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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Product Options Pro is a powerful Shopify app that helps merchants add customizable product options, variants, and upsells to their stores. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your business.

Reviews (2,910)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

skyandry.co

Apr 18, 2024  on Shopify

Been looking for an app to add product variants to my shop without have to add inventory for each variant. Found Globo product and so far it has been working great! I wanted it to fit my theme so I reached out to customer service by email and Helen responded very quickly and was able to fix the boxes to match my theme perfectly! Helen has been amazing!

Mail Your Mark

Apr 18, 2024  on Shopify

I went on the chat because the app wasn't populating on the live website. The team were more than helpful, even help to add some tweaks to my variants for me and answered any questions that I had. Couldn't be more please with this outstanding customer service! 5 stars! Rosie was who I worked with and she was excellent!

Baxley

Apr 18, 2024  on Shopify

Great technical support. They were able to easily action the customisation requests I had, in a friendly manner.

Turtle Alley Chocolates

Apr 18, 2024  on Shopify

Great app and wonderful support team. Helped me int he middle of the night fix a glitch when I updated to a new theme.

Matchy.Shop - Matching Shirts for Every Story

Apr 17, 2024  on Shopify

Outstanding application with numerous useful features—all you need in one place. The customer service is exceptionally professional. Response time is one minute, and they offer complimentary assistance with settings and customization!

ilovedesigns.online

Apr 17, 2024  on Shopify

Amazing ADD-ON! Must have for everyone trying to list items with more then 2 options.Makes your life easier, and Great customer service. Rosie was very diligent and helpful in solving the issue which was down to our own fault. Thanks Rosie :-)

KOOSHKI

Apr 17, 2024  on Shopify

Great customer service! Always there to help and friendly staff. Rosie has spent quite some time with my enquiry and is always willing to help.

Celyn Haf Store

Apr 17, 2024  on Shopify

Customer service was great! Rosie helped me immediately and solved the issue! With very clear instructions she make the app to do what we needed to. Recommended 100%

My Store

Apr 17, 2024  on Shopify

Fantastic service and an excellent Shopify app for anyone seeking custom components for their Shopify store.

Wonderful Cake House

Apr 16, 2024  on Shopify

Helen was absolutely supportive and helped us with the support ticket sent in and done fix all within 1 hour! thank you so much Helen

Mossgate Lounge

Apr 16, 2024  on Shopify

Easy to use app, exactly what I was looking for plus the customer service is great. Had a few issues and the team could not do enough to help me resolve the query

Bralux

Apr 16, 2024  on Shopify

the application is great i used it a lot of all my variants, and the customer service team is perfect than can help you with anything you want

My Store

Apr 15, 2024  on Shopify

Rosie has been really supportive throughout our software testing stages. She has a range of knowledge to help us make the right decision for our business. Thank you Rosie!

ghizbi.ro

Apr 15, 2024  on Shopify

Very good app. You get a lot of things in the basic version. Great support. Thank you Helen, for suport!

FridayWorldwide

Apr 15, 2024  on Shopify

Amazing customer support! I was helped by Rosie. If you need any custom modifications they will assist you.

Earth Uniform

Apr 12, 2024  on Shopify

I am a new customer and setting up Globo Product Options for the first time. I had an issue with my store template and displaying the Globo Option however within a few minutes of contacting support I was assisted by Rosie who fixed my problem within seconds. First class customer support!

Chic Budgets and Crafts

Apr 11, 2024  on Shopify

Customer service is friendly, fast and effective! I love being able to add a text option to customize products and when I needed help setting it up, the support I received was outstanding.

Regal Fine Jewelry

Apr 11, 2024  on Shopify

Great app, has all the features i need for my site. Customer support is amazing they answer all questions and helped any issues i had super quick

Wholesale Honey House Naturals

Apr 11, 2024  on Shopify

Once we figured out how to use the app, we loved it. We have lots of customizable options for many of our products and this was really helpful for us on our retail site. We are still in the process of rolling it out for all products. However, if you put a box for customers to type in their special requests, that information will not print off on the Shopify provided Packing Slip print option. You must get an Order Printer app. Once we got that app installed and set up, we are truly excited about how well the both of them work together. Helen was super quick to respond, gave us a link to the perfect Order Printer app, which happened to be free to use. This Order Printer app is actually the solution for our B2B site as well as pricing does not print off on the Shopify Pack Slip printing option and we didn't want to waste paper by printing the order page and all the timeline info at the bottom. 4 star for needing a tie-in app. Not that it's Globo's fault, it's more Shopify (Plus) missing the opportunity for their site to function independently of needing so many add on apps. Anywhere you order something online, your products typically arrive with an itemized receipt or invoice with the product pricing, any discounts applied, shipping costs and taxes. Shopify does not provide that option. You HAVE to get an app.

PLANET FRIENDLY

Apr 11, 2024  on Shopify

This is an outstanding app and by far the most important one used on my stores. Absolutely worth every cent for the PRO version too. It's very easy to use and on the rare occasion I've run into problems, their customer support team have been fast and effective with helping me. Rosie and Wick helped me with a problem just yesterday and I can only dream that other customer support teams gave me the kind of fast friendly service they did! I don't leave reviews normally but they genuinely deserve it. Much appreciated team Globo :)

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