I had a scroll stopped bug in my store, and i could resolve with this app, i found the bug by the app

Excelente app, que permite monitorear el UX/UI de mi sitio web y hacer mejoras para aumentar la conversión de clientes. La aplicación es fácil de instalar y configurar.

Was looking for a tool like this to gain insights and was not disappointed! Great customer service too.

Just starting with the App, but so far the support and instructions have been fantastic and look forward to what I will learn from this.

not sure where all these good reviews are coming from. Recorded only a fraction of the sessions and support leaves you hanging

Have only been using the app for a short time but so far its fairly insightful especially the recordings. Easy to install and the support team are responsive and helpful. Would reccomend.

Amazing support! 5/5. I asked for help with adding a few things and got an instant reply. Super helpful and fast. Highly recommended!

There are no free plans, all are paid with free 1-week trial. Developer should truthfully advertise their offers.

I found this app when I was looking for a cost effective screen-recording app. The screen-recording interface is intuitive and the app is reliable. Though occasionally there are screen recordings that don't log, I've experienced the exact same problem with the most famous (and most expensive) apps -- presumably that's a Shopify issue that would occur with any app. Excellent customer service!

A very good way to see the customer experience of your store. Amazing that they offer the free version. Customer service is top notch!

Useful app to give you interesting insight about your customer´s experience while they are navigating your website

This has been a game changer for understanding how shoppers move through my store. The recordings are clear, the dashboard is easy to use, and I can quickly spot where customers drop off or run into issues. I’ve already fixed a few layout problems thanks to this app.

Great app. Been using it for a while now. I have tried other apps but Propel Replay is the most reliable and has a great support team.

This app is super insightful. The support team is super quick to respond and friendly if you have any questions! Highly recommend!

I think this app is amazing! The support team is super responsive whenever there’s a problem. It’s an essential tool for accurately tracking visits and making improvements to your store.

Great for analytics on customer dropoffs and frustrations in e-commerce. Helped optimize pages a lot! The one thing I wish it had is a little bit better preferences on what to record so i can choose single pages to watch!

Really helpful and easy to use! Propel Replays has helped me understand exactly what my visitors do on my store. I can see where they scroll, click, or leave — and that made it much easier to fix issues and improve my pages. The app is simple, clean, and works great. Also, the support team is super quick and friendly. Highly recommend it to anyone who wants to increase conversions and get real insights about their customers!

The overall setup has been super simple, only just installed today, but excited to see what kind of data comes from it

Wir hatten zu Beginn Probleme mit der Sichtbarkeit und der Anzeige der Heatmaps aufgrund unserer Pop-Ups und unserem Cookie Banner. Netterweise haben sich die Entwickler dem Problem direkt angenommen und innerhalb eines Monats ein neues Heatmap System entwickelt, dass uns bereits jetzt sehr weiterhilft! Auch die anderen Features, wie Replays etc. sind sehr anschaulich & hilfreich. Absolute Empfehlung!

Propel Replays has been a great addition to my store. The app is simple to set up, easy to navigate, and very useful for tracking customer interactions. It gives me clear insights that help improve my store’s performance. What stands out most is the support team they respond quickly, are super helpful, and go the extra mile to make sure everything works smoothly. Ryan in particular was great to work with. Highly recommend this app if you want both powerful features and reliable support.