Extremely slow support - 6 to 12 hours to answer super trivial questions Many features are buggy - they will intermittently not function as desired All in all - this is not a professional or reputable company that you want to build your business on.

It's a scam, I tried to cancel my plan for 3 months, they don't let you to do so on their system, you need to send message to their customer support and they still charge me until this day.......

After being verbally promised an extended trial period, I was unexpectedly charged $650. I was assured the charge would not occur, yet it was processed the same day. I immediately requested a refund, and it has now been over a week with no resolution. This has been one of the most disappointing experiences I’ve had with any application or service. The messaging from the company was misleading, suggesting that “next month would be like having it free,” despite the charge already being taken. Instead of issuing a prompt refund, I was offered store credit, which is not an acceptable resolution when a clear promise was not honored. Support responses have been inconsistent and unhelpful, often lacking a clear understanding of their own software or policies. I have escalated this matter through my bank and Shopify, but the process has been unnecessarily long and stressful. This situation has caused real financial strain and should never happen to customers operating in good faith. I strongly advise others to proceed with caution and to ensure all trial extensions and billing agreements are provided in writing before trusting verbal assurances. — 4U2Heal

I referred a client to Loopwork but never received any commission. I reached out to Dashrath multiple times—four emails, all ignored. Unfortunately, it's been a disappointing experience so far. I’d recommend avoiding them for now. I’ll update this comment if the issue gets resolved.

After using Loop Subscriptions across multiple stores, I can confidently say it's one of the most frustratingly stagnant platforms on the market. What started with potential has turned into a case study in missed opportunities and complete lack of innovation. Zero Customization, One-Size-Fits-None Loop sells the idea of being flexible and Shopify Plus-friendly, but in reality, it's rigid, bloated, and overly reliant on basic templates. The lack of front-end customization options makes it near impossible to create an experience that feels native to your brand. You want a modern flow? Forget it. You’ll be stuck wrestling with limitations that shouldn’t exist in 2025. No Real Retention Tools – Just Wishful Thinking While other platforms are actively building retention mechanics like personalized win-back flows, smart pause/skip incentives, or tailored reactivation offers, Loop is still pitching "skip a month" like it's a game-changer. There’s no strategic churn management, no dynamic rewards, no real ownership over how you keep your customers engaged. They give you a calendar and a prayer. Painfully Behind the Curve The e-commerce landscape is moving fast, and Loop just isn’t keeping up. Their competitors are miles ahead, offering advanced analytics, deep integrations, and retention-first thinking. Loop, meanwhile, acts like it’s 2021 – and even then, it would’ve been average at best. If you’re running a serious DTC brand and care about owning your subscriber journey, Loop isn’t the tool. It’s an outdated, cookie-cutter solution in a space where innovation actually matters.

Indian support team not helpful and doesnt understand basic instructions

Absolute worst customer service we've ever experienced. Had some trouble with the manual installation and were told to "find a developer." WILD that a Shopify App thinks that the "only way to install a app is manually" when all the other ones we've looked at do it for you or it's automated. Don't waste your time...there are a lot of other, better, and helpful options.

They only support you if you get one of the paid plans. Each time I asked for help they asked me if I'm on free plan or not and then just stopped giving support. When I uninstalled the app the code remaining cause problems with my theme and they didn't help me to remove codes. Very poor customer service.

i installed the app but it doesn't seem to be working. i keep chasing customer service around and they don't seem very responsive. it would be nice if it worked.