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Customer reviews: OPTIS Product Options, Variant

Develop by OPTIS

The BSS Shopify Product Options app helps merchants customize product variants, offering flexibility for unique store needs. Read unbiased reviews to see how it performs for real users.

Reviews (1,462)

Overall rating
5

What Merchants Think

Merchants have expressed overall satisfaction with the "BSS Product Options, Variant" app, highlighting its user-friendly interface and powerful capabilities for customizing product options. The app has been particularly praised for its seamless integration with Shopify stores and exceptional customer support. Many users appreciate its free offering and find it critical for enhancing product customization and the overall customer experience.

Key Strengths

  • Intuitive and easy-to-use interface
  • User-friendly setup and powerful customization features
  • Seamless integration with Shopify stores
  • Outstanding customer support, described as responsive and helpful
  • Free with many advanced features available
  • Highly customizable with extensive options for product personalization

Common Concerns

  • Occasional technical issues during installation or setup, though these are generally resolved with support assistance
  • Some difficulty integrating with specific other apps
  • Minor issues with branding and watermark removal, which can be addressed by contacting customer support
  • Desire for additional features, such as conditional logic tied to customer input

Final Thoughts

The "BSS Product Options, Variant" app has received high praise from merchants for its rich feature set and excellent customer service, making it a valuable tool for stores looking to enhance their product offerings with custom options. Its free structure, combined with its comprehensive features, makes it a popular choice for Shopify store owners of varying sizes. Overall, the app is well-regarded for its ability to enhance product customization capabilities and improve the customer buying experience significantly.

Subtly Southern

Jun 04, 2025  on Shopify

I love how easy this app is to set up and use! Customer service was quick to respond and help when needed. Adding options to all of my products will be a much easier task with this app!

The Favour Studio

Jun 04, 2025  on Shopify

Great app - Does exactly what I need. Nothing is too much for the customer service/Tech team. I've request many changes in terms of layout, design etc and they've made the changes to suit my website as needed. Katlyn from the live chat has helped me on more than one occassion and was a huge help with me setting up the app and implementing it to how I needed

Crown Display UK

Jun 03, 2025  on Shopify

Been using this app live now for a few weeks and it is awesome. Just had an online support call with them to tailor the look of what was showing on the screen and they have been nothing short of phenomenal, sorting it all out really quickly. Both the app and support come highly recommended - thanks guys!

Lake Lite

May 31, 2025  on Shopify

Very helpful staff to customize just about anything I need. We use configured bom's, so this app allows us to see all option combination sku numbers with each configuration to build the assembly on our quickbooks side. I would strongly recommend using this app, especially if your business needs customizations.

Fount Designs

May 30, 2025  on Shopify

Not only are the app capabilities amazing, but the support team is top notch and this is just the beginning. There is so much growth potential and we are here for it! If you'd been looking for the needle in a haystack product personalization app for your online shop, this is it! Check it out - you will love it!

Siri Hansdotter

May 27, 2025  on Shopify

So far really enjoying the app, and the team is quick to help. I wanted my checkboxes square and they tweaked the design and showed me how to do it in the future. Awesome!

Zubaeda

May 26, 2025  on Shopify

I used the OPTIS Product Options app to add a clean, variant to my product page without affecting my existing Shopify variants. The customer support was super responsive — I asked them to help match the background color of the option selector to my store's design and remove the watermark, and they handled it perfectly. The app blends beautifully with my Prestige theme, and the overall user experience feels professional and luxury-focused — exactly what I needed for my store. Highly recommend OPTIS if you're looking for a simple, clean, and customizable option solution with excellent support.

vr-rock

May 26, 2025  on Shopify

The customer service team was very patient and took care of a lot of detailed questions for me. Thanks.

Mag Dump Tactical

May 26, 2025  on Shopify

Great features and reasonably priced! Offers alot more options than other similar apps on the shopify app right now.

Thornwood

May 23, 2025  on Shopify

We’ve been using Product Options by BSS on our Shopify store and are extremely satisfied. The app provides exactly the flexibility we need to configure our products in a user-friendly and visually appealing way. Everything runs smoothly and efficiently, just what you want on a live store. What truly sets this app apart is the support team. The helpdesk is always available and responds incredibly quickly. Within minutes, we were in contact with someone who not only resolved our issue but also helped optimize our setup for a cleaner and more effective presentation. Thanks to their support, we’ve been able to elevate our product pages, improving both the appearance and user experience. Highly recommended if you’re looking for a powerful product configurator backed by a responsive and helpful support team. Thornwood

mintsludge

May 23, 2025  on Shopify

This app has worked really well for me. The add-on pricing is the best. Being able to have the variants be a separate add-on price means i can apply a single option set to multiple products that have different base prices. Normally you would have to calculate and add in each price manually. This makes it so much easier and saves HOURS, I wish there was something like this for Etsy too.

Lundia

May 21, 2025  on Shopify

Great app that helped us work around the 100 variant limit. Was able to completely design the options set to match our theme. The tech support is super fast and always solves your issues.

Ceramic Shop Supply

May 20, 2025  on Shopify

Amazing support! Lily and the team at OPTIS have been incredibly helpful — she not only resolved my issue quickly but also went above and beyond by adding custom code to make sure everything worked perfectly on my site. The app itself is super intuitive and fits seamlessly into my product pages. Highly recommend if you're looking for flexible product options and a team that truly cares. Thanks again, Lily!

FRANZISKA KLEE

May 19, 2025  on Shopify

A great app that also allows more complex configurations. The support is outstanding and super nice. My problem was solved very quickly. Keep it up!

Autoradioplaza

May 19, 2025  on Shopify

Good application, I had a problem with the shopping cart and it was quickly resolved thanks to Julie

PrintGeist

May 16, 2025  on Shopify

As a new and inexperienced Shopify user, it was super easy to get started. OPTIS offers a large variety of options, so I was able to tailor everything exactly to my needs. I used their Support Chat a few times (for some questions), and I can honestly say: 11 out of 10 stars – they are incredible and lightning fast to respond. Special thanks to Cassie & Lily! Cassie even answered my questions on a Sunday evening! Once my shop gets more traffic, I’ll happily upgrade my plan for even more customizable features.

PM Digital Products

May 16, 2025  on Shopify

Easy to use simple interface. Perfect for stores making custom products and specialising in personalisations.

Derby Dust

May 14, 2025  on Shopify

Optis Product Options is hands down one of the best apps I've used on Shopify. The app itself is intuitive, easy to set up, and offers all the flexibility I need to create custom product options without hassle. There's plenty of built-in documentation, but what really sets this app apart is the top-tier customer support. Their team is truly amazing—responsive day and night, always willing to work with you to make whatever you need happen. I’ve contacted them several times with custom requests, and each time they’ve gone above and beyond to deliver fast, personalized solutions. If you're looking for a reliable product variant app backed by a team that actually cares, this is the one. Highly recommended!

Nordic Timberlove

May 14, 2025  on Shopify

I ran into a small issue with the app, but Cherry provided outstanding support and helped me resolve everything quickly and easily. I really appreciate the friendly and professional assistance – thank you!

Mezoma

May 13, 2025  on Shopify

This has been a game-changer for my Shopify store! It’s incredibly easy to set up and gives me full flexibility to offer customizations and product variants that Shopify alone doesn’t support. The interface is clean, and it works seamlessly with my theme. Plus, their support team is responsive and helpful. Highly recommend this app to anyone looking to enhance their product pages!

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