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Customer reviews: Webkul MultiVendor Marketplace

Develop by Shopify

Reviews (359)

Overall rating
4.7

What Merchants Think

Merchants generally appreciate the "Multi Vendor Marketplace" app for its robust functionality and exceptional customer support. Many reviews highlight the app's ability to transform a simple Shopify store into a multi-vendor platform, making it an ideal solution for businesses looking to expand their marketplace capabilities. However, there are mentions of certain drawbacks that need attention, indicating a need for further refinement of the app.

Key Strengths

  • Outstanding customer support, often praised for being responsive and helpful.
  • Rich in features that cater to various business needs, from basic functionalities to advanced customizations.
  • Seamless integration with existing Shopify stores, enhancing marketplace management capabilities.
  • Intuitive vendor and order management tools, simplifying business operations.
  • Customizability, allowing users to tailor the platform to suit specific requirements.
  • Frequent updates and improvements which add new functionalities.

Common Concerns

  • The user interface received criticism for being outdated and complex.
  • Some merchants reported issues with the initial setup process, finding it somewhat confusing.
  • Problems with inventory sync and payment integrations were noted as missing features or areas needing improvement.
  • A few reviews mentioned challenges with customer support responsiveness and communication.
  • Minor bugs and feature inconsistencies were reported across different setups.

Final Thoughts

Overall, the "Multi Vendor Marketplace" app is well-regarded among its user base, particularly for its robust feature set and superb customer support. While the app has room for improvement in terms of user interface and specific functionalities, its ability to effectively support a multi-vendor environment on Shopify remains highly valued. Merchants looking for a customizable and reliable marketplace solution with comprehensive support would find this app beneficial, provided they are prepared to navigate through some of its complexities.

SPLISH

Jan 19, 2026  on Shopify

In my personal experience, this has been one of the worst apps I have ever worked with on Shopify. I installed it with the expectation that it would provide stable integrations and reliable marketplace sync, but from the beginning I encountered constant technical issues, glitches, and inconsistent behavior across multiple features. Over time, these problems created real operational difficulties for my store. Basic actions failed, errors kept returning, and important parts of the app did not function as advertised for me. One of the biggest issues I faced was the marketplace integration (for example with Etsy), which continuously produced errors, failed syncs, and incomplete data transfers. This alone caused massive disruption to my workflow, leading to delays, incorrect listings, and lost time trying to manually fix things that the app was supposed to handle. I repeatedly contacted support to get these issues resolved. Unfortunately, my experience with support was also negative. Instead of constructive guidance or efficient troubleshooting, I often received defensive or unhelpful responses. There were situations where I felt my concerns were dismissed rather than addressed. Even when fixes were promised, they were slow to arrive or only partially resolved the problem, which meant the same issues kept coming back. After months of dealing with this, I still did not see a stable solution to problems that should have been fundamental to the app’s core functionality. The cumulative effect of these bugs, failed integrations, and unproductive support interactions was extremely damaging for my store. The app became so unreliable that I eventually had to stop using it entirely. The instability and lack of dependable solutions affected my store’s operations to a point where continuing was no longer viable for me. Based on my personal experience, I cannot recommend this app under any circumstances. The amount of time, frustration, and operational damage it caused far outweighed any potential benefits. If you are considering this solution, I strongly suggest testing it very deeply before committing to it, especially if your business depends on stable marketplace integration. For me, this app ultimately became a major setback rather than a tool for growth.

DeoDap

Sep 02, 2025  on Shopify

The app is good for small size marketplaces. But after you scale, their support is poor. APIs keep braking, and you don't get proper support. So if your store is going to scale, may be you should look for an alternative app or build your own.

Salman Stores

Jun 17, 2025  on Shopify

No Support! Not worth.

Djolie

Apr 27, 2025  on Shopify

No one here for the weekend to help .. A very bad experience for any one of you current and future clients . I'll try another multivendors app .

Boltry Golf

Feb 13, 2025  on Shopify

La plataforma la verdad es muy mala, no tiene traducción automática a español en la interfaz que ven los clientes y hay que cambiar palabra por palabra de forma manual, ya que si bien existe un botón para importar de forma masiva las palabras en español, no hay una guía de cómo hacerlo, ni en qué formato; intenté por mi cuenta y solo arroja errores tras errores, realmente es muy mal producto.

Clearance.ae

Sep 07, 2024  on Shopify

when i saw some of the reviews saying we send complains and no reply i thought this reminds me with some company which i had very bad experience with , then i looked at the author i was surprised , its the same author , the world is small note: Look at their good reviews, alllllllllllllllllllllllllllllllllll fake , and in a shameful artifical way .

Ecuaoasis

Aug 27, 2024  on Shopify

NO recomiendo esta aplicación, no existe una buena comunicación con soporte técnico, no hemos usado vuestra App y no la podemos usar porque ahora subieron el precio a $15, pero siguen cobrando el valor de $10 mensualmente aunque no la usamos. Procedo a desinstalar esta aplicación.

UCompo

Aug 24, 2024  on Shopify

This app is not working for a very long time now. When i open the app it shows a page for RMA Status Configuration?? The communication is also very difficult.

Celebration Treasures Marketplace

Aug 19, 2024  on Shopify

I have already sent several emails asking for help in different ways, but unfortunately, I have not received any response.

EBEPEX

Aug 04, 2024  on Shopify

Les doy un 1 porque no es aceptable que, tengo 1 año pagado sobre mi plan de SHOPIFY COMO TAL y por un pago fallido de vuestra aplicación hayáis congelado TODA MI TIENDA. Si no pago vuestra aplicación, tenéis el derecho a congelar o desactivar vuestra aplicación pero NUNCA toda mi tienda que ya tiene 1 año entero pagado y que su funcionamiento no dependa de nada de esta aplicación vuestra. Es inaceptable y una falta de respeto. Si lo hacéis para mostrar que tenéis poder sobre las actividades de otros, quiero probarlos que es una muy mala práctica. Muy seguramente esto no les dirá nada pero NO LO RECOMENDARÉ A NADIE MÁS.

GOTTTIT.COM

Jul 30, 2024  on Shopify

I AM HAVING A ISSUE WITH THE APP, AND NO ONE IN THE COMPANY WILL HELP ME

Well Known Goods

Jul 19, 2024  on Shopify

I am on the lowest price subscription. Which is still expensive for me and my little growing business. Despite sending multiple emails for help I have never received a reply or any support. I just had my first sale using the app and the payment has come to me not the vendor. Not sure how to resolve this for future vendors. Would rate much higher if support was active because the app is a good idea.

EveGrocer

Jun 30, 2024  on Shopify

Despite our numerous complains and tickets, we are being ignored by webkul, our webkul dashboard was locked for 3 months despite our recurring bill of $65.

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