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Customer reviews: Webkul MultiVendor Marketplace

Develop by Shopify

Reviews (359)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate the "Multi Vendor Marketplace" app for its robust functionality and exceptional customer support. Many reviews highlight the app's ability to transform a simple Shopify store into a multi-vendor platform, making it an ideal solution for businesses looking to expand their marketplace capabilities. However, there are mentions of certain drawbacks that need attention, indicating a need for further refinement of the app.

Key Strengths

  • Outstanding customer support, often praised for being responsive and helpful.
  • Rich in features that cater to various business needs, from basic functionalities to advanced customizations.
  • Seamless integration with existing Shopify stores, enhancing marketplace management capabilities.
  • Intuitive vendor and order management tools, simplifying business operations.
  • Customizability, allowing users to tailor the platform to suit specific requirements.
  • Frequent updates and improvements which add new functionalities.

Common Concerns

  • The user interface received criticism for being outdated and complex.
  • Some merchants reported issues with the initial setup process, finding it somewhat confusing.
  • Problems with inventory sync and payment integrations were noted as missing features or areas needing improvement.
  • A few reviews mentioned challenges with customer support responsiveness and communication.
  • Minor bugs and feature inconsistencies were reported across different setups.

Final Thoughts

Overall, the "Multi Vendor Marketplace" app is well-regarded among its user base, particularly for its robust feature set and superb customer support. While the app has room for improvement in terms of user interface and specific functionalities, its ability to effectively support a multi-vendor environment on Shopify remains highly valued. Merchants looking for a customizable and reliable marketplace solution with comprehensive support would find this app beneficial, provided they are prepared to navigate through some of its complexities.

The Luthier Bench

Nov 04, 2024  on Shopify

In early 2024 we approached Shopify to create a high-end guitar e-commerce business on a multi-vendor platform. After discovering that Shopify has no native application for multi-vendor platforms, we searched for a 3rd party app that would integrate into Shopify and provide multi-vendor functionality. We looked at several options and after trying another vendor, we found MVM (Multi-Vendor Marketplace). There is nothing more critical to the success of our business than the stability and functionality of having vendors register as sellers and list products for sale. After weeks of testing, we moved forward with MVM and with outstanding professional support from Pooja at MVM - we were able to launch in May 2024 and the rest is history. Recently, our business was offered financing from Shopify - thank you MVM for being a big part of our success story.

I.DEA מרחב מקצועי לטיפול והתפתחות אישית

Nov 04, 2024  on Shopify

great platform , really good support , It is enabling us to manage many vendors . Highly recommend it . The level of management you can deal with using this app is really really impressive , and the support given is top notch .

Meeting House Farm

Oct 21, 2024  on Shopify

We've been using MVM for a year. While the user experience isn't flashy it does get the job done. Service from WebKul is responsive.

House of Golf

Oct 20, 2024  on Shopify

Great app functionality for what we need. Support has been efficient and solutions to majority of our challenges have been found.

French Wink

Oct 17, 2024  on Shopify

This app is the most affordable and comprehensive solution we've found to manage our marketplace with Shopify. It has everything we need, except for inventory sync for our sellers, which we hope will be available soon.

EarthBased

Oct 17, 2024  on Shopify

The All-in-One Multivendor Solution has been a game-changer for EarthBased, streamlining our marketplace management with seamless integrations, automated payouts, and efficient order calculations. Sellers benefit from customizable dashboards, bulk product edits, real-time chat, and flexible commission settings. Advanced features like dual sync, API support, and ChatGPT integration for product descriptions have greatly enhanced our platform's efficiency. This app has transformed our operations, making it an invaluable tool for scaling and managing a diverse, eco-friendly marketplace. Highly recommended!

Design Duality Inc.

Oct 15, 2024  on Shopify

It's a delight to work with them. They are quick to respond and consistently ready to provide assistance.

subcultours

Oct 02, 2024  on Shopify

Very responsive customer service, although the integration with shopify still has space for improvement.

MobylX

Oct 02, 2024  on Shopify

Hi Shopify, This is from team MobylX. Its good connecting with WEBKUL team to get the queries resolved. They are very responsive and taken note of concerns.

Singular Papers

Oct 02, 2024  on Shopify

The application offers a very wide range of functionalities for a marketplace, comparing it with other apps and their pricing. The support in my case has been really good: I have been able to resolve many doubts and/or they have helped me adjust the configuration very quickly.

UShop

Sep 24, 2024  on Shopify

Nuestro equipo de UShop Shopping Digital está realmente encantado con sus trabajos y su soporte, además, accesible en precio y muchas funciones en sus aplicaciones. Recomendamos 100%. Saludos desde Uruguay https://xushop.co [email protected] +59892873178

El Mundo del Café

Sep 16, 2024  on Shopify

Muy buena plataforma , justo lo que se necesita para manejar multiples seller. Posee un montón de opciones que facilitan el control y manejo de los productos y su venta. Adicionalmente el soporte es muy bueno y rápido. Lo recomiendo 100%

Roxie's Picks

Sep 12, 2024  on Shopify

Great team to work with, helped me navigate through the many features this app offers. Running a marketplace is not easy especially when you have hundreds of vendors! and the Webkul team has helped answer questions and fix problems. Thank you

SACASUSA

Sep 10, 2024  on Shopify

Best service. Please remember, they are available indian time starting 10 am. Very profession. Thank you.

JS Alternators

Sep 09, 2024  on Shopify

This app has worked great for us to sell our products on other stores and for us to add other products to our store. It's a little confusing to set up initially, but the support team is responsive and a lot of help.

Clearance.ae

Sep 07, 2024  on Shopify

when i saw some of the reviews saying we send complains and no reply i thought this reminds me with some company which i had very bad experience with , then i looked at the author i was surprised , its the same author , the world is small note: Look at their good reviews, alllllllllllllllllllllllllllllllllll fake , and in a shameful artifical way .

Binfinds

Sep 04, 2024  on Shopify

The support team has been very kind and focused on solving problems efficiently. Your assistance is greatly appreciated.

Mount Eliza Art & Design Show

Sep 03, 2024  on Shopify

This app is amazing!!! We run a once-a-year Art Show that is a fundraising activity. We use to have online forms and Excel Spreadsheets to capture 100 artists and 400 individual artworks and 1000s of small products - we'd then bulk import and upload into Shopify. Now our artists and makers can create their own accounts, upload their own items, see when their items have sold and we have reduced our workload significantly! Webkul MMP support has been very helpful, the app is easy to use (there are a couple of improvements that could be made, but it's all manageable), and we can hibernate it for most of the year when we're not using it.

Uphanger

Sep 01, 2024  on Shopify

I realy was expecting more about the app regarding, design and simplicity. It has almost evertyhing i need but it can be for sure improve. About the support team, the best support ever.

Ecuaoasis

Aug 27, 2024  on Shopify

NO recomiendo esta aplicación, no existe una buena comunicación con soporte técnico, no hemos usado vuestra App y no la podemos usar porque ahora subieron el precio a $15, pero siguen cobrando el valor de $10 mensualmente aunque no la usamos. Procedo a desinstalar esta aplicación.

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