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Customer reviews: Boost AI Search & Filter

Develop by Boost Commerce

Reviews (1,960)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive impression of the "Boost AI Search & Filter" app, praising its extensive functionality and excellent customer support. Many users report that the app significantly enhances the search and filter experience on their stores, allowing for more effective navigation of product catalogs. The customization options and seamless integration with existing systems are also highlighted as strong points. However, some issues with pricing transparency and technical difficulties when uninstalling the app have been noted.

Key Strengths

  • Outstanding and responsive customer support
  • Robust search and filter capabilities
  • Intuitive user interface and ease of customization
  • Improves search functionality and user experience
  • Effective integration with Shopify and other themes

Common Concerns

  • Pricing transparency and costs can be an issue
  • Potential technical problems after uninstalling the app
  • Some users found the default search capability less effective than Shopify's native search
  • Response times may vary, especially during busy periods

Final Thoughts

The "Boost AI Search & Filter" app is highly regarded for its transformative features and exceptional support service, making it a valuable asset for enhancing store search capabilities. While it offers many advantages, potential users should be mindful of pricing clarity and ensure they have the necessary support in place should uninstall or technical issues arise. Overall, the app is a strong choice for improving customer search experiences on Shopify stores.

Party Stuff

Feb 11, 2025  on Shopify

If you have a dev team, or are ready to hire one, then Boost is probably an acceptable investment for you. If you do not, then avoid this extension as there is virtually zero chance you will be successful integrating it into your theme. ZERO chance. Prepare yourself to read over their code and spend many hours copying over styling from your existing theme - your mileage may vary, but even with a background in this, I've had enough of Boost. You will 100% lose any native theme functionality where there is overlap with Boost, so will need to invest in replacements through new extensions. Wishlists etc, for example. Dealbreaker for me - Boost hijacks your existing cart functionality which will 100% cost you conversions due to customer confusion and inconsistencies. Worse yet, their support is an absolute waste of time.

6 Rings Clothing Store

Jan 16, 2025  on Shopify

completely ruined my menu navigation

URIQA

Dec 06, 2024  on Shopify

It should be called "Boost Filter" because the search is worse than the Shopify default. Try typing more than two basic keywords (category, gender, tag) and you'll get a ZERO result. Even the Shopify native search is better than that! Not sure what exactly they're claiming AI is enhancing because it is not. Filters are good but not worth the price. Support is MIA.

SmileDent

Oct 21, 2024  on Shopify

Very poor support ! It doesnt work to add search bar section into main template...

Curated Home Decor

Oct 18, 2024  on Shopify

The Watch Factory ®

Aug 07, 2024  on Shopify

I have $300 of unpaid earnings in my affiliate account. I have sent you many emails requesting the release of the money, but I have not received any replies. You are continuing to ignore my emails. This is the final email I will write to you. If I do not receive a response to this email, I will uninstall the app from my Shopify client stores. Username: [email protected]

Ritzberg

Aug 03, 2024  on Shopify

Once we uninstalled, this app completely crashed and removed the products in our collection pages. You can only see the header, the footer on any collection page. What kind of malicious code did you add to your app? Can you fix this mayhem you caused?

Computer Lounge

Jul 21, 2024  on Shopify

unlimited filter options (tag and Metafiled) is true but cost a fortune. If you need more than 20 slots, it will need extra charge of $50 for each 5 slots.

Aden Jewelry

Jul 21, 2024  on Shopify

unistalled app and now my products dont show Fix my site!

Abbyson.com

May 29, 2024  on Shopify

It's been over 3 weeks since our last contact with Boost. Is the customer service team no longer part of the team? We love the functionality of boost and we are using the most expensive plan but the service is poor compared to all other apps. I hope this review leads to them responding to my 5+ follow up emails.

Urban Kit Supply

Apr 23, 2024  on Shopify

Horrible! After days of testing they admitted they can't get this working. It took about 10 seconds to load. To uninstall the app they send video instructions that doesn't apply to the views of the app.

AMEKANA

Mar 31, 2024  on Shopify

No support whatsoever after 5 days. Definitely not a reliable app

Stelth

Mar 30, 2024  on Shopify

Please dont use this this literally ruined my shopify code after uninstalling also it made so much mess literally i created again from scratch

unbuilt

Mar 24, 2024  on Shopify

I used to love this app. Upon upgrading to 2.0 theme, my filtered collection pages can only be displayed using Boost design template, which despite my best efforts to customize, looks nothing like my theme.

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