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Customer reviews: Webkul MultiVendor Marketplace

Reviews (336)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate the "Multi Vendor Marketplace" app for its robust functionality and exceptional customer support. Many reviews highlight the app's ability to transform a simple Shopify store into a multi-vendor platform, making it an ideal solution for businesses looking to expand their marketplace capabilities. However, there are mentions of certain drawbacks that need attention, indicating a need for further refinement of the app.

Key Strengths

  • Outstanding customer support, often praised for being responsive and helpful.
  • Rich in features that cater to various business needs, from basic functionalities to advanced customizations.
  • Seamless integration with existing Shopify stores, enhancing marketplace management capabilities.
  • Intuitive vendor and order management tools, simplifying business operations.
  • Customizability, allowing users to tailor the platform to suit specific requirements.
  • Frequent updates and improvements which add new functionalities.

Common Concerns

  • The user interface received criticism for being outdated and complex.
  • Some merchants reported issues with the initial setup process, finding it somewhat confusing.
  • Problems with inventory sync and payment integrations were noted as missing features or areas needing improvement.
  • A few reviews mentioned challenges with customer support responsiveness and communication.
  • Minor bugs and feature inconsistencies were reported across different setups.

Final Thoughts

Overall, the "Multi Vendor Marketplace" app is well-regarded among its user base, particularly for its robust feature set and superb customer support. While the app has room for improvement in terms of user interface and specific functionalities, its ability to effectively support a multi-vendor environment on Shopify remains highly valued. Merchants looking for a customizable and reliable marketplace solution with comprehensive support would find this app beneficial, provided they are prepared to navigate through some of its complexities.

The Pleasure of Writing

Sep 19, 2025  on Shopify

The app is great for a marketplace environment. We have been using it for around 2 years now. Most of the user interface is self explanatory. It gets a bit tricky if you want to integrate this with Shopify. We've had issues with Metafields not synching with Shopify Metafields for at least 6 month. After several back and forward we discovered that the synch fails if a metafield in shopify is assigned to a product category. In order to synch data entered into the Webkul fields to shopify we had to remove al shopify assigned categories. Now a metafield for T-shirt size will also show up for Heating supply products. I hope that Webkul development can take a few moments out of there schedule and ensure full implementation with Shopify Metafields.

lumii market inc.

Sep 16, 2025  on Shopify

Webkul has been great for me so far. There are a lot of configurations that can be a lot to process - but I have been able to build my site independently so far without any help from the team until this morning. Booked a call at my convenience with a team member (Md Akhtar Khan), determined there is one issue to be looked at from their team and had all my other questions addressed, he was very helpful. Call is overseas, so the sound was a bit difficult to hear at times but overall a positive experience. I will be switching my membership app over to Webkul soon as its FAR less expensive than the one I use now. There are many additional app add-ons available which I like as they help form my business how I want it to be without any unnecessary stuff!

DeoDap

Sep 02, 2025  on Shopify

The app is good for small size marketplaces. But after you scale, their support is poor. APIs keep braking, and you don't get proper support. So if your store is going to scale, may be you should look for an alternative app or build your own.

Bricks Masons

Aug 26, 2025  on Shopify

We’ve been using the Multi Vendor Marketplace app for our store, and it has been working really well for our needs. The app makes it easy to manage vendors and streamline our marketplace operations. A big shoutout to Chirag for his excellent support—he was quick to respond, very knowledgeable, and helped us set things up smoothly. Overall, a great experience so far!

Arabic Scent House

Aug 13, 2025  on Shopify

good app, but 1 main GST compliance as per India is not available yet. The GST 'value' breakup on invoice which they miss communicated and didnt inform properly

Cavirk

Jul 30, 2025  on Shopify

I recently started using this app and found it very useful. The Webkul support team is extremely helpful and provides detailed explanations. I tried reaching out to them, and they immediately connected with me and cleared all my doubts.

Fat Cat Car Auctions Ltd.

Jul 18, 2025  on Shopify

Support team are fantastic very helpful and patient always available to help thank you Multivendor marketplace app is fantastic and a perfect fir for my business

FurnishDeals

Jul 16, 2025  on Shopify

Excellent supportive team. Webkul Have a lot features as a marketplace either rma, or shipping. Everything can be automated easily.

