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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Product Options Pro is a powerful Shopify app that helps merchants add customizable product options, variants, and upsells to their stores. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your business.

Reviews (2,910)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Honey Beez Candle Company

Jun 04, 2024  on Shopify

Brilliant app, does what I need it for and customer service was excellent- Helen was really efficient and very helpful and polite! Thank you

mens event wear

Jun 03, 2024  on Shopify

A very good plugin, the customer service is very good and helped me solve all the problems. Highly recommended!

VIVE Create Future

Jun 02, 2024  on Shopify

This app is very easy to use, at first I thought it might be challenging, butthe instructions were very intuitive, I had one small hangup and reached out to their Customer Service, and Helen replied in just a few hours and quickly resolved it

Wonder Barn Designs

Jun 02, 2024  on Shopify

Amazing app I’ve been using for years. Super easy to use and customer service is amazing. I reached out with an issue I was having and they got back to me right away! Wish all companies were this attentive!

Motiq Living

Jun 02, 2024  on Shopify

Encounter an alignment issue and reach out to their team for help. Rosie from Globo was quick and efficient to solve the issue for me. Thank you so much!

Laviedos

May 30, 2024  on Shopify

customers support would solve issue, week later still nothing done. i understand sometimes delay but just forgetting someone's issue is no service.

Mrs E' Kitchen

May 29, 2024  on Shopify

I downloaded the app, very easy with the assistant of tutorials and printed information. The app has meet a requirement for our store and very happy with the new custom fields. Thanks to Helen and the support team for providing information on exporting limitations, however a solution and recommendation to another 3rd party via another of shopifys partners has also helped with data migration. The partnership of these additional vendors really does make working on your own store so much easier, particularly when I am very non techincal. Hi -Fi to Globo Product Options - whoop,whoop - Dallas

AddiMak Designs

May 28, 2024  on Shopify

I love this app and customer service is amazing! Rosie was so helpful with getting my stuff all set up and finalized.

Anew Official

May 28, 2024  on Shopify

This is an excellent app for managing product variations. It's user-friendly and highly functional. Rosie from the support team has been incredibly helpful, providing great service and quick resolutions. Overall, it's a reliable tool with outstanding support. Highly recommended!

Tail Wag

May 28, 2024  on Shopify

Been using it for only a couple of hours but was super fast to install and customer support helped me instantly with any needs. thank you :)

STAY LITTLE

May 28, 2024  on Shopify

I want to extend a big thank you to the Globo app and especially to Helen from support, who promptly assisted me when I was in need. We encountered an issue with the appearance of our cart, where the configuration was overlapping with the quantity of products. Their technicians promptly resolved the entire situation for us; all they needed was access. They respond lightning-fast. They also helped us with translating the app into all our languages. They are amazing. Thank you!

Jolly Party Beans

May 28, 2024  on Shopify

Globo is the best. Super easy and super convenient. The best part is their customer service, any small issue they resolve it right away. Helen from support has been super kind and helpful in resolving my issues.

Print on This

May 27, 2024  on Shopify

So fast and accommodating. in 5 minutes, my custom design request was added as a custom .css. Helped speed up the process of digging through code to pinpoint it. Love these guys, they have a great product.

Family Crafts

May 14, 2024  on Shopify

I have been using this app for several years now and it great, does every kind of option i want or could need. They will even customise to fit your theme and don't get me started on the support. If in the unfortunate event you need help they are always on hand with quick support, I cant rate them enough. One of my options stopped working and I contacted support at around 9pm, when I woke up the next morning I had an email from Helen in support telling me that the issue had been fixed.

SOUNIQUE NAILS

Apr 25, 2024  on Shopify

The app is so user friendly, I was pleasantly surprised when I first started using it. I have a lot of custom options so I love that it allows for so many variants. In addition, it automatically updates to your store theme. If you do have any trouble, their customer service team is 10 stars hands down!! I recently did the shopify store update and it somehow kicked my options out on some of my products and I could not figure it out. I hopped on Chat in the Globo app and Rosie was able to figure it out!! I was so worried about having to redo it all but she saved the day!! The CS is so amazing! The app is amazing! Get it, you wont have any regrets.

Mystic Balloons

Apr 24, 2024  on Shopify

I was having a lot of issues with this app when I first got it. I couldn't figure out why the new variants I created in the app weren't reflecting on the product I selected. It took some time, but eventually I was able to get someone, Rosie, from Globo to do a live chat with me. It was late at night because they are working from Vietnam, but I was just happy to finally have some help. Rosie walked me through everything and helped me get it setup and even helped me make modifications to my variants to make then easier for my customers to see.

DUFTY'S.Store

Apr 24, 2024  on Shopify

sehr gute app man kann alles personalisiert einstellen, super support der schnell per chat antwortet.

アクリルモール

Apr 24, 2024  on Shopify

I want to express my sincere gratitude to the support team of this app, particularly to Helen, for their incredibly quick response to a recent issue I experienced. The bug was addressed so swiftly that it had minimal impact on my business operations, which is quite remarkable. Their professional and efficient service deserves recognition, and I genuinely recommend this app to other Shopify store owners for its reliability and excellent customer care.

NailArabom

Apr 23, 2024  on Shopify

Many thanks, Rosie! Great support and appreciated for her help. it's really helpful app to customize product template!

AnimeerMij

Apr 22, 2024  on Shopify

Amazing customer service. Sophie was quick to answer any questions and helped as best as she could. I had some minor issues that they fixed for me as soon as I wrote to them

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