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Customer reviews: Propel Replay & Session Record

Reviews (421)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive opinion about "Propel Replay & Session Record". Many appreciate its user-friendliness and effectiveness in providing insights into customer behavior. The app is frequently praised for its competitive pricing and excellent customer support, which many find responsive and helpful. Nonetheless, there are some concerns regarding data privacy and feature limitations.

Key Strengths

  • Ease of use and intuitive interface
  • Valuable insights into customer behavior and website performance
  • Responsive and helpful customer support team
  • Competitive pricing with an attractive free tier
  • Accurate and fast session recordings
  • Effective platform for improving website user experience

Common Concerns

  • Issues with data privacy and personal data collection
  • False advertising about free trial inclusions
  • Limitations in current features, such as lack of video download or AI analysis
  • Some concerns about the interface requiring frequent navigation for session control

Final Thoughts

"Propel Replay & Session Record" is a well-regarded tool among Shopify merchants for understanding customer interactions. While it excels in user experience insights and responsive support, it faces criticism about privacy management and feature constraints. It remains an essential tool for many online businesses looking to optimize their sites, especially those who prioritize customer service and affordability.

Tull MD, LLC

Aug 25, 2024  on Shopify

Just installed this. Looks like it will be very helpful! And the service team representative I worked with was very helpful.

VitalVirtue

Aug 25, 2024  on Shopify

Very good for recording customer behavior to see what the card value was or simply to know what the customer was doing on the website before he/she left or proceeded to the checkout. Certainly better then other recording app like LuckyOrange for example. Customer Service is also very nice altough mostly AI. All in all a very solid App that can help you diagnose and analyze customer behavior very well.

Merry Bath

Aug 19, 2024  on Shopify

The best replay app on Shopify. I tried a few others before but they were not even close to this one. Easy to set it up, replay, and I appreciate the recap emails. Support is outstanding.

Pick N' Rock

Aug 11, 2024  on Shopify

Juste parfaite, rien à dire avec un forfait gratuit, on peut voir les actions des utilisateurs et on se rend compte que Shopify nous cache des stats!

Edelmanwatches

Aug 11, 2024  on Shopify

Ik kan door de replays zien welke producten er veel worden bekeken in mijn winkel waardoor ik mijn voorraad gericht kan inkopen!

Quickbuybargains

Aug 07, 2024  on Shopify

This is good to keep an eye on people who access your website such as mine to see any problems that occur when no one reports it

LECATONA

Aug 06, 2024  on Shopify

A very great app to understand customer behavior and increase sales. Everything works smoothly and the app is also easy to use.

Desk-mats.co.uk

Aug 05, 2024  on Shopify

Great easy to use app, I have it installed on all our websites to monitor any issues. Really has helped out fix any product or discount issues

GreenLifeHuman Emporium

Jul 31, 2024  on Shopify

Best App to keep track of your visitors...Clean Cut and easy to use... and their customer service is super excellent! Highly Recommended !!! Thank you Tom for helping me today.

My Store

Jul 29, 2024  on Shopify

This is an amazing app, it will help you boost sales like crazy. And their support service is awesome.

NOVALIYA

Jul 29, 2024  on Shopify

Recordings are published fast and accurate. Everything works perfect for tracking interactions and behaviour. Interface is easy to navigate and the overall experience is great.

OMIWAY

Jul 28, 2024  on Shopify

I have found this tool to be incredibly useful in understanding user behavior on my website. It provides detailed insights into the pages visitors land on and their subsequent actions, which has been invaluable in identifying and resolving various issues. Additionally, the support team has been exceptionally responsive and helpful whenever I've had questions.

Handy Beach Goods

Jul 25, 2024  on Shopify

I love this app, great replays and summary of activity on our site. This was the first time we really were seeing our site from the point of view of our customers and it was eye opening. You'll get lots of takeaways and ideas for optimization by using this app.

Quickbuybargains

Jul 21, 2024  on Shopify

This is good to keep an eye on people who access your website such as mine (Quickbuybargains.com) to see any problems that occur when no one reports it

Switchback Cycling

Jul 18, 2024  on Shopify

Tom from Philippines was great. After install I received an error and he resolved it very quickly. Excited to use the app. Thanks.

Begonia & Bench

Jul 16, 2024  on Shopify

This app provides me the view I've been missing, and has greatly helped us see what customer experience on our website is like.

MacGregor and MacDuff

Jul 15, 2024  on Shopify

Had a question as soon as i installed the app and support were able to help me straight away. Great service so far.

Layer Forge

Jul 15, 2024  on Shopify

This app has already helped me to identify pain points for my customers when they visit my website. The recording has a high fps and shows where the customers click as they navigate. It also provides a huge library of saved recording and an analytics page to see relevant data. I am currently on the free plan and it's doing everything I need it to do, and as my business grows I will continue to use this app. It's been great so far the the customer service has been excellent.

GEMBAR

Jul 15, 2024  on Shopify

We just started a new stored and unfortunately still on budget, but its great to see recordings because we can check if there are some problems with website and make it better! Great app!

Liptastic

Jul 14, 2024  on Shopify

It’s a great app and it improves conversion. You’ll be able to track all activity on your website and see what you can improve / change so you can generate more customers.

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