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Customer reviews: LAI Product Reviews App

Develop by Shopify

Lai Reviews helps Shopify merchants collect and display customer reviews to build trust and increase sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (454)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed highly positive feedback for "LAI Product Amazon Reviews." The app is consistently praised for its user-friendly interface and exceptional customer service. Merchants especially appreciate the quick and effective support provided by the team, which significantly enhances their experience with the app. Many find it to be a reliable solution for managing and importing reviews efficiently, making it a favored choice for those seeking to improve store credibility and customer trust.

Key Strengths

  • Outstanding customer support, often highlighted for being responsive and helpful, with particular mention of team members like Emily, Alena, Doris, and Parker.
  • Ease of use and user-friendly interface, making it accessible for non-technical users.
  • Quick and efficient solution for importing reviews from multiple sources (e.g., Amazon, AliExpress).
  • Customization options allowing merchants to edit reviews and manage them as needed.
  • Affordable pricing with no hidden fees.

Common Concerns

  • Some users noted occasional technical issues, such as problems with review import or display.
  • Room for improvements in UX design, as mentioned by a few users.
  • Dependencies on customer service for certain functionalities when facing technical difficulties.

Final Thoughts

Overall, "LAI Product Amazon Reviews" is well-received for its comprehensive features and excellent customer support. The app stands out as a valuable tool for e-commerce platforms seeking an efficient way to present and manage customer reviews. Despite minor suggestions for improvement, the overwhelmingly positive feedback from merchants underscores its reliability and effectiveness in enhancing online store experiences.

Pura Clean

Oct 06, 2024  on Shopify

I've been using this app for over 6 months and it functions really well. Its easy to use and the customer support has exceeded my expectation. As a busy business owner I 100% recommend.

Cleanglow

Oct 06, 2024  on Shopify

Hi guys, My experience with LAI has been good so far. The support team is really responsive and are able to quickly fix the things in the background that Im unable to figure out on my own. Thanks to Alena and Parker for your quick responses and friendly can do attitude.

Dustblitz

Oct 06, 2024  on Shopify

Emily helped with my request to add reviews to my bundles without having to upgrade plan. So helpful and was done so quickly. Great customer service, no pushing to upgrade like alot of other apps would do. Thanks again Emily appreciate the help.

SilentHound

Oct 05, 2024  on Shopify

Great app to put all the reviews that you need, but the best part is their amazing customer service support, Doris help me today to fix a problem I was having and none else had idea how to do it. She fixed the problem in a couple of minutes.

Casa Cerejo

Oct 03, 2024  on Shopify

Excelente aplicativo, me ajudou muito com a minha loja! a moça do suporte Doris me auxiliou com o atendimento todo em Português, resolvendo meus problemas de forma mais confortável e amigável! Irei recomendar este app para meus amigos!

ThinkPsych

Oct 03, 2024  on Shopify

Love this app! Really efficient for importing reviews from Amazon and the widgets are top-notch. I had an issue with my installation and Alena was able to take care of it immediately! Thank you for the awesome support!

BrightBrush

Oct 02, 2024  on Shopify

Great app, highly recommend! I had some issues loading my reviews, but after reaching out to live chat, Alena resolved everything in a timely manner. Big thanks to Alena for the fast and efficient help!

ToolNet

Sep 29, 2024  on Shopify

I've just started using this app, and I must say it's outstanding compared to other review apps. While the design aspect is subjective, I won’t dive too deep into that. However, it’s worth mentioning that you can easily customize colors and finer details without any coding. One major advantage this app has over many others is the ability to edit specific parts of a review. Most review apps allow you to remove inappropriate reviews entirely, but this app lets you delete only the inappropriate sections, which helps you manage customer privacy more effectively. The best part, though, is the customer support. Given the wide range of features, I often reach out through chat, and they always respond promptly and solve my issues thoroughly.

BONITTA

Sep 27, 2024  on Shopify

Great but the greatest customer service ever and its an understatement cause I've never had a customer service representative help in this much for my problems. Especially Alena she's a lifesaver she's basically the Customer service God I was stuck with a problem with my store for hours and she fixed it for me in what ? a minute. I definitely recommend LAI reviews app for your store not just for the app but for the support they provide you. Alena is Gem If ya'll don't promote her I'll hire her as my VA

InsideEnhance

Sep 26, 2024  on Shopify

Customer service for this app was great. Appreciated Emily's efficient and handy support when I had questions/problems. She came back to me in a timely and professional manner. Would recommend others to use!

Harmony Shop

Sep 24, 2024  on Shopify

Have to say no doubt the best review app in shopify store! Totally recomend it to everyone, staff is amazing, always ready to help and quick answers! My experience until now is amazing, check it out you wont regret it! Doris from the support team was 100% on point helping with some questions i had, dont hesitate contacting them for help!

AquivaCoast

Sep 24, 2024  on Shopify

The support team was super responsive and fixed my issue with GTINs missing from the google review XML file within 24 hours. They handled everything quickly and professionally. Great experience!

Barkley

Sep 23, 2024  on Shopify

I had a fantastic experience with Emily from LAI Product Reviews! She was very quick to get back to me, friendly and solved my issue immediately. Thanks Emily for your help!

Booty Sculpting

Sep 23, 2024  on Shopify

This is a great app and looks very professional. I had an issue trying to configure a look I wanted and wasn't sure where to look. When I did find the spot I wasn't able to get it modified but Alena helped me straighten it out and was very professional!

My Store

Sep 22, 2024  on Shopify

LAI Product Reviews is always amazing. Jesse guided me through the app and fixed all my headaches. She was quick and friendly. I have nothing but positive about the experience

Rocket Importaciones

Sep 22, 2024  on Shopify

Excelente, Tenia muchas dudas por ser nuevo, pero la Srta de atencion al cliente Alena me ayudo y tuvo una paciencia increible conmigo. Muchas Gracias.

Minha loja

Sep 21, 2024  on Shopify

Esse app é incrível está me entregando algo maravilhoso com um custo benefício espetacular só experimentando para comprovar. Fui surpreendido por um suporte ótimo, na última vez que precisei fui atendido pela Doris, que me acompanhou com muita atenção, gentileza e paciência até eu conseguir resolver o meu problema. Enfim muita mas muita gratidão e... SUPER INDICO ;)

FlowLine Products

Sep 21, 2024  on Shopify

Great application, really easy to import reviews. Also the help and support system is excellent, especially Doris, who was very nice and solved my problem really quick.

CosmeTidy

Sep 20, 2024  on Shopify

Fantastic App and Outstanding Customer Support! This review app is incredibly easy to use and meets all my needs perfectly. Managing the reviews for my products and displaying them on my store has never been easier! What stood out the most was the amazing support I received from Alena, one of their customer service representatives. I had a few issues with the setup, and Alena was incredibly patient and professional throughout the entire process. She helped resolve my concerns quickly and efficiently, making sure my store was running smoothly. It's so reassuring to have such a great support team behind this app. Thank you, Alena, and the wonderful team!

HeavenlyBeddings

Sep 19, 2024  on Shopify

Excellent service! LAI Product Amazon Reviews resolved my country issue promptly. Special thanks to Parker for his professionalism and expertise. Great app and outstanding support!

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