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Customer reviews: OPTIS Product Options, Variant

Develop by OPTIS

The BSS Shopify Product Options app helps merchants customize product variants, offering flexibility for unique store needs. Read unbiased reviews to see how it performs for real users.

Reviews (1,538)

Overall rating
5

What Merchants Think

Merchants have expressed overall satisfaction with the "BSS Product Options, Variant" app, highlighting its user-friendly interface and powerful capabilities for customizing product options. The app has been particularly praised for its seamless integration with Shopify stores and exceptional customer support. Many users appreciate its free offering and find it critical for enhancing product customization and the overall customer experience.

Key Strengths

  • Intuitive and easy-to-use interface
  • User-friendly setup and powerful customization features
  • Seamless integration with Shopify stores
  • Outstanding customer support, described as responsive and helpful
  • Free with many advanced features available
  • Highly customizable with extensive options for product personalization

Common Concerns

  • Occasional technical issues during installation or setup, though these are generally resolved with support assistance
  • Some difficulty integrating with specific other apps
  • Minor issues with branding and watermark removal, which can be addressed by contacting customer support
  • Desire for additional features, such as conditional logic tied to customer input

Final Thoughts

The "BSS Product Options, Variant" app has received high praise from merchants for its rich feature set and excellent customer service, making it a valuable tool for stores looking to enhance their product offerings with custom options. Its free structure, combined with its comprehensive features, makes it a popular choice for Shopify store owners of varying sizes. Overall, the app is well-regarded for its ability to enhance product customization capabilities and improve the customer buying experience significantly.

PARCELLE JEWELRY ONLINE

Sep 17, 2025  on Shopify

The app is very flexible and easy to use. We got great support with customizing the design and showing option prices.

Greystone Needlepoint

Sep 17, 2025  on Shopify

My Customer Support Specialist was extremely helpful -- they were able to quickly resolve my questions via Chat and handled everything quickly.

Lol T-shirt

Sep 17, 2025  on Shopify

I contacted support about a problem I found on my site related to their application and the operator resolved it in just a few seconds. Really friendly and extremely efficient!

Best Grip Socks

Sep 17, 2025  on Shopify

I had a great experience with their customer service! The team was really supportive in helping me optimise my product page, and a special shoutout to Katly who went above and beyond to make the whole process smooth. She was patient, professional, and made everything so much easier. Highly recommend this service for other small businesses looking to add streamlined bundles to their websites – it’s been a big help for mine!

The Funk Shed

Sep 16, 2025  on Shopify

Love this app! It's given us the solution we need for multiple variants in an easy to use way. The customer service is wonderful - I had a problem with some coding after an update and the devs sorted it out quickly for me.

Hzchione

Sep 16, 2025  on Shopify

I highly recommend using this app. Katlyn and her team are very helpful and will assist you with even the smallest changes. And there are many modules in the app to meet all needs.Five stars!

Screaming Chicken

Sep 15, 2025  on Shopify

Had a small issue and they were able to fix it quickly. Overall I've been very happy with the app, I've been using it for about 2 months now.

Supply Master

Sep 12, 2025  on Shopify

This app has been a game changer for customizing product variants for subscription service. It’s very flexible, and makes managing complex options simple. Their customer support is excellent; they helped us tweak our setup quickly and got everything running perfectly.

FELISTLY

Sep 11, 2025  on Shopify

功能齐全,还有在线客服,服务热情周到,在过程中给到我很多帮助,非常感谢

Bilmiss

Sep 11, 2025  on Shopify

I’ve had a great experience with OPTIS so far. The app makes it really easy to set up advanced product options and add-ons that Shopify alone doesn’t support. The support team is excellent – they respond quickly and really care about solving the issue. Special thanks to Lin, who guided me patiently and even coordinated with the developers to install advanced features directly into my theme. The whole process was smooth, clear, and professional. If you need flexible product options and great support, this app is definitely worth it!

Noor & Sol

Sep 10, 2025  on Shopify

This plugin save me the life with my store, I had a difficult case with my variants in product, and I could solve with this plug in, I have to refer all the supports that helped me with my case, who were patience and resolvings, Ruki, Cassie, thanks a lot

FOILRIDERS SHOP

Sep 10, 2025  on Shopify

So far so good. Support is motivated and very helpfull. Solved my tasks very fast. Go ahead with this.

Two Crafty B's

Sep 09, 2025  on Shopify

The Optis customer service team is always responsive and helpful when I have questions or concerns, but even cooler is that they often review my site and usage and offer my options that they think may streamline my processes or enhance customer experience on my site.

SYMO 3D

Sep 09, 2025  on Shopify

Excellent app. I love being able to manage large numbers of colour options witout haveing to enter dozens of variant SKUs.

Regal Spritz

Sep 04, 2025  on Shopify

Thank you so much! Been up all night trying to make my plan work and this App helped with my customized feature. I talked to other Tech supports from diff Apps and they weren't able to help me. OPTIS' Live Agent is very helpful and they reply fast (Shoutout to Katlyn!) . The CS and the Dev Team of OPTIS are superb! I will continue buying this Plan. :) This is a big help for non-tech people like me. Now, I can continue using my Shop with ease. Their UI is also the best among the others. Thanks, really! I'm so happyyy! <3

Titan Ultra K9

Aug 31, 2025  on Shopify

I was having a hard time setting up the app. The Support staff came onboard and not only helped me with the app, but also helped make some minor theme changes to make the app look better. they actually saved me a lot of headache! Thank you Optis!

Shop Bonnie Bee

Aug 29, 2025  on Shopify

I would give this more stars if it were possible. After a year of Easify and staying frustrated, Cassie helped me transition to Optis in three days! Amazing customer service. Very patient and stayed present and available…even suggesting some changes to make things more streamlined. Thank you, Cassie and Optis!!!

Randalls UK

Aug 29, 2025  on Shopify

The support received was absolutely amazing! The app is easy to set up, but any questions I had, Bella really helped me out. Thank you very much!

Melt Me Candle Co.

Aug 28, 2025  on Shopify

Excellent! These guys are great, i've asked several questions and they are determined to help and have been successful at fixing my challenges right away. Thank you!

JD Candle Co.

Aug 28, 2025  on Shopify

amazing! wish I found them sooner.... 10 app's later and finally! Great support as well. Will recommend. Exactly what I need

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