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Customer reviews: Loop Subscriptions

Reviews (441)

Overall rating
4.9

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

BagUps

Feb 13, 2025  on Shopify

So far Loop has been great for us and better and cheaper than our previous subscription service. Their support is very responsive and helpful as well

houswise

Feb 12, 2025  on Shopify

Really happy with it so far. The support team has helped me super quickly and very effectively! Will recommend!

Volyoume

Feb 07, 2025  on Shopify

Loop Subscription has been an absolute game-changer! Their integration team is highly skilled and always ready to help, making the process smooth and stress-free. The platform itself is packed with powerful yet easy-to-use features, making subscription management effortless. We have used other systems, which are simply not a patch on Loop. Highly recommend!

The Lunch Club

Feb 06, 2025  on Shopify

The Loop Subscriptions team has been a pleasure to work with. They are always available, quick to respond, and handle any issues with professionalism and efficiency. Their support makes a real difference, ensuring everything runs smoothly. A special thank you to Purna, Surbhi, Manan, Aasik, and Parvesh for their help—your responsiveness and expertise are much appreciated! Would definitely recommend Loop to anyone looking for a solid subscription solution with great customer support.

Löwenanteil

Feb 05, 2025  on Shopify

Great Customer Support. It's always possible to get help and answers to questions quickly. The team is really eager to find the best solution and provides hands-on support

JOMO Club

Feb 05, 2025  on Shopify

The app is great to be able to support and manage your subscriptions. You can add personalisation as you need and want it. Above all, the team is what I am most happy about. They respond really quickly and help you with anything you need. Would recommend

RegimenPro®

Feb 04, 2025  on Shopify

Loop subscriptions has been a welcome relief to work with after our experience with a larger Shopify subscription provider. They've shown a willingness to work as a partner and have proven to be nimble innovators that listen to their customers.

Mellows

Feb 03, 2025  on Shopify

Very easy to setup and use. Highly recommend to anyone that is looking to build a subscription list!

ONE59

Jan 29, 2025  on Shopify

Excellent Customer Service from Manan! I had the pleasure of working with Manan to configure my subscription widget, and I couldn’t be more impressed with the level of support I received. Manan was knowledgeable, patient, and went above and beyond to ensure everything was set up exactly as needed. Their quick responses and problem-solving skills made the entire process seamless. Highly recommend their customer service! ⭐⭐⭐⭐⭐

Because

Jan 27, 2025  on Shopify

Loop has been refreshing to work with, and from engineering to product to finance we all highly recommend it. We're not small, and we were on a very well-known subscription platform that wasn't cutting it (too slow to change/evolve/improve, built on outdated architecture, etc.). We ran a competitive process, took a really good look at all the major players and decided on Loop. They've been everything we hoped for: super responsive and nimble in making customizations/improvements, but also stable and secure with never any down time or issues. Just like any tool, they don't have everything built out for every use case in advance, but we're finding more and more that when we want something from Loop that's important to the business, they're either already working on it or can get it on their short-term roadmap. And they actually deliver, vs. our experience in the past where our salesperson and account rep were great but always relied on some committee or team or process, and nothing ever actually got done on a reasonable timeline. Bottom line: you won't regret going with Loop.

Love Jesus

Dec 10, 2024  on Shopify

I have been in the internet marketing space since 1998, I run multiple subscription companies on different platforms. I can say without a doubt that Loop has been hands down the best subscription integration I have worked with. The team has not only jumped in to help me with custom setups, but also pointed out areas that I may have been missing. If you know me, I do not write reviews, so if you are on the fence, get off of it and use loop.

La Maxime

Dec 08, 2024  on Shopify

I was hesitant to use the Loop App after reading a few reviewers complaining about their poor (or non-existent) service for the free plan, but after another app called "Joy" did not live up to my expectations - it failed during installation steps, I decided to give the LOOP a try. I am so glad I did and I am on the free plan and have received fantastic service from Varun, who was knowledgeable, efficient, and friendly. He even disabled another widget that I did not know was in my template. The Loop Widget looks so cool and so happy with the way it looks. I don't know how much I appreciate your help, Varun. Thanks a million!

SONO Supplies

Dec 01, 2024  on Shopify

Got great customer service from Manan today! He was knowledgeable, patient and was able to resolve my issue quickly. He didn't rush me and made sure I understood my "next steps" before he disconnected our chat. Thanks Manan!!

Soapbox

Nov 24, 2024  on Shopify

Loop has met and exceeded our expectations. Manan and Arunita have been incredibly helpful in making sure we are set up properly, and we're really excited to start building our subscriber base!

GRIA Food Co.

Nov 20, 2024  on Shopify

Great customer service and seemless integration to Shopify store. Would highly recommend. This app has boosted my ARR significantly!

Aniwell

Nov 20, 2024  on Shopify

Great product and it was very easy to get onboarded. The support is exceptional. Can't recommend them enough.

Good For Pets

Nov 12, 2024  on Shopify

Free forever plan was a lifesaver to get up and running. It has allowed me to get MRR going and now upgrade to a paid plan. The support team are always happy to help and very quick and effective (not like some other support teams). Aastik has helped me out many times (even during Diwali) and the product is second to none.

Drink Better Than Booze

Nov 11, 2024  on Shopify

A lot of customization even if the non-pro level. Easy to use and customers to use. Great customer service. I have used another subscription plug-in previously with Shopify that was great but very expensive. Loop is a great alternative fair pricing, ease of use and customer service has always been helpful.

Nyum Nutrition

Oct 31, 2024  on Shopify

Amazing customer support that will help you every step of the way!! I've used several other subscription apps and have to say that Loop is the best well rounded app. My customers love how easy it is to get a subscription!

Everwell Pro

Oct 29, 2024  on Shopify

The #1 thing I look for when using a service is customer service and support. Loop has been amazing since day 1. Always working hard to find a way to make it work. It feels like I'm working with a whole team. Thanks again!

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