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Customer reviews: Boost AI Search & Filter

Develop by Boost Commerce

Reviews (2,006)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive impression of the "Boost AI Search & Filter" app, praising its extensive functionality and excellent customer support. Many users report that the app significantly enhances the search and filter experience on their stores, allowing for more effective navigation of product catalogs. The customization options and seamless integration with existing systems are also highlighted as strong points. However, some issues with pricing transparency and technical difficulties when uninstalling the app have been noted.

Key Strengths

  • Outstanding and responsive customer support
  • Robust search and filter capabilities
  • Intuitive user interface and ease of customization
  • Improves search functionality and user experience
  • Effective integration with Shopify and other themes

Common Concerns

  • Pricing transparency and costs can be an issue
  • Potential technical problems after uninstalling the app
  • Some users found the default search capability less effective than Shopify's native search
  • Response times may vary, especially during busy periods

Final Thoughts

The "Boost AI Search & Filter" app is highly regarded for its transformative features and exceptional support service, making it a valuable asset for enhancing store search capabilities. While it offers many advantages, potential users should be mindful of pricing clarity and ensure they have the necessary support in place should uninstall or technical issues arise. Overall, the app is a strong choice for improving customer search experiences on Shopify stores.

Tumble

Apr 04, 2025  on Shopify

Boost is always quick to jump into our theme code to identify and fix issues. We wanted to figure out how to show a second image on hover on a product card and Stephen was able to solve it immediately.

FifthGate

Apr 02, 2025  on Shopify

Seri was amazing!. She helped me fix my issue right away. Great app with great service .

Wristbuddys

Apr 01, 2025  on Shopify

Love this app. A little difficult to set up as long as you do not have Alex who was incredibly good and helpful from start to finish.

Laser Safety Industries

Mar 26, 2025  on Shopify

We had an abnormal situation on our collection pages; they will set you up free or charge (we had a good amount of custom - see our collection page here: https://lasersafetyindustries.com/collections/eyewear (notice the +view more dropdown with videos/links). Worth the time investment. Didn't think it would really be possible but it ended up being. I was trying out their competitor (Globo or w/e it is) but they would have charged like $115 for set-up. Also much worth at getting back to me.

Restaurantware

Mar 19, 2025  on Shopify

ThrivesFit

Mar 14, 2025  on Shopify

Great Customer Service went above and beyond. Max was very helpful!

PRM Filtration

Mar 13, 2025  on Shopify

EDIT: The team has addressed the staffing issue, and long support times hampering troubleshooting appear to be getting resolved. As that was the only major issue holding the app back, I can strongly recommend this app. I appreciate their response, and they apparently took the staffing issues and support long times seriously. I had this app set to five stars until recent apparent staff changes. The app still functions fine, but apparently support has been gutted. If you submit an issue, you will hear back 12 hours later (well after you are home for the day). When you respond, it will be another 12 hours before you hear back. It is a good app, but any bug or troubleshooting is currently a multiple day affair, which is less than ideal. I'll leave it at 3, because it is still good at what it does. It's just no good for troubleshooting in real time or if there is a deadline.

Distinctive Gem Inc.

Mar 12, 2025  on Shopify

They were very quick to trouble shoot my issues and I felt so taken care of in the midst of hopelessness. I love what this app does and the customer service is top notch.

Whelehans Wines

Mar 05, 2025  on Shopify

Hats off to the support team! They did an outstanding job helping us resolve a complex technical issue that was causing conflicts with our pre-set system. Their expertise, efficiency, and dedication made all the difference. I couldn’t recommend them more!

Sport It First

Feb 27, 2025  on Shopify

Great support team!

PRM Filtration

Feb 26, 2025  on Shopify

The app makes adding filter trees easy and intuitive, and when I did have an issue with formatting, the support team was very helpful and thorough.

Inline Tube

Feb 21, 2025  on Shopify

The Boost team has been amazing to work with us on meeting our unique industry needs as well as our front end development concepts. Highly recommended!

TBOOTH WIRELESS

Feb 19, 2025  on Shopify

We've been using the Boost app for a year, and it's been great for rendering our product listings in a more organized and user-friendly way. Also, the support team has been very helpful and responsive with any customization or issue.

Okanui

Feb 12, 2025  on Shopify

Atelier Rose Pivoine

Feb 12, 2025  on Shopify

Perfect support, I recommand.

Co-Mac

Feb 11, 2025  on Shopify

Excellent search, support and communication. Would recommend if you're looking for a flexible and comprehensive search app.

Tumble

Feb 07, 2025  on Shopify

Boost is always quick to jump into our theme code to identify and fix issues. We had an issue and one of their team members said they would investigate. Because it was likely someone from another timezone, I escalated and asked for someone in our timezone to handle immediagely. Stephen responded quickly and fixed the issue.

ToxTests

Jan 22, 2025  on Shopify

Jack at Boost solved a problem I couldn't figure out. Great work, great communication. Much appreciated!

Tupperware US

Jan 19, 2025  on Shopify

Very capable app with outstanding support. I like all the analytics you get with Boost, it really helps to test new search strategies and see if they worked.

Sandy Store ByNet

Jan 16, 2025  on Shopify

Toute votre équipe est géniale Lina et Mia sont très compétentes et très commerciales

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