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Customer reviews: Propel Replay, Survey, Heatmap

Develop by Shopify

Reviews (427)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive opinion about "Propel Replay & Session Record". Many appreciate its user-friendliness and effectiveness in providing insights into customer behavior. The app is frequently praised for its competitive pricing and excellent customer support, which many find responsive and helpful. Nonetheless, there are some concerns regarding data privacy and feature limitations.

Key Strengths

  • Ease of use and intuitive interface
  • Valuable insights into customer behavior and website performance
  • Responsive and helpful customer support team
  • Competitive pricing with an attractive free tier
  • Accurate and fast session recordings
  • Effective platform for improving website user experience

Common Concerns

  • Issues with data privacy and personal data collection
  • False advertising about free trial inclusions
  • Limitations in current features, such as lack of video download or AI analysis
  • Some concerns about the interface requiring frequent navigation for session control

Final Thoughts

"Propel Replay & Session Record" is a well-regarded tool among Shopify merchants for understanding customer interactions. While it excels in user experience insights and responsive support, it faces criticism about privacy management and feature constraints. It remains an essential tool for many online businesses looking to optimize their sites, especially those who prioritize customer service and affordability.

The Hot Thread

Oct 21, 2025  on Shopify

Liam & Ivy

Oct 21, 2025  on Shopify

its an amazing app if you want to track your customers

Mauzek

Oct 15, 2025  on Shopify

very good app, really gives some decent insights and very easy to install. It works very well.

Le Marché de Bibi

Oct 09, 2025  on Shopify

Very good experience so far. The support is reactive and the interface clear.

MangoIllustrated

Oct 08, 2025  on Shopify

AlphaMan

Oct 07, 2025  on Shopify

I think this app is amazing! The support team is super responsive whenever there’s a problem. It’s an essential tool for accurately tracking visits and making improvements to your store.

Casa de Cumpărături

Oct 06, 2025  on Shopify

Really helpful and easy to use! Propel Replays has helped me understand exactly what my visitors do on my store. I can see where they scroll, click, or leave — and that made it much easier to fix issues and improve my pages. The app is simple, clean, and works great. Also, the support team is super quick and friendly. Highly recommend it to anyone who wants to increase conversions and get real insights about their customers!

elina

Oct 04, 2025  on Shopify

The overall setup has been super simple, only just installed today, but excited to see what kind of data comes from it

LUMEA Fashion

Oct 03, 2025  on Shopify

Good support! Very helpful

Teachly Shop

Oct 02, 2025  on Shopify

Wir hatten zu Beginn Probleme mit der Sichtbarkeit und der Anzeige der Heatmaps aufgrund unserer Pop-Ups und unserem Cookie Banner. Netterweise haben sich die Entwickler dem Problem direkt angenommen und innerhalb eines Monats ein neues Heatmap System entwickelt, dass uns bereits jetzt sehr weiterhilft! Auch die anderen Features, wie Replays etc. sind sehr anschaulich & hilfreich. Absolute Empfehlung!

Nova Electronics

Sep 27, 2025  on Shopify

Propel Replays has been a great addition to my store. The app is simple to set up, easy to navigate, and very useful for tracking customer interactions. It gives me clear insights that help improve my store’s performance. What stands out most is the support team they respond quickly, are super helpful, and go the extra mile to make sure everything works smoothly. Ryan in particular was great to work with. Highly recommend this app if you want both powerful features and reliable support.

ABBA Collectibles

Sep 21, 2025  on Shopify

Great customer support!

Ballonnenshop.nl

Sep 21, 2025  on Shopify

Great app!

Zekira

Sep 17, 2025  on Shopify

I really like this app! The session replays and heatmaps give me a clear view of how customers interact with my store, and I’ve already spotted areas to improve. The surveys are also a great way to get direct feedback. Setup was quick, the interface is simple, and support is responsive. Highly recommend for anyone looking to boost conversions.

MS StyleHaven

Sep 14, 2025  on Shopify

I tested the app and it works really well with my store. It gives clear insights that regular analytics tools can’t provide, and it’s already helping me optimize my customer journey. Highly recommended for any Shopify store looking to improve conversions and user experience. Propel Replay is an excellent tool for understanding not just how many visitors come to your store, but how they actually behave. The session replays and heatmaps make it easy to spot where customers drop off or get stuck, and the survey feature adds valuable direct feedback. The app is simple to set up, and the support team is very responsive and helpful.

lumibee.online

Sep 13, 2025  on Shopify

The app runs smoothly without noticeable impact on site speed, and the interface makes it straightforward to filter and review recordings. Having actual playback of customer sessions has helped us make evidence-based design and layout changes, improving both engagement and conversion rates. A strong tool for data-driven optimization.

SparkrLabs

Sep 08, 2025  on Shopify

Love the experience. It's better than other apps I tried! 10/10 Support, 10/10 features.

Clever Housewife Digital

Sep 08, 2025  on Shopify

Easy to set up and use. The replays are clear and concise. The free plan let's you use the main features and decide if its a good fit. The support team is helpful and responsive.

EIM Technology (EVO-IN-MOTION Technology Ltd.)

Sep 04, 2025  on Shopify

Mighty Mejdool

Aug 30, 2025  on Shopify

Great experience with the app so far. Lots of useful information and I'm excited to continue leveraging it and see how it can help with conversion

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