Reviews: Multi Vendor Marketplace

Customer reviews: Multi Vendor Marketplace

Reviews (880)

Overall rating

4.6

5

104
4

8
3

1
2

1
1

9

What Merchants Think

Merchants generally appreciate the "Multi Vendor Marketplace" app for its robust functionality and exceptional customer support. Many reviews highlight the app's ability to transform a simple Shopify store into a multi-vendor platform, making it an ideal solution for businesses looking to expand their marketplace capabilities. However, there are mentions of certain drawbacks that need attention, indicating a need for further refinement of the app.

Key Strengths

Outstanding customer support, often praised for being responsive and helpful.
Rich in features that cater to various business needs, from basic functionalities to advanced customizations.
Seamless integration with existing Shopify stores, enhancing marketplace management capabilities.
Intuitive vendor and order management tools, simplifying business operations.
Customizability, allowing users to tailor the platform to suit specific requirements.
Frequent updates and improvements which add new functionalities.

Common Concerns

The user interface received criticism for being outdated and complex.
Some merchants reported issues with the initial setup process, finding it somewhat confusing.
Problems with inventory sync and payment integrations were noted as missing features or areas needing improvement.
A few reviews mentioned challenges with customer support responsiveness and communication.
Minor bugs and feature inconsistencies were reported across different setups.

Final Thoughts

Overall, the "Multi Vendor Marketplace" app is well-regarded among its user base, particularly for its robust feature set and superb customer support. While the app has room for improvement in terms of user interface and specific functionalities, its ability to effectively support a multi-vendor environment on Shopify remains highly valued. Merchants looking for a customizable and reliable marketplace solution with comprehensive support would find this app beneficial, provided they are prepared to navigate through some of its complexities.

Gothic and Lolita Mall

Jan 27, 2025 on Shopify

This is the best application for those who plan to use Shopify in a mall format.Feel free to inquire about missing functions and they will respond to your development requests. However, since the operation of functions may not have been thoroughly checked at the time of delivery, careful checking is necessary at the time of delivery. Also, please note that the smartphone display is very difficult to see, although we have heard that it is scheduled to be improved this year.

Meeting House Farm

Oct 21, 2024 on Shopify

We've been using MVM for a year. While the user experience isn't flashy it does get the job done. Service from WebKul is responsive.

subcultours

Oct 02, 2024 on Shopify

Very responsive customer service, although the integration with shopify still has space for improvement.

Uphanger

Sep 01, 2024 on Shopify

I realy was expecting more about the app regarding, design and simplicity. It has almost evertyhing i need but it can be for sure improve. About the support team, the best support ever.

Cave&Race

Aug 27, 2024 on Shopify

App is very recommended and support is great.

Well Known Goods

Aug 19, 2024 on Shopify

Since writing this review someone has reached out to me. They said they have contacted me many times but I didn’t receive any communication until they found me on Instagram, which I appreciate. We are in the middle of resolving issues and answering questions. I am on the lowest price subscription. Which is still expensive for me and my little growing business. Despite sending multiple emails for help I have never received a reply or any support. I just had my first sale using the app and the payment has come to me not the vendor. Not sure how to resolve this for future vendors - it seems you can integrate PayPal API to combat this - I will do so and see how it goes. I’m more concerned the cost breakdown including PayPal and afterpay fees isn’t clear for my vendors. I like the app and I’m glad to be in touch with someone who is helping me so I’m changing my review to 4 stars.

Givingism

Apr 23, 2024 on Shopify

Great app to meet the needs of almost any multivendor marketplace. The only three problems I've had is that it's hard to find things, it lacks a taxonomy system, and it lacks ERP connectors. Every other need of mine has had a solution including the ability the add custom fields and layouts for my vendors. If you use it, you may notice some confusing language but this can be fixed in the Translate tab. I highly recommend this app for businesses approaching small/medium-size vendors.

The PS Collective

Jan 10, 2024 on Shopify

Webkul has been a help to us in many iterations of our business and is always very responsive when we send out an inquiry for support. They have a lot of capabilities that enrich the Shopify experience.