Taranker.Com Logo
Loop Subscriptions logo

Customer reviews: Loop Subscriptions

Reviews (482)

Overall rating
4.9

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

A'muse Kava

Mar 13, 2025  on Shopify

An amazing platform with everything you want and more. Also a really amazing onboarding experience. They really take are of you to make sure you're all set up. Highly recommend!

Four Sigmatic

Mar 12, 2025  on Shopify

We initially made the switch because our previous provider was increasing costs without offering additional value. Loop, on the other hand, not only provided more features but also delivered a much better experience. We’ve already recommended Loop to multiple companies. One of the standout features has been cancellation prevention, which has had a drastic impact on reducing churn. Beyond the product itself, the support from the Loop team is next level. From the founders to our account reps, the team is highly attentive, and everything happens seamlessly over Slack. No clunky ticketing systems or long wait times. It genuinely feels like a partnership focused on improving retention together.

AUSTIN SEA MOSS CO.

Mar 12, 2025  on Shopify

I would recommend Loop to every Shopify user with a subscription based model product. Great customer service, great conversions, all around I'm very pleased with Loop.

L-Nutra-Health

Mar 06, 2025  on Shopify

Loop has been an incredible asset to our company, and working with Parth has been an absolute pleasure. He has been incredibly supportive, truly invested in our success, and continuously helps us optimize our subscription model for retention and loyalty programs. Loop’s platform provides invaluable insights into how our customers manage their subscriptions over time, allowing us to make data-driven decisions that improve engagement and long-term loyalty. Plus, they are always evolving—constantly rolling out new retention and reporting features that help us stay ahead. If you're looking for a dynamic, forward-thinking partner to enhance customer retention, Loop is the way to go. Highly recommend.

Nine & Line DEV

Mar 05, 2025  on Shopify

We have had an excellent experience with Loop Subscriptions! They made the transition of our subscription payments from Stripe seamless and hassle-free, even with our unique setup as a headless Shopify store. Loop was incredibly accommodating to our specific needs, completing a few development change requests promptly and efficiently. Moreover, their support team deserves special recognition for being consistently helpful and responsive. Thank you Team Loop!

Steel Supplements

Mar 04, 2025  on Shopify

Loop has worked the best for our subscriptions! It's easy to use on backend and frontend. The customization and customer support really sold us on switching over!

Fig.1 Beauty

Mar 04, 2025  on Shopify

Loop is great! Quick, hands-on onboarding -- advanced technology and already seeing a large increase in our daily subscriptions!

BIGHORN Mountain Food

Feb 28, 2025  on Shopify

We just migrated to Loop from a different subscription app, and so far I’m very pleased with our decision. The support during the onboarding process has been great, and the features and capabilities of the platform will meet our needs long into our future.

38TERA

Feb 28, 2025  on Shopify

Loop was recommended to us by our web development team, and so far, we’ve been very happy with it. The platform offers great functionality, and the team has been incredibly responsive to our questions and requests. We appreciate the features available, though we do wish there were more subscription portal access options for our subscribers. That said, there are a few exciting features in development that we’re looking forward to. Overall, a solid subscription management solution with a great support team!

Grandy Organics

Feb 27, 2025  on Shopify

This app has worked well for our subscription business. It's an easy user interface, and they make built-in features like analytics, shipping rules, and product bundling easy. But, the best part is the support. We all know subscriptions can be a beast of their own... and Loop makes it all easy. They are quick to respond to any questions and even hopped on a screen share to sort out something I was having trouble with. 5-stars.

Wesleyan Publishing House

Feb 27, 2025  on Shopify

Loop subscriptions is a wonderful tool that is helping streamline our business. Setup is easy and their customer service is quick to respond and always answers our questions in a satisfactory manner. I have only good things to say about them and highly recommend this app to everyone!

HER ONE - Female Health & Wellbeing

Feb 27, 2025  on Shopify

We’ve had a fantastic experience with Loop Subscriptions! The tool is highly customizable to fit our specific needs, and their team has been incredibly responsive, always going the extra mile to help us optimize our setup. We’re especially impressed with the continuous rollouts of new features and analytics options that keep improving the platform. Highly recommend for any business looking to enhance their subscription model!

Blueprint Bryan Johnson

Feb 27, 2025  on Shopify

I joined Blueprint in October 2024 and this is the only app the business utilizes to support our customers; and to be honest, its wonderful to use as a business partner and as a consumer from what has been shared with customers. I haven't gotten to fully dive into the analytics portion of the app but I do intend too in the coming coming weeks. For a business perspective: Manan and the team have been absolutely wonderful and extremely efficient with support. And graciously patient as well with providing well rounded support that empowers us even further. Solid teamwork and always kind. I appreciate everything!

Füm

Feb 26, 2025  on Shopify

We chose Loop for our subscription model after evaluating several options, as it offered the best combination of flexibility, Shopify integration, and a user-friendly experience. Loop stood out because it supported the custom features we needed for the way our product is set up, allowing us to tailor subscriptions to fit our unique model. The cancellation flows have been a game-changer, helping reduce churn with targeted offers, while the customer portal makes it easy for subscribers to manage their plans. The analytics tools also provide valuable insights to optimize performance. Our experience with the Loop team has been excellent—our success manager, Chaitanya, has been proactive in helping us maximize the platform’s capabilities, and the support team has been quick to assist whenever needed. Overall, Loop has helped us refine our subscription model and improve retention, making it an easy recommendation for any brand looking to scale subscriptions on Shopify.

MyCoffeeCup.uk

Feb 25, 2025  on Shopify

Loop has top tier support, and is always there to help with any questions; big or small. The scope of functionalities of the app is also amazing. A big shoutout to Pervesh and Saksham for all their help

Lumin

Feb 25, 2025  on Shopify

Loop Subscriptions is by far the best subscriptions solution for Shopify, it is fantastic. The team helped us migrate over from our legacy system without fuss. The built in Flows are so powerful and intuitive that we easily built out our complex scenarios in minutes. Before most tasks required engineers to make changes, now our CS team are empowered to make changes themselves. Also, any issues we have faced have been acknowledged and resolved/work around provided or fixed very quickly. I could not recommend Loop Subscriptions more highly.

Spark

Feb 24, 2025  on Shopify

Loop is crushing it in the subscription game. They are constantly adding new features and their support is top notch. Do yourself a huge favor and don't make the mistake I did by starting your business with a cheaper subscription app. You will pay for it!

Chais d'œuvre

Feb 22, 2025  on Shopify

Fluidité, praticité et excellent support. Merci à Shivam qui est toujours disponible et très compétent pour nous assister

Discount Supplements

Feb 21, 2025  on Shopify

Customer service team are always happy to help. Lots to set up but always on hand if needed. Happy so far.

Meridian Grooming

Feb 21, 2025  on Shopify

Loop Subscriptions is by far the best subscriptions solution for Shopify, it is fantastic. The team helped us migrate over from our legacy system without fuss. The built in Flows are so powerful and intuitive that we easily built out our complex scenarios in minutes. Before most tasks required engineers to make changes, now our CS team are empowered to make changes themselves. Also, any issues we have faced have been acknowledged and resolved/work around or fixed very quickly. I could not recommend Loop Subscriptions more highly.

Scroll to Top