Taranker.Com Logo
Loop Subscriptions App logo

Customer reviews: Loop Subscriptions App

Reviews (463)

Overall rating
4.9

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

MyCoffeeCup.uk

Feb 25, 2025  on Shopify

Loop has top tier support, and is always there to help with any questions; big or small. The scope of functionalities of the app is also amazing. A big shoutout to Pervesh and Saksham for all their help

Lumin

Feb 25, 2025  on Shopify

Loop Subscriptions is by far the best subscriptions solution for Shopify, it is fantastic. The team helped us migrate over from our legacy system without fuss. The built in Flows are so powerful and intuitive that we easily built out our complex scenarios in minutes. Before most tasks required engineers to make changes, now our CS team are empowered to make changes themselves. Also, any issues we have faced have been acknowledged and resolved/work around provided or fixed very quickly. I could not recommend Loop Subscriptions more highly.

Spark

Feb 24, 2025  on Shopify

Loop is crushing it in the subscription game. They are constantly adding new features and their support is top notch. Do yourself a huge favor and don't make the mistake I did by starting your business with a cheaper subscription app. You will pay for it!

Chais d'œuvre

Feb 22, 2025  on Shopify

Fluidité, praticité et excellent support. Merci à Shivam qui est toujours disponible et très compétent pour nous assister

Discount Supplements

Feb 21, 2025  on Shopify

Customer service team are always happy to help. Lots to set up but always on hand if needed. Happy so far.

Meridian Grooming

Feb 21, 2025  on Shopify

Loop Subscriptions is by far the best subscriptions solution for Shopify, it is fantastic. The team helped us migrate over from our legacy system without fuss. The built in Flows are so powerful and intuitive that we easily built out our complex scenarios in minutes. Before most tasks required engineers to make changes, now our CS team are empowered to make changes themselves. Also, any issues we have faced have been acknowledged and resolved/work around or fixed very quickly. I could not recommend Loop Subscriptions more highly.

Evermore Pet Food

Feb 20, 2025  on Shopify

Loop is a great subscription hosting application, with an excellent and responsive support team. Their customer portal is easy to use and cuts down on our customer services support workload.

Nest

Feb 20, 2025  on Shopify

Does just what it needs to do, glitch-free. Always responsive, friendly and helpful customer service.

Made Foods

Feb 19, 2025  on Shopify

Excellent Customer Service! Support, specifically Parvesh, was very helpful. He guided us through the transition from the old theme to the new one. Solid support.Thank you so much for your help!

Alaya Naturals

Feb 19, 2025  on Shopify

We switched from Recharge and are so much happier. Easy to use, great customer service team. Highly recommend!

Kitty Poo Club

Feb 19, 2025  on Shopify

Loop has been an outstanding partner, consistently delivering top-notch support and innovation. Their team is incredibly personable, detail-oriented and highly responsive, addressing any issues immediately. The platform itself is intuitive, with excellent reporting that continues to evolve. We're especially excited about their gamification feature. After evaluating multiple subscription platforms, we’re confident that choosing Loop was the best decision we could have made! Highly recommend!

Manly

Feb 18, 2025  on Shopify

Support team really goes above and beyond, Shivam handles and walks you through everything to maximise preformance. Highly recomended

VitaWild

Feb 17, 2025  on Shopify

Loop is super solid - their team is responsive and helpful with any issues and can come up with solutions for any problem. Capabilities of the app are fantastic - no complaints

Kobi Co.

Feb 16, 2025  on Shopify

The onboarding experience is 5 star. You no longer have to worry about having to turn in to a coder part time just to set up your subs account. Excellent customer service. Very responsive.

The Earthling Co.

Feb 14, 2025  on Shopify

We switched from Recharge to Loop due to better access to features at a significantly lower monthly rate, along with responsive, dedicated account teams. The migration process was seamless, and we've quickly set up new features like dynamic bundles and order-specific customer upsells. Our experience over the past four months has been outstanding, from the migration to the initial strategy recommendations. I highly recommend Loop to anyone evaluating subscription platforms.

Elavate Collagen

Feb 14, 2025  on Shopify

Fantastic app and fantastic team. They offer monthly calls to go over best practises to optimise your program & LTV. And they quickly are shipping new features that you request, fast support as well. Great team!

Elixir Shots

Feb 14, 2025  on Shopify

Working with Aayush at Loop has been nothing short of amazing! He is always trying to help improve on retention and many other factors. I wish I would have switched to Loop sooner than I did. If you are looking for a subscription platform I would highly recommend this company. Great price and great service!!

Puori US

Feb 13, 2025  on Shopify

We’ve been working with LOOP for over six months now, making the leap from another subscription platform. We are extremely happy with the very intuitive subscription platform (both front and back end) and the very attentive and accommodating LOOP representatives. Switching to LOOP has given our customers a better experience when it comes to managing their product subscription, and this is reflected in the customer feedback and our retention rates. LOOP has a multitude of nifty features to reduce churn and increase AOV and LTV. Would definitely recommend if you’re considering a new subscription platform.

BagUps

Feb 13, 2025  on Shopify

So far Loop has been great for us and better and cheaper than our previous subscription service. Their support is very responsive and helpful as well

houswise

Feb 12, 2025  on Shopify

Really happy with it so far. The support team has helped me super quickly and very effectively! Will recommend!

Scroll to Top