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Customer reviews: LAI Product Reviews App

Develop by Shopify

Lai Reviews helps Shopify merchants collect and display customer reviews to build trust and increase sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (454)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed highly positive feedback for "LAI Product Amazon Reviews." The app is consistently praised for its user-friendly interface and exceptional customer service. Merchants especially appreciate the quick and effective support provided by the team, which significantly enhances their experience with the app. Many find it to be a reliable solution for managing and importing reviews efficiently, making it a favored choice for those seeking to improve store credibility and customer trust.

Key Strengths

  • Outstanding customer support, often highlighted for being responsive and helpful, with particular mention of team members like Emily, Alena, Doris, and Parker.
  • Ease of use and user-friendly interface, making it accessible for non-technical users.
  • Quick and efficient solution for importing reviews from multiple sources (e.g., Amazon, AliExpress).
  • Customization options allowing merchants to edit reviews and manage them as needed.
  • Affordable pricing with no hidden fees.

Common Concerns

  • Some users noted occasional technical issues, such as problems with review import or display.
  • Room for improvements in UX design, as mentioned by a few users.
  • Dependencies on customer service for certain functionalities when facing technical difficulties.

Final Thoughts

Overall, "LAI Product Amazon Reviews" is well-received for its comprehensive features and excellent customer support. The app stands out as a valuable tool for e-commerce platforms seeking an efficient way to present and manage customer reviews. Despite minor suggestions for improvement, the overwhelmingly positive feedback from merchants underscores its reliability and effectiveness in enhancing online store experiences.

PureRush

Dec 08, 2024  on Shopify

I'm very happy with this app. 1. the customer center in the app gives me a detailed and friendly explanation. 2. they first inform and explain things that can help someone who is using this app for the first time. 3. they try to do their best to get things done even though it's late at night. 4. if something is a bit complicated to set up, the tech team will help me set it up personally. 5. for things that are more beneficial to my business that I can get from this app, they give me tips and help me set it up. Translated with www.DeepL.com/Translator (free version)

Pretty Maison™

Dec 08, 2024  on Shopify

I had a great experience with customer support, the team at LAI is very helpful. Anne helped and resolved my issue.

Restaura

Dec 07, 2024  on Shopify

It was so incredibly easy and accessible. Parker was great. He responded quickly and solved my problem easily - two of my problems actually! - His help allowed me to solve my technical issues and carry on with my project with minimal disruption and no excuses :)

ARVENTI™

Dec 05, 2024  on Shopify

Amazing app for managing all the reviews you need, but the real standout is their exceptional customer service. Parker helped me today with an issue and solved it in just a few minutes. Truly impressed!

Snuggletot

Dec 03, 2024  on Shopify

This is a fantastic APP they have been super helpful and quick to respond - definately recommend! Alena has been most helpful!

ShopTop Brazil

Dec 03, 2024  on Shopify

foi sensacional, a kim que é uma das funcionarias da empresa, foi bem prestativa e me ajudou na ressolução do meu problema, que Jesus abençoe a todos mil gratidão.

Valberrys

Dec 02, 2024  on Shopify

I had a few problems understanding how this Application worked, but nice Hillary was there, willing to help me at all costs... Amazing. I appreciated her professionalism and the way she helped me in French. Thank you Hillary.

Afluri

Dec 01, 2024  on Shopify

I wouldn't hesitate in recommending this app to anyone looking for a review app for their store. Not only does it look great their customer service is impeccable. I had the pleasure of a very helpful assistant called Kim who was so polite and helpful. defiantly 5 stars deserved.

GetMarblux

Nov 30, 2024  on Shopify

Great support team! So happy I get to speak to an actual person and not a bot! Thanks Alena, you were super helpful :))

TecnologiaeEstiloHoje

Nov 27, 2024  on Shopify

Atendimento Excelente, em poucos minutos conseguiu me ajudar e resolver o problema, recomendo muito o aplicativo, além de ser bem útil para minha loja tem um ótimo atendimento

Luvlyfeels

Nov 26, 2024  on Shopify

I had a question about the app and Alena from the support team was absolutely amazing! She responded super quickly, addressed my concern thoroughly, and was incredibly kind throughout the process.

WiggleWave

Nov 25, 2024  on Shopify

Alena helped me a lot with things that I was struggling with. She was so patient and happy to help. Thank you!!!

CarbonXpert

Nov 24, 2024  on Shopify

Not paid to say this! Best review app out there, have tried a few and LAI Reviews are best. I use them for all my stores. You can EDIT reviews and their support is genuinely very good, they respond within a few minutes and are useful.

groundr

Nov 24, 2024  on Shopify

Awesome app easy to use for first time website builder and the help staff are amazing, especially Emily. They send you photos with arrows of where to click, etc to sort out your issue

YENNEVRA

Nov 23, 2024  on Shopify

I’ve been using LAI Reviews, and it’s an amazing app for displaying customer feedback on my store. The interface is intuitive, highly customizable, and looks great on the site. What makes this app stand out is the exceptional support team. A special thanks to Alena, who provided outstanding assistance! She was patient, attentive, and ensured that my specific requests were handled perfectly. I had an issue with integrating reviews into a specific section, and she and her team resolved it quickly and professionally. I highly recommend LAI Reviews to anyone looking to enhance their store’s credibility and user experience!

Elvira Selection

Nov 21, 2024  on Shopify

I had an exceptional experience with the support team for this app. Doris, Emily, and Anthony (the developer) went above and beyond to help me. I needed assistance with modifying the mobile layout of the app, and they handled my request with incredible professionalism and kindness. Each of them promptly answered my questions and made sure I felt supported throughout the process. I’ve used many apps, but this one stands out not just for its features but for the outstanding customer service behind it. Every time I create a new store, this app is always the first one I install because I genuinely believe it’s the best in its category. I highly recommend it to anyone looking for a reliable and user-friendly solution backed by an incredible support team!

LumaVita

Nov 18, 2024  on Shopify

i was having an issue with uploading reviews and jumped on with chat support. I was assisted instantly and found the support amazing and NOT A.I highly recommend

Geek Pride

Nov 18, 2024  on Shopify

Aplicativo maravilhoso, e fácil de usar! As dúvidas que tive foram rapidamente solucionadas pelo suporte, especialmente a Doris, me ajudou muito e ajustou a seção reviews ao meu agrado. Com certeza considerarei o Plano Pago, pela eficiência do atendimento da Doris como apoiadora!

Isa leblanc

Nov 18, 2024  on Shopify

Muito bom aplicativo! Com a ajuda da Alena, tive um suporte excelente no momento de realizar algumas configurações importantes.

MRCONNET

Nov 17, 2024  on Shopify

Atendimento ótimo, tive uma experiência ótima com um problema que tive, Doris meu deu todo apoio e atendimento.

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