Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.
Key Strengths
Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
Seamless integration and migration processes, especially from other platforms like ReCharge.
User-friendly interface and ease of use for both merchants and customers.
Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
Positive impact on business metrics, such as increased retention rates and average order value (AOV).
Free plan availability with sufficient features to get started, praised by smaller or startup companies.
Regular feature updates and openness to feature requests.
Common Concerns
Some reports of poor or inconsistent customer service, particularly for users on the free plan.
Issues related to manual installation or the need for customization which required additional support.
A few instances of leftover code after uninstallation causing issues.
Occasional challenges in integrating the widget "on brand" without customer service assistance.
Final Thoughts
"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.
Tiny Gardener
Apr 26, 2024
on
Shopify
Really happy with Loop and online support. Varun helped me out even when the issue turned out to be nothing to do with Loop - thanks so much
Blue Tees Golf
Apr 22, 2024
on
Shopify
Loop subscription has worked perfectly for helping us setup subscription software seamlessly within our Shopify purchase flow. The customer service team has been elite and the entire onboarding and post go-live help has been better than I could have hoped for. 10/10 recommend without a doubt this team helped us be successful and am thankful because they worked with us like a good partner.
Park life.dog
Apr 12, 2024
on
Shopify
Great customer service. Very fast to reply and fix any issues that may arise from integration with bespoke themes, including amending the code.
Fuel Your Body - Healthy Meal Delivery Inc.
Apr 10, 2024
on
Shopify
I can't say enough about Loop! Our meal prep company recently made the switch to their fully automated subscription platform, and it's been a total game changer for Fuel Your Body. From the moment I spoke with their team, especially Abel and Surbhi, I knew we had found the perfect partner to fuel our growth across Canada.
The support team at Loop is simply the best I've ever encountered. Their hard work and dedication are truly remarkable. If you're looking to scale your subscription business, look no further than Loop. Forget about the rest; jump on board with Loop and thank me later!
Thank you, Loop, for revolutionizing our operations and being such an incredible partner. Here's to many more years of success together!
Jay Gallagher - CEO
Fuel Your Body - Healthy Meal Delivery Inc
www.eatfyb.ca @eatfyb
Senzu Health
Apr 02, 2024
on
Shopify
The Loop subscription service is truly remarkable, as it simplifies the subscription process for all merchants. One of the standout services is the exceptional customer assistance, which promptly responds to any concerns or bugs encountered.
This level of support makes it highly recommended for anyone looking to streamline their selling experience.
GoodSomm
Mar 28, 2024
on
Shopify
We chose Loop to launch our new subscription business and are SO happy with the choice. The software is full featured and powerful, but more importantly the team is very knowledgable about this kind of business and has already saved us from lots of headaches!
Initial configuration is relatively quick and painless, and once things are set up, I feel confident trusting this system to keep our subscriptions running smoothly. Thanks Loop!
Holistic Nutrition
Jan 25, 2024
on
Shopify
Loop subscriptions is amazing. I don’t know why they only have 4.9 stars because they should have 5.0! The features in this app are amazing and help our company increase sales. I found this service on a podcast where they compared every subscription service and Loop was hands down number one and I understand why now.
Their customer service is AMAZING. Anytime I need help they respond promptly and even with personalized video tutorials for my issue.
Highly recommend.
DailyLife
Jan 24, 2024
on
Shopify
Loop is a well thought out, fully featured subscription app that's backed by a world class team. Shout out to Atul for always being on top of any questions, issues, or feature requests that we need.
Excited to keep working with them to increase our LTV!
Hey Happy Dog
Jan 22, 2024
on
Shopify
I've been using Loop for a couple of months now and am delighted with every aspect. The changeover from my previous subscription app was handled beautifully, the Loop team did all the heavy lifting and there was no disruption at all to subscribers. And the support team are great. They're on a par with Shopify support: fast to respond, warm and friendly + they totally know their product.
The app has been running perfectly for me, it's super easy to manage and has some nifty tools + analytics. Probably the thing I like most is the customer portal; the set out is clear and simple so that even the most tech-challenged person could find their way around.
Well done Loop, I'm so glad I found you!