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Customer reviews: OPTIS Product Options, Variant

Develop by Shopify

The BSS Shopify Product Options app helps merchants customize product variants, offering flexibility for unique store needs. Read unbiased reviews to see how it performs for real users.

Reviews (1,679)

Overall rating
5

What Merchants Think

Merchants have expressed overall satisfaction with the "BSS Product Options, Variant" app, highlighting its user-friendly interface and powerful capabilities for customizing product options. The app has been particularly praised for its seamless integration with Shopify stores and exceptional customer support. Many users appreciate its free offering and find it critical for enhancing product customization and the overall customer experience.

Key Strengths

  • Intuitive and easy-to-use interface
  • User-friendly setup and powerful customization features
  • Seamless integration with Shopify stores
  • Outstanding customer support, described as responsive and helpful
  • Free with many advanced features available
  • Highly customizable with extensive options for product personalization

Common Concerns

  • Occasional technical issues during installation or setup, though these are generally resolved with support assistance
  • Some difficulty integrating with specific other apps
  • Minor issues with branding and watermark removal, which can be addressed by contacting customer support
  • Desire for additional features, such as conditional logic tied to customer input

Final Thoughts

The "BSS Product Options, Variant" app has received high praise from merchants for its rich feature set and excellent customer service, making it a valuable tool for stores looking to enhance their product offerings with custom options. Its free structure, combined with its comprehensive features, makes it a popular choice for Shopify store owners of varying sizes. Overall, the app is well-regarded for its ability to enhance product customization capabilities and improve the customer buying experience significantly.

The Mash Pit

Oct 11, 2025  on Shopify

Great app and even better support and suggestions from the developers themselves! 10/10 highly recommend!

Noodle Art

Oct 10, 2025  on Shopify

GREAT customer service! I had help within 2-3 minutes. They were able to fix my problem for me without issue. Would highly recommend!!!

Pool Store Canada

Oct 10, 2025  on Shopify

Great support, we had an issue with pricing not updating and they had this sorted out with 1 day. Highly recommend :)

Kay Galerie

Oct 09, 2025  on Shopify

Application is very easy to use, quick to set up and works smoothly. Plus they have an excellent customer service, very fast very responsive

The Refill Shoppe

Oct 08, 2025  on Shopify

The Optis support was amazing, Lin and Ruki were super quick to respond and so helpful! The app setup was pretty straightforward, we did need a couple of tweaks to make it fit our theme. The team had a solution completed within just a few hours of our request, provided instructions and a screenshot if we wanted to make adjustments. Really appreciate the fast, friendly and thorough service!

Dreamsocks

Oct 07, 2025  on Shopify

Great customer service, Lina is very quick to respond. If you run into any issues they fix it asap! Really happy with using the application so far. 10/10

ORE Jewelry

Oct 07, 2025  on Shopify

I’m very satisfied with the service — it’s been really helpful. I’ll definitely consider upgrading to a higher-tier plan.

PANTOCRE

Oct 07, 2025  on Shopify

Excellent app! What stands out most is the customer service, which is phenomenal. They are quick to solve problems and proactive in suggesting new ideas for our store. We are very pleased with the service and the app.

Mad Duck Graphics

Oct 06, 2025  on Shopify

The app is everything I was looking for, and the customer service team is quick, responsive, and really helpful.

Lnnya

Oct 06, 2025  on Shopify

The app exceeds all expectations and the support has been always super friendly, quick and effective!

sweetaschoicebakery

Oct 05, 2025  on Shopify

always quick to help and respond! Great app to use and very helpful in streamlining the ordering system

Gympress

Oct 05, 2025  on Shopify

Rally happy with the app and the staff. The app is really easy to work with. Also Cassie helped me with dynamic pricing and even gave me a suggestion. I am really happy with that. I really recommend the app!

Paws & Joy Pet Bakery

Oct 03, 2025  on Shopify

I installed Optis to utilize more flexible product personalization options for customers of my pet bakery. The feature set was just what I needed for my business. In addition, Katlyn from Optis was very quick and responsive in making sure the app was configured for my needs. I can recommend this app to other small business owners looking to institute customization options for their businesses.

Toadfish

Oct 02, 2025  on Shopify

Support is great and will help getting anything setup the way you need configured. Highly recommend.

ATL Nail Supply

Oct 02, 2025  on Shopify

I ran into a couple of issues after installing the app, but the support team resolved them quickly. I really like how easy it is to create option variants and how great they look on the website.

Paper+Plans

Oct 02, 2025  on Shopify

A really great app with an amazing team behind it. It’s very intuitive and has a modern look. I had a small issue with integration with other plugins, and within just an hour they helped me solve everything. I highly recommend it to everyone! What’s more, they even introduced a small modification tailored to the needs of my store, which I consider a very professional approach!

E-Moto Decals

Oct 01, 2025  on Shopify

Ruki was quick to respond and provided clear, direct directions that were easy to follow. Overall, I would rate this a 5-star because the customer service is so good!

Inspired by Gray

Sep 30, 2025  on Shopify

Love how the app works so far. Easy to set up options and implement them into our store. Katlyn was a huge help getting us going.

SUPERSHAKES

Sep 25, 2025  on Shopify

very responsive and helpful support, app worked well and had good options on the free plan. Seemed more responsive than some other app's I've tried as well

Fuel Storage Tanks

Sep 25, 2025  on Shopify

I have been looking for an app that allowed a Radio Check Box which was mandatory but didn't require the shopify variations. OPTIS was the perfect app for the job & the support was second to none.

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