straight away. Great service so far.

Layer Forge

Jul 15, 2024  on Shopify

This app has already helped me to identify pain points for my customers when they visit my website. The recording has a high fps and shows where the customers click as they navigate. It also provides a huge library of saved recording and an analytics page to see relevant data. I am currently on the free plan and it's doing everything I need it to do, and as my business grows I will continue to use this app. It's been great so far the the customer service has been excellent.

GEMBAR

Jul 15, 2024  on Shopify

We just started a new stored and unfortunately still on budget, but its great to see recordings because we can check if there are some problems with website and make it better! Great app!

Liptastic

Jul 14, 2024  on Shopify

It’s a great app and it improves conversion. You’ll be able to track all activity on your website and see what you can improve / change so you can generate more customers.

SimplerThings

Jul 09, 2024  on Shopify

Great app... gives a lot of insight how the lead was generated... like the source....and tells about the amount of add to carts... super useful insights! check it out!

Hydrogen Water 4U

Jul 07, 2024  on Shopify

Day 1 with app, so far so good. Easy to set up, I tested it and it worked, Tom on support chat was helpful. NOWWWW let's see if we can collect some data and help mu store convert! I will be back with more feedback

NeuroSleep

May 29, 2024  on Shopify

I REALLY LOVED HOW ACCURATE THE SERVICE IS, and also when asking for feedbacks support team replies very fast and fix any problems you face! Very satisfied !

mutta.

May 25, 2024  on Shopify

The support is fast and the cost for the features is low, making it a highly recommended application. I plan to use it again in the future.

Muses Of Bohemia

Apr 29, 2024  on Shopify

I've recently started using Propel Replay & Session Record for monitoring my website traffic, and it's been incredibly insightful. This tool lets me see exactly how visitors navigate my site—what they click, how long they stay on each page, and where they seem to hesitate or drop off. It's super user-friendly, making it easy to set up and start tracking right away. The playback feature is a standout, as it shows visitor interactions in real time, giving me a clear view of user behavior. This has been crucial for optimizing my website layout and improving user experience based on actual visitor actions. Also, whenever I've needed a bit of extra help, the customer support has been responsive and helpful. Overall, Propel Replay & Session Record has made a significant impact on how I understand and improve my website, making it a vital tool for anyone serious about maximizing their site's effectiveness.

The Green Co.

Apr 23, 2024  on Shopify

Fantastic customer service, very fast response time, sorted my problem within 15 minutes. Friendly staff and very helpful app.

Lisa Blount Photography

Apr 08, 2024  on Shopify

This tool has been very helpful to see what pages people are landing on and what their actions are. It has helped me to problem solve a few issues. Also, their support staff was super helpful when I had a question.

A Meaningful Mood

Apr 08, 2024  on Shopify

I LOVE this app! If you're wondering if you should install it, the answer is yes! This app helps me to literally see the customer journey and where we can improve our website to reduce lost sales on our site - be it page loading speeds, errors incurred, site navigation, popular and unpopular products. I wish I would've installed it sooner. Also, the customer service is top tier. They were able to assist me in my inquiry in minutes. I'm so glad to have found this app and will recommend it to others.

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