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Customer reviews: OPTIS Product Options, Variant

Develop by Shopify

The BSS Shopify Product Options app helps merchants customize product variants, offering flexibility for unique store needs. Read unbiased reviews to see how it performs for real users.

Reviews (1,679)

Overall rating
5

What Merchants Think

Merchants have expressed overall satisfaction with the "BSS Product Options, Variant" app, highlighting its user-friendly interface and powerful capabilities for customizing product options. The app has been particularly praised for its seamless integration with Shopify stores and exceptional customer support. Many users appreciate its free offering and find it critical for enhancing product customization and the overall customer experience.

Key Strengths

  • Intuitive and easy-to-use interface
  • User-friendly setup and powerful customization features
  • Seamless integration with Shopify stores
  • Outstanding customer support, described as responsive and helpful
  • Free with many advanced features available
  • Highly customizable with extensive options for product personalization

Common Concerns

  • Occasional technical issues during installation or setup, though these are generally resolved with support assistance
  • Some difficulty integrating with specific other apps
  • Minor issues with branding and watermark removal, which can be addressed by contacting customer support
  • Desire for additional features, such as conditional logic tied to customer input

Final Thoughts

The "BSS Product Options, Variant" app has received high praise from merchants for its rich feature set and excellent customer service, making it a valuable tool for stores looking to enhance their product offerings with custom options. Its free structure, combined with its comprehensive features, makes it a popular choice for Shopify store owners of varying sizes. Overall, the app is well-regarded for its ability to enhance product customization capabilities and improve the customer buying experience significantly.

Bernhardt

Nov 14, 2025  on Shopify

Working with the Optis team has been a complete game changer. From the very first interaction, they focused on what we needed, offered clear guidance, and supported us with genuine dedication. Their responsiveness is outstanding. Any question or request we had was handled quickly and with impressive attention to detail. The app is extremely flexible and easy to use, allowing us to offer custom product options that our customers truly appreciate. What makes Optis stand out is their exceptional service. They did more than provide an app. They worked with us closely, helped improve the way we manage our products, and ensured everything aligned with our goals. Our operations now feel noticeably smoother, and our customers are enjoying a much better overall experience. I highly recommend this team to any merchant looking to elevate their store. Five stars from us.

Skinclò Italian Handcrafted

Nov 13, 2025  on Shopify

funziona veramente bene e ha un servizio rapido ed efficente di aiuto per il settaggio di tutto. lo consiglio vivamente

Cheeky Monkey Toys

Nov 12, 2025  on Shopify

Great flexibility and customizability, and allows gathering of important extra information in an easy manner. Support is very helpful, responsive, and fast.

GolfBallsHUB

Nov 12, 2025  on Shopify

As flexible as you can imagine! Also customer support cannot be better (they answer on the chat really quick and to the point). Recommended it totally!!!

Daring Eyes

Nov 12, 2025  on Shopify

Absolutely outstanding experience! I needed a very specific custom setup for ordering prescription variations on my Shopify store, and the team went above and beyond to implement everything perfectly, without any extra charge, just the regular monthly subscription. What impressed me the most is that they completed the entire setup in just one day. Katlyn was extremely responsive, professional, and helpful throughout the process. Everything was handled smoothly and efficiently. I’m truly impressed with their level of service and highly recommend this app to anyone looking for excellent functionality and outstanding support!

The Club Made

Nov 12, 2025  on Shopify

Amazing Support & Reliable App! I’ve been using OPTIS for my Shopify store and I can confidently say their customer service is one of the best I’ve experienced. Even though I’m not very tech-savvy and my requests for product options were quite complicated, their team has been incredibly patient and supportive every step of the way. They made the whole process smooth and reassuring, always ready to help until everything worked perfectly. If you’re looking for an app with not just great functionality but also a team that truly cares, OPTIS is the one. Highly recommend! The nearly got 5 stars but once they've add on the extra extra feature that i need, i will give them a proper 5.

The Inspired Stories EU

Nov 12, 2025  on Shopify

A really great app! Easy to use and the support team are really helpful to easy to contact! Really recommend!

The Inspired Stories

Nov 12, 2025  on Shopify

Easy to use, perfect for customisation and really great support team - who are easy to contact and quick to help! Thanks so much!

Art of Altitude - Modern Aviation Art and Design

Nov 11, 2025  on Shopify

Amazing support. As soon as I installed it they reached out to see if everything was ok. They helped me with some display issues. Very happy so far!

Midwife Balance

Nov 11, 2025  on Shopify

A fantastic product making adding extra options to products so simple. Support was fast to reply and very helpful. This app has been a great find.

pizzavillage

Nov 10, 2025  on Shopify

Really great service. I faced several issues in app but they resolve it immidately, great customer support!

Yoona Jewelry

Nov 09, 2025  on Shopify

This app allowed us to finally get around the default 3 option set that shopify allows. A lot of really cool features and even some advanced features that you can ask to be installed by their developer. We've run into a challenges, each time the support team (Katlyn, Cherry, Lin, etc) have all been very quick and helpful getting it resolved. Communication was fast and easy!

Olive Branch Co

Nov 08, 2025  on Shopify

Honestly so impressed. I don't usually like doing this sort of this and this was SEAMLESS. customer service is amazing too

Lynx Golf

Nov 07, 2025  on Shopify

Lin helped us through the integration process and we look forward to using the app extensively going forward!

Serendipitous Wicks LLC

Nov 05, 2025  on Shopify

So far pretty amazing! Straight forward, easy to figure out, and I'm able to add a lot of options for customizing candles that I was limited in beforehand! Lots of options to customize, definitely recommend this app!!

Sound Authority

Nov 04, 2025  on Shopify

Lin was very kind and walked me through the process of getting assistance to resolve my concern quickly, like within minutes it was awesome!! im still navigating all the settings and options available like the templates and things, feels like trying to pick a meal at cheese cake factory lol but with Lins assistance things are going smoothly and im learning quite a bit more about shopify in the process. the customer support is top notch!!

FloatingShelves.net

Nov 04, 2025  on Shopify

This is an excellent app. We needed it customized at installation to integrate with our theme and the developers were very responsive. Later on, a minor issue arose and once again, they came back quickly with a solution. Not just a reply, but a working solution. Professional and knowledgeable.

Hyatt Fruit Company

Nov 04, 2025  on Shopify

We've been using this app for about a month. We are very happy with the app and its features. And the tech support has been amazing!

Madiluca créations

Nov 01, 2025  on Shopify

Très bon service, très satisfaite de mon expérience! Le service est rapide et la personne qui ma aider s’apepelle Cherry. Je recommande!

Mantras and Merch

Nov 01, 2025  on Shopify

The staff has been super helpful in implementing variants to my store just the way I wanted them. I am so grateful for this support staff and app that makes it possible!

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