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Customer reviews: OPTIS Product Options, Variant

Reviews (1,522)

Overall rating
5

What Merchants Think

Merchants have expressed overall satisfaction with the "BSS Product Options, Variant" app, highlighting its user-friendly interface and powerful capabilities for customizing product options. The app has been particularly praised for its seamless integration with Shopify stores and exceptional customer support. Many users appreciate its free offering and find it critical for enhancing product customization and the overall customer experience.

Key Strengths

  • Intuitive and easy-to-use interface
  • User-friendly setup and powerful customization features
  • Seamless integration with Shopify stores
  • Outstanding customer support, described as responsive and helpful
  • Free with many advanced features available
  • Highly customizable with extensive options for product personalization

Common Concerns

  • Occasional technical issues during installation or setup, though these are generally resolved with support assistance
  • Some difficulty integrating with specific other apps
  • Minor issues with branding and watermark removal, which can be addressed by contacting customer support
  • Desire for additional features, such as conditional logic tied to customer input

Final Thoughts

The "BSS Product Options, Variant" app has received high praise from merchants for its rich feature set and excellent customer service, making it a valuable tool for stores looking to enhance their product offerings with custom options. Its free structure, combined with its comprehensive features, makes it a popular choice for Shopify store owners of varying sizes. Overall, the app is well-regarded for its ability to enhance product customization capabilities and improve the customer buying experience significantly.

Pooji Flowers

Apr 14, 2025  on Shopify

I Love This app, this app given me opportunity to add options to product page. and working really well. Support Team was really helpful, they are very friendly and ready to help on any time.

1393Productions

Apr 12, 2025  on Shopify

Just like so many other software companies out there today. They started off free and said they would stay free. Then they changed to a subscription based model that lets you keep whatever you had setup before but you have to pay the subscription if you want to change previous items or add any new items. So they get you to integrate so deeply into your store that you are now basically held hostage to pay for monthly services or you have to find something else. And they are saying $50 a month?!?!? If you were an early adopter you can get $8/month, but that's ridiculous for something that was advertised as free forever.

Buckingham Pewter

Apr 12, 2025  on Shopify

I find the OPTIS app incredible. It is user intuitive and when you do have issues the customer service is exceptional. Great app

Briscoe Crafts

Apr 10, 2025  on Shopify

they are great, and good at helping, and very fast. I'm a first time Shopify user and they helped me a lot !!

The Knotty Dood

Apr 10, 2025  on Shopify

I absolutely love this app. It does everything I need to do and the support team is incredible. They have helped me soo many times to get my website perfect. Thank you so much to this amazing team. Looking forward to continuing to use this app!

Luxury Wedding Bands

Apr 09, 2025  on Shopify

OPTIS Product Options, Variant is a fantastic It’s easy to use, highly flexible, and has streamlined our product customization process. Highly recommended!"

MR Composite

Apr 08, 2025  on Shopify

Fonctionnalités très intéressantes pour des articles nécessitant beaucoup d'options. Support très réactif et professionnel.

Ristobox

Apr 08, 2025  on Shopify

I think the best app to manage product variants, truly excellent customer service: always nice and helpful. Highly recommended!!!

GERMAN PARTS

Apr 04, 2025  on Shopify

The guys over at OPTIS are fantastic, they make creating product variations simple and straightforward! My shop looks excellent and my customers can easily see pricing for add ons, it's a great app, Julie and the tech team are super efficient and very fast to at dealing with my requests! HIGHLY RECOMMENDED!

Cake Topper Co

Apr 04, 2025  on Shopify

This is the most fantastic, versatile app available for customisation options. And the most helpful and friendly support team I have encountered. Do yourself a favour and get this app for your store.

SETERA

Apr 03, 2025  on Shopify

I really appreciate the ease of the app and how many options there are. It makes it very seamless for my customers to completely customize their orders. The customer service is also very helpful and friendly.

Pine Kids Co

Apr 02, 2025  on Shopify

Been a great app in my store. Easy to navigate and set up and the customer service has been great and prompt to fix any issues I have ran into! Highly recommend

Gavel Western Wear

Apr 01, 2025  on Shopify

Nice app to add variants or options to your existing products without much hassle. It also includes the information into the order so you and your customer know exactly what was chosen in the product. I'd recommend giving it a try.

Chopstix | Pan-Asian Eatery

Apr 01, 2025  on Shopify

We love the free version of this app. It provides exactly what we need. The customer service is excellent. We encountered issues with our swatch selections, and they were professional and prompt in assisting us. We highly recommend it to anyone looking for extra options!

Latex Peach

Mar 31, 2025  on Shopify

so far so good, using a free version which is enough for my small brand. The options blend seamlessly with my page. I may upgrade later to get all options. i was advised some useful changes before removing the watermark.

Mizuwariko

Mar 31, 2025  on Shopify

I was having technical difficulties and reached out to their customer service. I spoke with Julie and she was so pleasant and easy to work with. She reached out to me on the live chat relatively quickly and answered every one of my questions thoroughly and knowledgably. She even offered to assist me with things before I was able to ask for additional help. I decided to consolidate all of my services onto this app because of how wonderful the customer service is (on top of the quality of the app itself of course). Thank you so much for the exceptional assistance Julie, you are a wonderful asset to your team!

Pop Art Pets

Mar 31, 2025  on Shopify

Outstanding Support & Game-Changing Features! OPTIS Product Options has been an absolute lifesaver for our custom pet portrait business. Their team has gone above and beyond, offering not only tech support but genuine guidance and education every step of the way. They’re always responsive, friendly, and incredibly knowledgeable—you can tell they actually care about helping their users succeed. The platform itself is powerful and flexible, but it’s the brilliant team behind it that truly sets OPTIS apart. Couldn’t recommend them more highly!

TheBigSkree

Mar 31, 2025  on Shopify

Okay. So this works well! Conditional logic, reasonably easy UI. But here's my only gripe. I can't see running a webstore without optional price addons. Why shopify isn't offering this baked in is beyond me. Even so. I'd rather have OPTIS than not especially because shopify just doesn't have this baked in. While the price change did hurt that doesn't make it a bad thing. The devs clearly are working on and improving things and that deserves support. I wish there was more 'tiered' options for smaller businesses but at least this isn't 50$/month+

REK LLC

Mar 28, 2025  on Shopify

Does not allow me to set product option inventory so that when a specific option is out of stock (say a blue handle) it will be grayed out.

Myfancyparty

Mar 25, 2025  on Shopify

Easy-to-set up application with various configurable options. Responsive and available customer support. Good product and customer support I recommand.

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