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Customer reviews: Boost AI Search & Filter

Develop by Boost Commerce

Reviews (1,960)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive impression of the "Boost AI Search & Filter" app, praising its extensive functionality and excellent customer support. Many users report that the app significantly enhances the search and filter experience on their stores, allowing for more effective navigation of product catalogs. The customization options and seamless integration with existing systems are also highlighted as strong points. However, some issues with pricing transparency and technical difficulties when uninstalling the app have been noted.

Key Strengths

  • Outstanding and responsive customer support
  • Robust search and filter capabilities
  • Intuitive user interface and ease of customization
  • Improves search functionality and user experience
  • Effective integration with Shopify and other themes

Common Concerns

  • Pricing transparency and costs can be an issue
  • Potential technical problems after uninstalling the app
  • Some users found the default search capability less effective than Shopify's native search
  • Response times may vary, especially during busy periods

Final Thoughts

The "Boost AI Search & Filter" app is highly regarded for its transformative features and exceptional support service, making it a valuable asset for enhancing store search capabilities. While it offers many advantages, potential users should be mindful of pricing clarity and ensure they have the necessary support in place should uninstall or technical issues arise. Overall, the app is a strong choice for improving customer search experiences on Shopify stores.

Urban Kit Supply

Apr 23, 2024  on Shopify

Horrible! After days of testing they admitted they can't get this working. It took about 10 seconds to load. To uninstall the app they send video instructions that doesn't apply to the views of the app.

Cycology Clothing AUS

Apr 22, 2024  on Shopify

Had an issue with how our collection page header text was interacting with the Boost filter. The team at Boost sorted out the issue very quickly and it is all working fine now. Excellent support.

Mardeco Architectural Hardware

Apr 18, 2024  on Shopify

Upon upgrading to the 2.0 theme, the app had a few issues. Customer support is great, and they were able to help and solve the problems we experienced. Great app!

WelleCo Australia

Apr 17, 2024  on Shopify

Lia helped me instantly! She resolved the issue straight away and her instructions were very clear and simple. Her response time was really quick as well. A great experience overall!

Packyard

Apr 15, 2024  on Shopify

Pricing does not match what you see on Shopify. Also their website does not show pricing at all you cannot estimate the price before you are up and running. we ended up paying 149usd a month, and thats not even the PLUS plan, only essential

MUNTHE.COM

Apr 11, 2024  on Shopify

Great app and even greater customer service. The Boost team really listens and responds swiftly. Their product(s) keeps evolving too, staying one step ahead of what is possible within Shopify natively. Great partner for providing your customers with next level Search, collections and filtering. Have been using Boost for years and continue to be excited about the app and where it seems to be going.

viviON BLUE

Apr 11, 2024  on Shopify

継続的なサポートを得られる。 まだ新しいバージョンのドキュメントが整備されていない点は不便だが、機能としては申し分ない。

PEP

Apr 05, 2024  on Shopify

Great plugin and the team is very responsive to support requests, they have tweaked the output of several different things I needed customized for my store.

Brand Ventures Pty Ltd

Apr 04, 2024  on Shopify

Amazing Customer Support! The team behind Boost AI Search & Filter goes above and beyond to assist users. Jack, in particular, has been incredibly helpful throughout my experience. He's always there to lend a hand and ensure that users get the most out of the app. Whenever I encountered an issue, the developer promptly responded and provided clear instructions to resolve it. Their dedication to customer satisfaction is truly commendable!

Commercial Climate Supply

Apr 02, 2024  on Shopify

I requested a change to better improve the look of an aspect of our store and they were able to deliver exactly what I wanted in a matter of days, thank you!

The Tech Den

Apr 01, 2024  on Shopify

Email customer service was fast and efficient. They resolved our issue within a day. Great customer service.

Stelth

Mar 30, 2024  on Shopify

Please dont use this this literally ruined my shopify code after uninstalling also it made so much mess literally i created again from scratch

Toogood

Mar 28, 2024  on Shopify

The chat support was not working, not letting me see replies and also not emailing those replies. However, once I got on email with Vincy & Luna they were beyond helpful and so speedy. I requested 3 visual changes, as I am updating to a new theme and these requests were dealt with effortlessly.

Sok-It

Mar 27, 2024  on Shopify

First, Boost has AMAZING customer service. That's key for me with any Shopify app. Second, the app works incredibly well. The filtering options are easy to set up and implement, and the AI search is unmatched. Truly a great app I'd recommend to anyone.

Andrea Biani

Mar 26, 2024  on Shopify

Good app with a great support team. Always happy to help with whatever I need to change! They respond within 24 hours despite being on the other side of the world.

unbuilt

Mar 24, 2024  on Shopify

I used to love this app. Upon upgrading to 2.0 theme, my filtered collection pages can only be displayed using Boost design template, which despite my best efforts to customize, looks nothing like my theme.

P&P Distribuidora

Jan 29, 2024  on Shopify

Boost AI app is truly amazing. It provides an exceptional user experience by allowing customers to easily navigate through numerous products and find exactly what they are looking for. The app's advanced filtering options, such as sorting by price range, color, and size, ensure a seamless shopping experience. The intuitive interface and customizable design further enhance the overall functionality of the app. With this filter app, managing and organizing products has become effortless, making it a must-have for any Shopify store owner.

THELIFESTYLEDCO Shop

Jan 18, 2024  on Shopify

We have a robust store with thousands of skus. This app has been critical to improving our site search and collection page filter functionality. After installing the app, we did experience some issues with our quickshop feature and collection page loading. Jack from Boost's support team was very helpful in fixing the issue and he was great to work with.

Baukjen

Dec 21, 2023  on Shopify

We have been using Boost AI Search and Discovery for some months now and we are very impressed with its features and performance. We love the visual merchandising tools that let us control how products are displayed and ranked. The custom product filter is also very flexible and easy to use. It works well with any theme and allows us to create unlimited filter options based on tags, metafields, variants, ... The analytics dashboard is also very insightful and shows us how customers are using the search and filter features. Customer service is always there to help us. We highly recommend this app to anyone who wants to improve their store's search and discovery experience.

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