Since writing this review someone has reached out to me. They said they have contacted me many times but I didn’t receive any communication until they found me on Instagram, which I appreciate. We are in the middle of resolving issues and answering questions. I am on the lowest price subscription. Which is still expensive for me and my little growing business. Despite sending multiple emails for help I have never received a reply or any support. I just had my first sale using the app and the payment has come to me not the vendor. Not sure how to resolve this for future vendors - it seems you can integrate PayPal API to combat this - I will do so and see how it goes. I’m more concerned the cost breakdown including PayPal and afterpay fees isn’t clear for my vendors. I like the app and I’m glad to be in touch with someone who is helping me so I’m changing my review to 4 stars.

I like the support specially. Because I mess up every time and then I just need someone to help me out. They have techs available for me always.. Thank you so much.

As a newcomer to Webkul, we have found the support to be absolutely first class. Our marketplace is artesial.co.uk and is unusual in many ways, but we have been supported throughout by the Webkul team. Kashgara to name just one of the team has been so helpful and patient - would give 10 stars if we could. The software has so many options and configurations it can seem daunting but it does pretty much everything you would want to get a marketplace up and running so we're delighted with our choice of platform. Contact [email protected] if you want to check the authenticity of this review and either Pat or Angus will be happy to chat you through their Webkul experience.

So I started with Webkul under the Multivendor Market Place and since I have integrated the Webkul Zipcode Validator over the last calendar year. I honestly cannot say how unbelievably helpful and timely these folks are. I am in the US and I often stay up until about midnight to have live chat and active correspondence with them. At times when you own a small business it can feel alone but not with these folks. They really are the real deal. If their programs come close to what you need just try it out and ask them to help you. THEY WILL!

Les doy un 1 porque no es aceptable que, tengo 1 año pagado sobre mi plan de SHOPIFY COMO TAL y por un pago fallido de vuestra aplicación hayáis congelado TODA MI TIENDA. Si no pago vuestra aplicación, tenéis el derecho a congelar o desactivar vuestra aplicación pero NUNCA toda mi tienda que ya tiene 1 año entero pagado y que su funcionamiento no dependa de nada de esta aplicación vuestra. Es inaceptable y una falta de respeto. Si lo hacéis para mostrar que tenéis poder sobre las actividades de otros, quiero probarlos que es una muy mala práctica. Muy seguramente esto no les dirá nada pero NO LO RECOMENDARÉ A NADIE MÁS.

We are currently still implementing our multi-vendor + auction system, and coding integrations to support this. Support chat has been quite useful and helpful so far, although some improvements could be made - for example the API documentation is incomplete, and it would be good if there were a feature to 'lock down' seller accounts to only create auctions. Will update review once we have launched our service and are able to give more complete feedback.

So many questions from me...supporters helped every details. It was great. Even i just started to set up my shop, i feel i could do it due to you guys. thank you

I am on the lowest price subscription. Which is still expensive for me and my little growing business. Despite sending multiple emails for help I have never received a reply or any support. I just had my first sale using the app and the payment has come to me not the vendor. Not sure how to resolve this for future vendors. Would rate much higher if support was active because the app is a good idea.

We have been configuring this app for a week or so and we love the App features .With the support of the team we are discovering how to optimize the features and enable our sellers as well as ourselves to run our business smoothly. The support team is very helpful especially Shipra Jaiswal who has taken me through how to set up fees , custom fields, location, shipping, seller profile and has given me an good overall overview on how to finalize the app setup .I would highly recommend the app and here support!!

We started to use this awesome app to become a platform for personalized unique gift items and we will use our experience and also our business discipline to provide only carefully crafted gifts on our platform. Any crafter will be able to join Lucasgift and offer their lovely products to our customer base thanks to this lovely app! Taha Yavuz Co-owner, Lucasgift

We have the query for setup and feature of multi vendor app. I raise a ticket and from abhishek guide all best possible way to gain our gaol. I am fully satisfied with their support. Thanks Abhishek and webkul too.

The app is very well featured and great value. Support agents very helpful - for me timezones make it a little tougher but they pursue things for us

I am using MVM for building marketplace on shopify and this is one of the best marketplace plugin on shopify. Support is also helpful.

Despite our numerous complains and tickets, we are being ignored by webkul, our webkul dashboard was locked for 3 months despite our recurring bill of $65.

I recently started to use the Multi Vendor Marketplace app, but until now it's been great! The app is meeting all my needs and the suport team is very helpful!

We’ve had a wonderful experience using this multi-vendor marketplace app. It’s an ideal platform for users who want to list their products in one convenient place. The interface is user-friendly and intuitive, making it easy to manage and showcase a variety of items. Additionally, the support team is highly commendable. They are responsive, helpful, and always willing to go the extra mile to resolve any issues or provide guidance. Overall, this app offers a seamless and supportive environment for vendors and buyers alike.

The best thing about Webkul is the support. Every single issue I have had has been handled very promptly and professionally! I could not fault their support team, Shipra in particular has been a star! The platform has met most of our needs thus far, and for an affordable price.

They responded very quickly and even got me the code I needed on the spot to make adjustments to my store. Very helpful!

I am very happy about their customer service, they were prompt and diligent in addressing any issue that I had while onboarding on their platform. I am excited to work with their business and continue the relationship.

Great app, solid support team, and very necessary app if you plan on running a marketplace business. App is always being worked on to be made better.