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Customer reviews: Propel Replay & Session Record

Reviews (632)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive opinion about "Propel Replay & Session Record". Many appreciate its user-friendliness and effectiveness in providing insights into customer behavior. The app is frequently praised for its competitive pricing and excellent customer support, which many find responsive and helpful. Nonetheless, there are some concerns regarding data privacy and feature limitations.

Key Strengths

  • Ease of use and intuitive interface
  • Valuable insights into customer behavior and website performance
  • Responsive and helpful customer support team
  • Competitive pricing with an attractive free tier
  • Accurate and fast session recordings
  • Effective platform for improving website user experience

Common Concerns

  • Issues with data privacy and personal data collection
  • False advertising about free trial inclusions
  • Limitations in current features, such as lack of video download or AI analysis
  • Some concerns about the interface requiring frequent navigation for session control

Final Thoughts

"Propel Replay & Session Record" is a well-regarded tool among Shopify merchants for understanding customer interactions. While it excels in user experience insights and responsive support, it faces criticism about privacy management and feature constraints. It remains an essential tool for many online businesses looking to optimize their sites, especially those who prioritize customer service and affordability.

Adventure and Outdoors, a Wright Way LLC Company

Feb 20, 2025  on Shopify

This app was a lifesaver. We caught a user experience issue with color swatches and sizes in the playback. Our conversion rate increased almost immediately after the fix. Thanks for making an easy to use app that does what it says it will do!

Hakyarts

Feb 20, 2025  on Shopify

OzBarefoot

Feb 15, 2025  on Shopify

Quick support with setup. We will test for a couple of weeks.

Luvfunders T S

Feb 13, 2025  on Shopify

Got 1000 pageviews free , thank you.

VILIORA STORE

Feb 09, 2025  on Shopify

LOVE THIS APP SIMPLE AND USFULL

Pet Patch

Feb 09, 2025  on Shopify

amazing product and customer service

BUTR Candles

Feb 07, 2025  on Shopify

Great customer service and setup was extremely easy and seamless.

RestickBrix

Feb 07, 2025  on Shopify

Great for getting a look at what shoppers are doing, or not doing. It's been really helpful in getting data to tweak the site design. It works well and it's quick with recorded sessions being available in seconds.

Afkar Plus

Feb 07, 2025  on Shopify

amazing

Nade & Co.

Feb 07, 2025  on Shopify

Velour London

Feb 04, 2025  on Shopify

I was helped by Tom and he fixed my issue immediatly. He responds very fast, and is a kind man.

Kazikame

Feb 02, 2025  on Shopify

Good app, allow for a a good recording of the users' sessions

Up Silhouette

Feb 02, 2025  on Shopify

beatiful

Happy Pup Haven

Jan 30, 2025  on Shopify

Still new to this app, but compared to other alternatives, it's definitely great

Lightning Bolt USA

Jan 28, 2025  on Shopify

Perfect customer support

PondStream

Jan 26, 2025  on Shopify

We came from Lucky Orange and have to say that Propel is miles ahead in quality at much better pricing! Sure, the UI is not as fancy - but it makes up for it in every other facet. Half of our session recordings on Lucky Orange were basically useless due to the app not recording properly. Frustrated at what felt like a waste of money we luckily found Propel. Every session is recorded perfectly and we love that it shows accurate cursor tracing. 10/10 can't recommend this app enough.

Seamless

Jan 26, 2025  on Shopify

Poker Provoke

Jan 26, 2025  on Shopify

Great to see what customers are doing. Also really good support team helped me out in a flash. I like the app.

mythaicurry

Jan 21, 2025  on Shopify

The app works great and is much more competitively priced than the alternatives. In my experience what makes or breaks an app is the customer service and here it's fast and outstanding. Big thanks to Hernane for dealing with my queries today. Definitely recommend this app.

Attire Axis

Jan 20, 2025  on Shopify

awesome

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