Global De-Stash

Jul 14, 2025  on Shopify

Webkul’s Multivendor Marketplace app for Shopify is a powerful solution to turn your store into a full-featured marketplace. It offers extensive customization, vendor management, and seamless integration with Shopify. However, the UI can be complex for beginners, and support response times may vary.

GO RIGO GO!

Jul 10, 2025  on Shopify

Great help in setting up the app. I really appreciate the help. Despite the language differences, we found the best way to communicate together. We were able to do the initial setup, and the disposition was exceptional. One of the best apps for turning your marketplace into a complete C2C platform. It offers multiple powerful features that enhance the marketplace's overall functionality. One of its most notable features is its hyperlocal support, which allows for product discovery based on location and seamless local transactions.

Mangosteen Art Prints

Jul 09, 2025  on Shopify

I downloaded this app so that I can have vendors upload their products to my Shopify store. The price is fair since I do not plan on having too many vendors, and if I do I can upgrade and add more later. The customer service team reached out to me upon download and asked me if I needed help setting up. We got onto a conference call and everything was explained to me through screen sharing. It seems that the process is going to be easy for my vendors to setup their own products, I have the chance to approve or have them upload without my approval. The payment configuration is easy with bank draft of other payment gateways like PayPal, and I can make a monthly membership with a fee that suits my business, with the chance to get commission on sales. Technically they seem to have a lot of experience since they have been doing this for 12 years. I will write another post or update this one once we launch and I have more information about this app. Thank you Webkul

AMN

Jul 04, 2025  on Shopify

Webkul’s new theme for the Shopify Multi-Vendor Marketplace app is a total game-changer. The updated dashboards are sleek and interactive, giving us real-time visibility into sellers, orders, and product performance right from the admin and seller panels. this platform is essential if you’re running a true marketplace on Shopify. Highly recommend!

NOT JUST A LABEL

Jun 27, 2025  on Shopify

Sometimes is complicated with the tickets! But the chat is always super helpful and fast The app works well for both us and the designers but too often we have issues with product approvals and denials.

HomeWell

Jun 26, 2025  on Shopify

Customer Service is very helpful straight forward and help you in anything you need. They also responded unbelievable quick. The app is easy to use there is plenty of apps inside which is webkul ready and they are priced fairly. I'm surprised everyday how amazing this app is.

Swappy

Jun 19, 2025  on Shopify

I am just running an mvp, and so far the platform has been working pretty good and I have been able to adjust it to my need. Furthermore, the support team has been very supportive every time I need something.

Ma boutique

Jun 16, 2025  on Shopify

A very robust application, with numerous settings and functionalities, sometimes hard to understand, but with extensive documentation and a support team always eager to help you with answers and immediate help. For us, it is the marketplace and multivendor application we were looking for.

Amphitria

Jun 12, 2025  on Shopify

Bonne application pour développer une marketplace via une boutique shopify, connecteurs pratiques mais à perfectionner pour certains ! Bon support d'aide !

SPICE CELL

Jun 04, 2025  on Shopify

Absolutely Fantastic Multivendor Marketplace App! We've tried a number of marketplace solutions, but this app stands out as the real deal. The features are powerful, scalable, and well-integrated with Shopify — exactly what we needed to turn our store into a full-fledged multivendor platform. But what really makes it exceptional is the incredible support team — especially Mr. Asim Hashmi, who went above and beyond for us. Every question was answered with clarity, every issue handled with care, and customizations were guided with genuine expertise. If you're building a serious multivendor store on Shopify, this is the app to go with. Hats off to the team and Mr. Asim — you've earned a long-term customer.

curaselects

May 27, 2025  on Shopify

First time using a MultiVendorApp and truly i find the app is a great functional platform for marketplace to use. And the fact that their software continuously strive for better enhancement user-interface and provide practical functions to sellers for easy management of their e-store. Thumbs up to the team! Also the support team has been helpful, and particularly Shipra whom has been patiently guided me through the platform eventhough she has already provided me the tutorial videos and links for my own reading. Thank you and i'm sure my team will also benefit from the support of Webkul support team!

REEF8

May 27, 2025  on Shopify

I was need add a audio player to the seller profile page, the customer support just did the whole work for me in the profile collection, and do a very well job for me. absolutely good customer service. and this app can do a lot function more then i thought.

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