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Customer reviews: Propel Replay, Survey, Heatmap

Reviews (438)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive opinion about "Propel Replay & Session Record". Many appreciate its user-friendliness and effectiveness in providing insights into customer behavior. The app is frequently praised for its competitive pricing and excellent customer support, which many find responsive and helpful. Nonetheless, there are some concerns regarding data privacy and feature limitations.

Key Strengths

  • Ease of use and intuitive interface
  • Valuable insights into customer behavior and website performance
  • Responsive and helpful customer support team
  • Competitive pricing with an attractive free tier
  • Accurate and fast session recordings
  • Effective platform for improving website user experience

Common Concerns

  • Issues with data privacy and personal data collection
  • False advertising about free trial inclusions
  • Limitations in current features, such as lack of video download or AI analysis
  • Some concerns about the interface requiring frequent navigation for session control

Final Thoughts

"Propel Replay & Session Record" is a well-regarded tool among Shopify merchants for understanding customer interactions. While it excels in user experience insights and responsive support, it faces criticism about privacy management and feature constraints. It remains an essential tool for many online businesses looking to optimize their sites, especially those who prioritize customer service and affordability.

Music Escapades Shoppe

Jul 09, 2025  on Shopify

Excellent app! So helpful to be able to gain insights to customer behaviour on our website. A must for any ecommerce store. Tom was super helpful! Thank you!

PHAVIX

Jul 09, 2025  on Shopify

Really helpful app! Watching visitor sessions gave us great insights into how customers navigate the store. It helped us spot issues and improve our checkout flow. The interface is clean and easy to use. Recommended app.

Slater Studio

Jul 05, 2025  on Shopify

This app is awesome! Works great. Being able to watch replays on my site is a game-changer.

InstaIDPhoto

Jul 02, 2025  on Shopify

The app is very useful to pinpoint what the visitor journey is. It revealed many weak areas to be addressed for best conversion.

Aircraft Shop Supply

Jul 02, 2025  on Shopify

El mejor soporte, te contestan en el momento, son amables, siempre buscan ayudarte. La app tiene su versión gratuita que te permite ver sesiones en vivo, errores 404 y más.

Lauredi

Jul 01, 2025  on Shopify

Very good app, helped see some issues in my funnel, add content, and detect "fraudulent" visits

Mum&Choupinou

Jun 30, 2025  on Shopify

Merci Tom. Il a été réactif et très gentil. J'utilise l'appli depuis peu et j'aime bien ses fonctionnalités.

FaithNY

Jun 30, 2025  on Shopify

Love this app and the support is even better very quick easy to understand and helpful thumbs up from me Tom is the best

The Alchemedic

Jun 30, 2025  on Shopify

Sticky México

Jun 28, 2025  on Shopify

The app is great to either start a web page or when you re design.

Degleri

Jun 28, 2025  on Shopify

AquaLifeScape

Jun 27, 2025  on Shopify

Sehr hilfreiche App zur Analyse des Nutzerverhaltens. Die Replays helfen uns, Kaufabbrüche besser zu verstehen und Optimierungspotenziale im Shop gezielt zu erkennen. Klare Empfehlung für jeden, der Conversion-Optimierung ernst nimmt.

ei-nzigartig

Jun 27, 2025  on Shopify

Ich bin wirklich begeistert. Musste mich zwar erst ein wenig damit beschäftigen, aber der support ist schnell und kompetent und es ist echt spannend zu sehen, wie meine Kunden den shop sehen! Muss man haben!

Vac Pack

Jun 27, 2025  on Shopify

This app is the best. whenever I've got an issue, if there is an offer on. The team is always helpful. it shows everything i want it to for each visitor. will be using this on all future stores.

Hops & Pops

Jun 27, 2025  on Shopify

Its the best session recording app on Shopify. It records UTM tags and referrer which even google analytics misses. It accurately shows all sessions of a visitor over multiple days, super useful for knowing from which campaign the first visit came from. 100% recommended.

IMHaus

Jun 26, 2025  on Shopify

First impresions, really good so far :)

OriHErb

Jun 25, 2025  on Shopify

Wir nutzen diese App schon länger und für diverse Stores. Die Bedienung ist sehr intuitiv. Die Replays und die dazugehörigen Funktionen helfen uns bei der Analyse der Kundenverhalten. Wir konnten dadurch schon Optimierungen vornehmen, welche mehr Sales generierten. Und das beste ist der kostenlose Plan. Klare Empfehlung.

Puraszapas

Jun 25, 2025  on Shopify

These are the first few hours I've been using it, and I'm enjoying seeing my clients' behavior to see what changes I can make. If it continues to be useful, I'll definitely purchase a paid plan.

FLOW Compression

Jun 24, 2025  on Shopify

We started using Propel Replay about a month ago, and it’s already become one of our go-to tools for optimizing our website. The session replays are incredibly detailed, with smooth playback, accurate mouse tracking, and heatmaps that actually help pinpoint where users drop off or get stuck.

iJay Backdrops

Jun 24, 2025  on Shopify

Great service, easy to use and install. Real time recording, with important user information

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