Truly incompetent support, they turned off infinite scroll, then denied the fact. Changed collection layout from 3 items per row to 2 items per row without permission. When confronted, they stopped answer our emails. They're the kind of company that claims their support email is unattended (again, not true) and tries to force you into a chat bot. If you value your time and sanity, stay away...

We’ve been relying on another app by this same company for a major product launch, a critical moment for our business. Their system completely failed to deliver what we've been paying for, leaving thousands of customers uninformed and resulting in significant revenue loss. Despite identifying the issue ourselves and repeatedly explaining it to their team, we were ignored for days. Only after they fixed another unrelated bug did they finally acknowledge the very problem we had flagged from the start, without so much as an apology or recognition of our earlier reports. It’s now been over four weeks, and the app still isn’t working properly. We’ve lost tens of thousands of dollars in sales due to their negligence and lack of communication. We've been forced to install Boost AI, (and charged, due to their team not able to fix the issue within the trial period length), to get responses to our issues in their other app. If your business depends on reliable and responsive customer support, when you trully need it, stay far away from this company and any of their apps. It’s been one of the most frustrating and costly experiences we’ve had with any Shopify integration, over the past 9 years.

these people will charge you upwards of $500 to $1000 on top of monthly subscription fee to do minor adjustments to there filters menus, STEER AWAY if you don't want to be robbed by their monopolistic policies and fees. Literally coming out with UNIMAGINABLE and RIDICULOUS quotes for simple tasks out of their back side.

The app is not working properly, the customers can't find the products and the support can't help with the issue! It's an expensive app, but the support is really bad.

States free plan available. There is no free plan available.

Lost my default collection theme, can't get it back

Sometimes you get such an idiotic support you question yourself if they’re unqualified or trolling you. Then in the middle of the conversation they disappear from their live chat for sometimes hours.

Currently there is a major issue with this app: when you use shopify markets and have specific warehouse locations for your markets the app is not able to correctly show the inventory of your products on collection pages. This means on the collection page you see "unavailable", although it is actually available on the market. Update: the solutions provided by boost ai are also not practical for the moment. Before you install or decide to use this app make sure that this is fixed or you are missing out. Also: support is super slow at the moment, sometimes it takes them a day or two to message you back in the chat.

Thought the app and its numerous features were nice, however support ended up being SO terrible. Long delay and most are not knowledgeable. What a waste of time.

They leave coding on my website when uninstalling their app. Please contact me on [email protected] and fix this my search is not working because of this.

If you have a dev team, or are ready to hire one, then Boost is probably an acceptable investment for you. If you do not, then avoid this extension as there is virtually zero chance you will be successful integrating it into your theme. ZERO chance. Prepare yourself to read over their code and spend many hours copying over styling from your existing theme - your mileage may vary, but even with a background in this, I've had enough of Boost. You will 100% lose any native theme functionality where there is overlap with Boost, so will need to invest in replacements through new extensions. Wishlists etc, for example. Dealbreaker for me - Boost hijacks your existing cart functionality which will 100% cost you conversions due to customer confusion and inconsistencies. Worse yet, their support is an absolute waste of time.

completely ruined my menu navigation

It should be called "Boost Filter" because the search is worse than the Shopify default. Try typing more than two basic keywords (category, gender, tag) and you'll get a ZERO result. Even the Shopify native search is better than that! Not sure what exactly they're claiming AI is enhancing because it is not. Filters are good but not worth the price. Support is MIA.

Very poor support ! It doesnt work to add search bar section into main template...

I have $300 of unpaid earnings in my affiliate account. I have sent you many emails requesting the release of the money, but I have not received any replies. You are continuing to ignore my emails. This is the final email I will write to you. If I do not receive a response to this email, I will uninstall the app from my Shopify client stores. Username: [email protected]

Once we uninstalled, this app completely crashed and removed the products in our collection pages. You can only see the header, the footer on any collection page. What kind of malicious code did you add to your app? Can you fix this mayhem you caused?

unlimited filter options (tag and Metafiled) is true but cost a fortune. If you need more than 20 slots, it will need extra charge of $50 for each 5 slots.