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Customer reviews: Propel Replay & Session Record

Reviews (415)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive opinion about "Propel Replay & Session Record". Many appreciate its user-friendliness and effectiveness in providing insights into customer behavior. The app is frequently praised for its competitive pricing and excellent customer support, which many find responsive and helpful. Nonetheless, there are some concerns regarding data privacy and feature limitations.

Key Strengths

  • Ease of use and intuitive interface
  • Valuable insights into customer behavior and website performance
  • Responsive and helpful customer support team
  • Competitive pricing with an attractive free tier
  • Accurate and fast session recordings
  • Effective platform for improving website user experience

Common Concerns

  • Issues with data privacy and personal data collection
  • False advertising about free trial inclusions
  • Limitations in current features, such as lack of video download or AI analysis
  • Some concerns about the interface requiring frequent navigation for session control

Final Thoughts

"Propel Replay & Session Record" is a well-regarded tool among Shopify merchants for understanding customer interactions. While it excels in user experience insights and responsive support, it faces criticism about privacy management and feature constraints. It remains an essential tool for many online businesses looking to optimize their sites, especially those who prioritize customer service and affordability.

Atelier Yuchi

May 21, 2025  on Shopify

I've been using this app for over three months now. It's a great app with a fast and responsive customer service team ( For example- Tom) . Highly recommended!

Gaia Ceramica

May 21, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ A Must-Have for Any Serious E-Commerce Store! Propel Replays is hands down one of the best apps we've added to our store. It’s like having a behind-the-scenes pass to your customer journey—Netflix-style! The ability to watch both live and recorded sessions has been a game changer in uncovering hidden friction points that were silently hurting our conversions. The heatmaps are incredibly insightful, helping us identify what captures attention and what gets ignored, so we can make smarter design decisions that actually boost sales. And the survey feature? Brilliant. We’ve gathered invaluable feedback directly from our shoppers to continuously improve their experience. One of the most underrated (but powerful) features is the IP tracking—we’ve been able to spot and block bots and even competitors clicking on our ads, saving us money and improving ad performance. A huge shoutout to Tom from customer care—he went above and beyond to help us get set up and make the most of all the features. Super responsive, knowledgeable, and genuinely cares about helping you succeed. If you're running an online store and want to grow smarter and faster, Propel Replays is a no-brainer. Highly recommended!

SUPERCBD

May 21, 2025  on Shopify

Está aplicación es de las obligatorias para tener en la tienda ya que te permite mostrar en video lo que hace el cliente incluso puedes verlo en directo

Pure Stream

May 19, 2025  on Shopify

easy to use

Solarity Labs

May 17, 2025  on Shopify

great app, works as intended and is easy to track sessions and see what painpoints you might have on your site. I love the heat map and the easy interface,Thanks!

Best Deals UK

May 16, 2025  on Shopify

Always use this for my stores perfect to watch the attitudes of the customers.

Shell Design Boutique

May 16, 2025  on Shopify

It's working well so far. Thanks!

Suma Performance

May 15, 2025  on Shopify

just started using it and it has been really helpful in understanding the customers' journeys

charmia

May 15, 2025  on Shopify

LOVE IT

Phosphopure Inc

May 14, 2025  on Shopify

Propel Replay & Session Record has transformed our ability to understand user behavior, providing crystal-clear replays of every interaction. The intuitive interface makes it incredibly easy to filter, search, and analyze sessions in just a few clicks. Real-time insights and heatmaps help us quickly pinpoint usability issues and optimize our workflows.

murke

May 13, 2025  on Shopify

Really good app to understand your client, to find mistakes in website

Infinity TCG

May 13, 2025  on Shopify

Great way to see your customers interactions with your store!

Cwkwrench

May 12, 2025  on Shopify

This app has really helped understand what customers are looking for and any problems they have along the way. It also helps track where customers are coming from.

Marqforde Aerospace

May 11, 2025  on Shopify

Really impressed by this app - everything just works and it doesn't seem to impact our site performance or user experience which was always my main concern. The recordings have been incredibly helpful in giving us insight to what changes we need to make and the heatmaps have really helped us realise where our visitors are spending most of their time. We will definitely be moving to a paid tier very soon. The support from the team has been great so far too!

SmileNAU

May 07, 2025  on Shopify

Great app, works good

Mergilo

May 07, 2025  on Shopify

Easy to set up, smooth to use, and the support team is quick and friendly. Highly recommend!

ReLuxe Room

May 07, 2025  on Shopify

We’ve had a great experience with this app so far. It’s intuitive, reliable, and has significantly improved our workflow and customer journey. Everything runs smoother, and our team finds it genuinely useful day-to-day. Highly recommended!

CARLOMAR

Apr 30, 2025  on Shopify

so far it's been a very useful app with great support!

Tailsprouts

Apr 28, 2025  on Shopify

This app helps me a lot

Pure Elements Naturkosmetik

Apr 25, 2025  on Shopify

I would recommend this app to anyone. It is a must have for a small business like ours. We check our product and site pages every day and analyze the behavior of our potential customers. It helps us a lot to improve things in real time.

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