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Customer reviews: Propel Replay & Session Record

Reviews (691)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive opinion about "Propel Replay & Session Record". Many appreciate its user-friendliness and effectiveness in providing insights into customer behavior. The app is frequently praised for its competitive pricing and excellent customer support, which many find responsive and helpful. Nonetheless, there are some concerns regarding data privacy and feature limitations.

Key Strengths

  • Ease of use and intuitive interface
  • Valuable insights into customer behavior and website performance
  • Responsive and helpful customer support team
  • Competitive pricing with an attractive free tier
  • Accurate and fast session recordings
  • Effective platform for improving website user experience

Common Concerns

  • Issues with data privacy and personal data collection
  • False advertising about free trial inclusions
  • Limitations in current features, such as lack of video download or AI analysis
  • Some concerns about the interface requiring frequent navigation for session control

Final Thoughts

"Propel Replay & Session Record" is a well-regarded tool among Shopify merchants for understanding customer interactions. While it excels in user experience insights and responsive support, it faces criticism about privacy management and feature constraints. It remains an essential tool for many online businesses looking to optimize their sites, especially those who prioritize customer service and affordability.

SmileNAU

May 07, 2025  on Shopify

Great app, works good

Mergilo

May 07, 2025  on Shopify

Easy to set up, smooth to use, and the support team is quick and friendly. Highly recommend!

ReLuxe Room

May 07, 2025  on Shopify

We’ve had a great experience with this app so far. It’s intuitive, reliable, and has significantly improved our workflow and customer journey. Everything runs smoother, and our team finds it genuinely useful day-to-day. Highly recommended!

CARLOMAR

Apr 30, 2025  on Shopify

so far it's been a very useful app with great support!

Tailsprouts

Apr 28, 2025  on Shopify

This app helps me a lot

Pure Elements Naturkosmetik

Apr 25, 2025  on Shopify

I would recommend this app to anyone. It is a must have for a small business like ours. We check our product and site pages every day and analyze the behavior of our potential customers. It helps us a lot to improve things in real time.

Bounce Back Hydration

Apr 24, 2025  on Shopify

App is definitely worth it! Works great.

Caveman Decor

Apr 24, 2025  on Shopify

This app is great for watching recorded site visits and customer service has been great so far

Neviah

Apr 23, 2025  on Shopify

Excellent App & Outstanding Customer Service! I'm extremely satisfied with Propel Replays. The app works flawlessly and offers exactly what we needed for our Shopify store. The customer support team is top-notch—responsive, knowledgeable, and genuinely helpful. Highly recommended for anyone looking to improve their store's performance and customer insights!

NolanWay

Apr 22, 2025  on Shopify

Extremely fast to help, nice support from tom

Wrywry

Apr 22, 2025  on Shopify

Great app that let's you understand your customer behaviors to A/B test what's working and what's not they also gave me a generous free trial <3

Gadgetgholam

Apr 18, 2025  on Shopify

So far I like the app has everything that I need

Layorza

Apr 16, 2025  on Shopify

nice app !

CelluliteBye

Apr 11, 2025  on Shopify

I’m absolutely satisfied with this tool! It provides me with an excellent way to better understand and respond to my customers and their needs. The user interface is intuitive and easy to navigate – even without any technical background. I’d especially like to highlight the outstanding customer support: friendly, competent, and quick to respond. My expectations have been exceeded in every way. I can fully recommend this tool – it’s a must-have for anyone who wants to work in a truly customer-oriented way! Thank you!

Elysian Coffee Company

Apr 10, 2025  on Shopify

I love being able to watch and adjust according to what I see. I have been able to make my store easier to navigate because of propel. The heatmaps and filtering options are great for performance as well!

Nektar

Apr 09, 2025  on Shopify

Works well!

Viking Bags

Apr 08, 2025  on Shopify

Bellora Fashion

Apr 07, 2025  on Shopify

Amazing software and great support - Hermane is a hero!

NovaNavel

Apr 02, 2025  on Shopify

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Florida Scents

Mar 31, 2025  on Shopify

Excellent, Super fast, to the point, and easy-going.

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