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Customer reviews: Webkul MultiVendor Marketplace

Develop by Shopify

Reviews (343)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate the "Multi Vendor Marketplace" app for its robust functionality and exceptional customer support. Many reviews highlight the app's ability to transform a simple Shopify store into a multi-vendor platform, making it an ideal solution for businesses looking to expand their marketplace capabilities. However, there are mentions of certain drawbacks that need attention, indicating a need for further refinement of the app.

Key Strengths

  • Outstanding customer support, often praised for being responsive and helpful.
  • Rich in features that cater to various business needs, from basic functionalities to advanced customizations.
  • Seamless integration with existing Shopify stores, enhancing marketplace management capabilities.
  • Intuitive vendor and order management tools, simplifying business operations.
  • Customizability, allowing users to tailor the platform to suit specific requirements.
  • Frequent updates and improvements which add new functionalities.

Common Concerns

  • The user interface received criticism for being outdated and complex.
  • Some merchants reported issues with the initial setup process, finding it somewhat confusing.
  • Problems with inventory sync and payment integrations were noted as missing features or areas needing improvement.
  • A few reviews mentioned challenges with customer support responsiveness and communication.
  • Minor bugs and feature inconsistencies were reported across different setups.

Final Thoughts

Overall, the "Multi Vendor Marketplace" app is well-regarded among its user base, particularly for its robust feature set and superb customer support. While the app has room for improvement in terms of user interface and specific functionalities, its ability to effectively support a multi-vendor environment on Shopify remains highly valued. Merchants looking for a customizable and reliable marketplace solution with comprehensive support would find this app beneficial, provided they are prepared to navigate through some of its complexities.

Tokos

Nov 21, 2025  on Shopify

Webkulhas everything we need to build and manage our marketplace on Shopify (finally!). We were fully up and running within 24 hours, and the setup process was smooth and intuitive (Thanks Abhisehk). The customer support team was responsive, professional, and very helpful at every step. Excellent experience overall. ***No calendly integration. Stripe integration is complexe/complicated. Dashboard is functional but looks outdated. Now following up with customer support.

High Google

Nov 18, 2025  on Shopify

Webkul marketplace works great, it offers so many possibilities. We are very happy with it. Best regards, HighGoogle.nl

Il Mondo del Nerd

Nov 12, 2025  on Shopify

everything ok, kind and competent staff. App is simple and user friendly. Has a lot of good features for my multi vendor marketplace.

Le Sans Fin

Nov 10, 2025  on Shopify

We had lots of questions for the Webkul team, and they were incredibly helpful and responsive!! Specifically loved the Seller Shopify Store Connector.

Steak Store

Nov 07, 2025  on Shopify

Great and fast support. The new theme got a more modern look and works really well. Our suppliers love to work with the system and we would recommend it.

rvbazaar

Oct 24, 2025  on Shopify

App is simple and user friendly. Has a lot of good features for my multi vendor marketplace. Easily syncs with Shopify. Adding additional apps and removing it in backend is a breaze and the associated payments works instantly. Most imp is the renting and selling feature combined for my website which many apps dont give. Nice app to have for a Multi Vendor Marketplace.

Zero

Oct 14, 2025  on Shopify

I have been using Wekbul Vendor Marketplace app for my new B2C Marketplace platform. As I had some sophisticated and customized integrations, it all went smooth and fast thanks to their Customer support team - super fast responding, professional attitude and high know-how. Recommending Wekbul 100%!

Kenny's Yard: Digital DIY Market

Oct 08, 2025  on Shopify

I am setting up a multivendor website for my DIY Digital Downloads store. The webkul team has been absolutely great in helping me to configure it for my specific requirements. On two occasions I needed their help and I am more than happy with their fast response and actions in addressing my needs. I would highly recommend them.

Crunchy Life Australia

Oct 07, 2025  on Shopify

Incredibly helpful support. I am excited to become for familiar with this app and am excited to see it grow and improve over time. This app has allowed me to empower the small businesses that I already support which is a huge game changer.

Switch in Select

Oct 06, 2025  on Shopify

Webkul is an amazing platform that offers truly unique business options. It’s a bit complex, but the support team is always there to help.

CoachShelf

Oct 03, 2025  on Shopify

We’ve been using Webkul’s Multivendor Marketplace for our Shopify store, and it has been a game-changer. The app is packed with features, flexible, and works seamlessly with our setup. It really simplifies managing multiple sellers and products. What impressed us even more was the support team. Our support agent Divyanshi Gautam was incredibly responsive, knowledgeable, and patient. They guided us step by step, provided clear explanations, and even went the extra mile to resolve customization questions. The level of professionalism and dedication is outstanding. Highly recommend Webkul for anyone looking to scale with a reliable multivendor solution and top-notch support.

Taminzo

Sep 30, 2025  on Shopify

Had been a great experience with webkul so far... a very helpful support team that is always available.

The Artisan Garage

Sep 23, 2025  on Shopify

Super helpful with the support. Love the capability that the app adds to my store for allowing multiple sellers.

The Pleasure of Writing

Sep 19, 2025  on Shopify

The app is great for a marketplace environment. We have been using it for around 2 years now. Most of the user interface is self explanatory. It gets a bit tricky if you want to integrate this with Shopify. We've had issues with Metafields not synching with Shopify Metafields for at least 6 month. After several back and forward we discovered that the synch fails if a metafield in shopify is assigned to a product category. In order to synch data entered into the Webkul fields to shopify we had to remove al shopify assigned categories. Now a metafield for T-shirt size will also show up for Heating supply products. I hope that Webkul development can take a few moments out of there schedule and ensure full implementation with Shopify Metafields.

Gearnada

Sep 18, 2025  on Shopify

Starting out I found Webkul to be everything I need to get my store up and running. Support has been great!

First Homeschool

Sep 17, 2025  on Shopify

Wouldn't be here if it wasn't for the support - very helpful team walking me thru some configuration needs!

choosejust

Sep 17, 2025  on Shopify

Agent Pooja is super helpful when it comes to guiding with instructions. She and her team also assists wonderfully in terms of problem solving and with finding the root cause. I look forward to having the product run 100% with their support.

lumii market inc.

Sep 16, 2025  on Shopify

Webkul has been great for me so far. There are a lot of configurations that can be a lot to process - but I have been able to build my site independently so far without any help from the team until this morning. Booked a call at my convenience with a team member (Md Akhtar Khan), determined there is one issue to be looked at from their team and had all my other questions addressed, he was very helpful. Call is overseas, so the sound was a bit difficult to hear at times but overall a positive experience. I will be switching my membership app over to Webkul soon as its FAR less expensive than the one I use now. There are many additional app add-ons available which I like as they help form my business how I want it to be without any unnecessary stuff!

Little Green Cocoon

Sep 12, 2025  on Shopify

The support was really good, fast, kind and efficient. They had a lot of patience and solving a problem I create.

DeoDap

Sep 11, 2025  on Shopify

The Webkul team is truly committed to delivering excellent service. We recently raised an issue, and their senior representative, Asim, personally reached out and provided a prompt resolution. Highly recommend this app!

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