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Customer reviews: Loop Subscriptions App

Develop by Shopify

Reviews (588)

Overall rating
5

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Maya Chia

Aug 22, 2025  on Shopify

Working with Loop has been an absolute joy. Their team is incredibly meticulous, paying close attention to every detail, and their thorough approach has made a real impact on our business. They’ve gone above and beyond to ensure that everything runs smoothly, and their support has been invaluable. Loop has not only made processes easier for us but has also been a true partner in helping us grow. Highly recommend their subscription service to any business looking for reliable and thoughtful support.

Peace Coffee

Aug 20, 2025  on Shopify

Great app and wonderful support! We've grown subscriptions 30% in the ~7 months we've been working with Loop, and we're only accelerating.

WeNatal

Aug 15, 2025  on Shopify

Love Loop the team is so proactive and hands on with implementation and helping set us up for success.

Sentia Spirits

Aug 13, 2025  on Shopify

We are using LOOP for past few months. Our subscribers have increased by 200+%. Their support is amazing. Always available and happy to help. Just would like to have some flexibility to improve design for customer portal and move widgets around. Overall, highly recommended!

Inspiriko

Aug 12, 2025  on Shopify

Excellent experience with Loop. We seamlessly migrated our subscribers and we have a lot of features to use to retain our customers. Happy with the change!

Rosental Organics

Aug 08, 2025  on Shopify

Very positive experience with the whole team. Very convenient and constantly being optimized, close support and a lot of options to increase subscription revenue and retention while decreasing the churn rate. I also like the option to include a bundle builder, would definetly recommend!

Organic Traditions Canada

Aug 07, 2025  on Shopify

Loop has been a great subscription solution for us at Organic Traditions, and the support team has been fantastic in helping us along the way.

UMI (Urban Ministries, Inc.)

Aug 06, 2025  on Shopify

Loop support was brilliant. The problem was solved in a few minutes, completely hassle-free Thanks to Saurav ( Tech Support) for his skills and speed.

heyhair

Aug 05, 2025  on Shopify

We migrated over to Loop from a very subpar subscription management platform. We went through the process and looked at all the big players in the space and landed on Loop - and we've been thankful since that day. Easy migration, actual analytics in the platform that you can make real business decisions off of, and the support is top tier (shoutout to Aayush for being there for my every question and guiding me on the new features!!). They aren't just resting on their current offerings either; they are constantly releasing updates, upgrades, and net-new ways to manage your subscriptions. They are laser-focused on reducing churn, dunning, and increasing LTV by providing you with the exact data and tools required.

MyNutra

Aug 05, 2025  on Shopify

have tried other subscription apps and support was not helpful at all, gave loop a try and Sam has been absolutely amazing. The customer service is on point, and the amount of options available/features is amazing. Will stick to this app :)

Phox Water

Jul 31, 2025  on Shopify

We've been using Loop Subscriptions for some time now and it's been a game-changer for our store. The app is incredibly well-built, with a clean, intuitive interface that makes managing subscription products effortless. What really stands out is the flexibility. The customer portal is sleek and user-friendly, which has significantly reduced support requests. Support from the Loop team has also been exceptional – fast, knowledgeable, and genuinely helpful whenever we've had a question or request. Highly recommended if you're looking for a robust, scalable subscription solution on Shopify.

DrSeussCoins.com

Jul 28, 2025  on Shopify

Great app!!! the staff is extremely friendly and they are always willing to help out! Response time is always fast and easy! Aayush, a staff member, is very educated and always has answers for any type of questions regarding the app and/or Shopify processes. 10/10!!

Adios Plastic

Jul 28, 2025  on Shopify

We've used a lot of subscription apps over the years, LOOP are by far the best in the game. Customer support and features are second to none

TOSSIBLES

Jul 25, 2025  on Shopify

Both the LOOP app itself and the customer service team behind the app are WONDERFUL! I feel truly support as a business owner! Thank you, LOOP team.

Shrooly

Jul 23, 2025  on Shopify

I referred a client to Loopwork but never received any commission. I reached out to Dashrath multiple times—four emails, all ignored. Unfortunately, it's been a disappointing experience so far. I’d recommend avoiding them for now. I’ll update this comment if the issue gets resolved.

Evive USA

Jul 21, 2025  on Shopify

We've been using LOOP for over a year, and the experience has been excellent. The app keeps getting better, and the team is incredibly responsive and helpful. We've tested several other solutions before, and LOOP stands out as best-in-class in terms of service—plus, the pricing is very competitive. Highly recommended.

Qstar

Jul 15, 2025  on Shopify

Amazing support and a super clean subscription experience. The team helped us set up everything perfectly – fast, reliable, and incredibly kind. Highly recommended!

Natural Zest Skincare

Jul 11, 2025  on Shopify

Prompt and efficient service when raising an enquiry and answered my questions giving me the result I wanted. The subscription disappeared from the customer side of my website but this issue was promptly resolved. The app has been working well on my website.

Step One Foods

Jul 11, 2025  on Shopify

We've been on Loop for a few years after migrating from Recharge. We had an awful experience on Recharge and the difference with Loop has been night and day. Loop's platform is a great improvement and that has been noted by both our customers and our customer support team. Loop is continually evolving and adding features and functionality. What stands out the most is the level of customer support and partnership we receive as a client. They are always available, proactive and help us to success.

Numi

Jul 11, 2025  on Shopify

Excellent app, outstanding service from the team. Best support in quality and time from any shopify app i've used so far. Nothing but smiles here!! Shout out to Varun, he's the man! Parvesh is also awesome.

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