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Customer reviews: Propel Replay, Survey, Heatmap

Reviews (411)

Overall rating
5

What Merchants Think

Merchants generally have a positive opinion about "Propel Replay & Session Record". Many appreciate its user-friendliness and effectiveness in providing insights into customer behavior. The app is frequently praised for its competitive pricing and excellent customer support, which many find responsive and helpful. Nonetheless, there are some concerns regarding data privacy and feature limitations.

Key Strengths

  • Ease of use and intuitive interface
  • Valuable insights into customer behavior and website performance
  • Responsive and helpful customer support team
  • Competitive pricing with an attractive free tier
  • Accurate and fast session recordings
  • Effective platform for improving website user experience

Common Concerns

  • Issues with data privacy and personal data collection
  • False advertising about free trial inclusions
  • Limitations in current features, such as lack of video download or AI analysis
  • Some concerns about the interface requiring frequent navigation for session control

Final Thoughts

"Propel Replay & Session Record" is a well-regarded tool among Shopify merchants for understanding customer interactions. While it excels in user experience insights and responsive support, it faces criticism about privacy management and feature constraints. It remains an essential tool for many online businesses looking to optimize their sites, especially those who prioritize customer service and affordability.

Aguacero | Transforma tu Piel & Cabello

Aug 27, 2025  on Shopify

good app

CozyCloud

Aug 27, 2025  on Shopify

Really good app! struggled to get sales and wanted to knows why. and because of the replay feature i can excactly see what people do and why they do it, so i could chance certain things around. Easy 5 stars!

MODTIME

Aug 25, 2025  on Shopify

So far so good. Really easy to use and gives you great insight!

Sharpen Up 365

Aug 25, 2025  on Shopify

Propel Replay is hands down the best activity recording app available. The customer service is excellent (Tom from customer service is the absolute GOAT!), the platform is simple to use, and it’s incredibly helpful for store development and A/B testing. Even if you only try the free version, download it, you’ll gain valuable insights into how customers interact with your store!

TerrazzoWerk

Aug 16, 2025  on Shopify

Nice support – Das Team reagiert schnell und hilfsbereit, selbst bei komplexeren Fragen. Die Einrichtung von Propel Replay war unkompliziert, und die Funktionen sind übersichtlich gestaltet. Besonders hilfreich ist, dass ich genau sehen kann, wie Kunden sich im Shop bewegen

aktivshohle

Aug 08, 2025  on Shopify

funktioniert einwandfei, must-have für alle die CR optimieren wollen

Linara Nova

Aug 02, 2025  on Shopify

Great !

Torque & Tidy Ltd

Aug 01, 2025  on Shopify

I really get a lot from the propel app. The heatmaps and the replay are brilliant - i can see what the customer is up to on my page. plus the support is great

Michael Spiers

Jul 31, 2025  on Shopify

Really good has helped us a lot in terms of understanding our audience

My Store

Jul 28, 2025  on Shopify

The House of Blondie

Jul 28, 2025  on Shopify

Orvano

Jul 27, 2025  on Shopify

Great app.

Simply.Bike

Jul 23, 2025  on Shopify

Very helpful support!

maverick.il

Jul 23, 2025  on Shopify

We added a screen-recording tool to our Shopify store, and it completely transformed how we understand user experience. We were able to identify issues, improve navigation, and significantly increase conversions. It provides real, actionable insights that you simply can’t get from standard analytics. Highly recommended for anyone looking to take their store to the next level!

DAUKO

Jul 17, 2025  on Shopify

I really like this app, it does everything that it says that it will do, it helped me a lot with the conversion rate on my store because I saw where my store was not converting, this app is definently worth a try!

Seifenfreund

Jul 16, 2025  on Shopify

amazing app. thank you so much hernane also for the support

Meleni Baby

Jul 16, 2025  on Shopify

very good service

Shoparc

Jul 16, 2025  on Shopify

TrinkTiger

Jul 16, 2025  on Shopify

I like it. It’s a great app to see who your customers are and who’s browsing or snooping around on the website. Nice!

Canis Alpine

Jul 15, 2025  on Shopify

This has been great so far. I’ve tried other apps like luckyorange where you get such a limited free time to try it out. This is excellent for a small business like mine. And they have quick support that are very likeable. I am very happy so far with what they are offering. Would recommend this app over similar ones since it has a great free trial, simple and efficient tools.

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