Reviews: Propel Replay & Session Record

Customer reviews: Propel Replay, Survey, Heatmap

Reviews (450)

Overall rating

4.9

5

448
4

12
3

1
2

1
1

7

What Merchants Think

Merchants generally have a positive opinion about "Propel Replay & Session Record". Many appreciate its user-friendliness and effectiveness in providing insights into customer behavior. The app is frequently praised for its competitive pricing and excellent customer support, which many find responsive and helpful. Nonetheless, there are some concerns regarding data privacy and feature limitations.

Key Strengths

Ease of use and intuitive interface
Valuable insights into customer behavior and website performance
Responsive and helpful customer support team
Competitive pricing with an attractive free tier
Accurate and fast session recordings
Effective platform for improving website user experience

Common Concerns

Issues with data privacy and personal data collection
False advertising about free trial inclusions
Limitations in current features, such as lack of video download or AI analysis
Some concerns about the interface requiring frequent navigation for session control

Final Thoughts

"Propel Replay & Session Record" is a well-regarded tool among Shopify merchants for understanding customer interactions. While it excels in user experience insights and responsive support, it faces criticism about privacy management and feature constraints. It remains an essential tool for many online businesses looking to optimize their sites, especially those who prioritize customer service and affordability.

Erzsébet Budapest

Dec 22, 2025 on Shopify

I had a scroll stopped bug in my store, and i could resolve with this app, i found the bug by the app

Guitar Dimension

Dec 22, 2025 on Shopify

Great support, app is easy to use and very informative

dressupyourpurse

Dec 21, 2025 on Shopify

very happy, it helps me analyse my customers' behavior, and customer service is reactive

Wizards Bazaar

Dec 17, 2025 on Shopify

Urban Theory Co

Dec 17, 2025 on Shopify

app is awesome and support is too

Millennium Gallery JP

Dec 17, 2025 on Shopify

Regalos Mila

Dec 16, 2025 on Shopify

Excelente app, que permite monitorear el UX/UI de mi sitio web y hacer mejoras para aumentar la conversión de clientes. La aplicación es fácil de instalar y configurar.

Universal Auto Spares

Dec 16, 2025 on Shopify

SegmentOne

Dec 14, 2025 on Shopify

Easy to use! You can see live recording clear. Assistance is ready to help you!

Benri Choice

Dec 14, 2025 on Shopify

It has been helping me a lot, more than I expected. I’m very satisfied.

Pretty In Pink

Dec 11, 2025 on Shopify

works like you expect it to work

Hawkins & Co. Leather

Dec 10, 2025 on Shopify

Was looking for a tool like this to gain insights and was not disappointed! Great customer service too.

CMM Offroad

Dec 10, 2025 on Shopify

Just starting with the App, but so far the support and instructions have been fantastic and look forward to what I will learn from this.

HANNAH MARTIN

Dec 10, 2025 on Shopify

a app funciona muito bem e acrescenta muito valor!

The Cashmere Studio

Dec 03, 2025 on Shopify

Awesome, i love the apps, i have a better understandnig of my customers now

Rubbery

Dec 01, 2025 on Shopify

Using a free plan currently but everything works exceptionally good!

Yann's Pet Boutique

Nov 28, 2025 on Shopify

Zalinu

Nov 27, 2025 on Shopify

KOZIN

Nov 27, 2025 on Shopify

Amazing support! 5/5. I asked for help with adding a few things and got an instant reply. Super helpful and fast. Highly recommended!

Laurel and Vine

Nov 27, 2025 on Shopify

they are super quick to respond and its been so helpful to understand our customer behavior.