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Customer reviews: Loop Subscriptions App

Reviews (522)

Overall rating
5

What Merchants Think

Overall, merchants hold "Loop Subscriptions" in high regard, highlighting it as a comprehensive and user-friendly solution for managing subscription services. Many appreciate the app's intuitive design, robust features, and seamless integration with platforms like Shopify. Users frequently commend the exceptional customer service, noting the team's responsiveness and willingness to assist with both setup and ongoing support. The positive impact on customer satisfaction and business growth, such as improved retention rates and advanced subscription management tools, is frequently highlighted in reviews.

Key Strengths

  • Exceptional and responsive customer support, often mentioned by name (e.g., Manan, Varun, Parth).
  • Seamless integration and migration processes, especially from other platforms like ReCharge.
  • User-friendly interface and ease of use for both merchants and customers.
  • Comprehensive feature set including advanced subscription management, dunning, retention tools, and customizable flows.
  • Positive impact on business metrics, such as increased retention rates and average order value (AOV).
  • Free plan availability with sufficient features to get started, praised by smaller or startup companies.
  • Regular feature updates and openness to feature requests.

Common Concerns

  • Some reports of poor or inconsistent customer service, particularly for users on the free plan.
  • Issues related to manual installation or the need for customization which required additional support.
  • A few instances of leftover code after uninstallation causing issues.
  • Occasional challenges in integrating the widget "on brand" without customer service assistance.

Final Thoughts

"Loop Subscriptions" is highly regarded as a powerful tool for businesses seeking to enhance their subscription offerings. Its blend of functionality, user-friendliness, and outstanding customer support makes it a recommended choice for both new and transitioning businesses. Though some users encounter initial setup challenges and variability in support on free plans, the overall perception is positive, reflecting a well-rounded and reliable subscription app.

Snackski

Oct 03, 2025  on Shopify

Very pleased with the speed and efficiency of Sri and the support team. Very rare to find real/good support so thank you. Highly recommend this app.

Broadcast Coffee

Oct 03, 2025  on Shopify

Womenli Supplements

Oct 03, 2025  on Shopify

Elia Boutique

Oct 03, 2025  on Shopify

I had a great experience with Loop customer service. Ishika was extremely helpful, friendly, and quick to resolve my concerns. She made the whole process smooth and stress-free. I truly appreciate her efficiency and support—thank you for the excellent service!

JCKED

Oct 02, 2025  on Shopify

Strawberry

Oct 01, 2025  on Shopify

Amazing platform and an amazing team, so helpful and very responsive!

Bioniq

Oct 01, 2025  on Shopify

Very flexible and robust product. The team is very responsive and proactive to help you grow your business. Happy to recommend further.

EosRest

Sep 30, 2025  on Shopify

Great app for getting subscription model for your products. The customer support is excellent as well and they respond fast.

Green Juju

Sep 29, 2025  on Shopify

I give this app 5 stars simply for the fact their support is really great. They step in and help with any issues that come up and are super helpful. I also think their product is good, but they are very helpful as a team.

Superboba

Sep 26, 2025  on Shopify

Switched to Loop from a different subscription software and I'm so much happier. Way more features with better pricing. And onboarding + support is excellent. Shout out to Amit for all the help!

Magnolia Coffee

Sep 26, 2025  on Shopify

We've been super satisfied with Loop since making the transition. Great intuitive platform with a lot of features we were lacking at our previous provider. Amit made the migration a breeze. Highly recommend

Mira Fertility Shop

Sep 26, 2025  on Shopify

This is the best Subscription platform for Shopify and Shopify Plus brands and this is coming from someone who tested almost all subscription platforms with Plus brands. Loop migrated us fully from Yotpo Subscriptions, everything was incredibly smooth and Purna and Nihal went above and beyond to make the experience great. Loop Subscriptions admin panel is exceptional - setting up the logic is so easy. We also managed to build an exceptional bundle builder without code - just setting everything up in Loop. Loop has strong analytics and a team of developers that always help us close gaps in user experience. The support is instant and their team is so passionate about what they do. A true Shopify Plus partner. We're also migrating our loyalty program to Bubblehouse because they have an exceptional integration with Loop. Loop also connects with all other platforms in our app ecosystem which is fantastic. I'm so glad we finally moved from Yotpo Subscriptions to Loop, our business would be in much better place if we migrated to Loop Subscriptions earlier. Really crossing fingers for the growth of Loop! Thank you!

SPARTAN™

Sep 26, 2025  on Shopify

Great, subscription app with a lot of features

Pets & Friends

Sep 26, 2025  on Shopify

Loop and the team were fantastic and went above and beyond in every aspect of the move away from our other subscription app. Besides a considerable monthly saving, the whole process was seamless and the support fopm Surbhi & Purna was fantastic. The app has everything you want for subscriptions and we cant wait to dig to utilise all the functions available. 100% recommend Loop you will be in very good hands!

Counter Coffee

Sep 26, 2025  on Shopify

Excellent customer service, very responsive and finding the app covers all the features needed.

Mindfulsouls Europe

Sep 26, 2025  on Shopify

Loop ( Thanks to Nihal, Aman, Avinash, and whole team) made our migration seamless, the team was proactive, extremely fast, and consistently supportive. Highly recommend working with them! Not only did they support us with migration, but they also shared best practices to drive revenue growth, AOV uplift and improve overall customer satisfaction.

PLANTSBASICALLY

Sep 24, 2025  on Shopify

Since switching to Loop, we’ve grown our subscribers and subscription revenue by more than 2X. The onboarding and transition process was smooth, something we were very concerned about before making the move, and the Loop team has been a pleasure to work with every step of the way. I can’t thank them enough for their support and partnership in helping us scale. If you’re considering it, do yourself a favor and commit; you won’t regret it. After struggling with ReCharge (locked into contract), I’m beyond glad we made the switch!

Savenor's Butchery

Sep 24, 2025  on Shopify

Fantastic subscription app! After doing lots of research and taking demo calls, it's clear that Loop stood out amongst others. The app provides great user experience and gives us a lot of flexibility in determining the best subscription model for our business. The Loop team is incredible when it comes to support and communication. I'd recommend this app 100%

ReNu

Sep 23, 2025  on Shopify

Just finished setting up Loop for my Shopify store and the onboarding experience was fantastic. Shivam was incredibly responsive throughout the entire process and made sure I got the most out of all the features. His expertise really showed - he knew exactly how to optimize everything from day one. The level of support during onboarding really sets Loop apart.

Kuma

Sep 23, 2025  on Shopify

I am so glad I switched to Loop Subscriptions! The migration was seamless, and their support team goes above and beyond...the tech is solid, the dashboard is user-friendly, and they have made a number of flows that help keep subscribers.

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